Opportunity:
Are you a person who excels at organization and managing details? Are you familiar with data entry and reporting, software support services, and scheduling time and resources? If so, we have a Data Entry Specialist position that may be perfect for you. Join a team that has created a cutting edge software for ASSA ABLOY that supports the architectural, construction and owners needs in managing doors, hardware, accesses control and much more.
Accurate, reliable product data provided in a timely manner is at the core of all our software solutions. Creating and maintaining this product data in a form that can be used by our various stakeholders is key to our continued success. Our diverse and talented team is fun, hardworking and dedicated to mutual support and success.
JOB ACCOUNTABILITIES:
In this data entry position, the responsible individual must be able to manage product data, pricing, and associated collateral information in a proprietary database. Your role is a significant and relied-upon colleague working behind the scenes supporting the day-to-day operations of our software teams and the users.
Key responsibilities in this role include:
- Closely working with several software development teams to prioritize work projects for database and related updates.
- Maintenance of Price Book System (PBS) database product pricing, catalog items, reference numbers, and collateral information.
- Update new or discontinued products and to make necessary corrections in the associated databases and software programs.
- Establish working relationships with various manufacturers both within and outside of ASSA ABLOY to ensure accurate and timely product data.
- Update web-based project management and issue tracking tools and reference spreadsheets to a price book disposition.
- Analyze/investigate and, where necessary, correct discrepancies in product data and reporting.
- Continuously learn and train on changes and enhancements to improve troubleshooting and navigating processes and identification of bugs in the software execution.
- Assist product support in researching answers to customer questions.
- Assist in maintaining reference key note data information.
- Support the organization-wide standards and best practices.
- Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required from development.
- Work with conjunction with the software development teams, support, and sales teams to drive a successful customer experience by assisting all users of varied skill levels.