by twochickswithasidehustle | Feb 23, 2024 | Uncategorized
locationsUS-Remotetime typeFull timeposted onPosted 30+ Days Agojob requisition idREQ-2024-19
OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.
Position Summary/Objective
The Quality Assurance Analyst is responsible for software quality assurance activities of all OneSource Virtual technology products and services.
Essential Functions/Duties/Responsibilities
- Perform functional and regression testing to ensure feature functionality follows user requirements.
- Execute, develop and maintain automation test scripts and support test automation activities.
- Coordinate creation of test strategies across multiple projects and execute them; review testing standards and communicate status and escalate concerns to QA manager.
- Identify and recommend appropriate test environments and create relevant test data to perform required validation; perform detailed investigations into data quality issues to identify source of problematic data and develop solutions to eliminate the source of errors.
- Review design specifications and provide inputs to refine the acceptance criteria following agile scrum methodology.
- In collaboration with QA Management establish and evolve QA processes, procedures and metrics following industry standards/best practices that meet OSV needs.
- Develop a keen understanding of product functionality, customer needs and product schedules to effectively translate into automated solutions. Respond rapidly to changing requirements and new projects by recommending and adjusting resources.
- As a QA Analyst, lead integration testing efforts with 3rd party applications and work with QA management to build and maintain relationship trust and drive defined results. Provide clear and detailed test scenarios, ensure output meets testing criteria.
- Foster a strong customer service mentality and work collaboratively with QA team, software development teams, and internal customers to deliver high quality services.
- Establish and maintain effective communication and good working relationship with the development, product design and support teams.
- Strive for high quality product releases as measured by number of severity 1 defects found following release and customer satisfaction as measured by product surveys.
- Perform additional duties as directed by management.
Competencies
- Keen problem-solving and organizational abilities combined with creativity, passion and attention to detail.
- Analytical, solution-oriented, and possess excellent trouble shooting and time-management skills.
- Strong communication skills to work effectively with vendors, customers, peers, staff and management.
Supervisory Responsibility
- This role does not have supervisory responsibilities.
Qualifications and Experience
- Bachelor’s degree in Computer Science or related field.
- Minimum of 3 years of experience in Software QA testing.
- Extensive experience with testing web-based applications including creating and manipulating test data, validating object data and error replication.
- Experience working in agile scrum environment involving in multiple initiatives simultaneously.
- Experience with creating test plans, test strategies from design specifications and test summary reports post QA signoff.
- Experience with Behavior driven development framework.
- Experience with continuous integration or Agile development.
- Experience working with off-shore and on-shore teams.
Preferred Skills
- Experience with Salesforce QA environments, tools and processes.
- Experience with API testing.
- Master’s degree.
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
by twochickswithasidehustle | Feb 23, 2024 | Uncategorized
OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.
*** Candidates must be able to work 8am to 5pm Pacific Time
Position Summary/Objective
The Payroll Specialist II will be responsible for providing managed payroll administration services and Workday payroll processing support to a book of clients, and will manage multiple projects with various deadlines in a fast-paced work environment. This position resides in a customer team environment and, in addition to supporting named customers will also support all customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support is required.
Essential Functions/Duties/Responsibilities
• Act as named Specialist for Managed Payroll and Payroll Administrative customers; and, support other OSV payroll, tax and garnishment customers as needed within the service team
• Provide guidance and instruction in accordance with OneSource Virtual (OSV) Standard Operating Procedures (SOPs) to OSV customers on the Workday platform
• Follow daily standard operating procedures and processing checklists outlining workflow
• Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met
• Support customer via phone as required
• Respond to internal escalated cases from payroll team and other internal stakeholders
• Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified
• Conduct monthly customer check-in calls
• Initiate and maintain customer relationships, including having frequent direct customer contact
• Lead scheduled weekly, monthly and quarterly client calls; participate in new client transition and other service area calls as needed, such as Tax
• Configure basic to medium complex Workday pay components, deductions and run categories
• Support the year-end process
• Troubleshoot quarter and year-end audit reports and make recommendations to customers
• Maintain established accuracy and timeliness service level agreements
• Meet quality and production metrics and scorecards
• Generates on-demand payments as requested
• Maintains payroll services support documentation
• Works extensively with peers and customer teams to collaboratively support customers and resolve requests
• Contribute to a positive, collaborative work environment
• Follows all security protocols to safeguard confidential, proprietary, and/or customer data
• Assist with special projects as needed
Competencies
• Excellent critical thinking, consultative, and problem-solving skills
• Strong communication skills with emphasis on outstanding customer service
• Flexible in a changing environment
• Strong organizational skills with ability to multi-task and support multiple customers effectively
• Strong collaboration skills to support collective goals
• Detail Oriented with good time management skills and accuracy
• Ability to establish and maintain effective working relationships
• Strong analytical, data entry and research skills
• Self-directed management of workload with ability to meet tight deadlines and competing demand
• Use tact and discretion in dealing with customer information
• Excellent problem solving and mathematical skills
• Strong understanding of payroll processes and procedures
• Exercises independent judgment and a sense of urgency
Supervisory Responsibility
This role does not have any supervisory responsibilities
Qualifications and Experience
• Associates degree or higher preferred
• Fundamental Payroll Certification (FPC) required (at time of hire or within 18 12 months); CPP preferred
• 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
• 3 + years Customer Experience, or proven skills to operate at this experience level
• Advanced Proficiency with the Microsoft Office suite, including Microsoft Word and Excel
• Demonstrated logical Payroll thinking
• Consultative mind set with a heart of a teacher
• Experience with and understanding of Payroll Taxes
• Experience with intermediate Payroll configuration
• Strong understanding of Payroll Compliance
• Year-End Support and W2 Consultation experience
• Multi-Jurisdiction tax and/ or Payroll Year End Adjustments experience
• Flexibility of hours to meet customers needs
• Strong written and verbal communication skills
Preferred Skills
• Experience in an outsourcing environment, payroll or tax
• Systems Implementation experience
• Workday Payroll experience
• Accounting / Book Keeping / GL experience
• Experience with Salesforce programs
by twochickswithasidehustle | Feb 23, 2024 | Uncategorized
locationsUS-Remotetime typeFull timeposted onPosted 6 Days Agojob requisition idREQ-2024-57
OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.
Position Summary/Objective
The Payroll Processor I will be responsible for providing Workday payroll settlement services to our client base. This is a fast-paced environment with emphasis on personal initiative. This is a tremendous opportunity for a entry-level payroll professional who is interested in learning the payroll business and interfacing with clients in order to provide “best-in-class” payroll expertise. This is an excellent opportunity for professional growth.
Essential Functions/Duties/Responsibilities
- Processes payroll settlements in client’s Workday application
- Settles on-demand payments as requested
- Maintains client-specific support documentation
- Responsible for managing daily control reports
- Performs Treasury exceptions
Competencies
- Energetic and positive
- Strong communication skills with emphasis on outstanding customer service
- Flexible in a changing environment
- Strong organizational skills with ability to multi-task and support multiple customers effectively
- Works closely with others in a team, supporting collective goals
- Detail Oriented with good time management skills
- Ability to establish and maintain effective working relationships
- Ability to meet tight deadlines and competing demands
- Use tact and discretion in dealing with customer information
- Excellent problem solving and Mathematical skills
Supervisory Responsibility
This role does not have any supervisory responsibilities
Qualifications and Experience
- High School graduate, GED or equivalent; higher education preferred
- 1-2 years Payroll Customer Service experience
- Experience in Microsoft Word and proficiency in Excel
Preferred Skills
- Knowledge of payroll and payroll processing preferred
- Associates degree or higher preferred
by twochickswithasidehustle | Feb 23, 2024 | Uncategorized
locationsUS-Remotetime typeFull timeposted onPosted 2 Days Agojob requisition idREQ-2023-399
OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.
Position Summary/Objective
The Canada Payroll Specialist I will be responsible for providing managed payroll administration services and Workday payroll processing support to a book of clients, and will manage multiple projects with various deadlines in a fast-paced work environment. This position resides in a customer team environment and, in addition to supporting named customers will also support all customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support is required.
Essential Functions/Duties/Responsibilities
- Act as named Specialist for Payroll Administrative customers; and, support other OSV payroll, tax and garnishment customers as needed within the service team
- Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met
- Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed, such as Tax
- Configure basic to medium complex Workday pay components, deductions, run categories and support the year-end process and possible assist with special projects as needed
- Troubleshoot quarter and year-end audit reports and make recommendations to customers
- Meet quality and production metrics and scorecards
Competencies
- Excellent critical thinking, consultative, and problem-solving skills
- Strong communication skills with emphasis on outstanding customer service
- Strong organizational skills with ability to multi-task and support multiple customers effectively
- Strong analytical, data entry, research skills and excellent problem solving and mathematical skills
- Self-directed management of workload with ability to meet tight deadlines and competing demand
- Strong understanding of payroll processes and procedures
Qualifications and Experience
- Associate degree or higher preferred
- 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
- Advanced Proficiency with the Microsoft Word and Excel
- Strong understanding of Payroll Taxes, Payroll configuration and Payroll Compliance
- Year-End Support and W2 experience
- Strong written and verbal communication skills
Preferred Skills
- Experience in an outsourcing environment – payroll, or tax, Workday and Salesforce programs
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
by twochickswithasidehustle | Feb 23, 2024 | Uncategorized
Description
Lead Workday analyst who supports HR technologies and business processes. Establishes priorities through partnerships with HR Centers of Expertise and other stakeholders. Leads large, complex projects requiring expert technical acumen, Workday proficiency and experience supporting HR functions and business processes. Provides direction on policy & procedure and offers advice to management on future development opportunities. Accountable for Workday compliance with all applicable laws, rules, and regulations. Responsible for data quality and the monitoring of reports and trending in Corporate and Field operations.
*Role can be remote in United States
Job Duties and Responsibilities
- Provides consultative leadership and aligns Workday initiatives with strategic objectives.
- Reviews, analyzes & evaluates complex HR business requirements, and leads Workday solution design and optimization/delivery.
- Serves as project manager for large, complex projects. Applies appropriate methodologies to deliver on commitments with quality. Engages leaders and facilitates stakeholders.
- Configures and tests Workday for complex projects, enhancements, and upgrades. Maintains Workday documentation.
- Ownership of analysis and implementation of regulatory adherence to ensure compliance.
- Assists in defining, developing, and providing information and analysis to drive and support decision-making for complex processes and business operations for internal and external customers.
- Trains, mentors, and provides work direction to other analysts.
- Is a Workday leader who is active in the Workday community. Brings best practices to the team.
Required Job Qualifications
- Bachelor’s degree or equivalent
- 10+ years Workday Experience
- Technical expertise and mastery knowledge across many HR functional areas
- 5 years Workday business process configuration experience
- 5 years Workday security, reporting and foundational hierarchies experience
- Advanced levels of analysis and independence
- Advanced working knowledge of tools to support business process analysis and design
- Advanced understanding of testing tools and methodologies
- Record of leading large, complex projects and delivering on commitments with quality
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.
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