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3Play Media is a rapidly growing start-up located in the North End neighborhood in Boston. We’re looking for motivated, energetic, and creative candidates who are excited to help us transform the way people access video.
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GoTranscript is a thriving web-based transcription and translation company. We’re always looking to fill our open freelance transcription jobs so we can grow our team and keep pace with customer orders. If you’re a skilled transcriptionist who takes pride in your work, and you want to make a difference in the world, we want you!
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Client Bill Representative
At Zotec Partners, our People make it happen. Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – those across the country who make up our diverse Zotec family and help make this company a best place to work. Over 20 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 1,000 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers.
We’re seeking a Client Bill Representative to join us.
As a Client Bill Representative, you will be responsible for monitoring data entry of patient demographics and charges and reviewing accounts for additional information needed for monthly invoice billing.
What you’ll do:
- Ensure accuracy of charge posting for client bill accounts
- Monitor and release monthly invoices
- Direct contact with clients for online portal implementation
- Complete other duties as assigned
What you’ll bring to Zotec:
- Familiarity with medical records a plus
- 1–2 years of medical billing knowledge required
- Attention to detail and accuracy is a must
- Proficient MS Office skills
- Excellent written communications and organizational skills
- Flexible mentality; willing and capable of performing varied tasks and adapting to change
- Able to work in a team environment
- Professionally exercises discretion and independent judgment in day-to-day work
- High school diploma or equivalent
Call Center Quality Analyst
US Remote
About Us
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Director, Quality and Analytics
What You Will Be Doing
ChargePoint is looking for a Call Center Quality Analyst to monitor Customer Service agents and the daily performance of all lines of business by reviewing and evaluating voice (recording), email, chat, and social contacts. In addition, the call center quality analyst will monitor and assess agent demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
The candidate will be responsible for researching customer escalations. Responsible for suggesting methods to improve call center support operations, efficiency, and service to internal and external customers. This individual will assist in developing, creating, and implementing call center quality processes and procedures and make recommendations for enhancements to training materials as needed to enhance the overall ChargePoint customer experience.
This role is a remote position; your teammates will be in the US time zone. This virtual organization environment of teammates is in US-Pacific (PDT), US-Arizona, India (IST), Mexico (CST), and Amsterdam (CEST) time zones. If you are looking to work in a team environment where you interact with leadership daily, please send your resume for review!
What You Will Bring to ChargePoint
- Participates in design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to site management team.
- Analyze all customer service metrics (e.g., CSAT, NPS, IQS) and how the support team’s performance affects those KPIs
- Uses quality monitoring data management system to compile and track performance at team and
- individual level.
- Preparing, conducting research on industry standards for survey questions on all lines of business
- Performs monitors of customer care calls, chats, and email responses.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Create strategies to improve support KPIs.
- Coordinates and facilitates call calibration sessions for call center staff.
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
- Perform other duties as assigned.
Requirements
- 2-3 years Call Center Experience
- Bachelor’s degree a plus
- Excellent verbal, written and interpersonal communication skills.
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Must be self-motivator and self-starter, able to work in virtual / work from home environment
- Focus on quality, overall customer service and experience,
- Exceptional listening and analytical skills.
- Experience in data visualization abilities / data storytelling is plus
- Great people skills and ability to communicate (negative) feedback.
- Solid time management skills.
- Experience formulating SQL statements to extract data is a plus
- Must be able to effectively deal with people at all levels inside and outside of the Company.
- Creative ability & writing proficiency.
- Ability to multitask and successfully operate in a fast paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed.
- Must be proficient with Microsoft Office (intermediate Word, basic Excel).
- Strong working knowledge of Transaction Monitoring systems, preferably Nice, TalkDesk, Genesys, Gong, DialPad, Witness, Verint, Telax, etc.
Location
Remote – US
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Be Successful From Home
- Work on your own schedule, as many hours as you want
- Grow your business at your own pace
- Have open access to work 24/7
- Save on daycare, gas, and other expenses you may have when working outside the home
- When you work with VIQ, you are self-employed, not an employee
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