Come join our Customer Experience team
Our Customer Experience team is committed to ensuring a premier, memorable customer service experience. As the front line of external communication, you will help refine our core product by providing insights and feedback from online interactions with candidates and Interview Engineers.
What you will do
As a Customer Experience Specialist at Karat, you will provide front-line remote customer service support via chat and email. This team operates 24 hours a day in order to support our global operations and further the impact of Karat’s fair, predictive, enjoyable interview philosophy.
Karat’s HQ is based in Seattle, Washington, but we are open to remote U.S.-based candidates for this role. Immigration sponsorship is not available for this position.
- Support Karat clients, their candidates, and our Interview Engineering community during live technical interviews by providing support via email and Slack within SLAs.
- Ensure questions and concerns are responded to within team guidelines, and that the communication reflects company brand and values.
- Help navigate general public inquiries to the right internal team as-needed.
- Work with Karat’s community of Interview Engineers and Quality Control Engineers to accurately portray software engineering candidates’ interview results.
- Provide feedback to team leads that ensure process improvements within the team and function.
The experience you will bring
- Previous customer service or support experience (remote experience preferred)
- Exceptional communication and interpersonal skills (both verbal and written)
- Ability to exercise compassion and empathy with distinct audiences
- Strong English language skills (grammar, spelling, punctuation, etc.)
- Comfortable working with a variety of systems and programs (familiarity with GSuite and Slack a plus!)
- History of reliability and success in a quick change, high-growth, and ambiguous environment
Benefits of joining Karat
Karat strives to offer everything you need to best support you today, tomorrow, and beyond. We’re proud of our current offerings, and highlight some of our team’s favorites below. There are more, just feel free to ask!
Compensation / Time Off:
- Highly competitive salary and stock options
- 401(k) with company match
- Generous paid PTO (see below) and Sick Leave (10 days per year)
- Flexible Time Off Policy for salaried positions
- Three weeks accrued per year for hourly positions
- Global Parental Leave (16 weeks paid with additional 8 weeks transition back to work in part-time capacity)
- 20 paid Company Holidays for 2022
Benefits / Wellness:
- Medical, dental, and vision insurance via Cigna or Kaiser (for CA-based employees)
- 100% premium covered for employees
- 70% premium covered for dependents
- FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
- Mental Wellness offerings such as Calm, Happify, Talkspace, Modern Health, and more
- $150 per month contribution to miscellaneous benefit/wellness of employee’s choice