by twochickswithasidehustle | Aug 17, 2021 | Uncategorized
Job Details
Description
Driven by our Passion for People, our Customer Service Representatives are experts at engaging customers across multiple channels: phone, email, online chat and social media. Connecting with people in a way that is meaningful to them is our bread and butter—and our Representatives perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive†lightly. It embodies what we value.
Qualifications:
- Proven track record of ALL of the following STRIVE values:
- [S]ervice
- [T]enacity
- [R]esponsibility
- [I]ntegrity
- [V]ersatility
- [E]ntrepreneurship
- Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
- Strong desire to be helpful and take ownership to resolve customer situations
- Empathetic and active listening
- Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
- Positive outlook and enthusiastic attitude
- Conscientious team player
- Driven by delivering results
- Professional demeanor, put together
- Dependable and consistent, history of good attendance
- Naturally curious with an aptitude for learning and understanding quickly
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Prior customer service/troubleshooting experience preferred
Beauty Advisor provides client support via email; assisting with client inquiries, trouble shooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues.
POSITION RESPONSIBILITIES
- Respond to client requests/inquiries via emails including product purchases, service & quality inquiries, order status, product information and general client support issues.
- Demonstrate high standards for quality service
- Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication
- Work in tandem with the quality and training team to self-manage performance expectations
- Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
- Maintain business acumen, courtesy and professionalism when dealing with all client contacts
- Utilize existing email communication templates for client interactions housed in the Call Center Knowledge Base
- Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
- Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
- Strict adherence to key performance indicators (KPI) as set by management.
- Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
REQUIREMENTS- 2-3 years’ experience in a business/professional environment; preferably in the service industry
- Comparable experience in an office environment encouraged
- Self-starter and ability to manage workload efficiently
- Exceptional verbal and written communication skills
- Demonstrate ability to deliver high level of client service under high volume
- Commitment to client service and high quality standard in grammar, punctuation and written business acumen
- Professional, upbeat and engaging written communication
- Ability to develop relationships with clients, even in difficult situations
- Ability to advise and counsel client in a quick and efficient manner
- Must be computer literate and internet savvy- e-commerce and online shopping experience preferred
- Experience in windows based applications, specifically client relationship management tools preferred (ie Instant Service)
- Excellent Data Entry skills/- 45-55 wpm minimum
- Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.
- Vacation blackout period applies during the holiday season and promotional periods
- Punctuality is essential.
Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.
APPLY HERE
by twochickswithasidehustle | Aug 17, 2021 | Uncategorized
Responsibilities
Required Skills & Required Experience
- High School diploma required; Bachelor’s degree preferred from an accredited university
- Minimum (2) two years of full-time professional experience in related field
- Energetic, organized and detailed-oriented
- Experience in data entry and data management required
- Prior FEMA Public Assistance (PA) experience is highly preferred
- Experience using FEMA Grants Manager or Grants Portal
- Must be computer literate and proficient using Microsoft Office and other web-based products
- Excellent oral and written communication skills
- Able to commit to a minimum 120-day assignment; working in excess of 50 hours per week
- Candidates must be disciplined and able to work at home, if required
Additional Requirements:
- Must have a clean driving record and able to maintain a valid driver’s license in order to operate a company, personal or rental vehicle
- Applicants must be a U.S. Citizen and able to pass a Federal background investigation which includes disclosing personal information such as criminal, credit, residential, employment, social and medical history.
APPLY HERE
by twochickswithasidehustle | Aug 17, 2021 | Uncategorized
Responsibilities of the Job: The Opportunity
We are thrilled to be growing our team and are looking for a freelancer who enjoys research, data entry, has some SEO knowledge, values the importance of being detail-oriented, and wants to help us grow our company.
Here are the three most important things about this role:
- This position is heavy in data entry so that has to be something you are not only comfortable with, but enjoy doing.
- Crazy good attention to detail. Job seekers count on us to get it right.
- It can be repetitive. If you’re looking for something that is consistent and a known work flow, this is a great fit.
Experience and Skills for This Role
- 2-4 years of data entry experience and should honestly enjoy performing data entry and maintaining a high level of data integrity
- Proven track record of being a top-notch researcher and problem-solver
- An understanding of the importance of clean data
- A genuine belief that details matter…a lot
- Excellent English grammar, spelling, and punctuation skills
- Some SEO knowledge
- A passion for helping people find jobs
- Bonus points for WordPress experience
Traits Required of All Team Members at FlexJobs
- A sense of pride in your work
- Being highly organized, responsible, and ethical
- Being proactive when it comes to asking questions, brainstorming, and working with colleagues
- Excellent time management and organizational skills
- An appreciation and enthusiasm for the ability to work remotely
Other Requirements
- Interest in a long-term contract with a company that you’re proud to be a part of
- A fully functioning home office, including high-speed internet access, a fast computer, and phone access
- A work environment that is quiet and one in which you can really focus without distractions
Benefits and Perks
- Flexible schedules
- Ability to work remotely
- Pay It Forward initiative (get paid to volunteer!)
- Contract rate is $15/hour
APPLY HERE
by twochickswithasidehustle | Aug 17, 2021 | Uncategorized
Job Description:The Client Support Intake Specialist will support Lyra clients by conducting needs assessments, answering benefit and technical questions, scheduling with providers, and proactively following Âup with clients who are in care. This specialist will collaborate and escalate clients with complex needs to our clinicians. This role will work primarily with clients and will be the first point of contact for high risk cases and individuals in distress. Lyra will provide training on how to handle these cases in a supportive environment. The specialist will need to be comfortable discussing sensitive topics. Above all, this specialist is committed to supporting each and every client that reaches out with competency and compassion.
Full-time Remote – open to all US locations.
Role and Requirements:
- Effectively and professionally communicate with clients via email, phone, and chat
- Conduct needs assessment and educate clients about Lyra’s services
- Answer benefit questions and help navigate to other benefits
- Coordinate with providers around scheduling needs via email and phone
- Proactively check in with clients using email
- Adhere to standards of service operations, documentation and privacy at all times
- Collaborate proactively and effectively across the care team
- Commit to Lyra’s process of continuous self-improvement, Lyra’s product and service offering, and to your fellow team members
- Assist with other projects
- Fast-paced environment – We move quickly to evolve tools and protocols based on data so we need people who are comfortable with constant change, feedback, and improvement.
- Dynamic roles – You’ll be expected to support clients and go beyond by contributing to protocols, providing product feedback, and thinking critically about our care model. Unlike larger companies, we are building the company from the ground up and many of our processes will continue to evolve to help better service our clients.
- High expectations – We are a small team looking to make a huge impact so we expect dedication and positive collaboration from every team member.
- Past experience working with patients or clients over the phone – Reimbursement specialist, patient advocacy, or intake.
- Demonstrate flexibility with shift changes.
- Agility – You flourish in a fast-paced, rapidly changing environment
- Proven performance – You’ve excelled in roles with constant evolving responsibilities
- Excellent communication skills – Written and verbal
- Thoroughness – You are detail-oriented
- Time management – You efficiently move through a to-do list
- Tech Savvy – You easily navigate new systems
- Research – You quickly navigate the internet to gather information
- Eagerness to learn – You’re excited to work in digital health within a start-up
APPLY HERE
by twochickswithasidehustle | Aug 16, 2021 | Uncategorized
Job Description:
Enjoy working from home or working from our downtown San Diego office, while making an impact with a growing new company! (Currently, all team members are remote because of the pandemic.)
We are hiring a driver support specialist to communicate with our delivery professionals and help them get from sign up to activation as quickly as possible. The ideal candidate will have 2+ years of experience in a business environment. Related experience includes data entry, human resource (HR), receptionist, administrative assistant, or customer service.
Looking for candidates that are tech-savvy and detail-oriented. Should have a strong desire to help people. You will need access to a quiet work environment, a smartphone, and a computer with reliable internet access. We are looking for someone who can work full-time. Shifts may include nights and weekends.
Responsibilities:
- Review applications as well as insurance and vehicle registration documents for accuracy and eligibility
- Conduct virtual vehicle safety inspections with qualified driver-applicants (training provided)
- Communicate with delivery professionals via text, chat, and email about the status of their applications
- Order driver applicants’ pre-employment background checks using company software
Required Experience:
- Associate’s degree or above (preferred, not required)
- 1-2 years of experience in recruiting/onboarding gig app workers or working in data entry, HR, or customer service (preferred, not required)
Skills/Qualifications:
- Strong attention to detail
- Self-motivated, able to work independently
- Excellent communication skills
- Ability to handle and prioritize multiple tasks
- Comfortable with smartphone applications and web-based applications
APPLY HERE
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