by Kay Tay | Nov 3, 2023 | Uncategorized
The CX Content Designer will play a pivotal role in elevating the customer experience through impactful content writing for digital platforms. This position combines content strategy and copywriting to craft compelling narratives and interface language within our products and services. In this role, the CX Content Designer will collaborate cross-functionally with research, service design, product design, product managers, marketing strategists, analytics, and CX leadership, crafting language to solve pain points, empower our users, influence stakeholders with clear rationale and engaging storytelling, gather and integrate feedback, and create energy and alignment through strategic visions and creative innovation
SALARY
“The pay range for this position is $31.26 (entry-level qualifications) -$54.63 (highly experienced) The specific rate will depend upon the
successful candidate’s specific qualifications and prior experience”
KEY FOCUS AREAS
Craft:
Advance BSWH customer-centric experiences through excellent delivery of content strategy and copywriting. Write, edit, and test content experiences with clear and inclusive language, terminology, navigational labels, narratives, and descriptions.
Collaboration:
Coordinate thoughtfully with other designers and team members exchanging constructive feedback and critique to help push each experience to the next level.
Process:
Contribute robust design thinking and rationale to establish content strategy that scales across our ecosystem of products and services, including guidelines within the BSWH Design System.
ESSENTIAL FUNCTIONS OF THE ROLE
- Build frameworks that support our evolving organization with content components, libraries, templates, workflows, collaboration tools, etc.
- Translate BSWH branding and existing patterns and frameworks into solutions that scale across different experiences.
- Work together with stakeholders and product managers to align on concepts and requirements.
- Inspire trust and confidence in content recommendations by establishing clear rationale, customer insights, root cause analysis, and feedback.
- Iterate quickly and explore multiple solutions for a given problem.
- Understand and continually evangelize our customers and what they need to make informed healthcare decisions for themselves and their families.
- Stay informed on current developments in content design and industry trends.
- Promote inclusive design standards and guidelines for desktop, web, and mobile.
- Collaborate with product managers, engineers, QA, and other designers to facilitate research activities, strategy sessions, ideation, design, and testing of new product and/or service content.
- Assist the Customer Journey, Consumer Solutions, and Digital teams to organize and facilitate activities that keep the team sharply organized and thinking critically and strategically.
- Perform other position-appropriate duties as required in a competent, professional, and courteous manner
KEY SUCCESS FACTORS
- 1-3+ years of experience in content design.
- Impressive creative portfolio demonstrating your awesome work, including the ability to demonstrate a diverse range of projects.
- Effortless communication/presentation skills, natural collaborator.
- Experience with Agile/Scrum methodologies, and a willingness to adapt and customize them as needed.
- Evangelize design best practices across mediums (digital and physical).
- Strong knowledge of Miro, Figma, FigJam, Adobe Creative Cloud, or similar tools and a strong desire to always learn more.
- Experience creating prototypes and/or storyboards that showcase multiple design concepts quickly, with an acute understanding of the customer and business problems they solve.
- Experience working with and contributing to established brand guidelines, style guides, and/or code-based design systems.
- Ability to work from low fidelity to high fidelity.
- Ability to work collaboratively within cross-disciplinary teams.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based on position type and/or level
QUALIFICATIONS
- EDUCATION – Bachelor’s or 4 years of work experience above the minimum qualification
- EXPERIENCE – 2 Years of Experience
APPLY HERE
by Kay Tay | Nov 3, 2023 | Uncategorized
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
As an Automation Design Team Manager, you will be responsible for facilitating, defining, documenting business requirements, developing business configuration rules for Plan Automation, and delivering key functionality. The projects you lead will be geared towards operational efficiencies in the Benefit Set Up, Benefit Design, and implementation, as well as support other operational needs or issues. You will be directly responsible for working with internal partners on the automation approach that will drive efficiencies and deliver maximum benefits to Clients.
Your responsibilities will include:
- Plan Benefit Automation
- Planning and Documenting Requirements
- Development of Rules in the Business Rule Engine
- Testing
- Collaborating with internal Benefits and IT Teams and assisting the leaders to make key decisions regarding plan automation design architecture
Your success will be measured by your ability to effectively communicate and partner with key stakeholders and take your projects across the finish line. You will operate in a dynamic environment with tight deadlines. To be successful in this role you should have the ability to perform in multi-tasking team environment while meeting deadlines and resolve ambiguous requests.
Required Qualifications
- 5+ years of experience in RxClaim adjudication functionality and plan design
- Intermediate to Advanced knowledge on ODM
Preferred Qualifications
- Quality Assurance and/or User Acceptance Testing Experience
- Excellent written & verbal communication skills
- Dynamic individual that thrives in a fast-paced, operational environment that is client centric
- Excellent team player and experience working in a support model
Education
- Bachelor’s degree or equivalent experience.
- Verifiable High School Diploma or GED is required.
Pay Range
The typical pay range for this role is:
$60,300.00 – $130,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
APPLY HERE
by Kay Tay | Nov 3, 2023 | Uncategorized
While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI.
Hazel partners with schools and families to provide physical and mental virtual health care that helps students feel better and get back to learning. As telehealth becomes more and more relevant in the lives of children, Hazel is experiencing tremendous company growth. Our innovative response to our nation’s call for equitable, affordable, and safe virtual access to healthcare has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023.
Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will…
- Make an Impact: Work with a team that is increasing equitable access of quality health care experiences for students and their families
- Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise
- Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference
The Role:
We are searching for an Account Receivable Manager who is passionate and knowledgeable about best practices in health plan billing, and excited to work in a fast-paced, start-up environment. With our continued growth, we are seeking a team member who can bring their expertise to Hazel’s unique clinical delivery model and implement new processes as we scale, including leading our continued technology advancement for revenue cycle.
The AR Manager will support various functions of the Hazel Revenue Operations team, including supporting the revenue cycle team by reconciling accounts, preparing financial reports related to accounts receivable, and collaborating with other departments to streamline billing procedures and improve collection efficiency. Attention to detail, strong organizational skills, and the ability to communicate effectively with clients and team members are crucial for success in this role at Hazel Health.
Location:Remote
What You’ll Do:
- Monitor accounts receivable aging reports to identify overdue accounts and coordinate follow-up, clarification, and collection efforts.
- Create and utilize spreadsheets and other tools to track and analyze data.
- Reconciliation: Regularly reconcile accounts receivable to identify discrepancies and resolve issues.Handle inquiries and resolve payment-related issues from vendors and/or payers.
- Prepare and present financial reports and analyses related to accounts receivable to management.
- Identify opportunities to improve billing and accounts receivable processes and implement best practices.
- Ensure that the billing and accounts receivable practices align with relevant accounting principles and regulations.
- Communicate and collaborate with Credentialing and Contracting teams to identify and address issues leading to billing errors or outstanding accounts receivable
What excites us:
- 3+ years of experience with AR management
- 3+ years of accounting and bookkeeping experience preferred
- Billing and Coding certification preferred
- 2+ years experience in insurance verification with experience in Medicaid, Managed Medicaid and commercial payers across multiple states. 3+ years or more experience with Google Suites (google sheets, google docs)
- 1+ years experience with Change Healthcare or other online eligibility healthcare tools
- 3+ years experience with claims adjudication/follow-up
- Experience navigating state Medicaid, Managed Medicaid, and commercial insurance portals
- Highly detail-oriented and comfortable with insurance, claims, and other data sources
- Ability to understand how job performance affects the outcomes of key performance indicators such as billing rates, denials, and write-offs.
- Bachelor’s Degree, preferred
- Self-motivated with excellent decision making and time management skills
- Ability to meet remote work expectations, including but not limited to active participation in virtual meetings and real-time communication via Slack
- Exceptional communication and collaboration skills, especially in a virtual work environment.
Total compensation for this role is market competitive including a base salary range of 65,000 to 80,000, a 401k match, healthcare coverage, paid-time off, and a broad range of other benefits and perks. Peruse our benefits at Hazel Health Benefits.
Our Hiring Process:
At Hazel, we value your time and aim to run a hiring process that takes no more than 4 weeks, involving interview activities customized for each role and requisite skill set. We understand that interviewing for a new job can be a big change and the Hazel Recruitment Team is excited to guide you through this process.
We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.
APPLY HERE
by Kay Tay | Nov 3, 2023 | Uncategorized
The Financial Crimes Lead Analyst is responsible for the monitoring of potentially unusual banking transactions by reviewing customer account activity in order to identify and evaluate atypical activity, and to escalate any suspicious activity for further investigation.
The base salary offered for this role and level of experience will begin at $116,100.00 and up to $161,300.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
- Leverages data to identify anomalies, including through the implementation of portfolio reviews as a plus
- Reviews activity of assigned accounts using software monitoring tools to detect atypical or suspicious activity.
- Reaches out to customers to understand customer behavior and to obtain any additional details pertinent to evaluating activities under review.
- Makes a determination whether the transactions should be filed as unusual activity.
- Formulates and documents detailed comments on accounts that were reviewed and determined not to meet definitions of unusual activity.
- Conduct, and perform a variety of investigation types, including e.g. Transaction Monitoring no-file and UAR alerts, Bank Referrals, and/or Fraud referrals.
- Performs other job related duties or special projects as assigned.
- Assist with disposing cases according to agreed upon business Service Level Agreements (SLAs)
- Recommend relationship retention or termination and track account closures as required
To thrive in this role, you have
- Prior experience with Fraud and/or AML investigations, with a preference for both, including the ability to identify potential unusual activity, draft Unusual Activity Reports, and train others on these processes
- Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment.
- Effective analytical and problem solving skills, with abilities in analyzing data patterns and investigating customer transactions.
- Self starter possessing the ability to work independently while supporting a team environment.
- Strong attention to detail and high concern for data accuracy with the ability to follow directions and apply proper policies, procedures and guidelines.
- Knowledgeable of the laws applicable to money laundering, including the Bank Secrecy Act, the USA PATRIOT act, US Treasury AML guidelines, OFAC requirements, and Unusual/Suspicious Activity Reporting requirements preferred
- Proficiency with, or ability to quickly gain proficiency with, banking account monitoring and compliance software tools, Microsoft Office applications (Excel, Word).
Minimum Qualifications/Experience:
- 7+ years banking, risk management, or fraud detection/investigation experience.
- CAMS certification is a plus
A little about us
We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.
Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!
We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.
What we offer
- Competitive salary based on experience
- 401k match plus the usual medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Take Care of Yourself Days
- Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service
We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
APPLY HERE
by Kay Tay | Nov 3, 2023 | Uncategorized
As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:
- Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
- Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
- Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.
Title: Payroll Analyst
Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI
Role Description:
The Payroll Analyst will support the Global Payroll Manager in coordinating the day-to-day operations and payroll inputs for the United States and Global Payroll with a high level of statutory compliance and solid partnership with stakeholders.
What you’ll do:
- Support the payroll team for all activities involved in the payroll cycle, including reviewing employee payroll changes in payroll, reconciliation, and audit periodic payroll reports.
- Analyze new and existing tax jurisdictions to ensure compliance. Partner with legal, accounting/finance and the Global Payroll Manager to set up new jurisdictions after researching requirements. Ensure continual tax compliance with periodic, quarterly, and annual tax filings by resolving any exceptions with ADP tax filing service.
- Perform audits of timekeeping data to ensure adherence to federal and state compliance requirements.
- Audit/review integrations between timekeeping and payroll systems to ensure data integrity.
- Serve as a backup to the global payroll for payroll processing as needed.
- Gather and distribute payroll data as required for internal and external payroll audits.
- Assist Global Payroll Manager in evaluating current payroll processes and implement improvements.
- Backup Payroll and Accounting Specialist as needed for day-to-day payroll operations.
- Manages agency tax notices and research discrepancies with ADP to ensure compliance.
- Prepare and process payroll for multiple states, each with unique structures. A combined total of roughly 800 employees with varying pay frequencies; biweekly, monthly and weekly.
- Assist employees, managers and other departments with payroll and payroll accounting related questions or issues.
- Ensure accurate data entry for all new hires, employee changes and terminations into our payroll/HR system, ADP.
- Work closely with ADP and other vendors to ensure that services meet the expectations of all users.
- Generate payroll reports for specific departments on a per payroll basis, a monthly basis and upon request.
- Prepare payroll journal entries and reconcile the payroll liability accounts to ensure the accuracy of our general ledger.
- Confirm and/or submit quarterly and annual tax reports/statements generated by ADP (state tax reports, 940s, 941s, W-2s, etc).
- Reconcile monthly benefit invoices in conjunction with the payroll deductions/memos.
- Respond to and/or complete payroll related notices (VOEs, writs/garnishments, IRS notices, etc.).
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- Minimum 3-5 years in payroll processing for mid to large size companies. Startups are a plus.
- Bachelor’s degree preferred in Business, Accounting or related field.
- Knowledge of multi-state, multi-jurisdiction environment, taxes, and labor laws.
- Systematic thinker and team player.
- Experience with ADP and Workday.
- Able to troubleshoot and work on more complex issues and projects.
- Proficient in Excel to include at a minimum Pivot table, v-lookup and sum formulas.
- CPP/CPA certification preferred
- Working knowledge of state and federal payroll compliance and payroll tax laws required.
- Knowledge of Wage and Hour laws and regulations.
- Solid understanding and working knowledge of accounting processes and the flow of data/monies from payroll into the general ledger required.
- Experience with administering company payroll, working closely with external providers and current employees to effectively manage relationships and ensure excellence in providing service and information.
- Passion for researching and implementing new things such as, but not limited to, payroll for a new entity or setting up new earnings/deduction/memo codes.
- Analytical expertise with solid investigative and problem-solving skills.
- Forward thinking and willingness to continually improve processes.
- Keen organizational skills with the ability to support a fast paced, fluid environment.
- Outstanding customer service skills and a successful team player.
Classification: Salaried, Exempt
Reports to: Global Payroll Manager
Perks & Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Flexible Time Off Program
- Paid Sick Leave and Paid Emergency Leave
- Floating Holidays (2 days/year)
- Wellness Days (1 day/quarter)
- 401K Match
- Competitive Salary, Performance Bonus
- Variety of voluntary benefits, such as, short term disability
- Referral Bonus Program
- Fun Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $56,850 – $94,750.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
At ShipBob, we’re looking to bring on board people who embody our core values:
- Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
- Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
- Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
- Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
- Be Safety Minded. It’s not just talk; it’s the way you work.
About Us:
ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service.
As one of the fastest growing tech companies in Chicago with over $300M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry.
APPLY HERE
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