by twochickswithasidehustle | Oct 23, 2021 | Uncategorized
Description
*Actively seeking skilled candidates who reside in GA, SD, NC, NV TX, AZ, WA, CO, OR, FL ID & MI
We are seeking a Remote Chat Consultant to work from home. Under the supervision of the Chat Manager, the Remote Customer Chat Consultant acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via email acting as a liaison to the Processing Department team. Our fully paid training program is conducted via webinar for approximately four to six weeks.
JOB DESCRIPTION
- Handles incoming Sales and Customer Service related chats ranging from potential sales opportunities to assisting customers with order changes, status updates and cancellations while focusing on solving any customer problem on the first attempt.
- Handles customer concerns with empathy and presents Lampsplus.com in a positive light at all times.
- Utilizes salesmanship to maximize sales opportunities and remains focused on meeting sales goals and expectations.
- Suggests products to the customer while probing for additional information.
- Provides lighting and home décor solutions that are beneficial to the company and attractive to the customer.
- Prevents customer returns and ensures customer retention by reasonable negotiations. Provides solutions that are beneficial to the company and attractive to the customer.
- Contacts customer via phone when possible to resolve customer inquiries and issues in a timely manner.
- Demonstrates self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time.
- Partners with Management on escalated customer and product issues. Identifying trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc.
- Provides pro-active, consistent follow-up to all customer inquiries, either via phone/email. Responds and replies to every customer email upon receipt.
- Documents a complete summary of the customers’ inquiry, actions taken, and expectations set forth on the respective order.
- Maintains standards set forth by the company QA program providing the highest quality of service while demonstrating improvements when necessary determined by QA team and management.
- Performs other duties as assigned.
JOB REQUIREMENTS
- Minimum of 1 year of customer service, administrative or retail background. Call center experience a plus.
- Excellent verbal and written communication skills in English. Must be able to articulate details to customers in a professional and calm manner.
- Computer literate. Able to navigate through programs and windows.
- Excellent typing and data entry skills.
- Able to multi-task – i.e. talk on the phone and type notes at the same time.
- Effective problem solver.
- Must be available to work Saturdays and Sundays. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
FULLTIME BENEFITS OFFERED:
- Medical, Dental, Vision
- Dependent Care Flexible Spending Account, Flexible Spending Account, Health Savings Account, Employee Assistance Program
- Paid time off, 401(k), Sponsored/Voluntary life and AD&D at $15k
- Voluntary Short-Term Disability and Voluntary Accident Insurance
- Voluntary Pet Insurance
- Employee Discounts and Recreation Discounts
- Ongoing professional development training, career advancement opportunities and more!
APPLY HERE
by twochickswithasidehustle | Oct 23, 2021 | Uncategorized
Teacher
Job description
We are looking for part-time teachers (3-11 hours per week) interested in helping some of the smartest kids on the planet learn the collaborative, problem-solving skills that they will need to unlock the opportunities and solve the challenges their generation will inevitably encounter. The work is, quite simply, life changing, as you watch the kids grow together as a team, and then leap up the learning curve, together.
Our starting compensation is $50- $100/hr with room to grow. We also offer complete scheduling flexibility, and we need teachers in all time zones. Interested?
Job requirements
We believe students learn best through action, careful observation, and thoughtful conversations. Our teachers are comfortable stepping back and allowing the students to help each other make sense of a problem and experiment with their own solutions. A successful teacher asks open-ended questions to encourage student participation and critical thinking. Key to our program is fostering a space where students feel empowered to take risks and learn through experimentation.
Teachers receive extensive training on utilizing virtual learning tools and the software platforms created by Synthesis. If you believe in our philosophy of education, we encourage you to apply. In-depth technical knowledge is not a prerequisite.
Expectations
- Facilitate discussions about both the game play and the collaboration amongst the students.
- Foster a dynamic and constructive environment that encourages every student to share their voice.
- Communicate effectively with families about the progress of each student.
- Participate in company meetings and share your ideas about how we can improve.
Apply for this job
by twochickswithasidehustle | Oct 23, 2021 | Uncategorized
Job Description
Grow with a company that is passionate about helping you maximize your full potential. Become a part of transforming customer and client experience through the utilization of our innovative work from home technology. At BroadPath we believe in assuming the highest intention for others, our employees are empowered through their voices which helps us to continue shaping the emerging future, bringing innovation, and flexibility to the Work from Home Industry! BroadPath is actively hiring Real Time Analysts! Our Real Time Analyst is responsible for monitoring daily metrics and real time status of call center associates utilizing available workforce management tools. The actions and deliverables of this position directly influence the service level performance of client services and ultimately end user satisfaction.
Responsibilities
- Monitor and adjust resource work schedules to ensure adequate resource coverage to achieve service level targets
- Monitor and provide feedback for daily metrics and real time states of call center associates utilizing available workforce management tools
- Communicate effectively with Operations, Co-workers and Associates as required to manage day to day call center tasks
- Work successfully from your home office in a virtual role as a call center Workforce Real Time Analyst
- Identify and engage alternative approaches when encountering communication barriers and escalate to leadership as needed
- Responsible for skilling agents with necessary lines and priorities
- Answer Attendance Line Calls during shift as required
Basic Qualifications
- 1-3 Years Workforce Management Experience
- Previous knowledge and experience working in a Workforce Management tool(s) (i.e., Five9, Avaya, N.I.C.E., IEX, Aceyus, Genesys, Aspect, Blue Pumpkin, Verint, Calabrio, etc.)
- Knowledgeable with industry standard call center metrics
- Prior Workforce Management or Contact Center experience; ability to understand the daily needs/interactions of a call center environment (1-3 years)
- Must demonstrate outstanding communication (written, verbal and listening) skills, intuition and follow-through combined with a caring attitude
- Possesses the ability to quickly learn software applications
- Strong organizational skills with ability to multitask and prioritize
- Must be comfortable with using and adapting to new and existing technology
- Excellent verbal and written communication skills
Preferred Qualifications
Our Real Time Analysts will enjoy the following benefits:
- Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our Major Medical Plan and 401K
- Bhive Kit; includes a web camera that allows you to join our Connected Culture!
- Weekly Pay
APPLY HERE
by twochickswithasidehustle | Oct 23, 2021 | Uncategorized
Coleman Research is a leading global expert network and primary research company serving investment management firms, management consultancies, hedge funds, mutual funds, and private equity firms with their due diligence processes. Our network of roughly 250,000 professionals provides expertise and insights on industries ranging from healthcare to technology to retail and beyond. We connect clients and experts via phone and in-person consultations, conference events, custom surveys and moderated roundtable events. Headquartered in the heart of New York City, with additional offices in Hong Kong, London, Raleigh and Los Angeles, our 200+ employees collaborate across the globe to meet our client needs.
The Opportunity:
Coleman Research is currently recruiting a Data Entry Analyst to join our team on the West Coast. This is a remote position.
In this role, you will be responsible for reviewing the data of various entries within our proprietary database. Data Entry Analysts will also work with other departments, including the Client Management teams, to accomplish these responsibilities.
Responsibilities:
- Review new entries to Coleman’s proprietary database to ensure accuracy, consistency, and completeness
- Compare contact data against resume and/or submitted biographic data
- Cross-reference information from multiple sources and extract any additional information as needed
- Liaise with Coleman’s Client Management teams to ensure completion of these tasks
- Contact industry professionals via phone and email to confirm their employment and biographic information
- Other projects as needed
Requirements:
- Bachelor’s degree or equivalent experience required
- 6 to 12 months of relevant work experience (customer service, administrative, investment management compliance or internal audit responsibilities are a plus); new graduates are also welcomed to apply
- Exceptional attention to detail
- Strong organizational and time-management skills
- Excellent written skills
- Self- motivated, reliable and energetic
- Ability to multi-task and work independently in a fast-paced environment
- Ability to adapt quickly to changing priorities
- Detail and process oriented
- Outstanding teamwork and interpersonal skills
- Adaptable and able to work in a fast-paced environment
- Ability to work in a team atmosphere, but also manage projects independently
APPLY HERE
by twochickswithasidehustle | Oct 23, 2021 | Uncategorized
Job Details
Description
DATA ENTRY OPERATOR
Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 49th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Data Entry Operator is responsible for processing child support payments in the SDU (State Disbursement Unit) system in accordance with Standard Operating Procedures. In addition, the Data Entry Operator will be responsible for other duties as assigned.
Required Skills:
- Must maintain a general understanding of policies and procedures
- Possess strong interpersonal skills using tact, patience and courtesy
- Maintain the ability to collect, research, organize and analyze data
- Possess the ability to work as a team member, but also independently at times with limited direction
- Successful at working in a fast-paced environment
- Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and time lines
Required Experience:
- High School Diploma or equivalent required
- At least one year prior experience in the areas of data entry or other related field. Will accept equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the duties assigned
- Must be proficient in data entry skills including keyboard, mouse, 10 key pad
- Basic knowledge of Microsoft Office
Successful candidate must be able to work the following schedule:
Monday: Starting time 2:30 am until completion of work
Tuesday – Saturday: Starting time 4:00 am until completion of work
Must be able to work every other Saturday
APPLY HERE
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