by twochickswithasidehustle | Aug 9, 2021 | Uncategorized
Nelnet is a student loan servicer that’s grown into a fiber internet pioneer, real estate investor, and software provider. But that’s just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.Respond to customer inquiries regarding general consumer loan issues & questions. Responsible for the research and administration that relate to these activities.
– Ensure integrity of data and information.
– Respond to customer requests by accessing Loan Servicing and/or Originations systems.
– Resolve issues and complete document transactions (school enrollment updates, deferment/forbearance processing, borrower payments, monetary transactions, claims processing).
– Update information on accounts in the Loan Servicing and/or Originations systems.
– Utilize imaging systems.
– Perform other tasks related to resolving customer needs.
– Contact customers on accounts.
– Negotiate transactions in accordance with established laws, regulations, and policies.
– Prepare reports or filings.
– Monitor and maintain various documents.
– Research and correct issues in an appropriate time period as designated by department standards.
– Reconcile assigned accounts.
– Assist other departments in investigating problems as needed.
– Maintain performance data within the appropriate systems.
– Mentor/Train other associates as needed.
– .Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
– Contribute to Continuous Process Improvement.
EDUCATION:
High school degree or equivalent required.
EXPERIENCE:
1 – 2 years customer service experience and/or general work experience preferred. Knowledge of Loan Servicing and/or Originations systems preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
– Service Excellence
– Oral communications
– Written communications
– Teamwork
– Accuracy/Attention to Detail
– Working with MS Office
– Business Math
– Problem Solving
– Managing Multiple Priorities
Pay Rate of $13.53
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.
APPLY HERE
by twochickswithasidehustle | Aug 8, 2021 | Uncategorized
A medical company on Long Island is currently seeking a new HR Assistant to join their staff in a Remote capacity.
Responsibilities:The HR Assistant (Remote) will:
- Enter data into Word/Excel
- Tracking and monitoring changes regarding COVID
- Communicating changes to team and assisting with any necessary procedure implementation
- Supporting vaccine verification process
- Completing mail merges and reviewing medical documentation for verification
- Performing other duties, as needed
Qualifications:
- 1+ year of Administrative experience
- High School Diploma / GED
- Computer savvy
- Microsoft Office/Suite proficient
- Solid problem solving and time management skills
- Exceptional phone etiquette
- Great interpersonal skills
- Strong attention to detail
- Highly organized
Desired Skills:
- Experience in a Human Resources role/setting
APPLY HERE
by twochickswithasidehustle | Aug 8, 2021 | Uncategorized
Responsibilities
- Maintain all operations tracking data and process mapping, updating project logs and calendars for both teams
- Understand basic statistical analysis
- Maintain and update all Excel and Smart-Sheet data fields in real-time.
- Support best practice for the proposal and deal desk teams
- Record and maintain notes and action items in proposal team and core team meetings
- Maintain statistics on opportunities, making follow-up rounds and win/loss/decline, and cancelled percentages
- Enter new or updated information received from the proposal and deal desk teams on a timely basis
- Manage and maintain an ongoing quality assurance process
- Maintain the directory of SMEs to reflect internal transfers, promotions and other changes
- Run regular reports from Excel and Smart Sheets as directed
- Other duties as assigned
Qualifications
Education and Professional Qualifications:
- Bachelor’s degree in business, communications, English or related field; proven industry experience will be acceptable in lieu of degree
- Minimum 2 years’ relevant work experience
- Advanced proficiency with MS Office (Especially Excel) l and with Smart Sheets or Ovidian a plus
- Must be flexible and adaptable to change
- An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
- A decisive individual who possesses a detail-oriented perspective
- Demonstrated ability to manage and prioritize multiple priorities and tight deadlines
- A well-organized and self-directed individual who is able to work with minimal amount of supervision
- Capability to efficiently complete tasks in a fast-paced environment
- Ability to work extended hours, weekends, and holidays pursuant with industry demands
PREFERRED QUALIFICATIONS:
- Experience using database software
- Demonstrated enthusiasm for working in an intensive and deadline-driven role.
- Ability to identify needs and act with minimal direction when appropriate
- Being a self-starter, taking initiative and working efficiently and independently.
- Demonstrating honesty, keeping commitments and behaving in a consistent manner.
- Notices discrepancies and inconsistencies in available information.
- Demonstrates the technical aptitude required to use the tools and software to perform the job.
- Pays close attention to quality and accuracy such as: Dates, Project Notes and Updates, Links
- Sets high standards of work performance for self
- Ensures that all details of a task are accomplished
- Works collaboratively in a team environment
- Ability to quickly learn and apply new concepts, software, processes, etc.
- Seeks out opportunities to improve, streamline and re-invent work processes
- Uses resources efficiently
- Continually seeks opportunities to improve skills and expand job-related knowledge
APPLY HERE
by twochickswithasidehustle | Aug 8, 2021 | Uncategorized
Job Description
- Research Assistants are expected to collect and enter visual and qualitative data for FBX’s digital experience client end-user platform, the Digital Banking Hub (DBH), and to ensure that Analysts can provide clients with comprehensive reports & feedback.
- A critical expectation of Research Assistants is their ability to manage time effectively, uphold quality standards, and collaborating flexibly as a team to ensure all deadlines are met.
- Research Assistants must be willing to embrace new challenges & complex trackers with a positive attitude.
- All Research Assistants represent Informa’s brand which requires that each member conducts themselves in a professional manner when interacting with colleagues, mystery shopper panelists & Independent Contractors alike.
You will be:
- Scheduling Coordination: Coordination with assigned shoppers in a timely manner for account access
- Shopper Communication: Communicate with shoppers regarding account access, verification codes, meetings, and any Quality Checking follow up which involves collecting additional information
- Making Videos: Create thorough & logical videos exploring the users’ accounts to be able to answer all corresponding metrics relating to app or banking platform functionality
- Screenshots: Produce clean, accurate, & relevant screenshots for all applicable metrics that follow established protocol for formatting, journey requirements, redacting personally identifiable information (PII), and naming conventions
- DBH Report & Image Tagging: Image tagging & Report submission is expected to be timely & meet department standards
QC Revisions: QC revisions must be fully addressed & corrected in a timely manner
Qualifications
- Detail-Oriented: Ability to recognize & classify all platform changes properly in DBH auditing submissions
- Ability to Multi-Task: Able to prioritize tasks to ensure that all audits are completed in a timely manner according to established due dates
- Integrity: Ensure all outputs are robust in their findings – ensure that accuracy & quality is effectively tracked & reviewed
- Problem Solving Skills: Uses past feedback, knowledge & training resources to address minor issues that arise during the auditing process
- Technical Literacy: Ability to navigate various digital channels including mobile & internet applications
Additional Information
Why work at Informa:
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
- Learning and development plan to assist with your career development Â
- 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday! Â
- Competitive Benefits with 401k matchÂ
- Paid parental leaveÂ
- Work with a high quality of specialist products and service Â
- Bright and friendly staff who are all “expert’s experts†and additional training and development for helping you achieve your career aspiration Â
- ESPP – become a shareholder Â
APPLY HERE
by twochickswithasidehustle | Aug 8, 2021 | Uncategorized
Overview of Position:
This role provides real time enrollment support for providers. It will consist of phone and chat communications as well as date entry. The goal is for customers to enroll in real-time transactions.
What will be my duties and responsibilities in this job?
- Manage enrollments for Payor Enrollment Services
- Facilitate enrollments by providing forms, instructions, and aiding with online enrollments
- Process enrollments by data entry using various data entry tools
- Communicate with clients by phone, chat, and email
What are the requirements needed for this position?
- High School Diploma or equivalent
- 3 years of customer support experience
What other skills/experience would be helpful to have?
- Background in customer service and problem-solving
- Excellent verbal and written communication
- Detail Oriented
- Ability to keep organized while multi-tasking
- Computer proficiency
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
APPLY HERE
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