by twochickswithasidehustle | Feb 23, 2024 | Uncategorized
Category:IT/Informatics
Employment Type:Full time
Work Location:Remote: 100% off site
Overview
The Research Informatics Operations (RIO) team is looking for a seasoned business analyst to coordinate, manage, lead and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The business analyst will join the Customer Experience Operations team under the RIO umbrella. The mission of the Customer Experience Operations team is to support the operations of the research program at Dana-Farber/Harvard Cancer Center (DF/HCC), including but not limited to clinical trial management, grant development, and biospecimen banking.
The incumbent will participate in the design, development, implementation, and overall support of the research systems operations program. They will lead complex projects and collaborate in re-engineering and developing new business processes to support DF/HCC’s need for automation and process development for new clinical trials management initiatives and basic science. Work will include leading workflow and business process flow analysis, definition and documentation of system requirements, and support of in-house, commercial, and open source software products. Furthermore, the incumbent will provide leadership for research system development initiatives and will be the liaison between customers and the development staff.
OVERVIEW OF THE RESEARCH INFORMATICS OPERATIONS (RIO) TEAM
RIO is a subdivision of the DFCI Informatics and Analytics department led by the Chief Health Information Officer. RIO is a significant component of the Clinical Research Support Unit for the DF/HCC consortium and specifically addresses the growing technological needs of the clinical trials research community. Systems supported by RIO interface to site-specific and enterprise-wide systems. The office provides a collaborative, responsive, integrated and focused approach to all aspects of systems development and support. The DF/HCC is comprised of the Dana-Farber Cancer Institute, Massachusetts General Hospital, Brigham and Women’s Hospital, Boston Children’s Hospital, Beth Israel Deaconess Hospital, Harvard Medical School and the Harvard School of Public Health. RIO supports clinical trials research informatics systems for the DF/HCC member institutions with regards to oncology research.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow’s physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities
PRIMARY DUTIES AND RESPONSIBILITIES:
Provide exceptional customer support to DFCI and DF/HCC stakeholders, including study teams, clinicians, Office of Data Quality, Office for Human Research Studies, Mass General Brigham eCare and others by either resolving issues or facilitating connection with appropriate resources.
Lead business requirements gathering, workflow analysis, definition and documentation of system requirements primarily for grants management at DFCI, but with opportunities to expand to other research processes involved for each of the DF/HCC institutions as they relate to the various clinical trial systems, biobanking and basic research systems.
Work autonomously to define project approach, develop alternative solutions (automated and manual), and provide appropriate feedback to meet both system and operational objectives
Determine the functional breakdown of solutions based on evaluation of user needs and input
Effectively translate functional needs into system functions that can be implemented by the vendor or the in-house development team
Develop workflow diagrams, schedules, test and training plans, for vendor upgrades, new vendor systems and in-house developed systems
Create training materials and effectively train users how to properly utilize software systems supported by RIO
Serve as an exemplary representative of RIO. On-going communication, feedback and follow-through with customers/peers are essential.
Function as the analyst subject matter expert for assigned applications supported by RIO
Elicit and document functional requirements for on-going implementation projects
Schedule and run meetings, report progress, track and route issues
Learn and utilize new products and tools, as appropriate, to successfully complete work assignments
Successfully build and maintain vendor relationships
Continually innovate based on industry trends and facilitate networking with outside institutions
Follow project management lifecycle in accordance with DFCI, DF/HCC, Mass General Brigham and group specific standards.
Develop project and system documentation throughout the course of daily activities and projects.
Actively participate in and support team culture.
Utilize Dana-Farber Cancer Institute values to govern decisions, actions and behaviors.
Perform other related duties as assigned and/or needed
May participate in 24/7 on-call rotation for resolution of patient care critical issues
Qualifications
MINIMUM JOB QUALIFICATIONS:
Bachelor’s degree required. Concentration in Information Technology, Bioinformatics, Biology, Computer Science, Business, Basic Sciences or other relevant healthcare or life sciences field preferred. A combination of education and experience may be substituted for requirements.
7 years in IT as a business analyst in a customer facing role or direct domain experience in an academic and/or healthcare environment; clinical or basic research experience a plus.
Experience in collaborating with cross-functional teams of 10 or more indirect resources (clinical, technical, administrative), including directing the work of user and business representatives within workgroups
Experience with successful implementation of enterprise applications
2+ years demonstrated project management experience
Proficient in complete MS Office suite, including Outlook, Word, Excel, and PowerPoint.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently.
Ability to be flexible, versatile and adaptable in activities conducted in a multi-site environment
Must be willing to contribute to and foster a team culture where all are encouraged and willing to share information accurately
Ability to work and maintain focus within a complex, fast-paced work environment with multiple concurrent, inter-related subprojects, as well as shifting and competing priorities.
Self-starter, able to work independently and within a team with limited to no supervision, while aligned with the goals and vision of the organization and the immediate requirements of the current project.
Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff.
Ability to learn new tools and utilities rapidly
Excellent communication skills – both oral and written. Must be able to negotiate and communicate with all levels of staff.
Excellent organizational and analytic skills, with the proven ability to multi-task, troubleshoot, and prioritize work.
Ability to create and deliver effective presentations to all levels of organization
Must be able to supervise the development and presentation of complex business issues analysis and resolution
Possess ability to mentor others and should enjoy such responsibility
Familiarity with using large, complex software management systems (e.g. PeopleSoft, Epic)
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
by twochickswithasidehustle | Feb 23, 2024 | Uncategorized
Overview
Category:Administration Support/Customer Service
Employment Type:Part time
Work Location:Remote: 100% off site
This position works within the Bona Lab in the Pediatric Outcomes research program. The Bona Lab’s research portfolio focuses on improving childhood cancer outcomes by systematically considering social determinants of health as risk factors in the clinical trial setting and identifying potential targets for intervention. The Benefits Counselor will lead the benefits-related aspects of multiple research studies, including the Pediatric RISE guaranteed income intervention for families of children with cancer which includes the provision of individualized benefits counseling.
Working under the supervision of the Pediatric Outcomes Research Manager and the Principal Investigator the Benefits Counselor will also support the development, implementation, and maintenance of new research protocols which will include benefits counseling and support for medically underserved patient populations to improve their cancer care outcomes.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow’s physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
This position’s work location is fully remote, never on campus. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI).
Responsibilities
- Provides individualized benefits counseling in protocolized research context to study participants to facilitate participant understanding of research participation impact on individual family benefits
- Creates and provides research-quality resources to study participants, including but not limited to individualized benefits guides, documentation outlining guaranteed income (GI) payment exclusions, etc.
- Assists participants with communicating GI payment exclusions to their benefit caseworkers as needed
- Manages claims from study participants who experience adverse events regarding their benefits due to study participation and collaborates with partner organization responsible for distribution of hold harmless funds
- Conducts research & outreach to identify benefit programs and protections that exist throughout the United States to inform the development of new research protocols and interventions
- Works with benefit administrators nationally to request and negotiate application of existing and new benefit protections
- Creates individualized benefit guides/toolkits for collaborating sites on multi-center trials, outlining which benefits will be impacted, action steps for reporting, and possible consequences if participants do not report income accurately
- Tracks and follows patient interactions via appropriate documentation policies and procedures
- Works with clinical and research staff to track study metrics
- Identifies system and/or organizational barriers to implementing study intervention and recommends strategies for improvement
- Works closely with appropriate staff throughout the healthcare system to successfully conduct research study procedures
Qualifications
- Bachelor’s degree required. Graduate degree in related field preferred (Social Work, Public Policy, etc.)
- A minimum of 5-years of experience required
- Experience working with patients and clinicians required
- Certification in benefits counseling and/or background as a benefits counselor required
- Oncology experience a plus
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Knowledge of the communities served, the local health system and community resources a plus
- Excellent communication and organization skills
- Ability to maintain patient confidentiality at all times
- Ability to follow documented policies and protocols for all patient interactions/contacts
- Strong attention to detail
- Ability to work independently, as well as in groups
- Experience working with diverse populations
- Technical skills/computer savvy
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.
by twochickswithasidehustle | Feb 23, 2024 | Uncategorized
Overview
The Benefits Analyst provides oversight of benefits programs, projects and vendor relations. Oversees implementation of program changes and ensures high levels of transactional accuracy, data integrity and issue resolution.
This position’s work location is fully remote with occasional time on-campus in Boston, MA. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI).
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow’s physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities
Evaluates and manages benefit programs, creates action plans and processes to ensure programs are administered fairly, consistently and accurately.
Monitors and evaluates third-party vendors and service providers, manages data issues, vendor projects, customer service, compliance and overall service level reporting.
Provides subject-matter expertise to junior staff on complex plan questions and issue resolutions.
Develops and maintains data integrity procedures; identifies and escalates potential critical errors.
Leads new benefit plans implementations; identifies teams and tasks; develops timelines and communications.
Establishes and monitors effective and relevant metrics; develops and produces reports.
Ensures compliance with Institute policies and procedures, and applicable legal regulations.
Qualifications
BA/BS
7 years of benefits experience
KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
Advanced knowledge of applicable federal and state laws, regulations and guidelines including the Employee Retirement Income Security Act (ERISA)
Comprehensive knowledge of benefits administration, including the ability to provide guidance and mentorship to junior staff
Excellent customer service skills; strong oral and written communication skills
Advanced knowledge of applicable federal and state laws, regulations and guidelines, including the Employee Retirement Income Security Act (ERISA)
Knowledge of benefits contract language
Proficient with Microsoft Office (Outlook, Excel, Word), PeopleSoft, and ability to assimilate vendor and other systems
Attention to detail and a thoroughness in completing the work
Ability to juggle multiple tasks and priorities within tight timelines, and have follow through skills
Strong team player and ability to build working relationships within and across teams
Ability to build working relationships within and across teams
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.
by twochickswithasidehustle | Feb 23, 2024 | Uncategorized
RemoteMarketing – Marketing /Full-Time /Remote
As the Partner Marketing Manager at FloQast, you will be primarily responsible for developing and implementing partner marketing programs with FloQast’s consulting partners, including implementation partners. This strategic and tactical role will focus on building and nurturing relationships with key strategic partners, driving joint marketing initiatives and ensuring the success of our consulting partnerships. Your expertise in partner marketing, collaboration, and communication will be essential in shaping the success of our alliance efforts and expanding FloQast’s reach in the market.
*Visa sponsorship is NOT available at this time
What You’ll Do
Campaign Development & Execution: Develop and execute joint marketing campaigns and co-marketing initiatives with partners to generate leads, increase brand awareness, and drive revenue growth. This includes planning, budgeting, creative development, lead delivery and campaign measurement. Additionally this may include the coordination of “to partner” communications by developing messaging and vehicles that drive greater engagement and enablement and support the creation and launch of key partner program initiatives, including a new partner portal, go to market motions, etc.
Consulting Partner Strategy Development: Collaborate with the Business Development team to develop a comprehensive consulting alliances marketing strategy aligned with FloQast’s business goals and growth objectives. Identify and prioritize potential partners based on strategic fit, market opportunities, and customer needs.
Partner Relationship Management: Serve as the main point of contact for marketing programs with our consulting partners, fostering open communication, mutual trust, and collaboration. You will also conduct regular check-ins and marketing strategy meetings with partners, where you will be the lead during these meetings. This includes working closely with cross-functional teams, including Sales, Product, and Customer Success, to ensure alignment and successful execution of joint initiatives.
Marketing Collateral and Content: Collaborate with a cross-functional team (business development, partner and field marketing, demand generation, product, product marketing, PR, web, community, creative, etc.) to create compelling marketing collateral to support joint marketing initiatives, content, and assets to support joint marketing initiatives. This includes case studies, whitepapers, blog posts, videos, and other materials.
Performance Tracking and Reporting: Define key performance indicators (KPIs) and track the success of consulting partner programs and joint marketing campaigns. Regularly analyze and report on program performance, providing insights and recommendations for continuous optimization and improvement.
Webinar & Event Development, Execution & Participation: Represent FloQast at webinars, industry events, field events, partner conferences, and other networking opportunities to expand partner relationships and promote FloQast’s brand and solutions.
PE/VC Marketing Support: In addition to your primary focus of supporting our consulting partnerships, you will be asked to support our PE/VC partner team as well, aligning with the PE/VC partner team to support their strategic goals. With this team, you will lend support primarily through content development and event planning, as needed.
Any other tasks that may be assigned to help the company achieve it’s identified goals.
What You’ll Bring
5+ years of partner marketing experience highly desired, ideally experience supporting consulting partnerships
Minimum of 5 years of B2B marketing experience, prior SaaS experience desired
BA/BS degree; prior accounting or fintech experience or former CPA a big plus
A “builder” mentality with strong collaboration skills
A track record of driving B2B sales results through partner marketing programs and initiatives
Demonstrated cross-functional marketing expertise and co-marketing experience
Solid understanding of the finance and accounting or the fintech ecosystem a plus
Exceptional written and verbal communication skills
Strong analytical skills matched with brand and relationship-building experience
Successful project management skills and a proven ability to work across functional areas to implement strategies
Familiarity with Hubspot, Salesforce, Asana is preferred
Ability to drive strategic initiatives, gather the pertinent information, work with critical stakeholders and drive successful outcomes autonomously
Energetic, positive and enthusiastic team player with strong interpersonal skills and collaborative orientation
Excellent organizational and leadership skills with the ability to work independently and effectively with minimal supervision
Ability to work well under tight deadlines and respond to rapidly changing demands and fulfill efficient follow ups
Ability to take vague concepts and create actionable plans and projects
Impeccable work ethic and integrity with high ethical standards
Sense of ownership and pride in your performance and its impact on company’s success
Nice To Haves/Other
Prior SaaS industry experienced desired
LI-Remote
LI-SB1
BI-Remote
The base pay range for this position is $90,000- $120,000. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program. FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company’s discretion to determine what pay is provided to a candidate within the range associated with the role.
by twochickswithasidehustle | Feb 23, 2024 | Uncategorized
FloQast is passionate about delivering value to customers through our product and our services. As a member of the Support team, you will be at the forefront of this mission as you interact with clients to resolve technical issues, assist with in-app tasks, and provide guidance based on your deep product expertise. You will also collaborate with other FloQast departments to execute client projects and drive continuous improvement of our product, training strategies, documentation, and overall culture. Join our award-winning team to see how FloQast turns Support into a strategic and fun initiative that delights our valued clients.
*Visa sponsorship is NOT available at this time
What You’ll Do:
Take ownership of reported customer issues, utilizing Zendesk ticketing system and internal tools to triage, troubleshoot, resolve, and effectively communicate solutions to clients via email, screenshot, screen share, etc.;
Collaborate internally with Product Support and Customer Success peers, utilizing dedicated Slack channels and internal tools to collectively resolve technical inquiries;
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams (R&D, Product Support Management, Accounting Success Management, Professional Services, Expert Services, Account Management, etc.);
Lead or assist with special client projects alongside Customer Success peers like Accounting Success Management, Expert Services, Integration Support, etc.;
Serve as dedicated Subject Matter Expert (SME) on assigned product(s) and feature(s);
Any other duties or tasks that may be assigned to help the Support department, the Company, and/or our clients meet their goals..
What You’ll Bring:
Prior experience in customer-facing role;
Highly motivated and results-driven with the desire and technical aptitude to master our product and learn SaaS methodologies;
Logical thinker & strong problem solving/troubleshooting skills;
Strong emotional intelligence skills with an ability to relate to customers, gauge urgency, and display empathy;
Excellent verbal and written skills to be able to assist customers over email and/or screenshare, including the ability to communicate technical issues to a technical and non-technical audience;
Excellent time management skills– ability to organize and manage multiple priorities and meet deadlines.
LI-Remote
LI-SB1
BI-Remote
The base pay range for this position is $50,000 – $70,000. This position may be eligible for a bonus plan in addition to base pay. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program. FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company’s discretion to determine what pay is provided to a candidate within the range associated with the role.
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