Quality Assurance Specialist
Frontline Call Center is now seeking qualified applicants to work from home!
NOTE: Please review the Job, Tech, and Qualification Requirements below before you apply, must have the requirements in order to qualify for an interview.
Frontline is currently ONLY hiring in these states: AR, FL, GA, MI, NC, SC, OH, TX, UT, & VA. Must reside in the U.S.
We have Openings for our Quality Assurance Team –
Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every day? At Frontline Call Center we embrace technology while providing first-class customer service. All from the comfort of your own home with benefits provided. If you feel that you would be a good fit for our team, please review further.
Job Description
As a QA, you will be trained to follow a guide process to review and provide feedback on a percentage of the contacts taken by Frontline Call Center Agents. This role exists to ensure that contacts being handled by Frontline’s Agents meet the high-quality standards that Frontline expects, and to make sure that the standards set by the clients are being met on a contact to contact basis.
Responsibilities include but are not limited to:
Call Reviews:
Listen to calls assigned in queue and submit a QMA form to the Agent with feedback on their performance
Reporting:
Submitting a breakdown of issue and positive feedback for inclusion in the weekly QA report
Submitting coaching requests to our coaching team for agents that are below expectations
QA Meetings:
Attend the QMA Feedback Meeting
Attend client-facing calibration meetings
Team Communications:
Agent 1v1 meetings
Following up on communications from the team
Communicating information related to yourself and your status
Relaying information given to you by clients
Reaching out to contacts as necessary
Training:
Training on new brands
Training on new processes
Maintenance of all personally held logins
Job Requirements:
Must be available to Train on weekdays
Training takes place from during the daytime hours, approximately 7 a.m.- 2:30 p.m. (PST)
Must have Open Availability 24/7 to work shifts inside the company’s hours of operation.
Attendance is vital!
A quiet place to work at home with a locked door.
Tech Requirements
Desktop Windows Computer (NO MACs or Chrome Book)
Processor: Intel i5/AMD 5 or better
12GB RAM or better
Dual Monitor
A high-quality USB headset
To be Hardwired at all time
Minimum Internet speeds of
20Mbps Download
10Mbps upload
LESS than 50ms ping stability
Pay and Benefits
Pay Rate: $14.50 hourly
Medical, Dental & Vision
Benefits-eligible on the first of the month after 60 days of employment
Sick time eligible after 6 months of employment
401k with Company Match eligible after 1 year of employment
Paid Time Off eligible after 1 year of employment
Perfect Attendance Quarterly Bonus
Frontline Call Center is a W4 employer, we do NOT hire independent contractors
Frontline is currently ONLY hiring in these states: AR, FL, GA, MI, NC, SC, OH, TX, UT, & VA. Must reside in the U.S.
Quality Specialist
Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.
Our Team
We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.
We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.
Who You Are
Brightwheel is seeking an experienced Quality Specialist to join the Enablement Quality team. The Quality team is responsible for sales enablement through monitoring and grading Sales reps on quality, process adherence, and performance. This includes monitoring Sales calls throughout the lifecycle of a lead, assessing results, and producing actionable intelligence via reporting and coaching. The Quality team partners with Sales and Support leaders to ensure processes and results fit within the scope of our company’s mission and values. This is an important role within the Enablement ecosystem that ensures efficiency, productivity, and effectiveness where customer interactions are most critical.
You are an experienced Quality Specialist who has monitored hundreds or thousands of sales (or client-facing) calls. You have written quality reviews and generated reports that were valuable resources for your sales counterparts. You have a knack for all things Quality, including strategic level understanding and how and why Quality fits into the greater world of Enablement. You are a natural leader, thought leader, and Quality Subject Matter Expert. You are willing to roll up your sleeves and get it done, and lead the charge if called upon. You enjoy and have an aptitude for training and coaching others, and lead by example. You take personal ownership in the team’s missions and SLA, and always strive for perfect accuracy.
What You’ll Do
Monitor sales cold calls, demos, and additional support calls for quality, process, and performance
Produce concise, objective reports for each call review
Identify trends and best practices as takeaways for Sales and CS leadership.
Produce reporting and maintain system data as needed
Create and sponsor Quality initiatives and training sessions
Ensure team and personal KPIs are met or exceeded
Be available to act as Team Lead or Trainer as needed
Assist Quality Manager with program-level initiatives
Review escalated calls as needed
Qualifications, Skills, & Abilities
High-level ability to understand context and implication with an objective detachment
Ability to review a high volume of calls each day without sacrificing focus or accuracy
Demonstrated ability to produce error-free work against demanding deadlines
Ability to review the work of others, including team members
Ability to work independently in an isolated environment
Passion for ownership of work and self-motivated to excel
Knowledge of inside sales fundamentals (funnel, pipeline, close rate, etc.)
Leadership experience a plus
Familiarity with Early Childhood Education a plus
Familiarity with brightwheel’s product and app is a plus
2+ Years of experience in Quality Assurance in a Call Center environment is a plus
$24.04 – $25.96 an hour
Data Administrative Associate – 100% Remote – Full Time
Job Details
Description
Performs duties associated with our address change service process. Creates various reports, monitors, and facilitates vendor and company communication in a manner which contributes to our clients’ satisfaction.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
Creates weekly reports to monitor address and new account number changes.
Initiates account changes associated with the new post office box.
Contacts vendors to request that addresses are updated to the appropriate post office box via phone call, fax, or email.
Creates status and summary reports for account representatives and clients.
Works overtime as needed.
Performs other duties as assigned.
SKILLS AND ABILITIES REQUIRED:
Demonstrated analytical skills.
Ability to create and manipulate existing reports using various databases and Excel spreadsheets.
Good organizational and follow through skills.
Ability to work independently and adhere to established timelines within the department.
Excellent oral and written communication skills.
Proficient with Microsoft Access, Excel, PowerPoint, and databases.
High school diploma or equivalent required.
6 months of customer service or call center experience.
Transaction processing experience.
APPLICATION PROCESS:
You can directly apply through Cass’s website at https://www.cassinfo.com/careers. Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.
ABOUT OUR COMPANY:
Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $80 billion annually on behalf of clients, and with total assets in excess of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Cass is part of the Russell 2000®.
Accts Payable Assoc I
We’re looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of “getting people the care they need when they need it.” Over the last 30 years, our company has established itself as the market leader in managed care for the workers’ compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.
Salary Range: $17.49 – $25.35 Hourly
This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $17.49 – $25.35 Hourly
Benefits Summary:
In return for your commitment to our company’s mission, we offer a vast array of benefits to help support the whole you.
Opportunities to work from home
Competitive wages with opportunities to earn annual merit increases
Paid development hours to use for professional and community development!
Generous paid time off, 8 company holidays, and 2 floating holidays per year
$1,000 Colleague Referral Program
Enterprise Recognition Program rewarding colleagues for their extraordinary work
Exclusive discounts on travel, activities, and merchandise via work discount program
Colleague Assistance Program that provides free counseling and financial services
Tuition Reimbursement Program including certifications
Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
Medical, dental, and vision insurance
Pre-Tax FSA and HSA health savings accounts
401(k) matching
Company paid life insurance
Company paid short term and long-term disability
Referral program
Healthcare concierge
The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.
JOB SUMMARY:
The Accounts Payable Associate performs all duties to ensure therapy clinics get paid in a timely manner, including researching and collecting any billing issues.
ACCOUNTS PAYABLE ASSOCIATE I
Entry level role. Basic skills with moderate level of proficiency. Has general understanding of the Accounts Payable department. Works under close to moderate supervision with to ensure accuracy. Consults with senior peers on processes or errors to learn through experience. Typically requires up to one (1) year of working in accounts receivable or equivalent experience. Must maintain an average collection period of 45 days.
GENERAL DUTIES & RESPONSIBILITIES:
Manages code and files invoices.
Administers check runs daily.
Updates therapy clinics’ information in company system.
Issues check copies, voids, re-issues, 1099s, corrections, appeals, and reconsiderations.
Audits expenses and obtains approval from company employees for invoices received.
Delivers exceptional customer service with every customer interaction.
Demonstrates knowledge of office equipment (copier and scanner).
Attends department meetings and participate in training sessions.
Performs all other duties and assignments as directed by management.
EDUCATIONAL REQUIREMENTS:
High school diploma or G.E.D.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Proficient computer skills and data entry.
Critical thinking and problem solving.
Time management skills.
Ability to multi-task in a fast-paced environment.
Ability to read/decipher therapy claim.
Verbal and written communication skills.
Organizational skills.
Ability to work with minimal supervision.
Exceptional customer service.
PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENTS:
For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.
The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height).
Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.
The work environment utilizes florescent lighting; noise level is moderate.
The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
Please be advised the job description is subject to change at any time.
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