Lyrics Associate

Genius is searching for enthusiastic and attentive music fans to join our lyrics team as Lyrics Associates. The right candidates are skilled transcribers in their own right and equally skilled at carefully checking the work of others. They’re attentive to detail and process, and never miss a step. This team will play a key role in making Genius’ lyric library the very best, within hours and even minutes of release, reviewing our library of lyrics and helping us build new lyric products. 

*Note: This is a part-time, US-based remote role, primarily Thursdays through Sundays.

As the premier global database of lyrics and artist-focused content, Genius’s mission is to celebrate More Than The Music—the lyrics, the stories behind the songs, and the creative connections that meaningfully drive culture.

Through our original content, technology, and live & virtual experiences, Genius spotlights the artists who are shaping music culture across every genre and musical discipline, sharing the stories behind their creativity and craft in their own words with over 105M+ people each month on Genius.com and everywhere music fans connect across the internet.

To learn more, check out our sizzle and follow us on TikTokTwitterInstagramFacebookSnapchat and YouTube

Responsibilities:

  • Provide complete and accurate transcription and sync of new releases
  • Review and edit community transcriptions for accuracy and completeness
  • Match new release transcriptions to Apple Music database
  • Collaborate with Community and Tech teams to improve overall transcription processes and capabilities, including sync  

Requirements:

  • Ability to work under pressure with tight deadlines
  • Comfort with spreadsheets
  • Active participation in the Genius Knowledge Project and Transcriber community strongly preferred but not required
  • Fluency in a foreign language or regional languages, especially Jamaican patois, is a plus
  • Professional transcription experience highly regarded
  • Age 18+

Genius is committed to diversity, equity, and inclusion. We are building an inclusive and multicultural environment, so we encourage people of all backgrounds to apply. We’re an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

APPLY HERE

INSURANCE SPECIALIST III – REMOTE (WORK FROM HOME)

***Xtend offers competitive benefits including Medical/Dental/Vision, Generous Paid Time Off/Paid Holidays/Monthly Bonus Eligibility/Tuition Reimbursement/401k plan plus Employer Match/Professional Development***

Xtend Healthcare, a Navient company, is nationally recognized as the industry-leading provider of comprehensive revenue cycle solutions to hospitals and health systems. Sustaining healthcare revenue cycle improvement is our exclusive focus with experience in all 50 states and more than 30 years of dedicated health revenue cycle experience. We are committed to delivering solutions built around the broad revenue cycle needs of our clients.

Xtend Healthcare focuses on both clinical and financial interoperability to maximize collection of net revenue. Xtend Healthcare provides an array of solutions for our customers including full and partial revenue cycle outsourcing, third-party insurance follow-up, self-pay, coding, CDI, and consulting services.

THIS POSITION IS REMOTE – WORK FROM HOME.

Xtend Healthcare is looking for Insurance Specialist III is responsible for review and resolution of outstanding insurance balances on hospital or physician patient accounts. The Insurance Specialist will be required to have flexibility to learning and comprehending complex hospital systems and keen analytical skills to evaluate appropriate next steps to bring aged account receivables to resolution. The Insurance Specialist will be responsible to ensure cash recovery goals are met and assigned hospital receivables are appropriately addressed according to company, client and federal guidelines.

JOB SUMMARY:

1.  Effectively manages assigned insurance receivables to achieve business line expectations.                                                 

  • Exceed productivity standards as outlined by business line Exceeds a minimum of 85% work quality scoring and accuracy on all accounts worked.
  • Completes timely follow-up on assigned accounts to ensure no cash loss.
  • Exceeds monthly cash expectations as set out for assigned client receivables Ensures insurance accounts are resolved within 90 days of placement.   
  • Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals.
  • Acts as a knowledge resource for team members.

2.  Perform account research and route accounts through appropriate client workflows.   

  • High level understanding of client host system functions Clearly documents actions taken and next steps for account resolution in patient accounting system.
  • Excellent working knowledge of Prism system and displays clear understanding of claim updates, request workflow, and action step entry into the system.
  • Demonstrates advanced understanding of commercial and Medicaid payers.
  • Has knowledge of Medicare guidelines and is able to accurately perform corrections according to CMS guidelines.
  • Demonstrates advanced understanding of claim needs and ability to accurately perform needed billing activities (Evaluation/Correction of billing edits, claim transmission, rejections, and other claim functions)
  • Compiles appeals and approves appeal requests for team related to technical payment denials Demonstrates the ability to act as request approver for team members to ensure accurate actions are taken for account resolution.
  • Reflects understanding of payer contract verbiage and the ability to negotiate payment utilizing contract terms Ensure strong communication skills to convey intricate account information.

3.  Ensure all accounts are worked within client standards and Federal Regulations.  

  • Maintain high quality account handling per client standards.
  • Work within federal, state regulations, department/division & all Compliance Policies.
  • Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.   

4.  Maintain continuing education, training in industry career development.  

  • Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.
  • Attend training sessions as directed by management Integrate information obtained through training sessions and policy changes immediately into daily routine.

MINIMUM REQUIREMENTS:

  • High School Diploma (additional equivalent experience above the required minimum may substitute for the required level of education)
  • 3 to 5 years’ experience in a hospital healthcare receivables environment. (additional equivalent education above the required minimum may substitute for the required level of experience)
  • Medicare AR and Billing experience
  • Excellent oral and written communication skills
  • Basic computer skills
  • Familiar with widely used patient accounting software

PREFERRED QUALIFICATIONS:

  • Organization, planning and prioritizing
  • Communication skills
  • Data management
  • Attention to detail and accuracy
  • Problem-solving
  • Adaptability and flexibility
  • Possess excellent reading and writing skills
  • Strong Computer skills
  • Ability to communicate successfully with patients, hospital or Xtend Employees
  • Is able to work individually and as part of a team
  • Possess ability to concentrate for long periods of time
  • Proficient in numeracy skills
  • Pays close attention to detail
  • Must possess excellent grammar and spelling skills
  • Proficient in knowledge and use of email and internet
  • Possess above average knowledge of administrative procedures

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

Apply Now

Internet Safety Evaluator

Employee Sub-Group: Perm PT Hourly 
Work Schedule: Part Time- Regular up to 20 hours per week
Location: USA 
Position Title: Evaluator 

About Lionbridge AI, a TELUS International company  

We partner with the world’s most innovative companies to develop and improve their AI powered products. Whether it’s improving the relevance of search engines or training digital assistants to understand more languages and dialects, our teams help break machine-learning barriers and build human-learning bridges around the world — and you can be part of it.  

Lionbridge AI offers flexible opportunities with competitive rates across the globe. Learn more at Lionbridge.ai 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

The Position

We are currently seeking dynamic and creative people who have a strong interest in improving online search results and are comfortable working on sensitive and adult content.  A very important aspect of this role will involve reviewing the content of potential upsetting or offensive material to make internet browsing safer and more secure for all users. Through this work you will be making a valuable contribution by expressing your opinion on the quality and content of what is currently out there on the web and protecting users from viewing unsuitable material.  You should have a minimum 12 months experience using Gmail as primary email, daily access to and use of a broadband internet connection to perform the work and an Android V4.2 or higher or iPhone running iOS version 9.0 or higher to perform the work on.   

Basic Requirements

  • High School Diploma or GED Qualification
  • For cultural awareness purposes you should be living in the United States for the last 5 consecutive years.

Preferred Skills

  • Gmail must be your primary email account
  • Familiarity with current and historical business, media, sport, news, social media and cultural affairs in the United States
  • Experience in use of web browsers to navigate and interact with a variety of content
  • You must have an understanding of various social media environments and dynamics, including memes, virality, and other trends
  • Access to and use of a broadband internet connection and associated computer and software to perform the work, all provided at your own expense 

APPLY NOW!

Gaming-Related – Moderation (English)

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Moderation! Do you have a Moderation background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. 
Rare Opportunity to Join this Gaming-Related Moderation Team for a New Launch! Tickets Only
Project Hours:24/7Emphasis on nights and weekends
Commitment:10 hours per week90 days
EXTREMELY IMPORTANT:This project deals with potentially extreme content, with the potential for both images and text to be highly offensive. Moderators will need to be able to withstand hours of sorting through harsh language, vulgarity, hate speech, and sexual content. While we do have a program in place to minimize this impact, it is the core functionality of the project.

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate – Discussed during your first interview
  • Paid orientation

What We Are Looking For:

  • Moderation experience in both chat and forums
  • Experience with spreadsheets, such as Google Spreadsheets or Excel
  • Experience with Zendesk is a bonus
  • Experience with CleanSpeak is a bonus
  • A love for MOBAs

Workspace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset 
  • Quiet workspace to take calls 
  • Willingness to install MSQ security software and 2FA app on phone 

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process#workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport 

APPLY FOR THIS JOB

Social Media Agent

At LiveWorld, our social media agents provide social customer service, engagement for marketing purposes, adverse events management, and/or protection of brand image.  A LiveWorld agent provides a great experience for a brand’s customers in their online venues. This position is an hourly, part-time, work-at-home position.  Flexibility is needed to occasionally work evenings, nights, weekends, and/or holidays.

Primary responsibilities for the various agent positions may include, but are not limited to:

  • Review and take appropriate action on social media posts according to brand guidelines, to include rejecting or approving content, tracking, and escalating.
  • Triage and respond to customers’ questions selecting and personalizing previously prepared responses or in a social context.
  • Actively engaging with online users, stimulating, guiding, and participating in conversations.  Authoring responses on the fly.
  • Research customer service answers, in some cases client CRM systems.
  • Identify and escalate trends, topics, sentiment, and emerging issues

Required skills and traits

  • Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines
  • Ability to compose well-written messages, with use of good grammar and appropriate punctuation.
  • Strong keyboard skills
  • Ability to navigate between multiple systems or applications simultaneously
  • Demonstrated personal or professional success engaging in a social channel

Recommended education and experience

  • Minimum 18 years of age required
  • 2-3 years’ experience in online moderation and engagement and/or online customer service desirable
  • Some experience in a call center environment helpful.
  • Work-at-home experience helpful.
  • Social media moderation and engagement experience preferred but not required
  • Healthcare background desirable but not required
  • Experience with social media tools such as those from LiveWorld, Salesforce, Sprinklr, Khoros, or similar tools desirable
  • College Degree or equivalent experience preferred

Environment and Technical Requirements

  • Dependable, high-speed Internet access
  • Dependable telephone access (landline preferred for training)
  • Ability to work in a quiet and secure home office atmosphere
  • Work must be performed on a desktop or laptop computer. Use of a tablet or mobile phone is not feasible for this position.

Language Fluency Requirements

  • All applicants must be fluent in English.
  • Some positions involve fluency in reading and writing in other languages
  • Language fluency testing and writing samples are a requirement for all hourly positions. English for all positions and specific languages for some positions
  • LiveWorld defines fluency as complete competency in reading, writing, and speaking at a native or near-native level.

We are currently recruiting US Residents with fluency in the following languages:

  • English
  • Danish
  • Dutch
  • Flemish
  • French
  • German
  • Italian
  • Norwegian
  • Portuguese
  • Spanish
  • Swedish

Join our LiveWorld team and enjoy

  • Work at home
  • Flexible scheduling
  • Dynamic environment in fast paced social industry
  • Opportunity to learn new skills and further develop existing skills
  • Opportunity to learn within healthcare and non-healthcare industries

HOW TO APPLY

*LiveWorld is not currently recruiting non-US applicants.