Tier 2 Customer Service – Emails & Chats – Jamaica

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!

Do you have a Tier 2 – Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs are available now and more are on the horizon.

We are looking for motivated phone mods with a “can do” attitude, willing to go above and beyond and hit the ground running! As a member of the team, you’ll use your passion for digital entertainment & customer service to respond to customers via phone & email!

Project hours (all times Pacific):
From 1 pm to 2 am

Hourly Rate:
To be discussed in the interview phase

Commitment:
10hrs
90days

Language Required:
English
What We Are Looking For:
Has excellent English grammar skills
Accurately addresses any email or chat issue
Is available a minimum of 10 hours per week
Communicates with customers with empathy and understanding
Knows how to utilize open-ended questions to understand any problems and concerns
Understands the importance of maintaining positive customer relationships
Represents our client’s brand
Conducts discussions with eloquence and deep customer concern.
Zendesk experience is a HUGE plus!
T2 experince is a HUGE plus!
IMPORTANT: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.

Transcription jobsinformation – get paidto transcribe

Career vs. Job
At Ditto Transcripts, we are always looking for skilled, committed, experienced and professional transcriptionists to jump on board to our ever growing team.

But what do you want?

Are you looking to do work remotely, either full time or independent? Are you looking for a challenge, to work with fascinating customers from Washington to Florida?

We like people who are ambitious. They take pride in being attentive, deliver high quality service and focus on excellence. Every day is a new opportunity.

What looks most appealing to you here?
Law enforcement transcription team. These particular jobs involve 911 calls, jail calls, witness and suspect interviews, undercover wires, and more.

Medical transcription team. This covers a wide variety of fields from pathology, radiology, primary care, to orthopedic transcription work, and many others.

Financial transcription team. These jobs encompass typing quarterly reports, conference calls and earning calls.

Legal transcription. This set of jobs include transcribing court hearings, depositions, virtual court hearings, grand jury proceedings, and many other legal related recordings.

General transcription team. These jobs can be anything from research, to transcribing WWII radio audio clips. Each project is usually very unique and can be about pretty much anything.

Please understand that due to the high volume and time constraints we are not able to reply to every transcription job inquiry we receive, even though we’d like to.

Qualified candidates that we feel will be the best fit for Ditto Transcripts and our clients will be contacted directly by our office. If you do not hear back from us, please accept our apologies in advance.

Please also note, we DO NOT accept calls about submitted, or yet to be submitted, online transcription job applicants.

We are not able to hire or onboard any non United States based personnel at this time. Nor will we hire or onboard anyone who resides in California, New Jersey or Massachusetts at this time.

If you are interested in transcription employment, independent contractor work, or in possibly joining our team as a full-time employee, please fill out the form below.

Testing and proficiency
We do have an initiation test. You will be required to pass, with at least a 95% over a few tests. Grammar, spelling, a single person narrative audio file, and a multiple person interview if it’s necessary for the freelancer transcription work you’re applying for.

Online transcription job pay rates
We have a few different compensation options for our transcriptionists. Our online medical transcriptionists are almost all paid by the line, while our other transcriptionists (legal, law enforcement, academic, financial…) are almost all paid by the minute.

The following pay rates are ranges and will depend on experience, turn around time, shift, and difficulty of audio.

Legal and law enforcement: $0.80 – $1.10/minute

Academic, financial, general business: $0.80 – $1.10/minute

Medical: $0.07 – $0.10/line

There are some situations where you could be paid significantly higher because of the turn around time and complexity of research involved to produce a 99% accurate transcript. We’ve paid as high as $5.00/minute for court hearings needed overnight.

You will be paid fairly and above almost all of our competitors, because we want the best people possible working with us and our clients.

We pay our online independent contractors and employees on the 1st and the 15th of every month via direct deposit and Pay Pal.

Transcription employment resources
Still on the fence about what transcription work you want to apply for? We have more information about each type to help you decide.

At-Home Transcription Jobs
Law Enforcement Transcription Jobs
Medical Transcription Editor Jobs
Deposition Transcription Jobs
Legal Transcription Jobs From Home
Medical Transcription Jobs From Home
Fill out the form below, and if you meet our criteria we will get back to you as soon as we can. We look forward to meeting you!

If you are looking for online transcription employment, or to become an independent contractor, then look no further. Ditto Transcripts provides industry leading online transcription services to our customers in a variety of different fields, all across the United States.

We are always looking for skilled, committed, experienced and professional transcriptionists to add to our growing online transcription team.

We offer transcription jobs or employment and independent contractor positions for those who focus on excellence in their work, attention to detail, and those who maintain high quality service.

Current online transcription jobs and employment opportunities
transcription employment
Please also note, we DO NOT accept calls about submitted, or yet to be submitted, online transcription job applicants.

We are NOT able to hire or onboard any non United States based personnel at this time.
We are also NOT able to hire or onboard anyone who resides in California, New Jersey, or Massachusetts at this time.

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A GREAT COMMUNITY IS MADE EVEN BETTER BY YOU

You are important to us

In our community, everyone is an important part and makes their individual contribution. For this reason, we are able to offer diverse and good jobs.

  • Be part of a great community
  • Work with us and shape the future
  • We can’t do it without you. We need you!

Data Capture Specialist

At Zotec Partners, our People make it happen.

Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – those across the country who make up our diverse Zotec family and help make this company a best place to work.

Over 25 years ago, we started Zotec with a clear purpose, to make a difference by improving the way that healthcare works for everyone. Today we are more than 1000 employees strong, and we continue to use our incredible talent and energy to bring that purpose to life.

We’re seeking a Data Capture Specialist to join us.

As a Data Capture Specialist, you will be responsible for ensuring medical claims are processed in a timely manner by investigating and resolving carrier issues.
What you’ll do:
Translate insurance carriers that come from client electronic demographic files
Research pending medical claims to identify the appropriate carrier
Utilize cZar Reports to prioritize clients by volume/aging/SLA
Work alerts daily for any client cross referencing issues
Create carriers when required
Identify special client specific rules/carriers
Review audit reports and make appropriate updates
Work on special projects as needed
What you’ll bring to Zotec:
High School diploma or equivalent
Medical billing experience working with explanation of benefits (EOBs) and AR follow-up preferred
Experience analyzing and interpreting medical insurance plan information required
Detail oriented and must be self-motivated
Ability to multitask in a fast-paced environment
Strong attention to detail
Good problem solving skills
Ability to follow-through, assume responsibility and use good judgment
Ability to prioritize workload and meet specific goals and objectives timely
Ability to maintain professionalism in stressful situations
Ability to work as part of a team
At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, we’d like to talk to you!

Learn more about our organization, by visiting us at www.zotecpartners.com

E-Verify and Equal Opportunity Employer

Claims Processor 2

Are you interested in joining a team of experienced healthcare experts and have the ability to shape and transform the healthcare delivery system? At our family of companies, everything we do is to help improve the lives of the nearly 12 million Medicare beneficiaries we serve and 700,000 health care providers who care for them. It is our goal to help create a better health experience for all consumers. Join our winning culture and help transform Medicare for the millions of people who rely on its services.

Benefits info:
•    Medical, dental, vision, life and supplemental insurance plans effective the first day of the month following date of hire
•    Short- and long-term disability benefits 
•    401(k) plan with company match and immediate vesting
•    Free telehealth benefits
•    Free gym memberships
•    Employee Incentive Plan
•    Employee Assistance Program
•    Rewards and Recognition Programs
•    Paid Time Off and Paid Sick Leave 

SUMMARY STATEMENT
This position is responsible for entering paper and/or electronic claims into the claims system and examining and determining whether to return, request additional information, deny or pay claims following organizational policies and procedures after entry.

ESSENTIAL DUTIES & RESPONSIBILITIES 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This list of essential job functions is not exhaustive and may be supplemented as necessary.

90% of time will be spent on one or more of the following activities depending on assignments:
•    Accurately examine, interpret and enter claims; resolve edits and first/second level suspense utilizing the claims processing system. 
•    Perform necessary research and effectively make decisions to properly adjudicate claims utilizing processing manual. 
•    Identify and communicate problems relevant to the claims processing system and the processing manual and/or guidelines. 
•    Adhere to all established standard operating procedures.   
•    Support continuous improvement by identifying process improvements and/or quality enhancements.  
•    Initiate and respond to written and verbal communications from internal and external sources. 

10% Performs other duties as the supervisor may, from time to time, deem necessary.

REQUIRED QUALIFICATIONS 
•    High School Diploma or GED 
•    1 year of data entry experience, including accurate keyboard skills
•    Proficient with PC’s and in Windows based environments; including Microsoft Office (Word, Excel, Outlook)
•    Demonstrated analytical skills
•    Strong verbal and written communication skills 
•    Strong interpersonal skills

PREFERRED QUALIFICATIONS
•    Knowledgeable of medical terminology, procedure and denial codes


The Federal Government and the Centers for Medicare & Medicaid Services (CMS) may require applicants to have lived in the United States for a minimum of three (3) years out of the last five (5) years to be employed with the Company.  These years of residence do not have to be consecutive.


“We are an Equal Opportunity Employer/Protected Veteran/Disabled”