Employer: Sparks Group
Duties and Responsibilities
- Manage the enrollment process for potential new buyers and sellers
- Review contracts and enrollment forms for accuracy
- Enter buyer and seller enrollment information via a user interface or portal
- Conclude the enrollment process by ensuring system entry accurately represents the application information
- Provide formal and informal program training to end users
- Update the accounting team on new setup details
- Resolve setup issues in a timely manner
- Track all enrollment activity on a daily basis
- Provide input on better ways to handle enrollment process wherever necessary
- Track purchase volume for new customers (buyers) and dealers (sellers):
- Contact customers if there are no purchases within 30 days
- Contact customers after initial discrepancy and/or invoice
- Reach out to inquire about their initial experiences and gather feedback at specific points during the first 12 months
- Continue to be the primary contact for new customers and dealers for all issues or change requests for 12 months after enrollment
- Review reporting on all customer activity to identify slowing purchase trends and work with CSM on customer retention efforts
- Report enrollment and customer volume details to Customer Success Managers and participate in planning meetings to determine next steps
- Participate in staff meetings and training
Required Qualifications
- Associates degree or the equivalent combination of training, education and experience
- 2+ years of administrative/clerical and customer service experience
- Data entry experience and ability to type 80 WPM
- Proficient PC skills including an intermediate to advance level in Excel, Word, and Outlook
- Ability to effectively communicate with all organizational levels, both orally and in writing
- Solid team player with a positive attitude and a record of consistently meeting commitments and assigned tasks with attention to detail
- Strong collaboration skills and the ability to work effectively with cross functional teams and subject matter experts to take ideas from concept through implementation
- Self-starter, motivated and takes initiative; strong interpersonal and problem-solving skills; able to work collaboratively with all levels of staff to resolve problems to maximize performance, creativity, problem solving and achieve results.
- Resourceful, diplomatic and professional; deliver outstanding customer service while managing relationships; a can-do attitude and work style that supports teamwork, collaboration and positive relationships. Knowledge of purchasing and invoicing concepts and processes.
Desired Qualifications
- DocuSign or similar electronic digital transaction and signature technology knowledge
- Bi-Lingual English and French
Qualified candidates should apply below AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!
This position is available for remote work from the following states: DC, MD, VA, NC, FL, MA, OH, TN, OK, TX, MO