by twochickswithasidehustle | Jun 12, 2021 | Uncategorized
Overview
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.
Khoros is seeking a Part Time Social Media Coordinator who specializes in Facebook Groups to add to our growing professional services team. Ideal candidates embrace a fast-paced work environment and are interested in supporting customers from a wide range of industries. A deep understanding of Facebook Groups, social media, and major networks is key, as is a sense of curiosity and a “can-do” attitude.
The social media coordinator will manage Facebook Group-based social communities. They’ll create and publish organic content, export and manipulate social data, as well as support strategic deliverables and plans to help Khoros customers unlock the most value possible from their social programs and the Khoros platform.
The Part Time Social Media Coordinator will work collaboratively with strategists, analysts, and social media managers to support group-based social programs that meet and exceed our customers’ business objectives. This role will report to a Senior Strategist and work closely with the sales and professional services teams to enable world-class social strategy and execution for Khoros customers.
Responsibilities
- Monitor and manage customers’ brand activity within Facebook Groups and actively mine social conversations for relevant insights and opportunities to engage.
- Answer customer inquiries competently and efficiently, coordinating with internal teams when necessary.
- Work with strategists and analysts to plan, forecast, and report on social media marketing and care programs. Manage outcomes against a set of defined business goals and KPIs.
- Assist on social media strategies for Khoros customers.
- Working with key social platforms including Facebook, Instagram, Twitter, Pinterest, YouTube, LinkedIn, Snapchat and TikTok with strong familiarity.
- Ability to rapidly assess, analyze, and resolve complicated issues independently, even with little initial information.
- Excellent ability to edit and proofread; ability to think critically about content in context of brand messaging, goals, and voice.
Qualifications
- Bachelor’s degree (or equivalent)
- 1-3 years in the social media space or equivalent combination of experience, education, and training.
- Candidates ideally have former community management, content creation or reporting experience.
- Minimal travel may be required.
- Some evening/weekend coverage will be required.
Apply for this job online
by twochickswithasidehustle | Jun 12, 2021 | Uncategorized
WHO WE ARE
Golden Customer Care’s mission is to deliver a world-class experience to every single customer with whom we interact. We are the human touchpoint for some of the largest health, wellness and beauty brands online, and we take that responsibility seriously. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain high levels of customer satisfaction. We’re growing fast, but our core values remain the same as when we were founded in 2010. If you are results driven, ambitious, a creative problem-solver, have a positive energy, collaborative and team oriented, and a continuous learner we might just be the perfect place for you!
THE ROLE
The Web Support Team is responsible for the support of all GCC Customer Service locations. As a member of the Web Support Team, it is necessary to have fluid communication of any ongoing problems. They are responsible for responding to emails and chats in a timely manner. They will be responsible for delegating tasks to appropriate supervisors and their teams, overseeing all inbound call projects, and maintaining the productivity and quality of the Web Support Team.
WHY YOU SHOULD WORK WITH US
Here at Golden Customer Care, we work in a lively, laid back work environment with a fully stocked break room for our employees to use. We pride ourselves in our incredibly diverse workforce. We intentionally strive to cultivate, create, and celebrate a rich, vibrant, and inclusive culture of belonging where our employees feel respected and empowered. We also offer:
- Competitive Hourly Rate.
- Employer-paid benefits (medical, dental, vision, life…)
- Matching 401K plan
- Virtual Yoga
- Casual, “no dress code” atmosphere and an open, inspiring office space
- Ongoing learning and development opportunities such as manager and employee development classes, mentorship program, and much more.
- Regular celebrations and employee events
- Highly interactive work with a talented, diverse, passionate team
- UNLIMITED room for growth and results-based pay increases
- Remote, work from home (must live in AZ, CA or UT)
WHAT YOUR DAY WILL LOOK LIKE
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and productivity quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Resolve customer complaints via phone, email, or chat Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Attempt to persuade customers to reconsider cancellation Inform customers of deals and promotions.
IDEAL CANDIDATES WILL HAVE
- High School Diploma or GED
- Thorough knowledge of windows-based applications and software programs.
- 2 years’ experience in Customer Service preferred
- Working knowledge of call center systems and/or workflows
- Strong oral communication skills.
- Takes initiative in problem solving.
- Organizes and prioritizes effectively.
- Detail oriented
- Exceptional customer service skills.
APPLY HERE
by twochickswithasidehustle | Jun 12, 2021 | Uncategorized
Lionbridge is currently looking for Social Media Assessors who will rate the relevancy and accuracy of ads and other content on their personal social media accounts. These ads are specifically targeted to various combinations of market demographics based on gender identity, age range and social media activity. Accordingly, assigning Social Media Assessors to projects within the target marketing demographics is critical to the work to be performed.
We offer exciting tasks, competitive rates, flexible hours and the ability to work from home. This is a temporary position, up to 12 months.
WORK SCHEDULE
- Work from home
- Part-time, self-directed schedule (day/night)
- Up to 1 hour per day, 5 days per week (preferably Monday to Friday)
REQUIREMENTS
- Computer with a secured high-speed Internet connection
- iPhone or Android smartphone that is less than 3 years old
- Active daily user of social media
- Fluency in written and spoken English
- High level of cultural awareness and familiarity with current events including entertainment, shopping, business, media and sport
- Must be able to complete all assigned tasks accurately and efficiently within timing and/or production standards or requirements
- 18 years of age or older
- Must be living in the United States for the past 3 years
- All work must be done within the United States
by twochickswithasidehustle | Jun 12, 2021 | Uncategorized
What does the job involve?
As an Online Task Contributor your ultimate goal will be to contribute towards evaluating websites and products over time and making internet search more exciting, relevant and interesting for all end users in the United States. In this job you will be accessing tasks from your laptop or desktop PC at home, you will be evaluating online search results in order to improve their content and quality. You will be required to provide feedback on content found in new products and search engine results. You will play a part in improving the quality of one of the largest search engines in the world using both your laptop/desktop PC and Android or iPhone mobile device.
Who is suitable for this job?
We are currently seeking highly tech savvy, dynamic and creative Internet users who have a familiarity with a wide variety of Apps and have a strong interest in all forms of social media, specifically those who are an active daily user of their Gmail account. We require suitable candidates to own & use a desktop/laptop as well as an Android or iPhone mobile phone preferably running the latest OS version, you must be familiar with downloading Apps on your phone and you should also be willing to download certain required Apps. Hours for this role are up to 10 hours per week depending on task availability but will not be more than 10 hours per week.
You should be a flexible, reliable avid internet user. In this role you will have the freedom to complete tasks from your own home, scheduling your own hours, this opportunity should not be considered as a primary or guaranteed source of income but is designed to supplement your own income. The volume of available tasks can vary on a weekly basis. You will receive push notifications when tasks are available through the custom App that you will be required to download. We are seeking people who specifically have a desktop PC and an Android or iPhone mobile phone running the latest OS version and the Google Search App installed to complete tasks.
What are the main requirements for the job?
- You must be fluent in written and verbal English
- You must be living in the United States for the last 3 consecutive years
- You must own a Desktop/Laptop PC
- You must own an Android or iPhone smartphone running the latest OS version
- Gmail must be your primary Email account and used frequently
- Active daily user of Gmail and all forms of social media, some tasks may be social media based.
- Latest version of the Google Search App installed on your mobile device
- You must be highly Tech-Savvy and familiar with a variety of Apps
- Willingness to download Apps
- You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in the United States
by twochickswithasidehustle | Jun 12, 2021 | Uncategorized
The Position
We are looking for dynamic and creative people who have strong communication skills and use the Internet daily. The job involves analyzing and providing feedback on text, web pages, images and other types of information for leading search engines, using an online tool. Raters log on to the online tool to select tasks to do on a self-directed schedule. A Rater reviews the results returned in a specific search query and rates them in terms of relevance. The majority of the task types will require both a desktop/laptop and a smartphone. You should have a minimum 12 months experience using Gmail as primary email, daily access to and use of a broadband internet connection to perform the work and an Android smartphone 4.2 or higher or iPhone iOS version 10.0 or higher to perform the work on.
Basic Requirements
- High School Diploma or GED Qualification
- For cultural awareness purposes you should be living in the United States for the last 5 consecutive years.
Preferred Skills
- Active daily user of Gmail, Google+ and other forms of social media including Twitter & Facebook
- Familiarity with current and historical business, media, sport, news, social media and cultural affairs in the United States
- Experience in use of web browsers to navigate and interact with a variety of content
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