by twochickswithasidehustle | Oct 20, 2023 | Uncategorized
RESPONSIBILITIES
Job Description Summary
Be part of something bigger!
Liberator Medical Supply™ (LMS) has been serving urology and ostomy customers for more than two decades. LMS is dedicated to providing high-quality, innovative medical supplies combined with exemplary customer service, discreet delivery of supplies and support with insurance paperwork and representation.
We have an immediate need for QA Chart Approval Representatives!
In this role you will review patient medical supply documentation currently or previously obtained by the Sales Support team to ensure that the documents meet the compliance standards of Liberator Medical Supply and of the industry.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
In this role you will be responsible for:
Organize and prioritize all active and previously completed files from Sales Support for completion of current patient orders and AR Billing audit requests.
Process customer returns according to established department policies and procedures.
Completes special project chart approvals as assigned or directed by medical billing ops leadership
Reviews patient records to ensure that it meets the compliance standards for clinical documentation and that information received and documented is accurate for billing purposes
Audits chart notes and records against information obtained and documented in multiple internal software systems to ensure accuracy.
To be successful in this role, you require:
MUST HAVE working knowledge of medical terminology.
1+ years medical industry or call center/customer service experience
Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
Education and experience required:
High School Diploma or general education degree (GED)
We offer a comprehensive benefits package to include:
Up to 12 company paid holidays
Medical, dental and vision insurance
401(k)
Tuition Reimbursement
Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work Location
USA FL – Stuart Airport Road
by twochickswithasidehustle | Oct 20, 2023 | Uncategorized
Human Resource Assistant (Full-time/Remote role)
Astrix Software Technology, LLC is a technical consulting and strategic outsourced services firm focused on serving the scientific community. At Astrix, our focus is on solving the challenges experienced by scientific and technical organizations through a Value Engineering approach.
We are looking for an HR Assistant to perform a variety of administrative tasks and support Astrix’s Scientific Staffing team.
The main responsibilities include managing onboarding of new hires – from the offer acceptance to the candidate starting in their role, managing the drug screen and background check process, sending out and managing necessary client paperwork, etc. This role will be the first point of contact to help the new hire get onboarded. This person will manage the I-9 process as well.
To be successful in this role, you should be well-organized, detailed, have great time management skills and be able to act without a lot of guidance. Ultimately, you will contribute to the efficiency of our business by providing support to our recruiters helping onboard their new hires.
Requirements
Some administrative or onboarding experience
Advanced level MS Office
Experience managing and processing I-9’s
Outstanding organizational and time management skills
Excellent verbal and written communications skills
Ability to prioritize and multi-task in a fast-paced growing sales organization
Creative problem solver
Discretion and confidentiality
Hourly rate is $20-21/hr (~$41,500 – $43,500 total comp per year)
Employees (and their families) can elect medical coverage, dental coverage, Flexible Spending Accounts (medical—after qualification period—and dental), and Health Savings Accounts. Employees are covered for vision, short term disability, long-term disability, and basic life insurance. After six months, employees are able to enroll in our company’s 401k plan. Employees will also receive 10 hours of Paid Time Off (PTO) every month. Employees will also enjoy eight paid holidays throughout the calendar year.
by twochickswithasidehustle | Oct 20, 2023 | Uncategorized
Description
Aira is visual interpreting.
We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection.
Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using the powerful combination of a camera and the Aira app on someone’s device of choice, a professionally-trained visual interpreter will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating – just about anything, safely and securely.
Aira is used in any industry – such as higher education, technology, retail, healthcare, transportation, and more. Our robust and growing network of partners committed to inclusion and accessibility includes airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our visual interpreters empower individuals to overcome accessibility barriers every day by providing live, on-demand access to visual information.
By joining this organization, you will have a major impact on the lives of the millions of people worldwide who are blind or have low vision.
The Visual Interpreter is the most essential component of our service, often considered the ‘secret sauce.’ As the world’s only certified visual interpreters, Visual Interpreters are top-tier professionals dedicated to delivering an exceptional experience for members of the blind and low vision community.
As a Visual Interpreter, using our proprietary technology platform, you will answer live video calls from our blind and low vision customers. You will then assist, one at a time, with real-time tasks in countless unique scenarios. Please note you will not be on camera during these live video calls.
From assisting with daily personal routines to professional activities to navigating a dream journey around the globe, Visual Interpreters focus on providing live, personalized support for each customer’s unique requirements during live calls. Here is a to show what the role encompasses and what it’s like to be a part of Aira.
Working as a Visual Interpreter is unlike any other job. We’ve developed our own training and certification process to ensure you’ll be ready and able to assist our customers accomplish any task. While our paid training will expand your communication skills, teach you to use a mix of third-party tools and proprietary technologies, and polish your customer service skills, it’s the actual real-world calls that will challenge and shape your worldview.
Objectives of this Role:
Embody the Aira brand by always being helpful, consistent, creative, and kind.
Provide exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs.
Contribute to the organization’s growth and success by being a core member of the Aira team by supporting other Visual Interpreters.
Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training.
Responsibilities:
Clearly and accurately present on-demand visual information to blind and low vision customers.
Consistently answer calls while scheduled.
Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
Maintain strict data privacy standards and confidentiality.
Maintain regular and consistent attendance and punctuality.
Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
Anticipate Explorers’ needs and provide exceptional customer experience.
Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
Set high standards of performance for self and others.
Assume responsibility and accountability for completing assignments and tasks successfully.
Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Follow the Visual Interpreter Code of Professional Conduct
Requirements
Key Skills and Qualifications
The Visual Interpreter:
Is an enthusiastic, eager, and articulate communicator.
Is mission-driven, and has innate problem solving skills.
Adapts well to new technological systems and processes.
Is comfortable using PCs, Macs, smartphones, applications, and online platforms.
Has strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues.
Has strong investigative research skills and is tenacious in the pursuit of information.
Utilizes creative problem-solving skills and thrives under pressure.
Possesses a strong vocabulary and knows how to utilize descriptive language effectively.
Has a strong attention to detail.
Qualifications:
A high school diploma or GED equivalent.
Be 18 years of age or older.
Fluent in English.
Right to work in the United States
A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
A computer system that meets our required technical specifications:
Minimum of 8 GB RAM
Windows or Mac computer using Windows 11 or Mac OS High Sierra (no Chromebooks)
Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls.
Minimum internet speed of 25 Mbps
Must additionally complete Aira Agent Prescreen and Aptitude Test
Minimum Schedule Requirements:
Minimum 25 hours a week
Preferred Qualifications:
A background in customer service, a call center environment, or technical support.
Experience working with people with disabilities or with accessibility technology.
Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
Bilingual in French or Spanish (spoken and written conversational proficiency).
Aira’s Values
We are powered by people
We pursue excellence & hold ourselves accountable for results
We embrace change and agility
We act with integrity, transparency, dignity and respect
We are champions of inclusion, diversity and accessibility
Aira’s Operating Principles
Agility: We reconsider priorities and solutions when presented with new information, scenarios, and opportunities.
Focus: We operate with a plan, based on our roadmap and aligned to our priorities.
Diversity: We embrace a workplace that celebrates personal differences and the way those differences make us all stronger.
Scalability: We expect and demand repeatable, documented processes to replace ad-hoc operations, so we can scale growth and support career movement.
Fiscal Responsibility: We make financial (or investment) decisions using radical optimism coupled with disciplined, fiscal conservatism.
Transparency: We (Employees and Agent Staff) engage in open, honest, and direct, 2-way communication because we trust one another.
Corporate Social Responsibility: We support the community in matters related to health, employment and independent living. This includes making our service available as broadly as possible to support these commitments.
Benefits
$20 base rate 4:00am – 12:00pm PST
+$1 Swing 12:00pm – 8:00pm PST
+$2 Nights 8:00pm – 4:00am PST
+$3 Weekends 8:00pm Friday – 4:00am Monday PST
$400 Annual technology stipend
Paid sick leave
Paid training
100% remote work – always was, always will be
Supportive, integrated team environment with ongoing development opportunities
All candidates will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, martial status, military or veteran status, gender identity and expression, genetic information, or any other factors protected by law.
by twochickswithasidehustle | Oct 20, 2023 | Uncategorized
JOB DESCRIPTION
Evernow is reinventing healthcare delivery to improve women’s lives. More than 55 million women in the U.S. are experiencing menopause symptoms, but 75% of those who seek care don’t get it. We’re building Evernow to close this gap while elevating care. The platform we are building allows us to deliver a new kind of experience while our doctors provide expert, convenient treatments based on the latest research. With prescription delivery and unlimited access to communication with our health team, our customers get personalized, life-changing care. Join the team that will help us deliver this at scale!
Evernow is looking for an energetic individual to join our Customer Care Concierge team in a hybrid role focused on customer support and social media responses. This role will help drive customer happiness, strong ad quality, and strong ad conversions by delivering high-quality responses to comments on our social media and answer basic customer service questions about Evernow.
To be successful as a Customer Care Concierge – Tier 1 at Evernow, you should have a strong understanding of the Evernow service, features and member community, a sensitivity to medical questions that are best left answered by our medical team, a voice that speaks to women in our target demographic, the ability to know when to ask for help, a passion for listening to customers and anticipating their needs, and an eye for detail with impeccable communication skills.Responsibilities (what kind of work you’ll do):
Responding to customer emails through our support tool Zendesk
Thoughtfully respond to questions like: What is Evernow? How do I login? How do I contact my medical provider? How much does Evernow cost?
Triaging technical issues reported on social media or to support and ensuring swift handoff to customer service tier 3 reps
Working with care and marketing team to ensure common questions are communicated to the team for improved FAQ and blog posts
Continuously updating our message macros to provide efficient and medically accurate information
Responding to questions from members that route through our medical team
Tracking engagement with ads and message content and providing regular reports to our content creation team
Experience (what will make you successful):
1+ years of related experience in customer service
Weekend availability
Medical background or experience working in a medical setting
Experience working with content management systems, Zendesk, or other customer support systems.
Very detail-oriented and proactive in getting ahead of issues.
Adaptability and a passion for continuous improvement.
This role is a part-time, remote employment opportunity. The time expectations are ~10-15 hours/week Monday-Friday, as well as weekend availability as needed, with additional hours to be approved by the hiring manager. If you’re excited about this role and looking to grow, we would love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Learn more about working at Evernow by visiting evernow.com/careers.#LI-AL1 #LI-Remote
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