by twochickswithasidehustle | Oct 11, 2023 | Uncategorized
Job Details
Level
Entry
Remote Type
Fully Remote
Position Type
Full Time
Education Level
High School
Salary Range
$26.12 Hourly
Travel Percentage
None
Job Category
Admin – Clerical
Description
Life at Amplify
As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace for four years in a row by the Austin American-Statesman. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.
About This Role:
The Retail Operations Specialist is responsible for providing regular oversight of all the operational functions performed by Retail in order to decrease errors, improve efficiency, and ensure compliance with all Retail procedures. The Specialist acts as a resolution resource for Retail team members as well as a Retail liaison for the Credit Union. This position requires the ability to communicate sensitive information to senior levels of management in both written and verbal form.
Job Description:
Effectively participate in initiatives within the Credit Union that impact Retail team members to ensure successful transitions and completion of all aspects of the project
Perform various Quality Control and Risk mitigation efforts across Retail by completing branch certifications, monitoring operational opportunities, researching/reporting branch cash outages, ensuring Retail complies with current Regulations and is aware of Regulation changes, etc.
With a solid working knowledge of Credit Union procedures, products and services, acts as a resource for Retail staff; provides recommendations/insight for various transactions and provides exceptional member service by responding to inquiries in a timely manner
Must be able to operate independently, make sound decisions, and exercise good judgment during interactions with members and teammates
Champion organizational culture both internally and externally; consistently demonstrate Amplify’s service standards and promote same amongst teammates
We believe these underlying skills are the most essential part of the job:
Astute. Your keen eye allows you to uncover inefficiencies while taking all things into consideration.
Problem Solver. You have the ability to quickly analyze an issue and provide a solution that keeps our retail operation moving. If there’s ever a cash outage, you’ll get to the bottom of it.
Informative. You’re an expert communicator and a resource for information. Your ability to articulate that information keeps our retail staff informed and our customers satisfied.
Professionalism. You remain cool, calm, and collected, even in the most stressful situations. Having a clear line of thinking allows us to make the best decisions for our customers.
Integrity. You have an innate capacity to do the right thing, even when no one is looking.
Required Qualifications:
High School diploma or General Education Degree (GED) and 1+ years of financial industry and/or credit union branch operations experience required.
Willingness to work a flexible schedule of Monday – Friday, 8:30 – 5:30 pm CST plus occasional weekends.
Proficient with Microsoft Office products.
Nice to Have, But Not Required:
Prior experience with a 10-key calculator.
Experience with Fiserv DNA banking platform is helpful.
Must have or quickly obtain working knowledge of Credit Union’s products & services, policies, standard operating procedures, and State and Federal regulations.
Benefits & Other Information
What We Offer
To build a better bank, you must build a better team. We want your time at Amplify to be a jumping-off point for personal and professional success. This means offering growth opportunities – including paid volunteer hours and development programs – that will engage you with the community and help you advance your career:
Customized volunteer opportunities with our signature partners (Saint Louise House, Caritas of Austin, and the American Red Cross).
Additional paid time off for volunteer-related activities.
Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.
Pay & Benefits
The salary for this position is $54,337.50. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.
Location
Amplify is headquartered in Austin, Texas, and accommodations can be provided for this position at our headquarters office. Alternatively, this position is eligible to work fully remote from the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, and Wisconsin.
by twochickswithasidehustle | Oct 11, 2023 | Uncategorized
Conducts quality audits on medical billing, coding, receipting, and/or early out service functions performed by TruBridge employees or TruBridge contracted or sub-contracted staff. Discusses findings with the auditee and/or his/her supervisor(s). Summarizes findings and reports to appropriate Management at prescribed intervals.
Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:
- Conducts quality assurance audits on TruBridge employees, or sub-contracted staff.
- Present findings to the auditee.
- Summarize findings, and report to Management.
- Develop training materials.
- Conduct presentations to audited staff for further development.
- Assists in developing training plans for clients, TruBridge employees, and sub-contracted employees.
Minimum Requirements:
Education/Experience/Certification Requirements
- Excellent communication (written and oral) and interpersonal skills.
- Strong organizational, multi-tasking, and time-management skills.
- Must be detail oriented and able to follow through on issues to resolution.
- Must be able to act both independently, and as a team member.
- 3 years revenue cycle experience.
- Minimum of Intermediate level of Excel experience
- Comfortable speaking in a group setting
- Able to present audit findings in a confident and constructive manner.
- Able to teach billing compliance concepts to an individual or in a group setting.
Preferred Qualifications:
- Associates degree or higher or the years of experience in a related field.
Why Join Our Team?
If you join us, you will receive:
- Work remotely with a work/life balance approach
- Robust benefits offering, including 401(k)
- Generous time off allotments
- 10 paid holidays annually
- Employer-paid short term disability and life insurance
- Paid Parental Leave
by twochickswithasidehustle | Oct 11, 2023 | Uncategorized
Overview
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
How you can make a difference
With moderate supervision, and a strong knowledge of the company products and services the Service Assurance Specialist is responsible for performing quality reviews, identifying possible trends, and providing feedback and suggestions to improve performance to our Operations and Service Experience teams.
What you’ll be doing
- Complete Service Assurance Reviews for specific operations
- Provide unbiased summaries to internal and external parties
- Assist with projects related to Service Assurance, specifically doing so to help gain additional perspectives. This can include, but not limited to:
- Assisting with intern programs
- Identify trends through data
- Review procedures/processes to help Operations and Service Experience Teams succeed
- Reporting
- Assist Service Assurance Specialist II with conducting calibration sessions with internal and external partners and leadership
- Facilitate the process to ensure performance feedback is shared, coached, and or celebrated.
- Maintain current awareness of Company products and services
- Effectively monitor, audit and analyze the quality of the Operations and Service Experience teams
- Attend ongoing product and platform training sessions as needed
What you will need to be successful
- 2+ years customers service experience in finance, insurance, and/or benefits administation
- Moderate experience in excel (Vlookups, pivot tables, etc)
- Strong attention to detail
- Ability to work autonomously without constant supervision
- Preference given to candidates with the following experience:
- Classic Member Portal/Console/Salesforce
- Document Processing – Salesforce
- HSA Account Closures – Salesforce/Console
- Terminations- All Platforms
- Classic RA Plan Set-up / Classic RA Card Configuration – Classic Employer Portal/Salesforce
- V5 Reconciliations – V-5 Employer Site/NetSuite
- Excellent verbal and written communication skills
- Demonstrated ability to innovate and drive process improvement
- Quality Assurance experience a plus
- Ability to work well on cross functional teams
#LI-Remote
This is a remote position.
Salary Range
$16.50 To $23.25 / hour
Benefits & Perks
The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:
- Medical, dental, and vision
- HSA contribution and match
- Dependent care FSA match
- Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year
- Adventure accounts
- Paid parental leave
- 401(k) match
- Personal and healthcare financial literacy programs
- Ongoing education & tuition assistance
- Gym and fitness reimbursement
- Wellness program incentives
by twochickswithasidehustle | Oct 11, 2023 | Uncategorized
Senior Long Term Disability Claims Specialist
Date Posted: Sep 28, 2023
Location(s): Remote, US, 0
Company: MetLife
Job Location: 100% Virtual
Role Value Proposition:
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Senior LTD Claims Specialist evaluates long term disability insurance claims in accordance with plan provisions and within prescribed time service standards. In this role, the Senior LTD Claims Specialist is required to exercise independent judgment, critical thinking skills, exemplary customer service skills as well as effective inventory management skills.
Key Responsibilities:
•Provides timely, balanced and accurate claims reviews, documentation and recommended decisions in a time sensitive and fast-paced environment and in accordance with state and department of insurance regulations while independently managing an assigned caseload of moderately complex claims which consists of pending, ongoing/active and appeal reviews
•Interacts and communicates effectively with claimants, customers, health care providers, attorneys, brokers, and family members during claim evaluations while addressing and resolving escalated customer complaints in a timely and thorough manner. Identifies and refers appropriate matters to our appeals, complaint or litigation support areas
•Compiles file documentation and correspondence requiring extensive policy and factual detail. Analyzes information to determine if additional information is needed to make a reasonable and logical claims determination based off the information available and collaborates effectively with both external and internal resources, such as physicians, attorneys, clinical and vocational consultants, as needed, to gather data such as medical/occupational information in order to ensure reasonable, thorough decision
•Clarifies and reconciles inconsistencies when gathering information during claim evaluations and collaborates with Fraud Waste and Abuse resources as needed and proficiently calculates monthly benefits due after elimination period, to include COLA, Social Security Offsets, and Rehab Return to Work benefits, and other non-routine payments
Essential Business Experience and Technical Skills:
Required:
•3+ years of LTD Insurance Claims experience
•Creative problem-solving abilities and the ability to think outside the box with independent judgement and decision making while relying on the available facts with the use of critical thinking and analysis when reviewing the information. Excellent interpersonal and communication skills in both verbal/written form and excellent customer service skills proven through internal/external customer interactionswith demonstrated conceptual thinking, risk management, ability to handle complex situations effectively with organizational and time management skills
Preferred:
•Bachelor’s degree and knowledge of STD/FML, state leave laws, worker’s compensation, ERISA, and Social Security
Business Category
GCSO
Number of Openings
3
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
The wage range for applicants for this position is $44,300.00 to $59,100.00 per year. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.
by twochickswithasidehustle | Oct 11, 2023 | Uncategorized
As a Data Entry Agent, you will be joining our Data Enrichment team to support the execution of licensing in the healthcare field for our clients. You’ll be held to a high quality of work standard and will be a contributor to the quality control process.
What will you really do?
Responsible for reviewing and completing Enrichment Tasks as defined and trained by the client
Primary work will be application data entry, vendor resource verifications, board certifications, and following up with various state boards for statuses
Responsible for timely and quality execution of tasks
Why we think this job is great:
It’s a full-time, 100% remote position where you’ll work from home.
You’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to you.
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