by twochickswithasidehustle | Oct 22, 2023 | Uncategorized
Quality Assurance Supervisor – Remote
What do we do?
ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD’s heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.
What will you do?
Responsible for coordinating and conducting all client calibration calls.
Oversee and monitor the overall quality performance of the contact center.
Identify, develop, certify, and monitor the contracted QA team.
Audit various contacts handled by QA team and provide feedback to the team and to Contact
Center Management.
Responsible for monitoring Skype QA chat rooms and producing QA reports.
Monitor and audit QA team billable hours and invoicing to ensure accuracy and that quality
expectations are met.
Responsible for updating client logs and coordinating training for Quality Assurance team and
ensuring compliance for weekly QA feedbacks.
Respond to QA issues via ticket and/or emails with urgency and immediacy.
Available to assist and monitor Rocket chat and Skype during anticipated heavy call volume
times or as needed by CRMs and CC Management.
Available to handle escalated customer/member calls from support staff (escalated Supervisor
calls) for resolution.
Cross-train in the day-to-day contact center skills, tasks, and projects.
Serve as a Subject Matter Expert (SME) for QA operating policies and procedures.
Perform any additional duties assigned to them.
Use Microsoft Excel to analyze data and report on the status of the operation’s quality assurance.
What does it take?
Schedule is best M-F from 9am EST to 5pm EST, but time can be flexible as long as daily work is consistently completed with accuracy and client sessions are attended.
1+ year experience working in a virtual contact center environment OR 6+ months service contract with ACD Direct.
Knowledgeable in Microsoft Office products (Excel, Word, Outlook).
Time management and customer service skills
Proficient coaching skills
Familiar with the 1099 agent model
Must be able to work evening and weekends (Friday, Saturday and Sunday) if needed.
How we will support you?
$40,000/yr
- Remote Work – No commute time to the office
- Equipment Provided:
Laptop
Headset
Monthly Cell Phone Stipend
Monthly Internet Stipend
Medical/Vision and Dental Insurance
Flexible Spending Account / Health Savings Account
Personal Accident Insurance
401(k)/Roth with matching
Tiered PTO based upon length of employment
Discounts & Life Services offered through Optum EAP
- Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 18 years!)
by twochickswithasidehustle | Oct 21, 2023 | Uncategorized
Job Description
HealthMark Group is a leader in health information management and technology focusing on serving the health information management needs of physician practices and hospitals throughout the nation. HealthMark Group’s innovative technology and superior customer service enable clients to streamline operations by outsourcing administrative support functions such as the release of information and form completion processes. By integrating experience, technology, and service, we help hospitals, health systems and clinics concentrate on what they do best, patient care.
HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company.
We are expanding rapidly and have created unique roles that need qualified candidates.
Entry level job duties include but not limited to:
Processing medical record requests
High volume and fast paced environment
Reports directly to the Processing Manager
Assist as needed in overflow processing due to high volume issues and/or coverage issues
Abide by HIPAA guidelines while ensuring the confidentiality of PHI
Maintain consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts
Provide feedback regarding request volume and perceived issues
Monitors incoming requests received through various means
General office duties
Qualities that the candidate for this position should include:
Fast learner
Dependable
Quick worker
Team player
Positive attitude
Someone who strives to do more
In accordance with our company policy, Full Time Employees are eligible for the following benefits:
Robust Health Insurance Plan Options with Company Coverage
Vision and Dental Plan Options
STD, LTD, Life and Life A&D
Competitive Paid Time Off including Paid Holidays
401(k) Plan Offering with Employer Matching
Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.
by twochickswithasidehustle | Oct 21, 2023 | Uncategorized
At Reltio, we’re on a mission to enable digital transformation by delivering a single source of truth for enterprise data designed for the digital experience economy. We are disrupting the master data management (MDM) software market when we launched the first cloud-native MDM software-as-a-service (SaaS) platform. The Reltio Connected Data Platform leverages a cloud-native multi-tenant architecture and our ecosystem to enable speed, agility and flexibility at scale. Companies across industries rely on Reltio to deliver mission-critical, secure, trusted real-time data at scale to create connected omnichannel experiences for their customers, partners and employees.
We’ve earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. So if you’re ready to work on unrivalled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk.
Reltio’s Focus:
At Reltio, you can take part in our mission to enable digital transformation by delivering a single source of truth for enterprise data designed for the digital experience economy. We contribute to more fulfilling and happier lives for people everywhere by delivering single source of truth for data enabling digital transformation. We leverage a cloud-native multi-tenant architecture and our ecosystem to enable speed, agility and flexibility at scale. We pride ourselves in our transparent, leadership, and meritocratic company culture and have achieved the Fortune 100 best companies to work for.
Reltio’s values:
Customer First
Better Together
Simplify & Share
Own It
Always Better Than Yesterday
Position
The Training Coordinator will be responsible for fast response to customers and partners on all training related inquiries and needs including: enrollment, access to Reltio’s learning platform, Reltio Learn, certification, training tenant administration, and general troubleshooting for Reltio Learn. The Coordinator will also be responsible for regular planning, communication, preparation, and support for Reltio Learn events including classes and partner certification drives.
Responsibilities:
Coordinating, communicating and executing Reltio Learn Events
Reltio Learn access administration
Managing the Training email account
Tracking and administration for certificates and badges
Training tenant access, use, and expiration
Maintaining project trackers
Inquiries related to courses and certifications
Partner certification drives
Promote Reltio learning resources in defined internal and external social channels
Reporting and support for presentations
Internal/external communication
Requirements
3+ years of experience supporting a SaaS company with training and customer support
Bachelor’s degree in Business, IT, engineering or a related field
Deep listening and exceptional stakeholder management skills; you pride yourself on being an effective communicator and building strong relationships
Willingness to ‘roll up your sleeves’ and assist where needed
Excellent planning and organizational skills including being process and data driven.
Effective project management skills; able to effectively manage a project from start to finish and gain insights once delivered
Experience with Skilljar Learning Management System preferred
Team player who will work to continue to improve Reltio’s effectiveness and how we engage within other Reltio functional teams
Personal credibility – consistently offer quality work and insights.
This role is Part-Time and expected to work at least 20 hours per week for up to a 6 month period. Pay rate is $17 to $25 per hour
At Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
Overall Market Range
$8,160—$12,000 USD
by twochickswithasidehustle | Oct 21, 2023 | Uncategorized
Earthjustice is the premier nonprofit environmental law organization. We take on the biggest, most precedent-setting cases across the country. We wield the power of law and the strength of partnership to protect people’s health; to preserve magnificent places and wildlife; to advance clean energy; and to combat climate change. We partner with thousands of groups, supporters, individuals and communities to engage the critical environmental issues of our time, and bring about positive change. We are here because the earth needs a good lawyer.
Founded in 1971, Earthjustice has a distinguished track record of achieving significant, lasting environmental protections. We achieve this by hiring people who share a passion for justice and a healthy environment. Our headquarters are in San Francisco with offices in Anchorage, Juneau, Los Angeles, Tallahassee, Honolulu, New York, Philadelphia, Denver, Seattle, Bozeman, Chicago, and Washington, D.C.
Earthjustice is seeking a Social Media Associate to join its Communications team. This position is responsible for devising and executing the organization’s social media (SM) strategies. Major responsibilities include daily management and postings to key SM accounts, in particular, Twitter/X, Facebook, TikTok, Instagram, and Threads; including active SM engagement and monitoring of conversations with supporters and influencers; design of SM graphics and visuals; development of SM strategies to support the goals of Communications and other departments; tracking, analysis, and reporting of SM metrics, and experimentation and evaluation of new SM tools.
Responsibilities
Daily Management of Social Media Accounts (60%)
Create daily social media content, process social media requests, and adapt rapid-fire communication tactics for organization’s social media channels, in particular Twitter, Facebook, and Instagram.
Monitor breaking news and coordinate rapid responses on social media with Program Communications. Work on call after hours and weekends to provide guidance and create content for rapid response moments in cases of emergency.
Work with Communications, Development, and Program staff to manage social media calendar, including coordination and scheduling of major advocacy campaigns.
Engage with supporters on SM when warranted, including answering questions, driving comments, and guiding discussions.
Development of Social Media Strategies (30%)
Participate in Creative team and Communication meetings to generate ideas for storytelling and content creation.
Work with the Marketing team to research and build lists of influencers for outreach on major campaigns and initiatives.
Work with the Digital Fundraising and Engagement team to implement organic and paid promotional strategies for major fundraising campaigns.
Work with the Graphic Design team to create social media posting templates for production
Work with the Program Comms team to implement paid promotional strategies for advocacy purposes.
Work with Program Comms teams to map out distinct priorities and coalesce into a broader schedule/calendar.
Monitor trends of peer organizations and general social media to look at environmental news trends, stylistic trends, and platform trends (especially as more platforms like Threads and Bluesky gain popularity).
Evaluation and Metrics (10%)
Use data tools and platforms to identify and track key performance metrics.
Compile reports on best-performing social media posts; make strategic recommendations to improve our program.
Stay informed on the latest social media trends and share knowledge with wider Communications team
Qualifications
Bachelor’s Degree (or equivalent experience) with a major in communications, design, computer science, marketing, political science, or environmental studies preferred.
Experience with marketing, communications, design and advocacy a plus.
In-depth experience managing organizational social media accounts, especially Twitter, Facebook, and Instagram. Strong familiarity with other SM platforms, such as Reddit and Twitch.
Strong organizational skills with demonstrated ability to plan and execute a variety of complicated projects. Strong attention to details a must.
Excellent writing skills, especially in translating long-form narrative into shorter, impactful pieces of storytelling and script writing. Sense of humor, spontaneity, and creativity is a must.
Strong command of visual design and typography, including strong photo selection and photo-editing skills; adept at Adobe Creative Suite, especially Photoshop, Illustrator, and Premiere.
Video editing and short form video shooting experience. On camera experience is a plus.
Ability to work quickly and productively in a team and in an open work environment.
Thorough command of Microsoft Office products, including Excel and PowerPoint.
Contributes to the creation of a diverse, equitable and inclusive work culture that encourages and celebrates differences.
Demonstrates an awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds and orientations.
We offer a mission- and employee-focused work environment and a competitive compensation package, including excellent benefits. Earthjustice is an equal opportunity employer and highly values diversity. As a 501(c)(3) organization, Earthjustice is a qualifying employer for purposes of the Public Service Loan Forgiveness (PSLF) Program.
Salary is dependent on experience and location.
Salary range in San Francisco, CA or New York, NY: $73,400 – $81,500
Salary range in Seattle, WA, Washington, D.C, Los Angeles, CA, Chicago, IL, Honolulu, HI: $69,800 – $77,500
Salary range in Denver, CO, Philadelphia, PA, Anchorage, AK, Juneau, AK: $66,100 – $73,400
Salary range in Miami & Tallahassee, FL, New Orleans, LA, Bozeman, MT: $62,400 – $69,300
To Apply:
Please apply by Monday, October 23rd at midnight EST.
Interested candidates should submit a:
Resume
One- or two-page cover letter
by twochickswithasidehustle | Oct 20, 2023 | Uncategorized
enterstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.
Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!
Job Description:
SUMMARY OF POSITION
This is a remote position on a 24/7/365 mental health crisis/suicide prevention-focused team. This position will handle incoming chat/texts from individuals who elect for LGBTQI+ support through the 988 Suicide and Crisis Lifeline. As a part of this team, you’d be responsible for providing brief clinical screenings, risk assessments, and appropriate service linkage for LGBTQI+ individuals who are experiencing emotional distress. The ideal candidate for this role has excellent computer skills, a proven ability to communicate effectively through written communication/instant messaging, the ability to multi-task in a high-stress environment, and the ability to work as a team in a remote setting.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Demonstrate high level of clinical knowledge and skill in providing telephonic or chat clinical screenings and risk assessments.
- Answer crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
- Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide.
- Meet the ethical and clinical standards in compliance with all accreditation.
- Actively participate in ongoing supervision, training and team meetings.
- Demonstrate high-level customer service skills and professional etiquette.
- Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
- Assist in administrative tasks as needed.
KNOWLEDGE, SKILLS & ABILITIES
- Effectively communicate via written, verbal, in person and virtual methods.
- Demonstrates high-level customer service skills and professional etiquette.
- Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
- Knowledge of suicide assessments.
- Skill in providing crisis intervention.
QUALIFICATIONS
Education Level
Bachelor’s degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist.
Years of Experience
Six months to one year of related crisis experience is preferred.
Shift available: 4am-12:30pm CST Wednesday-Sunday
Certification/Licensure
N/A
PHYSICAL REQUIREMENTS
Standing – 10%
Sitting – 90%
Squatting – Occasional
Kneeling – Occasional
Bending – Occasional
Driving – Occasional
Lifting – Occasional
DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Time Type:Full time
Entry Pay Range:$15.11–$18.84
Delivering care that changes people’s lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Diversity, Equity, and Inclusion employee resource groups
- Continuing education opportunities
- Employee Assistance Program
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