by twochickswithasidehustle | Apr 21, 2022 | Uncategorized
DESCRIPTION
Job summary
Amazon
Request: ML Data Associate II
Description:
***Fashion Specialist***
Do you love fashion? Are you interested in both fashion and technology industries? If so, you have found the right match! Amazon is seeking an experienced fashion professional to help curate fashion data to drive machine learning and computer vision development, and provide real-time feedback that power various Amazon Fashion products, launches, and features.
At Amazon Fashion Data Services, we work closely with our internal stakeholders to help them launch new products and features while supporting them throughout the entire lifecycle. We provide high-quality human-annotated services to support Amazon Fashion initiatives such as, Outfit Recommendations and Automated Collections on Detail Page, and “Alexa, what should I wear?†responses.
The Fashion Specialist will need to come up to speed very quickly using Amazon’s internal tools, and will need to be able to evaluate a large number of garment images and define/optimize processes along the way. The ideal candidate should have a solid understanding of fashion knowledge and trends as well as what items of clothing work well together so that one can make the appropriate styling and outfit assessments.
Responsibilities:
· Review a queue of garment images for multiple internal tools and provide a thoughtful assessment of pieces to build an outfit
· Audits machine learning to ensure relevant styling and fashion knowledge
· Curates fashion and styling responses for Alexa utterances
· Manages time between varying machine learning tasks and short term side projects, in alignment with business priorities and monthly allocation
· Own and track personal contributions to meet daily/weekly/monthly team productivity goals
· Possess flexibility to quickly adapt to business needs/changes
· Execute tasks in a timely manner and to a high degree of quality
· Identify opportunities for efficiency and automation, and help implement those improvements
· Operate as a self-starter to stay focused on repetitive tasks for long periods of time
This is a virtual remote position hiring for employees located in Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, Wyoming Only
BASIC QUALIFICATIONS
Required qualifications:
· 2+ years Fashion industry experience in fashion styling, merchandising, marketing, retail, design, or editorial work.
· Excellent written and oral communication skills
· Ability to stay focused on repetitive tasks for long periods of time.
PREFERRED QUALIFICATIONS
Preferred Qualifications:
· Bachelors or Associate degree in fashion or journalism, or equivalent experience.
· Experience in writing (i.e. copy writing, content editing or fashion blogging)
Strong analytical abilities and problem-solving skills
APPLY HERE
by twochickswithasidehustle | Apr 21, 2022 | Uncategorized
United States
At Percepta, we bring first-class service across each market we support. As a Digital Engagement Specialist, working fully remote, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The Digital Engagement Specialist (DES) must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.
The DES will deliver and foster a premier level of service for our client’s customers based on trust and respect. The DES must have a genuine passion for assisting customers in a positive manner and handling their concerns/inquiries with a high degree of care and competence.
The DES is an innovative initial contact point for customers. The DES provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The DES will help identify process improvement recommendations that drive customer satisfaction and advocacy.
During a Typical Day, You’ll
- Maneuver effortlessly through various digital communication channels (chat, email, and social media) to provide the customer with prompt, courteous, and accurate information including:
- Accurately respond to customer inquiries through instant messaging software
- Utilize available resources to respond to customer inquiries
- Communicate clearly and timely with two customers at a time.
- Correspond with customers via mail, if working the Correspondence contact stream as needed.
- Research and determine appropriate actions based on policies, procedures, dealer/region feedback, and job aids.
- Be responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.
- Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers, and keeps all customer commitments.
- Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information.
- Actively participate in team meetings, share knowledge, and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning.
- Adhere to and support all Percepta and Client ISO, Quality Systems, and Q1 initiatives.
- Complete additional tasks/projects as needed.
- Maintain professional working relationships
What You Bring to the Role
- High School Diploma required. Associates degree or 2 + years college coursework completed preferred.
- 2-3 years of customer service experience, preferably in a contact center operations environment with digital communications.
- Additional experience in customer service, and digital communications is a plus
- Excellent written communication skills
- Ability to convey positivity through written communication
- Know and understand basic grammar and business casual writing
- Ability to communicate clearly and correctly, both in writing and on the phone, and respond effectively to follow-up questions
- Dynamic and engaging written communication style
- Excellent interpersonal and business communications – verbal and written
- Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
- Strong problem solving, troubleshooting experience.
- Ability to answer and complete chats in a timely manner
- Ability to use a desktop computer with multiple monitors
- Typing skills – accurately type a minimum of 30 words per minute. Demonstrated ability to achieve telebusiness goals
- Experience using CRM software is preferred
- Must possess excellent decision making and problem-solving skills
- Ability to maneuver through various systems to provide the customer accurate information
- Displays professionalism and positive attitude to develop and nurture prospective relationships
- Ability to effectively communicate with customers, managers, and co-workers
- Demonstrate self-motivation and results-orientation
- Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
- Willingness to take on new assignments
- Reliability; follow a logical, analytical approach to business conversations and chat dialogue
- High level of trust and integrity
- Exercise good judgment
- Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision
- Ability to build strong professional relationships and adapt approaches to different management styles
- Must be able to multi-task
- Knowledge of call center environment
What You Can Expect
- Starting pay rate of $16.00 per hour
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
APPLY HERE
by twochickswithasidehustle | Apr 21, 2022 | Uncategorized
Sendible is a leading social media management platform built for teams and agencies to collaborate on content, engage with audiences, and report on successes. Our team of 50 is dedicated to partnering with our customers to help them achieve their goals.
- Sendible was voted as the 20th best product for Marketers in 2021 by G2.
- Sendible was voted as the Easiest to use Social Media Suite by G2 in 2022.
- Trusted by 30,000+ brand managers and marketers.
Recently listed as one of the “Best Software Companies in EMEA” and classified as a Leader in our category on G2, our mission is to help agencies work closely with their clients to breathe life into their brands using the power of social media. 🚀
💡 The Opportunity
Are you passionate about problem solving and being a Customer Hero?
If that’s the case, this is a fantastic opportunity for you to join a fast-growing company in an exciting space (social media) and be a part of Sendible’s support team!
We are looking for our next Customer Hero who is an articulate, detail-oriented, and people-loving problem solver to form part of the Customer Support team, ensuring that an excellent standard of service and a high level of user satisfaction is maintained at all times. If you love using GIFs, emojis and taking advantage of creating loom videos, even better!
As a Customer Hero, your day will be varied and constantly changing. You will be working across all teams including Sales, Marketing, Customer Success, Product and Development to resolve bugs, user queries and flagging any great opportunities to help grow the platform.
We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.
🤝 About You
- At least +1 years of experience in a Customer support role, supporting a B2B SaaS platform.
- At least +1 years of experience working remotely, preferably interacting with teams in different timezones.
- Be based on the East Coast of the USA.
- Self-starter mentality with the ability to proactively get on with work.
- A curious mind where you have to know all the tips and tricks of any app/tool.
- A creative thinker, able to come up with innovative new ideas, solutions and workarounds.
- Familiarity with Zendesk (or equivalent) responding emails & live chat.
- Strong problem-solving skills with experience troubleshooting issues.
- Impeccable English grammar and ability to translate technical jargon into layman’s terms.
- Excellent organisational skills with the ability to easily jump between tasks and prioritise them alongside other responsibilities.
- Get a thrill out of delighting customers and solving their issues as quickly as possible.
- Strong teamwork and communication skills.
✅ Things You’ll Be Doing
- Efficiently answering customer queries and troubleshooting issues via email and live chat in Zendesk.
- Performing remote screen sharing sessions with users experiencing complex issues where this needs to be investigated in their own environment.
- Consistently looking for ways to improve interactions with our customers and their satisfaction following an interaction.
- Proactively creating and updating support articles and other customer facing documentation to encourage our customers to self service.
- Collaborating with other customer facing teams to perform training Webinars.
- Collaborating with our product and development teams to ensure that updates and bug fixes address the needs of our customers.
- Contributing towards flagging trends to improve the platform and overall customer experience.
- Ownership of covering US time zones 09:00 – 17:30 EST/EDT.
During training, you’ll be expected to be proactive and learn quickly. Once fully up-to-speed (3-6 months), you’ll be responsible for covering US time zones with our other US based agents.
Bonus Skills & Experience:
- Good understanding of social media and social media dashboards.
- Familiarity with Jira.
- Performing technical assistance with a user remotely by sharing a screen.
We strongly encourage candidates of all different backgrounds and identities to apply.
Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company.
💻 Why work with us
- Work remotely or from our HQ and create your own schedule (we believe in trust and autonomy).
- Unlimited paid holiday, plus one bonus day for your birthday.
- Paid sabbatical after 5 years.
- We love learning! Take part in our book club and receive free books quarterly or use your £1000 learning allowance to develop your skills.
- Gain incredible experience building a truly successful, global SaaS company with a dedicated, small team where you can have a huge impact!
We have a low staff turnover rate — a large portion of the team has been at Sendible for 5+ years. But, your voice matters to us.
We like hearing fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up and not be afraid to drive change and challenge the status quo. If something sucks and can be done better, we want to hear!
🌐 How we work
Sendible is a UK corporation. Our head office is based in London but we have a distributed team across various continents and countries and have built a strong remote working culture.
⚡ How to get our attention when you apply
Introduce yourself to us as a colleague. Show us what your future could look like here! We value authenticity, so be yourself, be creative, and take your time with the application.
Tell us why you want this particular job by answering the questions when you submit your application.
Then, tell us which 3 companies you think are doing Customer Support really well and why.
So, if you want to join Costa, Patrick, Julie, Faranaaz and Sarah in helping to save the day for our users and be a SendiHero, please submit your application!
APPLY HERE
by twochickswithasidehustle | Apr 21, 2022 | Uncategorized
Description
Position at PCMag
Who We Are:
Ziff Media Group is dedicated to delivering exceptional user and partner experiences across a portfolio of leading brands in the Tech, Lifestyle, and Shopping verticals. Our leading brands include Mashable, PCMag, AskMen, RetailMeNot, Offers.com, and BlackFriday.com. We strive to be the most trusted purchase companion, helping users make the best decision for their interest and need. We connect brands and partners to large contextually-aligned audiences and deliver measurable performance.
About The Role:
Do you geek out over the latest phones, tablets, and mobile accessories? Have encyclopedic knowledge about Android versions and iPhone iterations? Do your family and friends come to you to ask what phone to buy next? Are you an exceptional writer? Yep? The best tech reviews site on the web has a role for you.
PCMag is looking for a sharp, energetic analyst to join our mobile team, where you’ll cover the latest phones, tablets, hotspots, chargers, wireless carriers, and a whole lot more. Our mission is to deliver deep, lab-based reviews and advice on how to buy and use the latest tech. In addition to reviews, you’ll be writing news, features, and product roundups, among other stories.
This position is perfect for someone who already has knowledge of the mobile industry and wants to establish themselves as an expert within it.
What You’ll Do:
- Engage in detailed product testing and write clear, authoritative reviews, features, tips and advice pieces, product roundups, buying guides, and news stories.
- Get ahead of trends and aggressively seek news and products for review. You will help shape our coverage in key categories, so you need to know what’s next.
- Contribute regularly to team meetings, pitching your own stories and collaborating with other team members.
- Establish and maintain strong relationships with key hardware vendors.
- Edit, produce, and QA reviews and other stories in PCMag’s content management system.
- Regularly update evergreen articles.
- Verify and enter product specs.
- Occasionally appear in videos for product reviews and other content related to the beats you cover.
- Represent PCMag at vendor meetings, industry events, and trade shows. (These days, primarily virtual, but possibly in-person in the future, depending on logistics.)
You Have:
- 2 to 3 years of professional writing/editing experience at an established website, magazine, or newspaper. Product review experience and/or on-camera video experience are major pluses.
- The ability to write quickly and clearly is an absolute must.
- A demonstrable interest in mobile technology, plus a willingness to learn at a rapid pace. Knowledge of the phone and tablet market and established contacts are both pluses.
- You must be a self-starter who can independently prioritize projects, and be able to thrive in a fast-paced, competitive, deadline-driven environment. A strong work ethic and strict attention to detail are keys to success in this role.
- Familiarity with online publishing platforms and digital image manipulation.
- This is a 100% remote position, but the ability to work in our offices is available in New York City if a hybrid environment is preferred.
- The ability to work our standard hours of 9AM-5PM ET.
Note: All applications require a cover letter explaining why you’re the ideal fit for this role.
We Have Excellent Benefits!
- Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
- Paid parental leave
- Flexible work arrangements
- 401K match, employee stock purchase program (ESPP)
- Gym reimbursement, Headspace subscription
- Reasonable accommodations for qualified applicants and employees with disabilities
- We have an open, casual, fun, and upbeat environment where we encourage autonomy and give the freedom to make an impact in the areas that most excite you
- We have a supportive group of industry pros to learn from and grow with, while offering ample opportunities to collaborate with teams across the company
- We work on large scale challenges with a variety of technologies
- We have an excellent open vacation policy, volunteer time off policy, parental leave benefits, and healthcare
- We believe in giving prizes, bonuses, and recognition for doing what you love
APPLY HERE
by twochickswithasidehustle | Apr 20, 2022 | Uncategorized
Employer: Storable
Location: Delaware, Florida, Georgia, Idaho, Iliinois, Indiana, Kansas, Michigan, Missouri, Mississippi, North Carolina, Nebraska, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, Alabama, Colorado, Connecticut.
Are you a master at resolving customer billing issues? Do you find zen in organizing and keeping track of small details? Does the sound of a perfectly balanced client account ring like music in your ears? If so, we may have the perfect position for you.
Storable is actively seeking a Billing Specialist to support the Company’s billing needs. You will work closely with the Accounting and Client Care team to resolve customer billing issues and proactively manage customer accounts. This person will handle tactical responsibilities associated with client billing (e.g., maintaining our collections backlog, coordinating the various components of real-time billing), and drive the holistic vision for our billing flow (e.g., identifying process gaps, working with stakeholders to prioritize and implement improvements, advocating for high-prio features). This is a highly cross functional role working across multiple software platforms and collaborating with multiple teams across the business.
Location: Remote*
*All applicants must be currently authorized to work in the United States on a full-time basis and you must reside in the following states: AL, AZ, CO, CT, DE, FL, GA, ID, IL, IN, KS, MI, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, TN, TX, UT, VA, WA, WI
What you will do everyday:
- Account creation and maintenance of client list with a focus on accuracy
- Manage customer credits and refunds
- Update customer payment information
- Investigate customer billing issues
- Process one-time customer payments
- Communicate directly with other client facing teams regarding account inquiries
- Proactively manage customer accounts
- Work with clients directly to resolve past due balances, monitor collections backlog, oversee our customer reminder email process and improve the efficacy of our collections efforts
- Collaborate with various teams to identify gaps and implement improvements to our billing processes and systems
- Process requests for address changes, billing account changes, account terminations, and all other invoice related activities
- Maintain documentation of billing policies, procedures, methods, and guidelines
- Perform manual entry of usage-based billing and create manual one time invoices for non-automated products/services
What you need to bring to the table:
- At least 3 years in a client-facing or support role
- High school diploma or equivalent
- High attention to detail and sense of urgency
- Able to manage multiple workflows and prioritize tasks
- Critical thinking skills and strong analysis capability
- Outstanding communications and interpersonal skills
- Demonstrated ability to establish positive relationships and work effectively with all internal and external constituencies
- Versatility, flexibility, and willingness to work within changing priorities with enthusiasm
Bonus Points:
- Bachelor’s Degree in Accounting or related field
- Familiarity with NetSuite or other accounting software
- Familiarity with Salesforce
- Demonstrated success in prior collections/billing positions or duties
About Us:
At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.
We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day
Benefits and Perks:
- Generous health coverage for you and your family, including short- and long-term disability coverage, 401(k) and HSA matching, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
- Engage remotely! Since 2020, we’ve transitioned to a fully distributed environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games and remote happy hours!
- Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.
- Do More, Be More – Company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! We’ve had Storriors buy themselves a Peloton, travel to Mexico and redo their back patio among other things.
- Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
- We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
- Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
- Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
- ‘Paw’ternity Leave and Pet Bereavement – we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
- Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a new hire home office sign-on bonus of $250.
APPLY HERE
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