With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Director, Quality and Analytics
What You Will Be Doing
ChargePoint is looking for a Call Center Quality Analyst to monitor Customer Service agents and the daily performance of all lines of business by reviewing and evaluating voice (recording), email, chat, and social contacts. In addition, the call center quality analyst will monitor and assess agent demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
The candidate will be responsible for researching customer escalations. Responsible for suggesting methods to improve call center support operations, efficiency, and service to internal and external customers. This individual will assist in developing, creating, and implementing call center quality processes and procedures and make recommendations for enhancements to training materials as needed to enhance the overall ChargePoint customer experience.
This role is a remote position; your teammates will be in the US time zone. This virtual organization environment of teammates is in US-Pacific (PDT), US-Arizona, India (IST), Mexico (CST), and Amsterdam (CEST) time zones. If you are looking to work in a team environment where you interact with leadership daily, please send your resume for review!
What You Will Bring to ChargePoint
Participates in design of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to site management team.
Analyze all customer service metrics (e.g., CSAT, NPS, IQS) and how the support team’s performance affects those KPIs
Uses quality monitoring data management system to compile and track performance at team and
individual level.
Preparing, conducting research on industry standards for survey questions on all lines of business
Performs monitors of customer care calls, chats, and email responses.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Create strategies to improve support KPIs.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center team leaders and managers.
Prepares and analyzes internal and external quality reports for management staff review.
Perform other duties as assigned.
Requirements
2-3 years Call Center Experience
Bachelor’s degree a plus
Excellent verbal, written and interpersonal communication skills.
Outstanding customer service skills and dedication to providing exceptional customer care.
Must be self-motivator and self-starter, able to work in virtual / work from home environment
Focus on quality, overall customer service and experience,
Exceptional listening and analytical skills.
Experience in data visualization abilities / data storytelling is plus
Great people skills and ability to communicate (negative) feedback.
Solid time management skills.
Experience formulating SQL statements to extract data is a plus
Must be able to effectively deal with people at all levels inside and outside of the Company.
Creative ability & writing proficiency.
Ability to multitask and successfully operate in a fast paced, team environment.
Must adapt well to change and successfully set and adjust priorities as needed.
Must be proficient with Microsoft Office (intermediate Word, basic Excel).
Strong working knowledge of Transaction Monitoring systems, preferably Nice, TalkDesk, Genesys, Gong, DialPad, Witness, Verint, Telax, etc.
Free automated transcript, to save around 60% of typing effort
Get rewarded for good performance; become a Reviewer -> Proofreader -> QC
Monthly Bonus of $5 for every 3 hours completed
No obligations, no monthly commitments or withdrawal limits
We don’t assign files, you get to preview and choose the files to work on
Introduction
Scribie.com offers a great opportunity to augment your income by transcribing audio files for us. The work involves listening to the audio files and typing it as accurately as possible. You just need to go through a test process and get certified as a transcriber. Once certified you will be paid for the files you transcribe on an audio hour basis. For each submission, your Scribie.com account will be credited with the appropriate dollar amount. Your earnings will accumulate and you can transfer it to your PayPal account anytime. From PayPal, the funds can be transferred to your bank account. There are no monthly commitments or minimum withdrawal limits. Payments are made once a day.
If you are an experienced transcriber and have spare time, then Scribie.com can help you to fill that up. If you are starting your career as a transcriptionist then you can gain valuable experience and hone your skills on Scribie.com.
We have transcribed more than 6,358,688.79 minutes of audio since 2008 and have paid around $3,025,814.51 to our certified transcribers. Around 40,670 home-based freelancers from all around the world have successfully cleared our transcription test to date.
Additionally, the core skill we look for is ability to correct manual/automated transcripts. Scribie will not be a good fit if you are looking for typing-only jobs.
Please note that we cannot process PayPal accounts from residents of California, US as we are not AB5 compliant as of now.
Verified PayPal Account
We send payments via PayPal and we require a Verified PayPal account in order to be eligible for this program. It is a necessary requirement and cannot be relaxed. In order to verify your PayPal account, it has to be linked to a bank account and/or credit card depending upon your country. Please check the PayPal FAQ for the exact process. If you do not have a PayPal account already then please sign up for one and get it verified before taking the test. It is free to sign up for PayPal.
This requirement is specifically to ensure that you are able to receive the money when we transfer your earnings to your PayPal account. A Verified PayPal account indicates that you are able to successfully transfer your earnings to a bank account eventually. It also helps us save on support costs for payments related issues.
You can specify any PayPal account as long as it’s Verified and not in use already. It can also be changed later on. The PayPal account is not used for any purpose other than funds transfer. We do not support any other payment methods currently.
Transcription Process
Our transcription process consists of following steps.
File Splitting
Raw Transcription
Review
Proofreading
Quality Check
1. File Splitting: In the first step, the audio file is split at 6 minute intervals.
2. Raw Transcription: In this step, the audio for each part file is played back and transcribed as accurately and cleanly as possible. The incomprehensible parts are marked with blanks. We provide a free automated transcript which you can correct and submit as per our guidelines.
3. Review: During Review, the Raw Transcript is checked for correctness and quality. The audio file is played back again and each transcribed word is checked against the audio. The blanks are filled, if possible. Timestamps and speaker tracking are also added at this stage.
4. Proofreading: In this step all part files are collated together and the combined transcript is checked against the audio once more.
5. Quality Check: In the last step, the transcript is quality checked and either delivered to the customer or re-proofread.
The Freelance Transcription Program is applicable at steps 2, 3, 4 and 5, namely Raw Transcription, Review, Proofreading and QC. As a certified transcriber you can login to your account anytime, select a file for transcription, review or proofreading and submit them. The earnings will be credited to your account when your file completes the next step. You can also preview any file to check the quality and accents and before you select.
A detailed description of our process is available .
Payments
We pay $5 to $25 per audio hour.
We pay by audio hour and not the actual time spent working on it. The payment for 6 minute file therefore can vary from $0.5 to $2.50.
The earnings are credited to your Scribie.com account once your submission is reviewed and it accumulates there. It can be withdrawn to your PayPal account anytime. You have to submit a withdrawal request for that. There is no minimum withdrawal limit. The funds will be sent to your PayPal account in 1 business day.
There are no application fees or any other charges.
Bonus
We pay a monthly bonus of $5 for every 3 hours completed each month. The bonus is paid at the 1st day of each calendar month and it includes all submissions which have been credited in the previous calendar month. Three hours each month equates to around one 6 minute file each day. Therefore if you submit 6 minutes of raw transcripts or reviews each day, your monthly earnings will be $40 including the bonus payment.
There is no restriction on the number of files you can submit each day. Therefore the bonus amount depends solely on your ability. Also since the transcription/review files are always 6 minutes or shorter, you can select files whenever you have some spare time.
Referral & Affiliate
You can increase your earnings further by referring other transcribers and/or customers to us. We will pay a 5% affiliate commission to you for each transcript order placed by a referred customer. For referred transcribers, we will pay a 2.5% referral commission on their direct earnings. There is no limit on the amount you can earn from referral or affiliate commissions.
We encourage you to promote your Scribie.com profile on your blog, Facebook, Twitter and other social media sites. The profile page has referral/affiliate codes embedded in it. Anyone who applies as a transcriber or orders a transcript after visiting your profile page will be automatically marked as your referral.
Automated Transcript
We also provide an automated transcript with each file. The automated transcript is machine generated and the accuracy varies from 60% to 90% depending upon the audio quality, accents, and other things. Therefore it has to be corrected before submitting. However, this can still save around 50% of the typing effort. The following has to be corrected:
Mistakes
Missing words
Missing or incorrect paragraph breaks
Utterances for strict verbatim files
Incorrect capitalization of words
Missing punctuations, especially "
The Auto Transcribe button in the editor will insert the automated transcript at the current cursor position. This feature is provided free of charge so as to improve your efficiency and productivity.
Certification Process
The certification process consists of several steps. A summary is provided below.
Sign Up
Confirm Email
Setup PayPal
Submit Test File
Certified!
1. Sign Up as Transcriber: The first step is to sign up as a transcriber from the Sign Up page.
2. Email Confirmation: To confirm your email address, we will send an email to the signup email with a link. Please visit the link in your browser to complete the account creation. You can delete your account and signup with an alternate email as well.
3. Setup PayPal Account: Before you take the test you have to specify a Verfied PayPal account which is a .
4. Test File Submission: To take the test, choose one of the files listed, transcribe it and submit the transcript. Please note that your submission will be rejected if any violations are found.
5. Certification: Your submission will be graded when the file is delivered to the customer. Depending upon the grade, you will either be certified as a transcriber (and paid for the test file) or rejected. If rejected, you may compare the differences between your submission and the reviewed file, enable re-test and submit another test file. The maximum number of attempts is 10.
Post Certification
After you have been certified, you can login to your Scribie.com account with your email address and password and select any available file. Files are available on a first-come, first-serve basis and assigned to the first person who selects them. You can select as many files as you want but you can have only one assignment at a time. The assignments have to be submitted within 2 hours with one allowed extension for an hour. You may also cancel your assignment. There are no penalties for cancellation or timeouts.
Your account will be credited with the respective dollar amount for the file once the submission is reviewed. Each file has review-by date and the review will be completed on or before that date. The earnings keep accumulating on your account till you submit a withdrawal request to transfer the earnings to your PayPal account. All withdrawal requests are processed in 1 business day. There are no minimum limits on withdrawals. However a fee of 2% is charged if the amount is less than $30.
We also provide a certified profile page and an embeddable widget which you can display on your blog or website. The certificate accredits you as an audio transcriber on Scribie.com and lists your work experience and performance history. You can use this certificate as a reference for the transcription work done on Scribie.com, if required.
Performance Tracking
We employ a grading system to track performance. The grades range from A+ (5/Excellent) to D (1/Poor) and are based on major mistakes found in the submissions. The average of the grades of the last 100 submissions, called the Overall Grade, is the metric used to track performance. Reviews will be enabled after 1 audio hour of raw transcript submissions have been credited and your Overall Grade is above 3. Similarly, Proofreading will be enabled after 5 audio hour of Review submissions have been credited and your Overall Grade is above 3.5. QC will be enabled after 10 audio hour of Proofreading submissions have been credited and your Overall Grade is above 4.
A minimum Overall Grade of 2.5 has to be maintained for you to keep working on Scribie. You will not be able to work on any files if the OG falls below that mark. However, your account will remain active and it can still accrue Referral and Affiliate commissions, if any. You can also opt to delete your account and re-take the transcription test after 6 months from the date of account deletion.
We also provide a dispute resolution mechanism for incorrectly graded and/or reviewed files. The disputes are completely anonymous and are arbitrated by our administrators. Our final decision is binding.
Potential Earnings
The amount you can earn from Scribie.com solely depends on your skill and ability. For an average case, if you spend 8 hours each day 6 days a week on Scribie.com, the following will be your earnings.
Assignment Type
Potential Monthly Earning
Only Transcription
$200 – $300
Transcription and Reviews
$300 – $500
Transcription, Reviews and Proofreading
$500 – $700
Transcription, Reviews, Proofreading and QC
$700 – $1000
If you spend lesser time, then your earnings would be proportionally lower. Conversely, if you have the skills and are able to pick up the work, your earnings can be double the amount listed. These are very conservative estimates only applicable for the average case.
Please note that the above is provided solely for the purpose of illustration and estimation.
APPLY HERE
Quility is a leading technology-enabled, independent provider of insurance protection and financial wellness solutions. With thousands of agents operating in all 50 states, and a corporate staff of over 150 strong, we forge long-lasting relationships with America’s families and curate life insurance solutions to meet their evolving needs. Our advisors, partners and team members come from a variety of backgrounds, but we all have one thing in common: We are dedicated to helping our clients protect what matters most.
We are seeking a Data Entry Specialist to join the team. This role is responsible for performing data entry work using a computer and appropriate software; entering, updating, researching, verifying and/or retrieving data into/from various systems; and ensuring the accuracy and confidentiality of information recorded.
Essential Functions
Enters, updates and verifies data into various systems for use by all personnel.
Reviews and verifies data entered into Quility’s database to ensure accuracy.
Tracks contracts and other documents received and completion dates.
Assists and trains employees and new data entry operators on software programs.
Aids technical staff to resolve computer and software problems.
Runs and distributes reports.
Creates back up files for all data.
Competencies
Communication Proficiency
Ethical Conduct
Organizational Skills
Technical Capacity
Time Management
Accuracy
Efficient
Highly Productive
Required Education and Experience
Bachelor’s degree in finance, business administration or related field, or equivalent number of years of contract experience.
At Alt, we envision a world where anything is an investable asset. Using trading cards, we’re establishing a proof of concept to create financial products that traditional financial institutions don’t support or recognize as collateral. Our future plans are to expand into other asset classes to support everything from trading cards, watches, NFTs and even LP interests.
To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.
Alt is a dedicated equal opportunity employer committed to creating a diverse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.
What we are looking for:
Alt’s Operations team is looking to hire a data entry contractor to help with its day-to-day business operations. This role requires a high attention-to-detail as you will be responsible for handling and entering very sensitive, critical information to the company’s core business activities.
The impact you will make:
Work cross-functionally with operations, customer, and trading partners to help maintain the accuracy and upkeep of Alt’s sports cards portfolio
Audit Alt’s incoming inventory from multiple sources
Input costs for inventory
Fill out submission forms when inventory is sent to external parties
You have:
Bachelor’s degree or pursuing a bachelor’s degree
Strong attention to detail
Highly motivated to complete business critical tasks
Proficient communication skills
Interest in alternative assets space and aligned with company’s vision and goals
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