Manager of Merchant Success

by twochickswithasidehustle | Feb 23, 2024 | Uncategorized

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title:  Manager, Merchant Success 

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI 

Role Description: 

The Manager, Merchant Success will be responsible for the success and growth of ShipBob’s most strategic customer accounts. This role will manage and develop a team of Merchant Success Managers tasked with delivering retention and expansion across our growing base of customers. The ideal candidate will have a successful track record in full lifecycle success management, with an emphasis on steering engagement, adoption, and advocacy. You will perform live-call coaching, handle escalations, guide team member growth and development, and champion the customer experience. Additionally, you will manage the team to create strategic account plans & QBRs and help the team expand and build new relationships with executive stakeholders. 

What you’ll do: 

• Directly manage a team of Merchant Success Managers and be responsible for driving key targets including merchant growth, retention, and satisfaction. 
• Coach the team to create exceptional experiences that deliver value and ROI for ShipBob’s customers, achieving both portfolio and individual development goals. 
• Set clear goals and expectations and dedicate yourself to helping the MSMs hit them. 
• Hold regular 1:1’s to develop account-based strategies to ensure successful revenue target attainment. 
• Seek deep understanding of customer pain points and issues, and champion solutions throughout the organization. 
• Personally manage escalations for your direct reports and coach MSMs on how they can handle escalations more effectively. 
• Work with MSMs on credit escalations and make final decisions on credit amounts or whether they should be applied. 
• Develop a deep understanding of ShipBob’s products, our industry and how our solutions deliver value and ROI for customers. 
• Retain and grow the revenue for existing ShipBob customers, owning the net retention rate of your customer base. 
• Run key initiatives for margin health with your team. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• Experience having managed high-performing direct reports.
• Experience managing a book of business in a current or past role. 
• Ability to coach, support, and develop talented Merchant Success Managers. 
• Ability to inspire Merchant Success Managers to expand and build new relationships with senior business owners and executive stakeholders. 
• Promote a customer-centric culture focused on mitigating risk and driving positive revenue outcomes. 

Classification: Exempt 

Reports to: Director, Merchant Success 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Flexible Time Off Program 
• Paid Sick Leave and Paid Emergency Leave 
• Floating Holidays (2 days/year) 
• Wellness Days (1 day/quarter) 
• 401K Match  
• Competitive Salary, Performance Bonus 
• Variety of voluntary benefits, such as, short term disability 
• Referral Bonus Program 
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $83,700 – $139,500. 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

• Be Mission-Driven.  We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
• Be Safety Minded. It’s not just talk; it’s the way you work.

About Us: 

ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers. 

As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Specialist, Quality Scientist

by twochickswithasidehustle | Feb 23, 2024 | Uncategorized

Description

ABOUT US

Built around our mission, we started AG1 more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody. Taking a bunch of pills and capsules is hard on the stomach and hard to keep up with. To help each of us be at our best, we developed a better approach to providing your body with everything it needs for optimal performance. 75 vitamins, minerals, whole-food sourced superfoods, probiotics, and adaptogens in one convenient daily serving. That’s it.

Our philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health. Occasionally we create new products, but we never make anything new just to sell you on more.

Our mission is to empower people to take ownership of their health.

THE ROLE

The Quality Scientist Specialist at AG1 is responsible for executing the strategies as established by the Director, Quality Control, within the established legal guidelines and internal standards, to ensure production of the highest quality products in the safest and most efficient manner. This is accomplished by ensuring that AG1, its suppliers and contract manufacturers have in place effective quality and food safety systems. The role interacts extensively with Quality, Supply Chain, Legal, and Product Development. Our ideal candidate is an effective communicator, analytical thinker, and has the ability to execute on multiple projects simultaneously.

WHAT YOU’LL DO

• Support AG1 Quality systems to ensure proper delivery and control of AG1 specifications, standard operating, procedures, and workflows.
• Implement, enforce and improve established policies, strategies, and procedures related to quality and food safety to achieve AG1 quality-related goals and objectives.
• Provide support to key quality and food safety objectives, goals, strategies and measures.
• Support coordination of shelf-life studies for AG1 finished products with third party laboratories.
• Manage input of analytical data from third party laboratories and communicate out of trend results.
• Statistically analyze quality data and identify potential problem areas to prevent issues.
• Administer CAPA program for out of trend analytical results.
• Provide quality and technical support to the Product Development team in the design, development, and implementation of AG1 products.
• Support cross functional work regarding risk assessments on raw materials and finished goods to determine appropriate testing protocols.
• Support AG1 Quality Assurance to troubleshoot raw material exceptions between AG1 ingredient suppliers, co-manufacturers, supplier quality, and sourcing.
• Work alongside AG1 Quality, Manufacturing, and Customer Happiness to identify and implement corrective actions to reverse negative trends in manufacturing related consumer complaints.
• Support root cause analyses, corrective actions, and continuous improvement activities.
• Provide feedback to Operations regarding suppliers and contract manufacturers to deliver raw materials, packaging materials, and finished goods that comply with specifications/design at optimal costs and minimal risk to the business.
• Ability to travel as required to perform all job requirements.

WHAT WE’RE LOOKING FOR

• BS degree in Food Science, Food Safety, Chemistry, Microbiology, Biology or related technical field.
• Minimum 3+ years experience working in the CPG environment, in Quality Control preferred.
• Demonstrated experience in statistical analysis, regression analysis, RSD calculations, and proficiency in implementing statistical process controls.
• Global Food Safety Initiative practitioner training (SQF, BRC, IFS, etc.) preferred.
• Experience working in a quality function in supplier quality or contract manufacturing.
• Ability to represent and communicate the company needs when dealing with suppliers, contract manufacturers, regulatory agencies, and other departments within the AG1 organization.
• Knowledge of HACCP, Food Safety Management, and Food Microbiology.
• Knowledge of Government Regulations 21 CFR Part 111 and 117, FSMA, ICH Stability Guidelines.
• Ability to analyze and solve problems.
• Strong interpersonal skills necessary to build trust and respect.
• Strong communications skills, both written and oral, to effectively implement and facilitate new ideas, processes, and programs into a new production facility.
• Ability to work in a high-paced environment and manage multiple tasks simultaneously; Self-directed with a demonstrated sense of accountability.
• Ability to travel up to 10% and work in a manufacturing environment without restrictions.

WHAT’S IN IT FOR YOU?

• Highly competitive compensation and performance-based incentive plans.
• A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
• An immensely strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
• A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
• A high-growth, dynamic environment with opportunities for your direct impact to be felt.
• Paid holidays, company-wide mental health days, and a generous or unlimited PTO policy (based on your country of residence)
• In-person team meetups for optimal collaboration.
• A work ethic that is based on freedom, where we trust you as the expert on your topic to bring AG1 to the next level.
• The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.
• Access to AG1 product and swag items.
• Monthly telecom stipend to offset some of the costs of home internet/wifi as a fully remote team member.
• All other benefits and insurances as required by law, based on your specific country of residence.

AG1 is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the base salary range is $67,000.00 – $83,500.00 and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles.

AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.

Accountant

by twochickswithasidehustle | Feb 23, 2024 | Uncategorized

Description

ABOUT US

Built around our mission, we started AG more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody. Taking a bunch of pills and capsules is hard on the stomach and hard to keep up with. To help each of us be at our best, we developed a better approach to providing your body with everything it needs for optimal performance. 75 vitamins, minerals, whole-food sourced superfoods, probiotics, and adaptogens in one convenient daily serving. That’s it.

Our philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health. Occasionally we create new products, but we never make anything new just to sell you on more.

Our mission is to empower people to take ownership of their health.

THE ROLE

The Accounting department is looking for an Accountant to join our fast-paced, experienced team and support multiple business units within AG1. This person will be a key player in our accounting team aiding multiple areas of the month-end close process and reconciling various accounts. The person will specifically manage the Revenue, Cash Applications, and Accounts Receivable cycle for the business as we continue to add revenue streams and additional international regions to our customer base. 

Reporting to the Senior Manager, Accounting, we’re looking for someone who can successfully navigate through a high-volume of critical (and often, shifting) needs, while not skipping a beat.

WHAT YOU’LL DO

• Account for the cash payment flows from customer acquisition to ultimate deposit into our bank accounts.
• Ensure all revenue streams in multiple countries of origin are reconciled to sales orders for each region.
• Enable the setup of new revenue channels including B2B, bulk sales, and unique partnerships.
• Maintain an Accounts Receivable process to track all outstanding balances and coordinate the collection from partners.
• Track revenue streams in multiple currencies worldwide, coordinating cross-functionally to help setup new regions with appropriate Accounting, IT, Banking, and Business controls.
• Crosstrain within the accounting department to support accounting for Cash, Prepaids, Fixed Assets, Inventory, and Accruals recording and reconciliation.
• Reconcile balance sheet accounts as assigned, utilizing Floqast software and Netsuite ERP.
• Identify opportunities for process improvements, accounting controls, and learn and grow with the business as we expand internationally.

WHAT WE’RE LOOKING FOR

• 2+ years of general accounting experience with a proven track record of reliability and attention to detail.
• Bachelor’s degree in Accounting.
• CPA or currently pursuing CPA, preferred.
• Relevant knowledge of accounting distribution and ability to verify correctness and completeness of such information.
• Knowledge of US GAAP and ability to execute and lead the day to day accounting and reporting function in accordance with GAAP.
• High level of attention to detail with desire to take ownership in a results oriented environment.
• Strong integrity and trust, with a track record of performing reliable and accurate work.
• Demonstrated ability to maintain accounting principles, practices and procedures to ensure financial transactions, records and reporting are accurate and timely.
• Strong interpersonal, written communication, and organizational skills.
• Ability to work cross functionally team members in a remote first environment, including team members in varying geographical locations.
• The ability to thrive in a fast-paced environment with a consistent “can-do” attitude.
• Proven ability to manage multiple work streams at once.
• A full life outside of work with personal passions and hobbies!

WHAT’S IN IT FOR YOU?

• Highly competitive compensation and performance-based incentive plans.
• A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
• An immensely strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
• A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
• A high-growth, dynamic environment with opportunities for your direct impact to be felt.
• Paid holidays, company-wide mental health days, and a generous or unlimited PTO policy (based on your country of residence)
• In-person team meetups for optimal collaboration.
• A work ethic that is based on freedom, where we trust you as the expert on your topic to bring AG to the next level.
• The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.
• Access to AG1 product and swag items.
• All other benefits and insurances as required by law, based on your specific country of residence.

AG is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the base salary range is $38,000 – $57,000 per year and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles.

Athletic Greens is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.

Director, Retention Operations

by twochickswithasidehustle | Feb 23, 2024 | Uncategorized

Description

ABOUT US

Built around our mission, we started AG1 more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody. Taking a bunch of pills and capsules is hard on the stomach and hard to keep up with. To help each of us be at our best, we developed a better approach to providing your body with everything it needs for optimal performance. 75 vitamins, minerals, whole-food sourced superfoods, probiotics, and adaptogens in one convenient daily serving. That’s it.

Our philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health. Occasionally we create new products, but we never make anything new just to sell you on more.

Our mission is to empower people to take ownership of their health.

THE ROLE

We are looking for a talented Director, Retention Operations to evaluate and launch 0 to 1 initiatives that radically change the way we serve and engage our members. The ideal candidate will have a strong technical background and feel comfortable making data driven decisions. This role should be able to work in an environment with limited direct resources and exceptional ability to assemble cross-functional partners to bring concepts from ideation to market. 

Reporting to the VP, Retention & Member Experience, the ideal candidate will have a strong background in building effective retention programs that serve to scale business growth all the while providing a unique and memorable member experience.  Serving as a critical thought partner to the leadership team and broader organization, the successful candidate is skilled in leveraging data to inform on business recommendations, is collaborative and influential in driving strong functional and cross functional partnerships, and demonstrates a strong desire to inspire continuous learning and improvement.

WHAT YOU’LL DO

• Develop and lead retention programs that will drive customer referrals and enhance customer loyalty. 
• Utilize customer reviews and other key customer metrics to guide decisions and recommendations that will enhance our customer lifetime value (LTV).
• Ideate and recommend ways to enhance our billing and subscription management capabilities and drive efficiency, access, and loyalty with our customers.
• Partner with analytics to leverage predictive modeling to support our marketing.
• Leverage insights and cross functional partnerships driven by our Customer Happiness team to identify unique opportunities to enhance the customer journey, convert prospective customers, to grow our member base and strengthen LTV.
• Identify and build mechanisms that help us better personalize the member experience in a way that delights our members and inspires prospective customers.
• Launch programs that increase member retention via our physical product.
• Drive cross-functional initiatives and programs that help us to better reach, attract, retain and excite our growing member base.
• Utilize performance metrics and customer insights to identify risks to churn, and drive activations to limit these risks (i.e. churn prevention program).
• Increase subscription conversion from one-time purchasers.
• Continuously keep a pulse on new client behavior, competitive and market trends to drive new features, innovative solutions, and ideas.

WHAT WE’RE LOOKING FOR

• 8-10 years of strategy and operations experience with a proven track record of being scrappy to drive growth.
• Strong attention to detail and a proven ability to manage multiple work streams at once.
• Strong interpersonal, written communication, and organizational skills.
• Must be skilled at SQL.
• The ability to thrive in a fast-paced environment with a consistent “can-do” attitude.
• A desire to follow broader cultural conversation across social media around key topic areas: health and wellness, sports, etc.
• Subscription and/or high-growth experience is preferred but not required.
• A full life outside of work with personal passions and hobbies!

WHAT’S IN IT FOR YOU?

• Highly competitive compensation and performance-based incentive plans.
• A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
• An immensely strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
• A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
• A high-growth, dynamic environment with opportunities for your direct impact to be felt.
• Paid holidays, company-wide mental health days, and a generous or unlimited PTO policy (based on your country of residence).
• In-person team meetups for optimal collaboration.
• A work ethic that is based on freedom, where we trust you as the expert on your topic to bring AG1 to the next level.
• The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.
• Access to AG1 product and swag items.
• All other benefits and insurances as required by law, based on your specific country of residence.

AG1 is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the base salary range is $141,500 – $175,500 and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is only one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles.

AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.

QA Lead

by twochickswithasidehustle | Feb 23, 2024 | Uncategorized

We’re building a future where every home is professionally managed. One where professional property managers deliver new “Triple Win Experiences” for residents, investors, and their teams.

But creating winning experiences that benefit everyone simultaneously? That’s hard.

Now, 1,500+ property management companies are doing it with a fully managed Resident Benefits Package by Second Nature. We bring the expertise, technology, and service that professional property managers need to make experiences convenient, rewarding, and consistent. Our reputation for turning old problems into new revenue streams has made us the only 6-peat national industry vendor of the year. 

Join 150+ passionate, thoughtful people who strive to make a difference each day until every home is full of triple-win experiences.

About the Role

Second Nature is looking for a Quality Assurance leader to drive the software QA strategy across core functions such as sales, operations and product. You will be responsible for establishing the strategy and working with individual teams to execute on it. We are looking for an individual who has worked in a SAAS environment for a growing company and can find the right balance of speed and quality to meet business objectives.

Responsibilities:

• Develop and implement the QA strategy for the company, ensuring alignment with business goals and objectives.
• Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.
• Mentor and provide guidance to other QA team members, fostering their professional growth and development.
• Collaborate with cross-functional teams, including development, product management, and customer support, to ensure high-quality software releases.
• Define and implement quality metrics to measure the effectiveness of the QA processes and identify areas for improvement.
• Conduct thorough testing of software applications, including functional, regression, and performance testing, to ensure they meet quality standards.
• Develop and maintain test plans, test cases, and test scripts to ensure comprehensive test coverage.
• Participate in the entire software development lifecycle (SDLC), from requirements gathering to release, to ensure quality is built into the product.
• Identify and report software defects, track them to resolution, and verify fixes.
• Stay up-to-date with industry trends and advancements in QA methodologies and technologies, and recommend improvements to the QA process.
• Utilize automated testing technologies to enhance the efficiency and effectiveness of the QA process.
   

Preferred Qualifications:

• Minimum 8 years of experience in Quality Assurance, preferably in a SAAS company or startup environment.
• Has been in a key QA role for customer facing software.
• Strong knowledge of software testing methodologies, tools, and processes.
• Familiarity with the SDLC and Agile development methodologies.
• Experience in developing and implementing QA processes and strategies.
• Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented and highly organized, with the ability to manage multiple priorities and meet deadlines.
• Proven ability to mentor and guide other QA team members.
• Experience with automated testing technologies, such as test automation frameworks, scripting languages, and test management tools.
• Bachelor’s degree in Computer Science, Engineering, or a related field is preferred.

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

Remote Work Statement

This position is a remote-first, work from home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a key part of our company story and success. To be successful in a remote work role at Second Nature you must:

• Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties
• Have a quiet, professional, distraction-free environment in which to complete your work
• Have access to your own reliable high-speed internet connection
• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)
   

Why Second Nature?

• Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
• Location: Work Remotely from anywhere in the US
• Flexibility: Open PTO and sick days
• The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP
• Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect 
• Training: A supportive team to help you grow your career and unlock your full potential
• Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category
   

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.