by twochickswithasidehustle | Apr 14, 2022 | Uncategorized
MuckRock is seeking a remote part-time Customer Support Specialist to join the Customer Support Team. The Customer Support Specialist will contribute to our existing customer-obsessed team by efficiently responding to user inquiries via Zendesk, making calls to government agencies, helping troubleshoot a range of technical and logistical questions, and helping maintain our database of agency contacts.
This position requires someone who is highly organized and detail-oriented with great communication skills, both written and over the phone. This applies to internal communication with staff and external communication with agency contacts. Building our agency database requires consistent follow-up and maintaining relationships with records offices, so we need someone who is skilled in persistent yet amicable communication, as well as someone who can learn and explain a wide range of software packages and help identify challenges users are having with software and come up with solutions on the spot.
While the hours are flexible, the majority of this work must be done during regular business hours Monday through Friday. The Customer Support Specialist will also need to be available during established times to check in with staff.
What you’ll do
The Customer Support Specialist, who reports to the Customer Support Manager, is responsible for the following:
- Respond to user inquiries in a timely, helpful, and empathetic way via Zendesk.
- Make outbound calls to government agencies.
- Maintain agency contact log.
- Improve the team’s productivity and efficiency.
- Share feature requests with team members.
- Inform users about new features and functionalities.
- Gather user feedback and share it with the Customer Support Manager.
How success is measured
Success in this position is measured by the following key metrics:
- Number of inquiry solves
- Average handle time
- Response time
- Customer satisfaction rating
What we’re looking for
We are seeking candidates who are customer-obsessed, results-oriented, and have strong time management skills. You should have:
- Some prior experience in a customer support role. SaaS, Helpdesk, or technology experience is a plus.
- Strong written and verbal communication skills.
- Two references who have worked with you in some capacity.
- Experience with Zendesk or similar helpdesk software is preferred.
Compensation
This position is remote and part-time at 20 hours per week. Compensation starts at $20.00 per hour and does not include benefits. At this time we are only considering applicants based in the United States for this role.
Social Media Manager (3-4 hours/week)
Love FOIA, investigative journalism, and finding creative ways to get the public excited about both?
The MuckRock Foundation is seeking a part-time (generally around 3-4 hours per week) social media manager to help highlight our ongoing work, primarily via our existing social media accounts on Twitter and Facebook, as well as help identify and execute strategies to ensure that our public interest work reaches a wide audience and has lasting impact.
The social media manager must be able to gain a sense of the MuckRock style and tone, as well as the ability to identify and build on interesting angles within our ongoing reporting efforts to schedule a several dozen social posts per week. You’ll coordinate via Slack with our editorial, technology and operations teams to highlight efforts across the organization.
You should have an understanding of the key tenets of ethical, fact-based journalism, while also able to convey important stories in a way that is engaging, interesting and often fun. In addition to highlighting MuckRock’s own editorial efforts, you’ll also (with input and suggestions from our team) highlight other fact-based investigative work, transparency projects and key opportunities and events.
Key Responsibilities:
- Help solicit and review potential material to highlight from the MuckRock team, including links to stories, trainings, resources and site news and updates;
- Schedule out regular social media updates via Buffer; reviewing, proofreading and editing completed work before posting; and ensuring that key team members have an opportunity to review sensitive or high-impact posts before publication;
- Help identify new opportunities to promote our editorial work and build a strong journalism and transparency community through our social media efforts.
This role is generally expected to take 3-4 hours per week. For special projects and major launches there may be opportunities to extend these hours on a week-by-week basis. Compensation starts at $20.00 per hour and does not include benefits.
APPLY HERE
by twochickswithasidehustle | Apr 14, 2022 | Uncategorized
Criteria is a technology company that’s changing the way organizations find and hire great talent. Headquartered in Los Angeles with offices in New York, Brisbane, Melbourne, and Sydney, Criteria is a global company and we’re growing quickly. We’ve been featured on the Inc. 5000’s list of fastest-growing private companies in the U.S. for the last seven years and have been recognized as a Best Place to Work by Inc. and Built In LA.
Most importantly, people are at the heart of everything we do. Our mission is to help companies and job candidates connect to do fulfilling, meaningful work together. We hire with the same intention to provide a collaborative, inclusive, and balanced environment where every individual can bring their best selves to work.
About the Role:
The Email Marketing Manager will be a member of the Criteria Global Marketing team and is responsible for designing, executing, and tracking email marketing campaigns for customer acquisition, retention, reactivation, and nurture to drive demand and accelerate marketing sourced revenue. This role will report to the Director, Demand Generation.
What You’ll Do:
- Leverage the company’s current marketing tech stack
- Monitor all email campaign performance
- Collaborate to develop drip/nurture campaigns to support campaign effectiveness
- Move leads through lifecycle stages to MQL for hand-off to Sales
- Work with Product, Customer Success our Customer Experience Analyst to segment, capture, and store customer feedback and deliver customer communications
- Created engaging campaigns for reactivation and win-back
- Planning and coordinating annual events (~10% of time)
What You Should Know/Have:
- Experience conceptualizing, implementing, managing, and performance tracking of complex end-to-end email marketing programs.
- Familiarity with Salesforce CMS and Pardot MAP.
- Strong persuasive copy writing skills with an understanding of email design best practices; including list growth and maintenance, A/B testing (layout, format, frequency, images, etc.), delivery and deliverability issues, segmentation
- Experience with executing campaign across the customer relationship lifecycle; including acquisition, retention, loyalty and referral, and reactivation.
- Demonstrated ability to develop complex lead nurturing campaigns at different marketing funnel stages to attract and grow MQLs.
- Demonstrated ability to design and execute lead nurturing campaigns to convert acquired leads to sales readiness.
- Demonstrated ability to meet deadlines and manage multiple concurrent tasks, on time and within budget.
- Demonstrated ability to form positive cross-functional and intra-team relationships.
- Demonstrated ability to learn new information, willingness to adopt new ways of working and innovation-focused approach to continuous improvement.
- Demonstrated ability to work both autonomously and collaboratively to deliver a planned program of work aligned to measurable KPI’s.
- Data-driven with a strong analytical background
- International email marketing and HTML experience a huge plus.
What Criteria Brings to the Table:
- Excellent benefits package (including medical, dental, vision, life insurance, generous paid parental leave policy, and more!)
- 401(k) with employer match
- Monthly technology (mobile phone/internet) allowance
- Flexibility to work fully remote, 100% in office, or hybrid
- Equity options in a rapidly growing company
- And a competitive compensation package
Our Mission Around Diversity, Equity, and Inclusion
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored, and appreciated.
APPLY HERE
by twochickswithasidehustle | Apr 14, 2022 | Uncategorized
DESCRIPTION
Job summary
At Amazon Care, we are on a mission to make healthcare easy. We are developing a patient-centric healthcare experience that is personal, transparent, and convenient. Amazon Care has a highly collaborative, start-up culture. To be successful you need to be flexible, entrepreneurial, and insatiably curious. You seek to be a true owner and drive relentlessly to raise the bar.
Amazon Care is looking for a customer-obsessed, data driven Senior Social Media Manager. The work will have strategic significance and visibility with the company’s senior leaders. This person will contribute to 360 marketing campaigns developed across internal teams for B2B, B2C, and Employer brand. They will own social content decisions, driving long-term strategy, pre-planned campaigns and day-to-day editorial decisions. The Senior Social Media Manager will also contribute to the development of new product features and tools for social marketing and measurement.
We are building a fast-growing business set to scale rapidly. A successful candidate will be someone with a proven-track record of planning, delivering and reporting on a range of social media campaigns, across various social platforms and successful demonstration of building the organic social footprint for the brand. Must have a passion for testing to invent and scale a successful program, with ability to operate independently and shift gears between strategy and execution.
Key job responsibilities
- Oversee community management & in-channel engagement activities and implement in partnership with the customer service team and others
- Define, manage and execute social media vision to drive customer acquisition and engagement
- Collaborate with Brand, PR, and Marketing Comms to optimize key messages and perception drivers
- Develop and own multiple team KPIs for social media strategy to drive results toward our business goals
- Measure ROI and report results to senior leadership via meetings and document writing
- Set an experimentation calendar and test hypotheses around the optimal editorial strategy
A day in the life
Inclusive Team Culture
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
About the team
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.
BASIC QUALIFICATIONS
- 6+ years of relevant work experience in marketing/social media/community
- Experience building, executing and scaling major social media campaigns
- Experience using data and metrics to measure impact and determine improvements
- Experience presenting metrics and progress to goal to senior leadership
- Experience working with multiple Social Media tools
- Understanding of creative development and production
- Strong written, verbal, and presentation communication skills
- Bachelor’s degree (or equivalent experience)
PREFERRED QUALIFICATIONS
- 10+ years of professional non-internship marketing experience
- Proven ability to grow audiences and deliver social – engagement metrics
- Proven track record of creating customer segmentation in social media and executing campaign tests
- Proven ability to manage multiple, competing priorities simultaneously
- Ability to partner cross-functionally and work with a wide range of stakeholders
- Experience using the latest social media monitoring/analysis tools and platforms
- Experience managing, analyzing, and communicating relevant results upwards
APPLY HERE
by twochickswithasidehustle | Apr 14, 2022 | Uncategorized
Claims Representatives
Help our customers maintain their health, well-being and sense of security by ensuring medical claims are processed accurately and timely while protecting the confidentiality of our customer’s personal health information. Under direct supervision performs duties relating to the claims adjudication process from review of the claim form, verification of eligibility, verification of coordination of benefits with insurance carriers, and finalizing based on the health benefits plan. Technical advice and assistance will be provided by Technical Coaches.
Responsibilities
- Review claim submissions to confirm required documents have been received, verify medical codes, eligibility, other insurance, authorizations, and account benefit plans.
- Follows established policies and procedures to pay, pend for additional information, or deny claims.
- Adapt to and positively influence change by accepting feedback with a growth mindset to continuously improve.
- Follow processes and work independently to meet or exceed Key Performance Indicators (KPI)
- Ability to effectively excel in a virtual work environment through active participation in team huddles, Supervisor 1×1 or check-ins, using a variety of virtual tools, i.e. Outlook email, Skype for Business, Cisco Web-Ex or other similar applications.
- Maintains a high level of accuracy in all duties performed.
- Team members will be held accountable for meeting and maintaining minimum quality and production standards through use of Management Operating Systems (MOS) tools: Daily Production Log (DPL), Performance Profile, Claim Review tool, and other reporting systems.
- Partner with the Resource Management Group (RMG) on Workflow Tool (WFT), pended claims, or other inventory issues.
- Partner with Technical Coaches to understand claim processes and procedures.
Experience Required:
- Must possess strong attention to detail and problem-solving skills with a high level of accuracy
- High level of computer navigational skills with experience using shortcut keys
- Proficient in Microsoft Office applications, Word, Excel, Outlook, OneNote, and Power Point
- Knowledge of medical and insurance industry terminology including CPT/ICD-10 codes
- Excellent organizational, interpersonal, written and verbal communication skills
- Experience in delivering exceptional customer service
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Must be able to type and use a keyboard for extended periods of time
- Integrity and personal accountability for job performance and expectations
- Proven ability to learn a variety of benefit plans
For this position, we anticipate offering an hourly rate of $16 – $24, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day.
by twochickswithasidehustle | Apr 14, 2022 | Uncategorized
Gaggle is seeking Independent Contractors for temporary, non-renewing contract positions monitoring online student activity. This contract work allows you the flexibility to work within the constraints of your own schedule. The choice is yours, work when it works best for you! Gaggle Safety Management offers a 24×7 service that is used to identify and uncover drug use, bullying, threats of school violence, teen depression, suicidal intentions, and abusive domestic situations of students in grades K-12 through various forms of communication. Although you would not be an employee of Gaggle, the Independent Contractors we are looking for will work with the Gaggle Safety Team and are able to make a positive impact in the lives of K-12 students across the world.
Please make sure to follow the application instructions at the bottom that include taking the Pre-Contract Test: https://gaggle.typeform.com/to/eebmA37w. Candidates who apply without taking the Pre-Contract Test will not be considered for a contractor role with us.
Responsibilities:
- Monitor and analyze student activity to identify potentially inappropriate usage including words, phrases, statements, and images
- Quickly and efficiently process content, while maintaining a high level of accuracy
- Process for a minimum of 10 hours each week
- Escalate questionable findings to Safety Team Representatives for additional in-depth analysis
- Additional tasks as assigned
Requirements:
- Experience using various computer and web-based applications in a professional environment
- Interest and enthusiasm for reading, as the position requires focused attention to reading various lengths of content
- Ability to delineate between potentially harmful student matters and harmless situations
- Experience with tech and social media culture
- Knowledge of trends and slang used by children and teenagers to help identify potential issues
- Ability to exhibit tolerance of and respect for others’ opinions
- Strong communication skills
- Adaptability to change
- Ability to work independently; experience working as an Independent Contractor preferred
- Access to high-speed internet (satellite is not acceptable)
- Access to a computer, chromebook, or laptop
- Minimum operating system: Mac: El Capitan or above, Windows 7 or above, Fedora 28 or above
- Minimum processor required: Core i3+
- Experience with Slack or other business-based chat applications is a plus
Additional Considerations:
- The Independent Contractor assignment is not guaranteed for any length of time, workloads and hours will vary
- Contracts are renewed when minimum requirements of the job are met or exceeded on a weekly basis
- There is potential for contract renewal depending on workflow and personal ability to fulfill responsibilities outlined above
- This contract requires you to be able to view content of a sensitive nature including exposure to graphic content that may contain nudity
- None of the content reviewed will be stored on your personal computer
- Because Gaggle strives to enter into contractual agreements with Independent Contractors who contribute to Gaggle’s mission of student safety, background checks are required for all prospective Independent Contractors – this screening includes, but is not limited to, both a National Criminal and National Sex Offender Registry check
- Due to the sensitive and confidential nature of the material we review, applicants who work, volunteer, or have children at a school district with Gaggle services will not be considered
APPLY HERE
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