Social Media Moderation – Multiple Languages Needed!

by | Mar 11, 2022 | Uncategorized

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Social Media Moderation! Do you have a Social Media Moderation background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects… then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. 
Our client architects, strategizes, develops and implements groundbreaking franchise content and leverages it across all media platforms.  ModSquad is collaborating on two different TV shows with the studio, both coming soon to a popular streaming platform.
We need mods who are enthusiastic about the fantasy genre to help moderate social media channels (Twitter, Facebook and Instagram) related to the show. Our objective is to help the studio to gauge the mood of the community and identify any trend. 
You’ll work on a social media tool (Sprinklr right now, but we plan to move to another tool in the near future), where you’ll monitor the discussion on different threads, and escalate what’s important. 
Project Hours:10 pm – 2 am PST9 am – 12 pm
Commitment:10 – 15 hours per week90 days (as needed)
Language skills needed: Arabic, Turkish, Italian, English, Latin American Spanish, Brazilian Portuguese, French

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate – Discussed during your first interview
  • Paid orientation

What We Are Looking For:

  • Familiarity with a moderation tool
  • Familiarity with Facebook, Twitter and Instagram
  • Passionate about the subject matter
  • Aware of online trends
  • Critical thinking
  • Professional level language skills in one of the following languages: Arabic, Turkish, Italian, English, Latin American Spanish, Brazilian Portuguese, French

Responsibilities include:

  • Moderating content on the platform
  • Following approved processes and adhering to strict client guidelines
  • Keeping up to date on all procedures
  • Submitting timely shift reports detailing all activity from each shift

Workspace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above (Please note:  A Chromebook is not sufficient for ModSquad projects.)
  • Quality headset 
  • Quiet workspace to take calls 
  • Willingness to install MSQ security software and 2FA app on phone 

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note:  A Chromebook is not sufficient for ModSquad projects.

APPLY HERE

Chat Support Specialist

by | Mar 11, 2022 | Uncategorized

USA Work at HomeState:USA Work At HomeJob Description:

We are looking for tech savvy people to provide customer support and basic troubleshooting for mobile wireless customers. The Chat- Care & Tech Support Specialist is responsible for providing an excellent customer experience and technical support by promptly and accurately responding to customer inquiries/issues via digital channels. Such platforms may be, but are not limited to: Webchat, messaging platforms, Social Networks (Facebook, Twitter), and email. You may, on occasion, interact with customers verbally via outbound phone calls. Due to channels of communication, some responses to customers may represent the client publicly. 

Responsibilities include:

  • Providing each customer with a world class experience.
  • Answering product and tool related questions.
  • Guiding Customers through placing orders, updating account information, and conducting basic troubleshooting of mobile devices.
  • Be the front-line responder and act as a consulting concierge for helping customers find the best possible solution.
  • Act as an advocate for the company in social care spaces by using engaging dialogue and answering questions appropriate to the incoming care format in accordance to the brand voice.

All you need is:

  • Customer Service Experience! As chat is the only way these customers can interact with the provider, it is important that we build a team who is well equipped to provide a top-notch customer service experience! We look for people who can engage end-users by conveying empathy, a willingness to help, and expertise.
  • Tech Savvy! As this is a chat program, and the product is mobile phone technology, we look for someone who has a high level of comfort using both computers and smart phones. Additionally, we look for someone with the Ability to look beyond obvious solutions and experiment with different approaches to solving problems to logically troubleshoot technical issues.
  • Written Communication Skills! As the customer cannot see or hear you, there is a need for flawless grammar, spelling and punctuation as well as well-structured responses. This helps ensure the customer is reading the message as you intended it to be read.
  • Ability to type a minimum of 30 WPM
  • Attention to detail and process adherence
  • Quick adaptation to process changes as needed
  • Ability to work independently, self-learner

What we offer:

  • Competitive hourly rate – $14.50/hr
  • Medical, dental and vision benefits
  • Paid training & PTO
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:

Requirements to work from home:

  • Excellent Internet connectivity:
    • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
    • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
  • A productive, quiet and distraction-free, secure place to work
  • A headset to use for training and meetings that is/has:
    • USB
    • Dual ear
    • Noise-cancelling microphone
  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

APPLY HERE

Junior Copywriter

by | Mar 11, 2022 | Uncategorized

We’re hiring a writer.
We’re looking for someone to write typical B2B content that doesn’t read like your typical (terrible) B2B content.
You’ll write things like blog posts, case studies, emails, and e-books.
And you’ll do this while avoiding all the traps and tropes common to the genre. You’ll resist the easy cliche, the empty jargon, and the overwrought sentence. You’ll aim for more than vapid generalizations and sophomoric insights.
You’ll write things that are clear and conversational, interesting and useful.
Some details:– You’ll report to the marketing manager and closely collaborate with the whole marketing team including the CMO, head of editorial, and the demand generation, design, and social media teams. You’ll also work with other departments such as sales and people ops.- ModSquad is primarily a remote company and we’re a distributed team. This is a remote position. Collaboration tools include Slack, Google Docs, and Asana.
How to Apply:– We strongly encourage a cover letter. (You’re a writer, right? Write!) And you’ll want to include some writing samples.

Our Ideal Writer:

  • Knows how to tell a story. About anything
  • Presents ideas in a coherent, logical order
  • Knows how to write effectively for skimmers
  • Values verbs over adjectives. Is suspicious of adverbs
  • Resuscitates sentences using the Paramedic Method. Has read Revising Prose more than once
  • Has read Several Short Sentences About Writing and has … thoughts
  • Can diagram a sentence
  • Writes in a way that, when read aloud, sounds natural
  • Questions terms such as ‘B2B’ and ‘content’
  • Is curious and can find something interesting in any topic
  • Is already thinking about how to improve this job description

What you’ll do:

  • Write B2B content – lots of it
  • Follow editorial, voice, and tone guidelines
  • Proofreed, carefully
  • Help interview clients and experts
  • Research
  • Layout and publish copy in tools like Mailchimp and WordPress
  • QA deliverables (email, blog posts, pdfs, etc.)
  • Optimize for SEO (without ruining the voice or message)
  • Track and analyze performance in Google Analytics

What you’ll need:

  • Evidence of that you have done and can do each aspect of the job. Ideal candidates would have a bachelor’s degree and few years of experience as a working writer. What matters most is your ability to write.
  • We’d love for you to have all the typical desirable traits you find in job descriptions. You’re collaborative and know how to accept and apply feedback. You’re detail oriented and have a strong work ethic.

Things that would be helpful:

  • Industry experience
  • Marketing experience
  • Familiarity with marketing automation software such as Pardot or Hubspot
  • Familiarity with Markdown, HTML, Github

APPLY HERE

Payroll Specialist

by | Mar 10, 2022 | Uncategorized

Employer: TrueCommerce

Full-Time

Salary: $42,000 USD per year

Locations

Colorado Springs, CO 80903, USA

  • Houston, TX 77058, USA
  • Cranberry Twp, PA 16066, USA
  • Columbus, OH 43215, USA
  • Remote – USA except Colorado
  • United States

Description

The Payroll Specialist will provide general payroll support for the TrueCommerce organization. This position will deal with a diverse group of employees, customers, and external vendors. Work requires analysis and use of independent judgment with frequent access to confidential information in order to plan, prioritize, and organize a diversified workload.

Monday through Friday – 40 hour work week, Full time, Non-Exempt

Benefits Offered: Medical, Dental, Vision, Retirement Plan, Disability and Life Insurance, EAP, Paid Parental Leave, FSA, PTO, Holidays etc.

Payroll Specialist Job Duties and Responsibilities:

  • Supports Accounts Payable and Accounts Receivable activities to ensure accuracy and timeliness.
  • Data enters and processes information into payroll system (UKG – Business Intelligence)
    • Reviews timesheets for accuracy within the system
    • Process for 6+ US companies and 1 in Canada
  • Reviews new hire records including direct deposit information in payroll system for accuracy
  • Assists with general payroll questions directly with employees
  • Prepares and adjusts accounting-related entries.
  • Calculates monthly sales commissions in NetSuite.
  • Tracks scheduled payroll deduction adjustments
  • General bookkeeping.
  • Prepares reports as needed.
  • Provides backup support to Payroll Manager (US and Canadian payroll processing).
  • Prepares documentation for external auditors when necessary.
  • Performs other duties as assigned.

Skills and Abilities:

  • Attention to detail
  • Multitask
  • NetSuite (preferred)
  • UKG (preferred)
  • Microsoft Excel, Outlook
  • Organizational skills
  • Written Communication
  • Verbal Communication
  • Works well within a team
  • Work with foreign currency (preferred)

TrueCommerce, a global provider of trading partner connectivity, integration and unified commerce solutions, is the most complete way to connect your business across the supply chain, integrating everything from EDI, to inventory management, to fulfillment, to digital storefronts and marketplaces, to your business system, and to whatever comes next. To stay ahead in today’s dynamic global market, companies need to be able to do business in a lot of different directions at once. TrueCommerce has helped businesses be more connected, more supported, and more prepared for what’s next. That’s why thousands of companies – ranging from start-ups to the global Fortune 100, across various industries – rely on us.

TrueCommerce. Do business in every direction.

Our culture and values are what set us apart! TrueCommerce provides an open and positive work environment where providing employees with a work/life balance is key. Work is not only challenging, but interesting and rewarding as well. We encourage employees to grow and develop by providing opportunities for advancement. We offer competitive benefits including a 401(k) with employer match, health insurance, dental insurance, vision insurance, disability insurance, life and AD&D insurance, paid time off (PTO), and parental leave.

Additionally, TrueCommerce organizes events throughout the year like global town hall meetings, team outings, holiday events, and opportunities to volunteer for charities. Come join our team!

Qualifications

Behaviors

Required

  • Team Player: Works well as a member of a group
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

APPLY HERE

Administrative Assistant

by | Mar 10, 2022 | Uncategorized

Employer: Ajilon

Description

LHH is looking for an Administrative Assistant to work with one of our prestigious real estate clients. The administrative assistant will provide support to the Relocation Support Center. This is a remote position (East Coast candidates preferred), and a temp 6-month contract. This position is starting at $17/hr.

Responsibilities

  • Support specialists and managers with transaction data-related tasks including data entry of newly placed referrals in client management systems.
  • Assist relocation specialists and managers in processing referrals.
  • Follow up on transaction-related tasks that provide specialist support.
  • Other duties as assigned

Basic Requirements:

  • High School diploma or equivalent
  • 1-3 years prior customer service experience
  • Proficient in Microsoft Office Suite

Preferred Requirements:

  • Real Estate license or experience preferred.
  • Excellent data entry skills with strong attention to detail
  • Strong written and verbal communications skills including proper phone etiquette and ability to communicate with individuals on varying levels.
  • Strong administrative/organizational skills with the ability to multi-task and prioritize in a team environment.

APPLY HERE