by twochickswithasidehustle | Mar 9, 2022 | Uncategorized
Job Description
Live Chat Technical Customer Service Advisor
Remote – US
The Opportunity:
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about our company and career opportunities, please visit www.blackboard.com.
Blackboard Student Success brings virtualized support and technology-enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.
Blackboard Student Success is hiring for remote, work from home opportunities with immediate availability and schedules that offer flexibility.
Primary position responsibilities will include:
- Resolving end user inquiries by utilizing chat technologies
- Provide complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
- Handling and resolving situations with customers in a timely and effective manner
- Assisting management with special projects relating to customer service
- Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
- Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
- Troubleshooting hardware and software issues
- Performing software installations
- Performing remote troubleshooting
- Walking customers through outlined problem-solving processes, using our knowledge base system
- Asking questions to determine nature of problem
- Serving as first point of contact for customers seeking technical assistance over chat
The Candidate:
Requirements:
- Able to sit and work at a desk and on the computer for extended periods of time
- Must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
- Home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
- Must have either an ISP-provided modem that allows a third party VOIP or a personal modem and personal router without restrictions
- Must be able to wire company hardware directly into the router, which may not be more than 100 feet from your computer
- Minimum download speed 10 Mbps and Minimum upload speed 5 Mbps
- Must be able to pass a typing speed test and type 50 WPM
Qualifications:
- High School diploma or equivalent required
- Must be at least 18 years old
- Flexible to work a variable schedule, including evenings and weekends, based on call center needs
- Proficient organizational skills and detail-oriented
- Excellent time management skills
- Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
- Excellent written and oral communication skills
- 1+ years of professional customer service experience, preferably in a large Call Center environment as a chat agent
Preferred skills/qualifications:
- Some level of college completed
- Able to easily operate a computer learning and adapt quickly to software applications
- Able to troubleshoot caller issues and provide supporting help documentation
- Committed to quality and service matrix and culture
- Able to quickly adapt to face changing situations
- Able to provide positive customer experience
- Self-motivated, accountable approach combined with strong sense of teamwork
- Strong sense of customer service with enthusiastic, energetic, and professional behavior
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
It is the Company’s policy that all U.S. employees provide their vaccination status. Vaccinated employees will be required to upload proof of vaccination and unvaccinated employees will be required to follow testing protocols.
This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, WI, WVÂ
APPLY HERE
by twochickswithasidehustle | Mar 9, 2022 | Uncategorized
Cognosante is on a mission to transform our country’s healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people’s lives today!
Job Description
The role of the Quality Analyst is to perform quality assurance audits on phone calls, emails, and chats. The analyst will review and grade customer contact events for technical accuracy, compliance to policies and procedures, and observable soft skills. The analyst may also provide measurements to help gauge the customers overall level of satisfaction with the contact event.
Schedule, Reporting and Training:
PART TIME Employees: A typical workweek will consist of 4-hour shifts per day, Monday- Friday, between the hours of 8am – 5pm EST. Two shifts are available, 8am – 12pm and 1pm – 5pm (all times based on Eastern Time Zone). All employees are required to commit to at least 20 hours per week.
Training will include 2- 3 weeks of remote web based training and 9 – 10 weeks of additional on the job training. Classes will run 4-5 hours per day, Monday- Friday, between the hours of 8am – 5pm EST. Breaks will be administered.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Requirements:
Must have a safe and secluded at-home office that is free of normal household distractions
Typing speed of 35wpm with at least 85% accuracy
Must have a home PC equipped with MS Word and MS Excel
Must be proficient with MS Word and Excel
Must have basic computer skills
Strong customer service skills required
Strong verbal and written skills (excellent grammar, punctuation and spelling required)
High school diploma or GED required. College degree preferred.
Competencies
To perform this job successfully, the individual should demonstrate the following competencies:
Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Quality Management– Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
Language Skills
Must have strong written and verbal communication skills.
Computer Skills
To perform this job successfully, an individual should have knowledge of database software, spreadsheet software and word processing software.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
Quick tips on virtual hiring success:
Test your tech—make sure your internet connection and video conferencing program are both working prior to your interview.
Dress appropriately—dress for success and ensure your surroundings are tidy.
Be prepared—do your homework, rehearse your responses to key interview questions, and prepare your own questions.
Be personable—make eye-contact, smile often, and demonstrate enthusiasm for the role.
Remove distractions—engage with the interviewer by removing all distractions, including your smartphone.
Cognosante will not provide sponsorship for employment-based immigration benefits for this position.
Cognosante requires all employees regardless of position, work location or telework status to be fully vaccinated against COVID-19 unless prohibited by federal, state, or local laws. Cognosante will consider requests for reasonable accommodations due to disability or a sincerely held religious belief or otherwise in accordance with any federal, state, or local laws.
APPLY HERE
by twochickswithasidehustle | Mar 8, 2022 | Uncategorized
Employer: AlphaSights
About AlphaSights
AlphaSights is the global leader in knowledge on-demand. We connect investment and business leaders with a dynamic network of industry professionals whose informed perspectives help our clients make superior investment and business decisions. With 1200+ employees and nine offices across the US, Europe, Middle East, and Asia, AlphaSights regularly ranks as one of the fastest-growing companies in the world.
The English Transcriptionist Position
We are seeking experienced transcriptionists to join our remote freelance team. Successful candidates will be comfortable and confident transcribing sophisticated business language quickly and accurately. Candidates must be highly proficient transcribers with three+ years of professional human transcription experience and have access to their own transcription software, such as Express Scribe or similar, and must have Microsoft Word version 2007 or newer. We use 100% human transcription and do not allow any kind of automatic speech recognition software or technology.
Role Features
- Long-term projects and consistent work
- Independent contractor status (freelance)
- Remote work – work from the comfort of your own home
- Flexible schedule
- Opportunities for advancement
- Join a global team of hardworking, like-minded individuals!
What You’ll Need to be Successful
- At least 3 years of professional transcription experience (business and general experience preferred). NOTE: This is not a medical transcriptionist role
- The ability to meet 98-99% transcription accuracy with 100% human transcription (no AI or voice-to-text software)
- Must have experience transcribing multi-speaker files and adding speaker IDs
- Must have excellent US English grammar skills
- Familiarity transcribing a wide variety of accented English
- Dedicated to meeting project deadlines on time and familiarity with quick turnaround times
- Ability to follow an intelligent (“clean”) verbatim style guide
- Highly proficient at researching terminology
- Experience using professional transcription software such as Express Scribe and typing within a template
- Must have MS Word version 2007 or newer
- Must be willing to sign an NDA
What to Expect from our Hiring Process
- We strive to set clear expectations about the requirements for this role, and would ask the same transparency, integrity and honesty from our applicants regarding all aspects of their application
- Qualifying candidates will be asked to submit an interview questionnaire and complete a short assessment. Please note that not all applicants will qualify
- Due to the high volume of interest in this role, applications which are rejected will not be reviewed again within a 6-month period
- Contractors are required to pass a high-level background check
by twochickswithasidehustle | Mar 8, 2022 | Uncategorized
Employer: Naylor Association Solutions
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed/necessary.
General Ledger
- Assist with the month-end revenue and cost recognition process, including entering journal entries to record revenue and costs
- Assist with monthly reconciliation of AP and AR
Reporting
- Provide data for analyzing monthly revenue and costs by project for each division
- Assist with Client- and Customer-related ad hoc reporting
- Assist with analysis of key balance sheet accounts
General
- Utilize accounting system, billing system, spreadsheets, and presentation software
Qualifications
- Bachelor’s Degree in Accounting or Finance
- 1-2 years’ relevant experience
- Ability to work and effectively communicate with all levels within a corporate environment
- Strong organizational and analytical skills
- Experience with enterprise-level accounting systems, databases, and reporting tools a plus
- Proficient with MS Excel, Word, PowerPoint
Naylor Association Solutions is an equal opportunity employer and is committed to hiring a diverse workforce.
APPLY HERE
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