by twochickswithasidehustle | Oct 7, 2021 | Uncategorized
About this Role:
The PT Student Engagement Coordinator will help to implement strategies to engage and enhance nontraditional students’ learning experience across our partner schools, through a variety of efforts including, but not limited to digital marketing, programming, student support, and development.
This position will report directly to the Program Manager and be expected to work an average of 20-25 hours per week. You will work closely with the marketing, product, and account management teams to contribute to the company narrative of improving student success and retention in higher education.
Content Creation
- Work with both engagement and marketing to create student-centric collateral, social templates, and videos to promote Upswing services.
- Develop, write content, and track metrics for branded student emails to measure success.
- Collaborate with the social media team to provide engaging student focused content.
- Develop content and manage Ana school message plans
- Use data to inform and drive decision making with digital marketing efforts.
Program Development
- Work closely with the Program Manager to implement a variety of student engagement strategies to increase student usage across Upswing solutions.
- Collaborate across teams to identify engagement opportunities.
- Work with admins to implement engagement strategies.
- Work closely with the Program Manager and Data lead to identify opportunities with engagement metrics
Product Development
- Collaborate with product/design teams to provide guidance on new student related feature developments focused around the engagement funnel
- Collaborate with the Ana Taskforce Team to facilitate ongoing process and user development.
Student Support
- Outreach and troubleshoot situations with current students based on student feedback to address any questions or concerns they might have.
- Identify and create student resources that will educate and support students’ usage of the product suite.
- Assist the support team, especially as an Ana processor to communicate with students through our text messaging service
Who you are:
- Student-focused. You are tirelessly thinking of better ways to engage and support the student community in order to improve their learning outcomes.
- Storyteller. You use visuals and words to connect and relate to others around you.
- Strategic. Your mind identifies ways to not only make improvements, but also ways to implement them.
- Passionate. You want to be a part of a mission focused on education to help improve the outcomes for nontraditional students.
- Relator. You are able to connect with under-represented backgrounds and identity groups, and recognize multicultural values that you can translate in your communications.
- Data Driven. You use numbers to tell a story and make informed decisions.
- Agile. You enjoy working in a fast-paced environment, with (at times) vague directives to reach success.
- Creative. Thinking outside of the box is your jam and you are always finding new and creative ways to tackle problems to find solutions.
- Tech savvy. You do not shy away from leaning on technology to amplify your work.
- Lifelong learner. You have a desire to continuously learn and bring this new knowledge to your current work.
Company Benefits Include:
- $15-20 hourly rate dependent on experience
- 401k program with matching
- WFH, Professional Development, and wellness Stipends
- Virtual company events and happy hours
- Mission-driven, passionate coworkers and culture
APPLY HERE
by twochickswithasidehustle | Oct 7, 2021 | Uncategorized
PART-TIME REMOTEAPPLY FOR THIS JOBBoomTown is looking for a remote, part-time client care coordinator – we call them SMS Client Concierges! Our Concierge team acts as a liaison between our clients and potential home buyers or sellers.
In this role, you’ll contact real estate internet leads on behalf of our clients, real estate professionals, by providing text coverage seven days per week. If you are customer focused and interested in technology and the real estate industry, this is the job for you!
You’ll learn what it takes to convert online leads into business opportunities for our clients through “speed to lead” and continued follow up. You’ll enjoy this innovative position if you thrive in a goal-oriented, fast paced environment and enjoy following processes in your work.
One of BoomTown’s core values is to “Create Amazing Experiences,” so most importantly you should enjoy communicating with people and creating lasting relationships for our clients through personalized and quality conversations.
As an SMS Client Concierge you will:
- Act as the first point of contact for all internet leads through texting according to predefined processes.
- Learn and utilize scripts that help determine key information like the lead’s home buying time frame, desired location, price point, interest in real estate etc.
- Identify and take appropriate action based on if the lead is ready (or not) to speak with our client.
- Utilize our CRM (Customer Relationship Management software) for documenting and logging interactions with potential home buyers/sellers.
- Consistently follow up on all viable leads that are unresponsive, following predefined texting plans.
- Strive to achieve all measured goals which are focused on conversation quality, quantity, and conversion.
- Collaborate with other Concierge team members to achieve overall team goals.
You’ll be a fit for this role if you have:
- Exceptional written communication skills.
- Experience in a customer facing role.
- Experience in a collaborative environment.
- The ability to form client relationships quickly.
- Excellent time management skills and the ability to multitask effectively.
- Strong attention to detail and the ability to follow processes 100% of the time.
- Experience in a remote, self-directed environment.
- An understanding of or interest in the real estate industry is not required but is highly encouraged!
- All backgrounds encouraged to apply! (Sales, client management, hospitality, marketing, tech, etc.)
- Fluency in Spanish a plus
Schedule details:
- Shifts available 24/7
- Shifts are generally 4-6 hours at a time
- At least one 4-6 hour weekend shift per week is required
- Must have capacity to work between 18-25 hours per week with the possibility to flex up or down hours depending upon business needs
- Two week schedule is published at least 2 weeks in advance and employees must adhere to the published schedule
- Regular, consistent, and punctual attendance is required
Job requirements:
- High school diploma or GED equivalent
- Be at least 18 years of age
- Pass a post offer pre-employment background check
- Be authorized to work in the US
- Must be able to be stationary while sitting at a computer for longer periods of time
- Quiet workspace that is conducive to successfully performing in the role in a remote capacity
- Typing speed of at least 50 WPM with 100% accuracy
- Tech savvy
- Personal computer (with webcam) with Google Chrome browser
- Secure internet connection (minimum of 40 mbps download, 10 mbps upload)
- This is a 100% remote role, but you must live in one of the following states to be considered: AL, FL, GA, KY, NV, NC, SC, TX, VA, WI
Preferred Technology Requirements:
- 8 GB of RAM
- Intel i5/AMD Ryzen 5 processor
- Wired internet connection
- Experience with Google tools
- Experience with database management software or systems
Application Process:
- Start by applying today and uploading your resume.
- Remember to answer the application questions as thoroughly as possible.
- Qualified candidates will be invited to complete our approximately 15 minute online assessment so we can get to know you better. This includes a one-way video interview.
- The final step will be a short phone call with our Recruiting Manager.
- If you’re a great fit, we’ll make you an offer and have you join our next paid training opportunity!
BoomTown Offers You:
- $11/hour; paid weekly
- Work from the comfort of your home
- 401(k) plan – eligible to enroll on day one, with employer matching
- Wellness incentives and gym discounts **
- Paid trainingÂ
- Growth opportunities
- Company culture that is guided by our core values that thrives on passion and innovation
APPLY HERE
by twochickswithasidehustle | Oct 6, 2021 | Uncategorized
he Chat Shop – Taking conversation up a level.
Our expertise is built on years of experience. We’ve been at the forefront of the chat industry since 2012, during this time we’ve completed over 3 million chats across 20+ industries, including major global firms.
What sets us apart? Over the years we’ve constantly evolved our offering, helping our clients to drive ROI by developing innovative new solutions. From billion-dollar PLCs to fast growth start-ups, we’ve supported the rapid growth of some of the biggest and best brands worldwide.
Are you ready to take it to the next level?
If you have a passion for sales and lead generation, customer service is your calling, and you have a team-oriented mindset, this may be the position for you!
As a Customer Service Agent, you’ll be responsible for delivering next-level phone-based service along with engaging with customers through various online channels–all while working toward various goals. If you have phone experience, you’re motivated to offer top-notch customer service and you love working towards KPIs, then we want to hear from you!
Our ideal candidate is able to stay calm and focused in high-pressure situations. You’ll be handling enquiries through various service channels to help resolve customer issues, so a confident, friendly and professional demeanor is a must.
*Please note that this role is remote, home-based – US and can only consider applications from our hireable states: Georgia, Texas, Florida or Tennessee,
About You
- You are fluent or Native English Speaking – able to speak English at an idiomatic level with outstanding sentence structure, spelling and grammar
- You can type at least 65 words per minute, with above 97% accuracy
- You have previous customer service phone experience (booking and sales are a plus!)
- You can make clear and accurate notes
- You have previous experience in working towards KPIs
- You are open to direct, constructive feedback and are able to take action. You don’t take feedback personally!
- You adopt our company values and can adapt to change easily
- You are based in the US and can demonstrate your residency in one of our hireable states: Georgia, Texas, Florida or Tennessee,
- You are a team player – flexibility, adaptability and a desire to succeed are a must!
Before submitting your application for review, please make sure you:
Please note that this is not a seasonal role – we’re specifically interested in candidates who are ready to take it to the next level and are looking for a career in an innovative and market-leading industry.
This is a super exciting time for us at The Chat Shop, and we really look forward to expanding our team with the right people to help us continue to serve our existing and potential clients with the gold star service they deserve.
If all of this sounds like you then get in touch!
Team Function: Live Chat Team
Reports to: Chat Team Manager/Operations Manager/Head of Operations
Remuneration: $11.90 per hour
Hours of Work: We are a 24/7 operation and are looking for flexible candidates across various different shift patterns. A commitment of 20 scheduled hours a week (including weekends)–with the opportunity to pick up more shifts as available.
Contract Type: Permanent
Location: Homeworking (US Based – Georgia, Texas, Florida, Tennessee)
APPLY HERE
by twochickswithasidehustle | Oct 6, 2021 | Uncategorized
Job Posting Title: Live Chat Specialist
Location: Remote (Full-Time, Work-from-home position)
POSITION SUMMARY:
One Firefly is continuing to grow and we are looking to add a Live Chat Specialist to our team! If you aren’t sure this is the right role for you… consider these questions:
- Do people tell you that you provide amazing customer service?
If you are still with us… Keep reading!
The Live Chat Specialist reports to the Client Relationship Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client’s websites (via live chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
Note: This is a remote-based (work from home) position; candidates who apply should be comfortable working from home, have access to reliable high speed internet and must be flexible. Please apply with your resume in English to be considered.
What you’ll do:
Customer Support:
- Act as a customer support agent for our clients through a ‘live chat’ feature embedded on their websites.
- Respond to requests for information in a timely, professional, and positive manner
- Interact with clients as necessary
- Suggest ways to improve process based on continued interactions with visitors
Administrative Support:
- Support our marketing production team by performing a variety of administrative tasks including posting blogs, compiling reports, social media marketing following up with clients as necessary.
What you’ll bring:
- Bachelor’s degree or pursuing bachelor’s degree in Marketing, Business Administration, Communications or similar strongly preferred, but not necessary.
- At least 2 years providing customer service and administrative related functions preferred but not required
- Ability to type 60 words per minute minimum – (we will provide a test for this)
- Superior English language abilities required- typing, writing and speaking
- Experience in technology/customer electronics/home automation industries a major plus
- Experience interacting with customers via live chat software a major plus
- Ability to multitask
- Demonstrated ability to manage multiple projects simultaneously, set priorities, utilize resources and meet deadlines
- Meticulous attention to detail
- Impeccable knowledge of grammar and punctuation
- Proven record of integrity
- Proven record of following through on commitments
- Energetic, inquisitive and collaborative with a great attitude and high aptitude.
- Strong written, oral and interpersonal communications skills.
- Proven problem solver that takes initiative
- Result oriented with a strong work ethic
- Exceptional listening skills
- Exceptional writing skills
- Delivers fanatical customer service
- Proven team player mentality
APPLY HERE
by twochickswithasidehustle | Oct 6, 2021 | Uncategorized
We are searching for top salespeople who enjoy communicating with customers via Live Chat, offering consultative technical solutions and closing business. This position is Live Chat sales. All leads are hot and come inbound with required follow up. It is typically 40 hours per week with about 20 new inbound leads and 60 outbound follow-up touch points per day. In the position, you will talk to homeowners, contractors and small business owners around the country about their HVAC needs and sell tailored solutions. HVAC training is provided in the first month with ongoing training throughout the year. Your computer equipment, dual monitors and a headset are supplied.
Requirements
A top contender for this position…
- Can help extend our brand of offering consistent, genuinely helpful service to our customers
- Enjoys helping people
- Possesses excellent written communication skills
- Types 60+ WPM
- Has a successful sales track record and is a closer
- Can easily navigate computers and CRM systems
- Is a strategic thinker
- Uses creativity and ingenuity to overcome objections
- Has initiative and resourcefulness
- Is a “people person”
- Has a competitive spirit, without compromising the team or customer experience
- Has an aptitude for grasping and retaining technical concepts and in turn, explaining them in easily digestible terms for the customer
- Is a problem solver, enthusiastically taking on the challenges of determining what customers need
- Has a can-do attitude and positive spirit
- Can manage a steady routine of sales activity
- Is organized with strong follow-through
- Is a responsible, reliable professional
- Has discipline and strong accountability to maintain high standards for metrics, call quality and structure
- Has personal integrity
- Rarely makes excuses and takes responsibility for actions
- Has mental and emotional stamina
- Has a remote backup plan for power, equipment or internet outage
Benefits
- $40K base pay plus sales commissions with 10 levels of stretch goals and increasing payouts
- Group health insurance plus health savings account, retirement savings plan, commuter benefits, paid time off
- Paid educational and professional development training
- Work-from-home (remote), even after COVID19 is resolved
- All computer equipment and training are provided
APPLY HERE
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