by twochickswithasidehustle | Dec 21, 2021 | Uncategorized
Employer: Sparks Group
Duties and Responsibilities
- Manage the enrollment process for potential new buyers and sellers
- Review contracts and enrollment forms for accuracy
- Enter buyer and seller enrollment information via a user interface or portal
- Conclude the enrollment process by ensuring system entry accurately represents the application information
- Provide formal and informal program training to end users
- Update the accounting team on new setup details
- Resolve setup issues in a timely manner
- Track all enrollment activity on a daily basis
- Provide input on better ways to handle enrollment process wherever necessary
- Track purchase volume for new customers (buyers) and dealers (sellers):
- Contact customers if there are no purchases within 30 days
- Contact customers after initial discrepancy and/or invoice
- Reach out to inquire about their initial experiences and gather feedback at specific points during the first 12 months
- Continue to be the primary contact for new customers and dealers for all issues or change requests for 12 months after enrollment
- Review reporting on all customer activity to identify slowing purchase trends and work with CSM on customer retention efforts
- Report enrollment and customer volume details to Customer Success Managers and participate in planning meetings to determine next steps
- Participate in staff meetings and training
Required Qualifications
- Associates degree or the equivalent combination of training, education and experience
- 2+ years of administrative/clerical and customer service experience
- Data entry experience and ability to type 80 WPM
- Proficient PC skills including an intermediate to advance level in Excel, Word, and Outlook
- Ability to effectively communicate with all organizational levels, both orally and in writing
- Solid team player with a positive attitude and a record of consistently meeting commitments and assigned tasks with attention to detail
- Strong collaboration skills and the ability to work effectively with cross functional teams and subject matter experts to take ideas from concept through implementation
- Self-starter, motivated and takes initiative; strong interpersonal and problem-solving skills; able to work collaboratively with all levels of staff to resolve problems to maximize performance, creativity, problem solving and achieve results.
- Resourceful, diplomatic and professional; deliver outstanding customer service while managing relationships; a can-do attitude and work style that supports teamwork, collaboration and positive relationships. Knowledge of purchasing and invoicing concepts and processes.
Desired Qualifications
- DocuSign or similar electronic digital transaction and signature technology knowledge
- Bi-Lingual English and French
Qualified candidates should apply below AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!
This position is available for remote work from the following states: DC, MD, VA, NC, FL, MA, OH, TN, OK, TX, MO
APPLY HERE
by twochickswithasidehustle | Dec 21, 2021 | Uncategorized
Employer: UnitedHealth Group
This position is full-time (40 hours/week) Monday-Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:00am-9:00am start times. It may be necessary, given the business need, to work occasional overtime.
You’ll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Help manage provider data and maintain and improve databases
- Reporting and extracting data for various reports and analyses
- Coordinate corrective activities to clean database and retain users
- Manage communication processes with other departments regarding database improvements
What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
Required Qualifications:
- High School Diploma / GED (or higher)
- 1+ year experience in the healthcare industry
- 2+ years of data entry experience
- Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Preferred Qualifications:
- Undergraduate degree (or higher)
- Proficiency in Microsoft Excel, Access and PowerPoint (Ability to create, edit, copy, send and save)
- Proficiency with medical terminology
- Intermediate level of proficiency in tracking, trending and reporting on metrics
APPLY HERE
by twochickswithasidehustle | Dec 21, 2021 | Uncategorized
Employer: Transactly
Who we are
The team at Transactly is on a mission to be the platform of choice for the people and companies involved in real estate transactions. Our online platform supports agents and their clients with a place where everyone can come together to coordinate and manage these transactions collaboratively. Transactly provides real estate technology and transaction coordination services that shorten the amount of time it takes to close a real estate transaction.
We live by our six core values: Take Ownership, Do the Right Thing, Be Efficient, Be Informed, Invest in People, and Move the Needle. If these are values you embrace, we encourage you to reach out and say hello, we’d love to hear from you.
What we need
We are seeking an organized multi-tasker with exceptional customer service skills to join our team as an Order Processor. An Order Processor will own the relationships we have with our clients and pride themselves on always providing an exceptional customer experience.
This position can be fully remote.
What you’ll do:
- Manage clients’ orders from time of order through installation
- Enter orders into the system
- Ensure client orders are placed properly and installed on the date requested
- Additional responsibilities as assigned
What you have:
- Excellent oral and written communication skills
- Must be comfortable on the phone
- Customer Service experience
- Call Center experience is highly preferred
- Previous order processing experience preferred
- Experience with Salesforce or a similar CRM preferred
What we offer:
- Opportunities for career growth and a chance to make a big impact
- A culture that supports work/life balance and flexibility
- Competitive pay
- Health, dental, & vision plans
- Wellness reimbursement
- 401(k) plan w/ company match
- Generous paid time off, including 10 paid holidays
APPLY HERE
by twochickswithasidehustle | Dec 20, 2021 | Uncategorized
ob Title Document Specialist
Job Description
Kaplan North America’s Documents Specialist is responsible for building and maintaining the processes and practices related to the review, completion, organization and retrieval of company-wide legal and financial documents, related to revenue generation partnerships, while creating and maintaining a long-term storage strategy. This individual will collaborate with multiple departments to ensure accuracy and accountability as it pertains to various levels of documentation used across the organization.
Primary Responsibilities
- Review, complete, organize and maintain company-wide documents related to the prospecting and ongoing support of corporate and institutional relationships
- Develop a centralized repository for the housing and maintenance of standard documents required by partners
- Work as the liaison between Sales and the larger Kaplan organization to secure documents from partners and collaborate with internal teams to ensure documents accurately represent Kaplan and are completed and returned on a timely basis.
- Proofread and copy edit responses to documents provided by internal team members to ensure a consistent voice
- Maintain version control of document edits and and new additions to prior copies
- Assist with locating, creating or populating supplemental materials to support prospective partner Request for Proposal (RFP) requests
- Complete, create and maintain vendor setups and profiles
     
Education & Experience
- Experience with Documents Maintenance
- General Business Experience
- Proficiency in Microsoft Office Suite of Products, Google Apps and Adobe
- Excellent verbal and written communication
- Self starter with extremely strong organizational skills and attention to details, who also has outstanding customer service skills and ability to communicate with individuals across multiple functional areas and levels.
#LI-CA1
#LI-Remote
LocationRemote/Nationwide, USA
Additional Locations
Employee TypeEmployee
Job Functional Area Business Development
Business Unit00079 Kaplan Professional
Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors.Â
APPLY HERE
by twochickswithasidehustle | Dec 20, 2021 | Uncategorized
ob ID: 201908
Job Type: Full Time
Position Type: Regular
Job Function: Digital/E-Commerce
Remote Eligible: Yes
Company Overview:
Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997, then launched stateside in 1998 and is currently home to 300+ world-class brands – including its private label, Sephora Collection. Sephora’s curated assortment features more than 14,000 products, including makeup, skincare, perfume, hair care, body care, professional tools, and more.
In Sephora Americas, we belong to something beautiful. With a continued focus on diversity, equity, and inclusion, we seek ways to create a sense of belonging where people can be their authentic selves. We embrace our unique talents and are proud of the passionate community we’ve built. With leaders who listen and inspire, everyone is encouraged to be their best. Reimagine your future, with Sephora.
Position: Home Chat Beauty Advisor
Location: Remote
Sephora FSC Client Service Center
Our North American omnichannel operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. At our FSC Client Service Center, we are the heart of the Sephora client experience. We act as the expert in all areas that have a direct link to clients and their omnichannel interactions with Sephora (shopping online, client service, product questions, liaison with stores, loyalty program, social media, etc). We go above and beyond for each client by providing creative solutions to issues, making educated product recommendations, handling escalated clients with a high touch level of service, and providing timely follow-up when necessary to ensure open and clear client communication. Our goal is to provide best in class service to every Sephora client, regardless of contact channel, while ensuring operational efficiency and a fix-it-for-tomorrow attitude.
Your role at Sephora:
- Provide exceptional solutions for client requests / inquiries that come through proactive and reactive live chat software while working remotely from home. Inquiries may include: beauty consultations, product information, product sales and upselling, sephora.com order issues and general questions about Sephora.com products and services.
- Demonstrate Sephora standards for quality service and incorporate Sephora culture into every client interaction
- Fulfill client requests by asking clarifying questions and providing relevant solutions
- Maintain open communication with lead / QA / Supervisor for support and personal development
- Apply feedback and coaching to develop skills that will improve the client satisfaction you provide
- Proactively engage in the Sephora.com website, knowledge base, and other tools to enhance the client experience
- Maintain composure, professionalism, and contact control when dealing with challenging clients to find the best possible solution
- Use positive, professional, and appropriate grammar and word choice in written communication with clients via chat
- Be punctual to work by logging in on time and adhere to all schedules and deadlines as scheduled in advance
- Meet or exceed all productivity key performance indicators (KPIs) and quality goals as outlined
- Ability to self-motivate and work remotely in a quiet space, uninterrupted and without distraction
- Ability to work outside of normal business hours including early mornings, evenings and one required weekend day, which will be determined by business need.
- Ability to work full time, 40 hours per week.
We’re excited about you if you have:
- Passion for Sephora clients and all things beauty
- 1-2 years of experience in the retail beauty industry
- Strong knowledge of Sephora brands, products, ingredients, and application techniques
- Well-developed listening, comprehension, verbal, and written communications skills
- Maintain poise, patience, and professionalism in client engagement and contact center environment
- Able to multi-task, have demonstrated organizational, detail orientation, prioritization, and time management skills to ensure that all client related inquiries / tasks / requests are completed accurately and at the first contact
- Ability to work effectively in a team-oriented, high-demand, and fast-paced environment
- Solid communication skills to effectively communicate with various levels of management and support
- Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner
- Strong time management skills
- Maintain positive and upbeat attitude towards team members and clients at all times
You’ll love working here because:
- The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
- The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
- The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.
APPLY HERE
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