by twochickswithasidehustle | Dec 20, 2021 | Uncategorized
Santanna Energy Services is an alternative Natural Gas and Electricity provider that serves thousands of residential, commercial, industrial, and institutional customers in Illinois, Michigan, Ohio, Indiana and Pennsylvania. We are an employee-owned company that has been in business for over 30 years.
Website: https://santannaenergyservices.com
JOB TITLE: Quality Assurance Analyst
EMPLOYER: Santanna Energy Services
DEPARTMENT: Legal Department
REPORTS TO: General Counsel
Location: This is a completely remote position. Candidates residing in TX, IN, IL, FL, KS, MN, and OH are encouraged to apply.
Authorization to work in the U.S. is required to apply. Santanna does not sponsor applicants for work visas.
SUMMARY: The Quality Assurance (“QA”) Department’s primary role is to make our company better. We look for any potential problems in our practices and we work to fix them based upon a legal, regulatory, compliance, and customer service framework. This position reports to the General Counsel, which is an excellent opportunity for anyone who seeks to learn what is required of a legal assistant, paralegal, investigator, or an attorney. This is also an excellent experience for anyone who seeks to learn corporate compliance, government relations, or regulatory affairs issues. The QA Analyst will primarily be responsible for auditing recordings of Santanna’s call center activities and then providing feedback on those recordings. So if you have call center or telemarketing experience, this is a plus. This requires you to be highly self-motivated and a self-starter. You are able to largely work alone, but always have the opportunity to coordinate remotely with the General Counsel, other QA staff, and other employees of Santanna. This position requires a strong attention to detail and the ability to then provide analysis and reporting related to compliance with all applicable statutes, rules, regulations, and internal policies. The QA Analyst may also provide training and coaching to other team members. The QA Analyst’s responsibilities require a thorough understanding of Santanna’s training programs and expectations of its contact center employees. The ideal QA Analyst is an excellent listener and written communicator. You like to research, you are good at finding information, and you know how to write. You know how to present facts and evidence supporting those facts. The QA Analyst’s key objective is to develop and maintain an excellent standard of performance by all of Santanna’s employees and departments.
Requirements to work from home:
- Must have Personal Computer (Mac not compatible)
- Windows 10 and above
- Must have home reliable internet (Upload and download Speed above 25 MBPS)
DUTIES AND RESPONSIBILITIES:
- The primary task is listening to call center recordings, grading those calls, and providing feedback. Those with experience in a call center will receive priority interviews.
- The second most important task is regulatory complaint handling. You will review regulatory customer complaints, investigate all available records related to that complaint, and then draft responses to regulatory agencies either defending the complaints or providing solutions for customers.
- The QA Analyst will also assist with projects assigned by the General Counsel and will perform auditing of a variety of processes to report employees’ performances with customers.
- Accurately & effectively identify errors and process issues to determine the appropriate escalation path for improvement in processes and the overall customer experience, with the ability to make recommendations.
- Communicate in both writing and orally, accurately, and effectively across different levels throughout the organization
- Handle complex customer situations involving dispute resolution and escalations. Perform necessary research and work cross functionally to identify and suggest process improvements for problem resolution as observed via audit process.
- Mentor new team members in Customer Service and Inside Sales.
- Provide feedback to General Counsel. Suggest methods to increase efficiencies and identify areas of opportunity to improve customer satisfaction and overall company performance.
- The successful QA Analyst is highly responsive and will address questions and concerns with speed, accuracy, and professionalism.
KNOWLEDGE, SKILLS AND QUALIFICATIONS:
- Associate or Bachelor’s degree preferred. However, direct call center quality assurance experience will receive top priority.
- 1-2 years of experience with customer service and telemarketing. Call center or legal office experience preferred.
- Intermediate Microsoft Excel and Outlook skills. Familiarity with online databases is a plus.
- Strong communication skills (written and verbal).
- Critical thinking abilities with a strong attention to detail and a meticulous approach to work.
- Spanish-speaking ability is also a plus.
- Experience with retail deregulated/competitive energy products or markets is a plus.
COMPETENCIES:
- Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Occasionally required to stand
- Occasionally required to walk
- Continually required to sit
- Continually required to utilize hand and finger dexterity
- Occasionally required to bend, stoop
- Continually required to talk or hear
- While performing the duties of this job, the noise level in the work environment is usually moderate
- The employee must occasionally lift and /or move more than 5 pounds
- Specific vision abilities required by this job include: Close vision; Distance vision; and ability to adjust focus
APPLY HERE
by twochickswithasidehustle | Dec 20, 2021 | Uncategorized
REMOTE – USA /JOIN THE MODS – NEW MODS /CONTRACTORAPPLY FOR THIS JOBModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Content Moderation!
Do you have a Content Moderation background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
You will be moderating reviews left by students using the client’s proprietary tools.
Project Hours (All Times Pacific):Mon-Fri, 6 am – 2 pmSat/Sun, 7 am – 2 pm
Hourly Rate:To be discussed in the interview phase
Commitment:20 hours per week90 days (as needed)
Orientation Details:Start Date: 12/22/21 (TBD)Length of orientation: 4 hoursLive and self-paced
Project Start Date:01/01/2022 (or earlier)
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation
What We Are Looking For:
- Professional English proficiency
- Familiarity with educational reviews preferred
- Experience with a variety of moderation platforms
- Excellent grammar/spelling and familiarity with English slang
Workspace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on phone
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
APPLY HERE
by twochickswithasidehustle | Dec 20, 2021 | Uncategorized
Overview
The Virtual Medical Scribe ensures accurate and timely documentation of the medical chart under the supervision of the medical provider. The Scribe assists the provider by accompanying them during the patient exam recording detailed information into the electronic medical record (EMR). The Scribe performs other related medical record or clerical duties to increase provider effectiveness, efficiency, and productivity for improved patient flow and satisfaction.
Responsibilities
- Proficient in utilizing virtual scribing application and remote scribing
- Preparing and assembling medical record documentation/charts for physician(s)
- Entering the patient room with the physician during patient visit to capture and transcribe medical record documentation utilizing electronic medical record applications
- Ensuring medical record compliance by self-documentation attestation to include: Scribe name, title and doctor working for as well as specific date and time entry
- Updating patient history, physical exam and other pertinent health information in the patient record
- Preparing and sending all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures
- Monitoring the duration of basic lab results and screening procedures
- Compliance with hospital and ProScribe policies, including those relating to HIPAA and Joint Commission
- Regular and reliable attendance at assigned facility required
- Perform other clerical duties and tasks to improve provider productivity and clinic workflow as assigned
- Must be able to be compliant with “Electronic Agreement Form” and “Telecommuting Policy” as it relates to remote employees and accessing PHI
Qualifications
Education/Experience: High school diploma required. College sophomore status or higher preferred. Pre-health career track preferred. Ability to demonstrate knowledge of medical terminology and human anatomy strongly preferred
Technical/Computer Skills: Skilled in operating various medical record software and hardware, word-processing, and database software programs; minimum of 60 WPM preferred.
Core Competencies:
- Ability to learn and appropriately apply basic medical terminologies and techniques taught
- Strong written and verbal communication
- Ability to observe and to draft a narrative account of events accurately and cogently, in grammatically-correct
- Ability to spell proofread and edit written
- Keyboard proficiency (approximately 60 words/minute).
- Ability to operate a personal computer and related software applications.
- Strong attention to
- Ability to work in a dynamic, highly-stressful environment that routinely involves exposure to highly-sensitive personal medical
- Ability to multitask, coordinate multiple projects and
- Ability to problem solve under
- Ability to communicate and interact professionally with
- Understanding of and commitment to appropriate protection of confidential patient
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand with mobility for extended periods of time
- Ability to lift, hold, push, and pull 20 pounds
- Ability to view computer monitors with close vision, color vision, depth perception and ability to adjust your focus with good hand-eye coordination.
- Ability to work in a stressful and fast-paced environment
- Ability to read, write, comprehend through listening, and speak fluent English
- Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods
- Ability to handwrite legibly
- Position may require work at more than one location during a scheduled work week.
APPLY HERE
by twochickswithasidehustle | Dec 20, 2021 | Uncategorized
Employer: Upwork
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.
We are in the process of hiring a new Chief Marketing Officer and in preparation we are also looking for a trusted partner to lead the logistical aspects of her world and drive collaboration and innovation with the Marketing leadership team. This role will directly report to the CMO and is not for the faint hearted — you will be in the thick of it with our team to drive people processes and programs as we create meaningful business impact for Upwork.
It goes without saying that this person must have ultimate discretion — we are often the first to know the good, the hard, the sad, and the joyful for our team. It’s a privilege to hold these roles, and we must treat it as such. The successful candidate will also have outstanding business acumen, a drive for process improvement, and be an extraordinary self starter.
Your Responsibilities:
- Provide extensive calendar support to CMO, including multi channeled work streams, requiring prioritization of multiple calendars with effective communication across various internal and external stakeholders. Coordinate, schedule and manage travel, meetings, seminars, speaking engagements and conferences for CMO.
- Handle sophisticated scheduling, dependencies, and deliverables for programs across the business. In-depth management of complex processes, logistics and communications. Build briefing packages, agendas, meeting minutes, and follow-up plans -be a strong partner cross functionally.
- Provide non-routine project-based and administrative support to CMO, handling high volume of competing requests that require professional discernment on appropriate urgency/prioritization to complete. Independent coordination of multiple on-going conferences and off-site meetings/events (including (but not limited to) ad-hoc team events, Senior Leadership Meetings, Executive Offsites, etc.)
- Manage, educate and advocate on behalf of CMO through strategic time management, streamlined communications, and action accountability to ensure the highest functioning executive team dynamics for securing company success.
- Be a visible leader and have comfort being responsible for building and maintaining a great culture in a distributed diverse environment. Initiate and continuously improve administrative procedures for Executive Management.
What it takes to catch our eye:
- Passion for our mission of creating economic opportunities so people have better lives.
- Proven experience in an Executive Assistant role supporting C-level executives, ideally Heads of Marketing
- To create an atmosphere of trust, and collaboration with all of the people with whom you interact, both internally and externally
- Experience with Google Calendar and Gmail
- To be comfortable interacting with all levels within the organization
- Excellent written and oral communication skills
- Dedication to push things forward throughout the organization —- anticipating needs, troubleshooting issues and responding proactively and calmly under pressure
- Utmost attention to detail, and timely follow up
- Demonstrated ability to balance workload under short deadlines and pivot to changing priorities in a fast-paced environment
Come change how the world works.
At Upwork, you’ll shape talent solutions for how the world works today. We’re a remote-first organization supported by offices in Santa Clara and Chicago, working together to create exciting remote work opportunities for a global community of professionals.
Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We build amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
APPLY HERE
by twochickswithasidehustle | Dec 20, 2021 | Uncategorized
Position Objective:
As a Corporate Partnerships Assistant, you have a unique opportunity to provide the PETA Foundations’ Corporate Giving Department with administrative support and share your enthusiasm for fundraising and discovering vegan/cruelty-free companies. You will maintain databases, social media accounts, PETA websites, third-party fundraising programs and assist with prospecting and stewardship of PETA’s corporate partners.
Primary Responsibilities and Duties:
- In consultation with PETA and in verified compliance with the objectives, standards, and requirements communicated by it:
- Assist with basic processes relating to Corporate Giving Programs including PETA Business Friends (PBF), PETA-Approved Vegan, and affiliate fundraising programs.
- Correspond with companies and build fundraising relationships
- Maintain PETA Business Friend benefit fulfillment and onboarding
- Support aspects of donor engagement in the social media and website environment. Maintaining cultivation platforms including the PETA Mall website, its social media pages, PETA’s coupon page, email campaigns, and others
- Perform research projects on prospective companies and assemble data reports to approach new companies
- Record and process gifts in-kind for the organization with accuracy, and ensure donors are promptly acknowledged
- Assist with fundraising events in the corporate sponsor climate
- Discover new company prospects and actively promote the PETA Business Friends and other corporate giving programs
- Draft responses to inquiries about a wide range of fundraising and animal rights topics and respond to inbound e-mails from PETA supporters, fundraisers, and third-party organizations
- Maintain departmental databases and archives
- Establish and maintain good communication and relationships at all levels of the organization and PETA and with PETA’s business partners
- Provide administrative support to PETA’s Corporate Giving Department.
- Perform any other duties or special projects assigned by the supervisor
Requirements:
- Personal experience with social media platforms, including but not limited to Facebook, TikTok, Instagram, and Twitter
- Proven excellent project management, strategic thinking, and ability to meet multiple deadlines and organize tasks
- Experience with data entry and database maintenance systems
- Desired proficiency with a variety of Microsoft Office programs, Asana, and WordPress
- Proven excellent attention to detail
- Demonstrated excellent written and verbal communication skills
- Proven ability to maintain strict confidentiality at all times
- Professional appearance, adherence to a healthy vegan lifestyle, and familiarity with vegan/cruelty-free shopping
- This position requires proof of the COVID-19 full vaccination
This position cannot be performed in Colorado.
APPLY HERE
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