Transcription Specialist – Remote

by | Oct 5, 2021 | Uncategorized

Position Description/Overview: 

Press Ganey currently has an exciting opportunity for multiple Transcription Specialist roles. This is a remote position. This role supports the Survey Data Collection Department. 

The Bi-Lingual Transcription Specialist is responsible for typing written comments from surveys into a database program. The individual will be responsible for maintaining an acceptable rate of speed and accuracy when typing comments and meet commenting performance standards.   

Duties & Responsibilities:  

  • Read questionnaires to determine type of comment. 
  • Inputs written comments from surveys into software according to established guidelines. 
  • Maintain acceptable comment processing performance standards. 
  • Maintain acceptable accuracy according to established guidelines (99.5%) 
  • Maintain acceptable speed according to established guidelines (55 words per minute). 
  • Performs other duties as may be appropriately required. 

Qualifications:  

  • Previous typing or data entry computer skills required.  
  • Typing speed of 55 words per minute is required.  
  • Must be able to read and interpret typed and/or handwritten text. 
  • Must be able to work independently.  
  • The candidate must have high attention to detail.             

Minimum Education:

  High school graduate or equivalent required 

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey’s employment policies. You will be notified during the hiring process which checks are required for the position. 

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Billing Associate I

by | Oct 5, 2021 | Uncategorized

Compiles data and prepares invoices, bills of lading and credit memos for billing. Compiles amounts due from records such as purchase orders, sales tickets and charge slips.

GENERAL DUTIES & RESPONSIBILITIES:

  • Processes all billing transactions.
  • Receives and prepares billing files from a variety of sources to invoice from or upload into billing systems.
  • Prints and reads computer files or gathers records and reports to compile needed data.
  • Enters/uploads information into billing system or computes amounts due.
  • Prepares invoices, listing products and/or services sold and amounts due.
  • Prepares/processes credit memorandums to indicate returned or incorrectly billed merchandise or services.
  • Prepares/processes credit forms for clients or finance companies.
  • Posts transactions to accounting records such as worksheet, ledger or computer files.
  • Analyzes posted data to determine if billed dollars are comparable in month over month comparison process.
  • Develops/maintains process documentation for each assigned task.
  • Assists in special projects.
  • Reports process flow issues to Billing Supervisor.
  • Interfaces with internal customer service on customer inquiries.
  • Performs other related duties as assigned.

EDUCATIONAL REQUIREMENTS:

  • A high school diploma or GED is required for this role.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

  • Knowledge of billing principles, practices and processes.
  • Knowledge of business and accounting principles and practices.
  • Proficient in the use of basic office equipment and tools as well as applications specific to financials and billing systems/processes.
  • Skill in data entry.
  • Works well in an environment with firm deadlines; results oriented.
  • Ability to multi-task and adjust schedules to meet deadlines.
  • Ability to work in an organized manner.
  • Ability to maintain confidentiality.
  • Ability to communicate effectively verbally and in writing.
  • Team skills, including the ability to establish and maintain effective working relationships.

POSITION REQUIREMENT:

  • If working with federal government contract clients, an employee is required to receive federal government clearance for handling sensitive information. Employee is also required to receive annual security awareness training.

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Private School Support Specialist 1 (Remote Contractor)

by | Oct 5, 2021 | Uncategorized

The Private School Support Specialist is responsible for providing back office operational support for all K12 Private Schools.  Including loading student courses, processing refund requests, and other administrative tasks while placing an emphasis on quality of service.

Essential Functions:   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Proactively manage service case queues for school support requests in Salesforce CRM, with the ability to meet SLA’s for timely case resolution;
  • Resolve routine account related requests such as cancellations, course extensions, reactivations, curriculum locks/unlocks, and various other tasks;
  • Responsible for loading courses to student accounts for timely access to course content;
  • Process tuition payments for returning Private School families;
  • Process eCommerce orders via K12 order management system;
  • Complete standard/routine projects with limited oversight;
  • Any other responsibilities as identified and assigned by manager and/or supervisor;

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

Minimum Required Qualifications:   

  • High School Diploma or GED
  • 1(One)+ year(s) of directly relevant work experience externally or 6-12 months of relevant work experience with K12 in a similar position

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS: 

  • High level of attention to detail with focus on quality while working in a high-volume environment
  • Demonstrated ability to work independently in an effective and efficient manner
  • Excellent customer service skills and prior experience providing customer support
  • Excellent time management and organizational skills
  • Strong written and verbal communication skills
  • Ability to respond appropriately to feedback, mentoring and coaching Ability to effectively manage competing priorities in a deadline driven atmosphere, and demonstrate resilience
  • Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
  • Flexible schedule with ability to work additional hours as needed
  • Ability to travel 10% of the time (minimal, if any)
  • Ability to pass required background check

Desired Qualifications: 

  • Experience with Salesforce CRM, TotalView, Order Management System, and/or Five9 telephony system
  • Team-oriented

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Social Media Coordinator

by | Oct 5, 2021 | Uncategorized

Status:             FT, Hourly/Non-Exempt
Location:         Corporate, Remote
Reports to:      Content Manager

Position Summary:  

The Social Media Coordinator is responsible for planning, design oversight, production, and implementation of compelling web, mobile, email, and display content that enhances brand affinity and aligns with the strategic objectives for the company.

Responsibilities and Duties

  • Create content and manage content calendar for corporate social media channels, including Facebook, Twitter, Instagram, LinkedIn, and Pinterest.
  • Respond to incoming message inquiries and engage regularly with consumer comments
  • Produce creative content ideas for social media
  • Execute social media campaigns developed by Marketing & Brand Development departments
  • Work with creative team and designers to bring creative content ideas to life
  • Provide creative and technical support to team members in both the Marketing and Sales Departments.

Education, Knowledge, Experience

  • 1-2 years of experience managing social media platforms
  • Track record of producing quality content across different digital platforms
  • Must have excellent verbal and written communication and collaboration skills
  • Must be able to multitask, problem solve, manage multiple timelines, and work across functions

Skills

  • Organizational skills to juggle multiple tasks
  • Strong writing and editing skills
  • Willingness to learn and grow in a fast-paced environment

Technology

  • Proficient in Microsoft Office
  • Familiarity with posting to Facebook, LinkedIn, Twitter, and Instagram

APPLY HERE

Accounts Receivable Representative

by | Oct 5, 2021 | Uncategorized

Description

ROLE:  

The Accounts Receivable Representative is responsible for preparing and submitting insurance claims for accounts to ensure timely reimbursement, investigating and processing refunds when warranted.

TASKS AND RESPONSIBILITIES:

  • Prepare, edit and submit account billing in accordance with client contract or payer guidelines.  Ensure all invoices are submitted accurately and timely per policy guidelines.
  • Submit system contract/fee schedule changes when required to supervisor.
  • Submit all required documentation with invoice. Updates facility daily census changes and performs required rebilling. Requests necessary documentation when missing from client, physician or patient as appropriate.
  • Access client files if necessary to verify information.
  • Respond to verbal and written client or responsible party inquiries regarding account status within policy and procedure timeline.  Research accounts and document follow up appropriately.
  • Resolve account discrepancies and prepare adjustments and refunds for approvals as necessary.
  • Maintain accurate and complete records concerning billing activity on all accounts.  Document in the system records.
  • Address problems as they occur.  Keep supervisor advised of area or compliance issues which may lead to untimely or inaccurate completion of invoice or claim submission.
  • Complete all reports according to schedule.
  • Perform other tasks as assigned to support the goals of the organization.

SKILLS|EXPERIENCE:

  • High school diploma
  • Good oral and written communication skills
  • Proficient with computers
  • One year medical claims processing experience preferred

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is required to sit, handle or feel; talk and to hear.  Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

Standard office environment.

Shift: Full Time 40 hours-  Monday through Friday.  

Qualifications

Skills

RequiredClaims ProcessingNoviceMedical TerminologyNoviceTyping Skills Min 35 wpmNovice

PreferredCustomer ServiceNovice

Behaviors

Required

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Motivations

Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Education

Preferred

High School or better.

APPLY HERE