by twochickswithasidehustle | Oct 6, 2021 | Uncategorized
We’re looking for a Support Specialist to join the journey as we enable millions of people around the world to reach, engage, and monetize their audience! We are driven by a desire to empower content creators to reach wider audiences and allow brands to spread their message across a massive network of streamers. We are looking for curious, data-driven, results-oriented teammates who want to make a lasting impact on the live streaming ecosystem. If that’s you – check out the Notion page we’ve built for youhere.
? About You
- You are passionate about a delightful user experience
- You thrive in a fast-paced environment
- You enjoy solving problems
- You have previous customer service experience
- You are excited about working with teammates and users all around the world
- Fluency in English is required, fluency in Spanish, Russian or German is not necessary but welcomed
⭐ Bonus
- You are interested in or have experience with LIVE streaming technology
- You are looking to grow your career
? What You’ll do Here
- Interact with Restream users via chat
- Execute on projects to improve the efficiency of our day-to-day operations
- Create and run initiatives to improve customer satisfaction
- Follow up with customers to upscale our plans
- Share knowledge with customers to improve overall awareness of the Restream platform
APPLY HERE
by twochickswithasidehustle | Oct 6, 2021 | Uncategorized
Description
*Actively seeking skilled candidates who reside in GA, SD, NC, NV TX, AZ, WA, CO, OR, FL ID & MI
We are seeking a Remote Chat Consultant to work from home. Under the supervision of the Chat Manager, the Remote Customer Chat Consultant acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via email acting as a liaison to the Processing Department team. Our fully paid training program is conducted via webinar for approximately four to six weeks.
JOB DESCRIPTION
- Handles incoming Sales and Customer Service related chats ranging from potential sales opportunities to assisting customers with order changes, status updates and cancellations while focusing on solving any customer problem on the first attempt.
- Handles customer concerns with empathy and presents Lampsplus.com in a positive light at all times.
- Utilizes salesmanship to maximize sales opportunities and remains focused on meeting sales goals and expectations.
- Suggests products to the customer while probing for additional information.
- Provides lighting and home décor solutions that are beneficial to the company and attractive to the customer.
- Prevents customer returns and ensures customer retention by reasonable negotiations. Provides solutions that are beneficial to the company and attractive to the customer.
- Contacts customer via phone when possible to resolve customer inquiries and issues in a timely manner.
- Demonstrates self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time.
- Partners with Management on escalated customer and product issues. Identifying trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc.
- Provides pro-active, consistent follow-up to all customer inquiries, either via phone/email. Responds and replies to every customer email upon receipt.
- Documents a complete summary of the customers’ inquiry, actions taken, and expectations set forth on the respective order.
- Maintains standards set forth by the company QA program providing the highest quality of service while demonstrating improvements when necessary determined by QA team and management.
- Performs other duties as assigned.
JOB REQUIREMENTS
- Minimum of 1 year of customer service, administrative or retail background. Call center experience a plus.
- Excellent verbal and written communication skills in English. Must be able to articulate details to customers in a professional and calm manner.
- Computer literate. Able to navigate through programs and windows.
- Excellent typing and data entry skills.
- Able to multi-task – i.e. talk on the phone and type notes at the same time.
- Effective problem solver.
- Must be available to work Saturdays and Sundays. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
FULLTIME BENEFITS OFFERED:
- Medical, Dental, Vision
- Dependent Care Flexible Spending Account, Flexible Spending Account, Health Savings Account, Employee Assistance Program
- Paid time off, 401(k), Sponsored/Voluntary life and AD&D at $15k
- Voluntary Short-Term Disability and Voluntary Accident Insurance
- Voluntary Pet Insurance
- Employee Discounts and Recreation Discounts
- Ongoing professional development training, career advancement opportunities and more!
APPLY HERE
by twochickswithasidehustle | Oct 6, 2021 | Uncategorized
Job Title: Customer Engagement Expert (CEE)
Reports to: Director of Managed Services
FLSA Status: Non-Exempt
Department: Messaging Services
Location: Remote/WFH position
Next training classes: October 4th, 11th, 18th
Here we GROW again! We are actively seeking new CEE’s to join our Messaging team! We are excited to be growing and have the opportunity to expand our team across the U.S.!
We are transforming online shoppers’ experience. Join us!
Founded in 2007, ActivEngage is driven by the idea that conversations can change the world. Here, we combine our passion for technology with our mission to provide the most trusted live chat service to businesses across the globe. We take so much pride in developing our employees to take their experience as a Customer Engagement Expert to new levels with us by offering coaching, development, and training to further their career here. 95% of our positions are promoted from within!
What you’ll do as a Customer Engagement Expert:
As an ActivEngage CEE, you will execute our core purpose to have meaningful conversations that build trust and encourage action. Our conversations are not scripted. CEEs need to think fast to provide a personalized experience for each consumer based on their wants and needs. You will receive initial training and training throughout your tenure, so you’ll be equipped to handle customers’ wants and needs with ease.
What you’ll need to succeed:
Ability to Type 45 WPM
Proficiency with Grammar
Excellent communication and active listening skills
Self-discipline for a structured WFH home schedule and environment
Computer proficiency, including the ability to easily navigate and toggle between multiple screens, while typing at the same time
Troubleshoot basic computer issues that may arise with your own equipment
Energy, Enthusiasm, and Professionalism
Detail-Oriented, Customer-Focused, and Career-Oriented
Customer Service Experience is a Plus
Bilingual or MultiLingual is a plus
Weekend availability is required after initial training period
Technical requirements:
Computer Requirements & Peripherals
6th Generation Intel® Core™ i3 Processor or newer running at a minimum of 2.00 GHz
Windows 10 OR Mac OSX operating system with latest updates
4GB of RAM minimum. 8GB preferred
15″ monitor or larger; each with 1080p or greater resolution (a second monitor is preferred)
Webcam or integrated camera on laptop or ipad/phone. – This is used for team meetings and coaching meetings
A webcam privacy cover is highly recommended when the webcam is not in use.
Up-to-date active virus and malware protection software and a properly configured, working firewall.
Google Chrome browser with latest updates
Hard-Wired Broadband internet connection. Internet connectivity needs to be stable and fast enough to support video conferencing. Proof of 10mbps download x 2mbps upload (at a minimum) speed and reliability will be required.
What we offer:
Competitive Pay: starting at $12.50/hr + shift differentials+monthly bonus opportunities
Robust training and on-going support – to help you feel confident servicing our customers
Tuition Reimbursement
Paid Time Off: Accruals: 0-1 yr= 12 days, 1+yrs to 3 yrs= 18 days
Flexible Full-Time Structures
Excellent Medical, Dental, and Vision Benefits
Earn extra $ with our Employee Eagle referral program!
An engaging WFH atmosphere
A Fun, Friendly, People-Focused Culture
What you can look forward to achieving:
Because when you’re at your best, so are we. Earn a sense of pride when you successfully help a customer and push your career/knowledge further in the meantime. Working at ActivEngage means gaining the experience to explore different career options – from customer service and training to management, marketing, and more.
What to to expect- next steps for selected applicants:
- 15-20 minute phone conversation. We want to get to know you! This is also the perfect time to ask any questions you have about the position.
- Email a screenshot of your satisfactory technical requirements (those details & instructions will be sent to you).
- Zoom interview with our Hiring Managers.
Training will last approximately 2 weeks and will run from the hours of 9am-6pm Eastern.
We are currently hiring for ALL shifts, as we are open for business 24/7. These shifts are based on business needs and are subject to change.
APPLY HERE
by twochickswithasidehustle | Oct 5, 2021 | Uncategorized
We are currently looking for Processors who will be responsible for communicating and collecting data in preparation for a real estate settlement. In addition, the Processor will support the closing team with preparation of the closing disclosure and all documents needed, before and after settlement.
Responsibilities:
- Communicate with all parties involved in settlement throughout the closing process.
- Data entry of all transaction details into proprietary system.
- Collect documentation to clear title conditions.
- Coordinate the scheduling of the Closing and collect all documentation and information to meet the closing.
- Accurately prepare the CD in accordance with the closing instructions; Title Commitment and invoices provided.
- Print and prepare all documents needed for closing.
Truly remarkable service:
- We are looking for a friendly, outgoing, well organized person with a strong work ethic.
- Must create a positive image of the company through a professional appearance, actions, and conduct to fellow employees and customers.
- Establish a professional working rapport with our clients and any new relationships that are established.
Minimum Requirements:
- HS Diploma or equivalent required. Minimum of two years’ experience with processing real estate transactions is highly preferred or one-year closing experience is required.
- Active NJ Title Producer’s License preferred.
- Microsoft Suite proficient (Excel, Word, Outlook, Teams).
- Must demonstrate an ability to handle multiple tasks while managing a full pipeline of loans in a fast paced, high volume work environment.
- Must be detail oriented with a proficiency in alpha-numeric data entry.
- Must be willing to work hours: 8:30 am – 5:00 pm, Monday – Friday, mandatory overtime if required and Saturdays if needed. May need to be flexible with shifts as client dictates.
This position can be performed anywhere except Colorado.
APPLY HERE
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