Job Description
- Research Assistants are expected to collect and enter visual and qualitative data for FBX’s digital experience client end-user platform, the Digital Banking Hub (DBH), and to ensure that Analysts can provide clients with comprehensive reports & feedback.
- A critical expectation of Research Assistants is their ability to manage time effectively, uphold quality standards, and collaborating flexibly as a team to ensure all deadlines are met.
- Research Assistants must be willing to embrace new challenges & complex trackers with a positive attitude.
- All Research Assistants represent Informa’s brand which requires that each member conducts themselves in a professional manner when interacting with colleagues, mystery shopper panelists & Independent Contractors alike.
You will be:
- Scheduling Coordination: Coordination with assigned shoppers in a timely manner for account access
- Shopper Communication: Communicate with shoppers regarding account access, verification codes, meetings, and any Quality Checking follow up which involves collecting additional information
- Making Videos: Create thorough & logical videos exploring the users’ accounts to be able to answer all corresponding metrics relating to app or banking platform functionality
- Screenshots: Produce clean, accurate, & relevant screenshots for all applicable metrics that follow established protocol for formatting, journey requirements, redacting personally identifiable information (PII), and naming conventions
- DBH Report & Image Tagging: Image tagging & Report submission is expected to be timely & meet department standards
QC Revisions: QC revisions must be fully addressed & corrected in a timely manner
Qualifications
- Detail-Oriented: Ability to recognize & classify all platform changes properly in DBH auditing submissions
- Ability to Multi-Task: Able to prioritize tasks to ensure that all audits are completed in a timely manner according to established due dates
- Integrity: Ensure all outputs are robust in their findings – ensure that accuracy & quality is effectively tracked & reviewed
- Problem Solving Skills: Uses past feedback, knowledge & training resources to address minor issues that arise during the auditing process
- Technical Literacy: Ability to navigate various digital channels including mobile & internet applications
Additional Information
Why work at Informa:
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
- Learning and development plan to assist with your career development Â
- 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday! Â
- Competitive Benefits with 401k matchÂ
- Paid parental leaveÂ
- Work with a high quality of specialist products and service Â
- Bright and friendly staff who are all “expert’s experts†and additional training and development for helping you achieve your career aspiration Â
- ESPP – become a shareholder Â