by twochickswithasidehustle | Jan 7, 2022 | Uncategorized
At HomeLister we are on a mission to transform home selling into a simple, enjoyable and fairly priced transaction. The average home seller pays 30% of their equity in brokerage commissions – beyond expensive. HomeLister is remaking the $60bn a year real estate industry into an online end to end marketing, transaction, and financial management platform. Our homes sell faster, our sellers keep more of their money, and our seller’s are happier than with a traditional agent. HomeLister is the fastest growing real estate company, entering a new state on average every 6 weeks. We are building the future real estate platform now.
HomeLister is a fast growing virtual real estate brokerage. If you are looking to gain valuable experience and join a great team – then this is the job you have been looking for. We are hiring a customer service agent to work with our team for both phone and chat support.
Customer service is critical to our success. We want to provide the best customer service in the industry and often times the best customer service experience a customer has ever had. We are looking for a happy, enthusiastic and helpful person to help guide our customers and join us in creating the most positive real estate experience in the industry.
Responsibilities
- Answer customer inquiries through chat and sometimes email.
- Support customers on topics ranging from the services that we offer, the sign up process, and updates on their listing.
- Direct specific questions related to real estate, operations or other areas to the correct person
- Work together with the brokerage and operations teams to deliver a seamless customer experience, we are a collaborative team.
- Contribute to the overall direction of the product by providing insights and feedback on the tools, process and communications to our product and marketing team.
Requirements
- Excellent Attention to Detail
- Must have previous chat support experience
- 2-4 years customer service experience at a customer service focused organization or on a helpdesk platform
- Experience with technical support and/or real estate knowledge a plus.
- Have proficient typing skills
- Have excellent written and verbal communication skills
- Enjoy working on a collaborative team
- You must be US based – no international applicants
- We are open to flexible schedules and weekend work, but this is a 40 hr a week job
Winner of Built in LA’s Best Small Companies to Work For! We’re an ambitious, smart, and open-minded group both from the real estate world and many other backgrounds (ecom, product, consumer, writing, etc). We are athletes, cookbook authors, volunteers, surfers, bikers and many more… Our employees are passionate about our mission and care about our customers.
We believe in supporting our employees and creating a work environment that is positive, productive and rewarding. We put our people first. We offer health benefits, dental, vision, and matching 401K. We hire both for remote work or co-located in San Clemente or Santa Monica.
When you’re ready for a challenge and a team that will support you along the way, join us. You will engage in interesting and challenging work that will improve the real estate market every day. HomeLister is an equal opportunity employer.
APPLY HERE
by twochickswithasidehustle | Jan 7, 2022 | Uncategorized
Transcription Specialist – REMOTE
About Elevation Connect:
Elevation Connect – PERFORMANCE FOR PURPOSE
Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our “Performance for Purpose” philanthropic model. When people work for a company with purpose, they are driven to out-perform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us.
Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. These positions are work from home in one of the following states: AL, AZ, CO, FL, GA, KS, IN, MI, MN, MS, NC, OH, SC, TN, TX, VA, NC, KS, LA, WY.
We are posting multiple postings for this role. Please do not apply to multiple postings as it may invalidate your application.
We have an exciting opportunity as a Transcription Specialist!
Transcription Specialist is primarily responsible for transcribing and assigning all queue work to the appropriate queues within the system to meet all SLAs for queue work assignment. The Transcription Specialist identifies cases that meet criteria for Product Quality Complaints and Escalated Events as differentiated from Inquiry Based Cases. The Transcription Specialist cleans up all voicemail transcription for thoroughness and accuracy prior to entering it into the queue for ease of follow up by Consumer Affairs Agents. Entry of consumer contact information for the purpose of merging cases and the merging of cases is handled by the Transcription Specialist prior to entering the case into the correct queue. The Transcription Specialist also handles any non-covered brands inquiries and responses. Transcription Specialist must adhere to all SLAs including transcribing and assigning queue work into the appropriate queue within 24 hours.
Overview of daily activities:
• Transcribe all Voicemails with thoroughness and accuracy.
• Identify all Escalated Event and Product Quality Complaint cases and assign them to the appropriate queue
• Identify all Inquiry based cases and assign them to the appropriate queue
• Enter all consumer information in the system with accuracy
• Embody our purpose of “making brands and people feel at home†in every contact with a consumer.
Elevation Connect, LLC – Confidential & Proprietary
• Ensure that all consumer contacts are transcribed an assigned in accordance with department and client specific SOPs, SLAs, policies, and procedures.
• Ensure that all queues work is assigned by end of shift.
• Maintain expert knowledge of all SOPs, documents, and processes at a department and client specific level.
• Know and own timelines for all cases assigned. Make awareness of any potential timeline breaches prior to the breach of timeline to direct manager.
• Ensure that all processes and procedures are complied with in documenting and communicating consumer contacts.
• Maintain accurate, thorough records of incoming and outgoing consumer communications as it relates to non-covered products.
• Exhibit superior customer service at all-times with clients, customers, colleagues, and consumers.
• Navigate digital Knowledge Base, websites, and reference materials with efficiency and speed.
• Initiate and maintain knowledge on multiple client products and logistics which are updated at a frequently changing pace.
• Assist with updates pertaining to Consumer Affairs Reference materials.
• Identify Consumer Affairs trends and escalate to appropriate sources.
• Assist on or manage special projects and new processes as needed throughout the year.
• Align all work to our core Purpose and Values including Family, Customer Excellence, Integrity, Stability, Relationships Restlessness, and Sustainability.
Hours:
• Training will be conducted virtually during the hours of Monday-Friday from 7:30am to 3:30pm, EST and as late as 5:00pm in the last weeks of training.
• Hours will be scheduled between 8:00am-8:00pm EST, Monday-Friday. Must be available to work any time within this schedule.
Info:
• Currently hiring for a start date of Jan 17, 2022.
• Position is full-time with benefits (medical, dental, vision) and holiday/sick pay
Requirements:
• High School Degree, Some College Preferred
• Excellent Communication Skills (verbal and written)
• Positive attitude
• Collaborative
• Detail-Oriented
• Time-Management Skills
• Self-Motivator
Elevation Connect, LLC – Confidential & Proprietary
• Ability to handle change and multiple responsibilities
• Empathy
• Excellent digital navigation skills
Technology Requirements:
• PC
o Dual Core CPU (1.5GHz or better)
o 4GB RAM
o 20GB Free Disk space o Windows 7, 8, 8.1, or 10
• Macs
o Intel Core i7, 2.3 Ghz
o 4GB RAM
o Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12
• Chromebook and Linux systems are not supported.
• High-speed internet
• Internet connection should support at least 144 kbps
• Latency from agent to data center should be under 150ms one-way.
• Wireless connections (Wi-Fi) are not supported. Agents should be directly connected to their ISP router thru an Ethernet cable.
• Wired USB Headset required
by twochickswithasidehustle | Jan 7, 2022 | Uncategorized
Overview:
Teemwork.ai is looking for participants with an iOS device in the US for a sound collection project.
Responsibilities:
Participants should have access to an iPhone or iPad and complete recordings of home appliances which generate an alarm sound such as a doorbell, microwave, oven, toaster, washing machine, coffee machine and so on. Goal is to record the alarm sound of home appliances in several positions (close / far). Your provided sound data, which should be free of any Personally identifiable information (PII), will be used to improve the capabilities of Smart home appliances.
Qualifications:
– Located in the US
– Access to an iPhone or iPad which runs the latest iOS (14)
Employment Conditions:
– $25.00 USD per appliance (20 recordings) / $250.00 USD per full collection (10 appliances, 200 recordings)
by twochickswithasidehustle | Jan 7, 2022 | Uncategorized
Come join our Customer Experience team
Our Customer Experience team is committed to ensuring a premier, memorable customer service experience. As the front line of external communication, you will help refine our core product by providing insights and feedback from online interactions with candidates and Interview Engineers.
What you will do
As a Customer Experience Specialist at Karat, you will provide front-line remote customer service support via chat and email. This team operates 24 hours a day in order to support our global operations and further the impact of Karat’s fair, predictive, enjoyable interview philosophy.
Karat’s HQ is based in Seattle, Washington, but we are open to remote U.S.-based candidates for this role. Immigration sponsorship is not available for this position.
- Support Karat clients, their candidates, and our Interview Engineering community during live technical interviews by providing support via email and Slack within SLAs.
- Ensure questions and concerns are responded to within team guidelines, and that the communication reflects company brand and values.
- Help navigate general public inquiries to the right internal team as-needed.
- Work with Karat’s community of Interview Engineers and Quality Control Engineers to accurately portray software engineering candidates’ interview results.
- Provide feedback to team leads that ensure process improvements within the team and function.
The experience you will bring
- Previous customer service or support experience (remote experience preferred)
- Exceptional communication and interpersonal skills (both verbal and written)
- Ability to exercise compassion and empathy with distinct audiences
- Strong English language skills (grammar, spelling, punctuation, etc.)
- Comfortable working with a variety of systems and programs (familiarity with GSuite and Slack a plus!)
- History of reliability and success in a quick change, high-growth, and ambiguous environment
Benefits of joining Karat
Karat strives to offer everything you need to best support you today, tomorrow, and beyond. We’re proud of our current offerings, and highlight some of our team’s favorites below. There are more, just feel free to ask!
Compensation / Time Off:
- Highly competitive salary and stock options
- 401(k) with company match
- Generous paid PTO (see below) and Sick Leave (10 days per year)
- Flexible Time Off Policy for salaried positions
- Three weeks accrued per year for hourly positions
- Global Parental Leave (16 weeks paid with additional 8 weeks transition back to work in part-time capacity)
- 20 paid Company Holidays for 2022
Benefits / Wellness:
- Medical, dental, and vision insurance via Cigna or Kaiser (for CA-based employees)
- 100% premium covered for employees
- 70% premium covered for dependents
- FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
- Mental Wellness offerings such as Calm, Happify, Talkspace, Modern Health, and more
- $150 per month contribution to miscellaneous benefit/wellness of employee’s choice
APPLY HERE
by twochickswithasidehustle | Jan 7, 2022 | Uncategorized
Employer: Two Roads Bookkeeping
At Two Roads, we’re committed to empowering business owners to understand their financials and grow their business. Our dedicated bookkeepers become students of their clients’ businesses, providing support and guidance. As remote employees, they value autonomy, but also know how to work well with others and have fun. If you’re committed to pursuing financial clarity and want to play an active role in the success of small businesses, Two Roads needs you!
Why choose Two Roads?
- Flexibility – get work done when it fits into your schedule (while still being responsive to clients and teammates during normal business hours, and meeting deadlines)
- Autonomy – self-starters rejoice! No micromanaging here.
- Great Team Culture – teammates with a broad range of experience and skills that are willing to help with any questions you may have.
- Growth Potential – enjoy a culture where opportunities for excellence and efficiency come from all levels of the organization, which result in personal and professional growth.
What you’ll be doing:
- Bank, Credit Card, and Loan reconciliations
- Journal Entry postings
- Review of P&L Statements and Balance Sheets
- Production of Monthly Financial Statements
- Performance of Sales Tax and other Tax-Related Issues
- Processing Accounts Receivable / Accounts Payable
- Syncing data across multiple software applications to ensure accuracy
- Historical clean-up projects (as needed)
- Management of requests in a timely manner
- Communicating with clients and/or teammates in a timely manner
The skills and qualifications you’ll need to succeed:
- Passionate about financials
- 4+ years of bookkeeping or accounting experience
- Extreme organization and strong decision-making skills
- Fast learner and open to new ideas
- Clear, concise, and kind communication skills through all mediums: video conference, email, phone, and text
- Understanding of business models
- Comfortable working in a broad range of softwares
- Ability to work from home, 30+ hours/week
Two Roads bookkeepers are:
- Responsive to clients and teammates Monday-Friday, 9am – 5pm EST via email and phone
- Able to give an answer at any time to the financial well-being of clients
- Self-starters: They find the answer. They know how to get help when it’s needed
- Able to work autonomously. We don’t micromanage
- Committed to getting work done on time
- Quick learners as it relates to new software
- Friendly, helpful, and humble
It’s a bonus if you:
- Have previous remote work experience
- Know a thing or two about QuickBooks Online
- Full charge bookkeeping experience with multiple clients
- Value flexibility and have a strong desire to work from home
Minimum Level of Education Required
- 2-year degree (AA, AS, etc.)
Experience Level
- 4+ years of bookkeeping or accounting experience
Our Interview Process:
A strong foundation is what makes an organization successful, and at Two Roads, every person on our team is that foundation. It’s for this reason that we strive, through all steps of the interview process, to ensure that every new team member aligns with our values and culture so it’s a win-win for everyone.
An overview of our interview process:
- Online Application
- This application could take 1+ plus hours to complete, and you can’t save as you go, so plan to complete this in 1 sitting.
- You’ll need your resume handy in an electronic format.
- You may be asked to record a video of yourself.
- We will review your application and when we see a potentially great fit, we’ll follow up with either an initial video interview or a in-depth video questionnaire.
- Once we’ve discovered your values, goals, and vision align with ours, a second video interview will take place with your potential Team Lead and a team member, where you will have an opportunity to discover if we’d be the right fit for you.
- At this point we’ll check references and if all of that checks out, a final video interview will take place with the upper management of Two Roads to answer any final questions either party may have to ensure a win-win.
- We’ll then perform a background check, draft the offer letter, finalize details on start date, etc., and get started!
APPLY HERE
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