Position OverviewThe Legal QA Specialist acts as a quality assurance and development expert, conducting assessments of new hires and subsequent feedback coaching sessions, as well as ongoing quality assessments for existing transcriptionists and Digital Reporters. The QA Specialist works to ensure the quality promise to our customers is met and that performance improvement measures are followed. Assessment work is conducted within the established parameters of quality judgment, and consistent communication regarding these parameters on behalf of the QA team is required. Accountabilities:• Efficiently and effectively conduct QA and QD assessments in accordance to established standards and protocols.• Consistent representation of Allegis and Veritext IC talent brand as highly engaged, knowledgeable and personable. Schedule: The Quality Assessment Specialist will work a schedule of 40 or more hours per week, Monday through Friday. Whether working at home or in the office, the position is expected to support ICs and team members, as well as connect with other work groups. Overtime work on evenings and/or weekends may be required on occasion. Essential Job Responsibilities:• Conduct QA Assessments of new and existing Transcriptionists’ work product.• Conduct QA Assessments of new and existing Digital Reporters’ work product.• Prepare and deliver feedback for review.• Conduct transcription performance coaching sessions through email, phone and Zoom.• Act as expert resource regarding coaching quality standards and requirements.• Provide quality development exercises and feedback for new transcriptionists.• Follow established processes and service level agreements.• Work within established production levels for various tasks.• Track and report information as requested.• Provide special task transcription support as assigned and in accordance to business needs.• Assist with other projects as assigned by managers.Job Requirements: Education, Training and Experience:• Legal Transcription experience: 2+ years.• Transcription QA, supervision or management experience• Minimum Education: High school Diploma.• Recommended Education: AA Degree or equivalent.• Microsoft Office Suite experience at an Intermediate/Advanced level.• Keyboarding at 60+ wpm.• Excellent grammar, spelling and punctuation skills.• Able to listen to recordings and ascertain accurate transcription of audio.• Customer service or similar experience, ability to communicate and support.• Experience providing written and direct feedback/information. Other Requirements:• Suitable work from home environment.• High-speed internet.• Exceptional attention to detail and ability to be consistent.• Ability to strictly adhere to guidelines and requirements.• Excellent verbal and written communication skills, strong communication and interpersonal skills.• Ability to sit for extended periods of time.• Excellent hearing.• Suitable work from home environment.• High-speed internet.• Exceptional attention to detail and ability to be consistent• Ability to strictly adhere to guidelines and requirements.• Excellent verbal and written communication skills, strong communication and interpersonal skills. • Ability to sit for extended periods of time.• Excellent hearing.
The Transcription Scheduling Associate is responsible for co-managing the legal transcription workflow while ensuring standards for productivity, timeliness and quality assurance are met by the external transcription team. This is done by monitoring real-time service levels and adherence to deadlines for transcriptionists, tracking production metrics and performing daily operations tasks in tandem with other PC team members.
Veritext/Allegis offers competitive compensation and an exciting benefits package including medical, dental, vision, 401K with company match, generous paid time off, company paid short & long term disability, life insurance, and more.
Additional Information
KEY RESPONSIBILITIES
Deliver a positive and professional “customer†experience.
Monitor and direct legal transcription workflow under the guidance of the Production Manager.
Assist in monitoring and maintaining transcriptionists’ adherence to standards and policies and escalate performance issues to the Production Manager and/or Quality Assurance Manager.
Act as resource reaffirming expectations with new and existing transcriptionists.
Gather and track transcript metrics as directed.
Assist in tracking and processing contractor payroll.
Promptly answer support-related e-mails, phone calls and other electronic communications.
General office duties and projects as assigned.
SKILLS AND COMPETENCIES
Ability to work independently and efficiently to meet deadlines.
Organized, self-motivated and detail-oriented.
Maintain composure in critical situations and communicate clearly with customers and transcriptionists.
Always deliver a positive and professional “customer†experience.
Strong interpersonal and communication skills.
Excellent documentation skills.
Excellent verbal and written grammar, spelling and punctuation skills.
Ability to provide objective performance feedback
REQUIRED QUALIFICATIONS
Minimum Education: High school Diploma but AA degree or above is preferred.
Microsoft Office Suite experience at an Intermediate level.
Strong interpersonal skills and desire to work in a team atmosphere.
Proven ability to multi-task as well as manage time and workflow independently and effectively.
Self-motivated, detail-oriented and organized.
Customer service attitude and experience.
Keyboarding at minimum 50 wpm.
PREFERRED QUALIFICATIONS
Minimum 2 years’ experience in a customer service or support environment.
Transcription experience (helpful but not required).
Ability to identify, evaluate, and report technical and/or operational problems.
World Travel Holdings is an award-winning agency that markets and sells vacations on behalf of our more than 15 white label partner programs. Our Partner Brand team manages our services and products on behalf of a collection of top leisure travel providers, with a specialty around loyalty-based travel programs including almost every U.S. airline, hotel brand, prominent corporations and retail programs including Priceline, BJ’s Wholesale Club, Marriott Bonvoy, Hilton Grand Vacation Club and more.
We’re searching for a critical thinking candidate with a passion for both marketing and the travel industry. This detail-oriented person will join our team to help support the unique acquisition opportunities within each of our brands and ensure projects are completed on time.
This role is perfect for a creative self-starter that loves to learn. We support a full mix of marketing communications including digital campaigns and traditional media, along with on-site retail solutions. This team moves fast and across various internal and external business units so you will need to be able to effortlessly navigate several projects at the same time.
About World Travel Holdings World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country’s original host agency and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wilmington, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.
We are proud to be named:
50 Most Engaged Workplaces by Achievers
Top 500 America’s Best Midsize Employer by Forbes
Top Workplace in South Florida by Sun Sentinel
Responsibilities
Manage the day-to-day to set priorities, drive delivery timelines, and ensure flawless execution of programs.
Lead project management with up front direction for marketing materials and website messaging based on partner schedules, specs, and data-based performance.
Develop strong relationships with key stakeholders to ensure all marketing initiatives are fully supported and executed according to brand standards.
Prioritize and manage a multitude of marketing requests and coordinate all levels of approvals.
Understand respective brands by using internal data, performing market research and competitive analysis, identifying consumer trends, and developing innovative marketing strategies as a result.
Track and analyze marketing using UTM tags and Google Analytics.
Educate support channels on marketing performance and brand strengths with the goal of regular optimization and improvement.
Support team projects such as calendar management, new program launches and promotion submissions.
Participate in weekly discussions with partner accounts and find timely solutions to meet their evolving business needs.
Qualifications
A Bachelor’s Degree.
1-2 years of relevant work or internship experience. Cruise or travel industry experience preferred.
Ability to work collaboratively with a small team and develop relationships in a project-based environment.
Great organizational and creative thinking skills.
Computer proficiency using MS Office tools like Excel, Word, and PowerPoint along with understanding of Google Analytics.
Strong cross-channel marketing knowledge.
Possess a deep understanding of website, email, and other marketing tactics.
Highly motivated, strategic thinker with ability to lead a project from concept to implementation.
Superior attention to detail in all aspects of job performance including proof-reading and testing with absolute accuracy.
Ability to maintain professionalism and understand sales goals.
The Marketing Coordinator’s principal responsibilities will be to facilitate the daily operations of the Marketing department by entering and maintaining information in financial, legal, regulatory, and other computer systems.
Key Job Responsibilities: New vendor setup, including liaising with new vendors for necessary information and documents, entering these into legal review software, and tracking
Creation of requisitions for funding of marketing activities, approval of these as necessary
Document entry and approval tracking in document control software
Maintenance of project tracking software
Project management, especially in the coordination of activities that require use of multiple systems and stakeholders (both internal and external)
Assisting other team members in various marketing activities
Education:
High school graduate
Skills and Experience:
At least 5 years’ experience managing events or business processes, preferably involving multiple stakeholders
Strong computer skills, with ability to learn new software and quickly become expert
Finance experience, including entering requisitions, creating purchase orders, working with Accounts Payable departments
Experience working with Legal departments, including contracting new and existing vendors
Experience with document control processes such as creating change orders
Work Environment:
Remote based
Benefits:
At SomaLogic, we recognize the key to success is having empowered team members. We value our employees and aim to retain and attract talent by offering competitive benefits that are rare in the market. What sets us apart is our medical, dental, vision, short -term disability and long-term disability premiums are 100% paid for at no cost to our employees. In the summer, we offer half day paid leave every Friday. Our PTO is generous and continues to adjust based on years of service. To start, employees will receive 15 days of PTO, 1 personal floating holiday, 12 paid company holidays and 10 sick days. In addition, we offer 401k matching at 4%, FSA’s, tuition reimbursement, stock options, and employee assistance programs. A HR rep can provide more information upon request.
REMOTE /MEDAL.TV – CUSTOMER SUPPORT /HOURLY is one of the fastest-growing consumer applications in gaming! Our users capture and share millions of videos every week, and connect with one another around their shared gaming experiences. Medal Content Moderators are responsible for moderating user-generated content on the Medal platform by reviewing video gaming content, strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates our community standards. You are the front line of defense between for keeping the Medal community safe from potentially harmful content. You get to contribute to a living, evolving document of Community Guidelines and work across multiple teams to implement best practices to remain proactive in a rapidly changing digital environment. We are an international fully remote team, where everyone works autonomously with the expectation that you can be available for team syncs in the same core hours (9:00 am and 12:00 pm PST). The exact times and days vary per team. We offer competitive compensation (salary + equity) that is location and level-based. As a team, we favor progress, learning, and speed, over perfection.
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