Online Support Staff


• Monitoring the training event chat and forwarding questions to the trainer

• Troubleshooting low complexity tech issues for trainees, muting/unmuting trainees

• Starting/stopping/managing breakout rooms

Interested candidates should:

• Have a high degree of availability and flexibility during standard business hours: In terms of availability, most workshops are between business hours (8:30 am -4:30 pm), but there are very occasional evening workshops. In terms of workshop length, trainings range from 90 minutes to 3 days (sometimes 1 day, sometimes 2, etc.)

• Have availability to start in May 2024

• Have a reliable computer and internet

• Have experience — or at least comfort — with videoconferencing applications

• Be reliable, professional, and courteous

Training information:

• This is a part-time position full day availability once or twice a week is ideal

• Candidates need not have extensive knowledge of Zoom nor any knowledge of CBT

• Anyone hired for this part-time position would first take part in a virtual training session that includes an orientation to the work and an introduction to Zoom; this would take place ahead of any events you would be asked to assist with

• Hired staff will be set up with a Zoom account through Beck Institute

• Staff would be responsible for tracking their own hours and would be paid for any training received and any events supported

• At least at first, newly hired staff would never be the only person supporting an event; there would be at least one other experienced staff person on hand

Beck Institute is a mental health nonprofit. Please be aware that as a part of their jobs, Beck Institute employees may be asked to view or work with materials related to depression, anxiety, personality disorders, eating disorders, weight loss, suicide, and other topics that may be upsetting to some.

Starting rate: $15.00 per hour

Proof of full vaccination against COVID-19, or an approved exemption as an accommodation, is a condition of employment with Beck Institute. Currently, we are unable to consider candidates from the state of Montana or Colorado.

JOB CODE: 1000002