by Irma Moore | Mar 6, 2024 | Uncategorized
OB HIGHLIGHT
You will play an essential role in data integrity; ensuring all donor, donation, and donor reporting information is accurate and reportable so that we can further our mission of creating a world where everyone on the planet has access to clean and safe water.
JOB SUMMARY
Reporting to the Associate Director of Development Operations, the Associate will be responsible for all things data– from making sure our donor data is impeccable to managing our reporting data. You will play a critical role in delivering proof of impact back to each donor. You will be a part of the larger Development Operations team that aims to deliver best-in-class operations to support our fundraising goals.
YOU’LL BE RESPONSIBLE FOR…
● Overseeing the donor database in our CRM (Salesforce), ensuring accurate and up-to-date records with regular contact and donation data cleaning and maintenance
● Working closely with the Fundraising team to provide timely and accurate mailing lists and constituent reports requested to support fundraising needs
● Updating and maintaining our proprietary reporting databases or files to ensure accurate and current information is available for use by others
● Gathering and summarizing data from various sources to complete reports and special projects
● Creating and monitoring data quality reports to ensure data standards are being met – identify, investigate, and resolve data gaps, and actively find opportunities for process improvements
● Informing policies, procedures, and standards to maintain data quality
● Providing additional support during high-season– donation coding and supporting tax receipt when necessary
YOU MUST HAVE…
● Bachelor’s degree, preferably in operations, information systems, or other business-related field
● 1-2 years of data entry or management experience
● Experience working with Salesforce or comparable CRM database
● Proficient Excel skills
● Outstanding written and oral communication skills
● Ability to work independently in a remote environment
● Highly-developed interpersonal skills
● Project management experience is a plus
IT’S AN ADDED PLUS IF YOU HAVE…
● Prior experience working in the nonprofit or fundraising sector
● Advanced knowledge of databases, particularly Salesforce, and other data programs
● Database cleaning experience
by Irma Moore | Mar 5, 2024 | Uncategorized
About the role
As a Leave Specialist, you will be the primary contact for employees of companies we service and will manage a leave of absence from start to finish. You will also play a critical role of supporting your peers and Sparrow team members.
What your day to day will look like:
- Drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave of absence experience for customers using a combination of tools to manage, communicate and update all stages of a leave.
- Act responsively, accurately, and with attention to detail in a considerate and timely manner with your assigned customers.
- Actively participate in team meetings providing feedback, solutions and suggestions.
- Communicate and participate externally with employees going on leave to discuss the leave of absence process and specific leave questions.
- Partner with our internal payroll teams to ensure employees are paid accurately and on time.
- Interface and collaborate comfortably with a variety of key parties: individuals on leave, HR/payroll teams, state representatives, doctor’s offices, etc. through various methods of communication (phone call, email, video chat).
Attributes of a successful candidate who will excel at supporting our customers:
- Strong communication skills that allow you to interact comfortably with internal cross-functional teams, and customers.
- You excel in active listening, empathy, and approachability.
- Be comfortable moving between multiple tasks in a quick succession.
- Maintains internal systems and processes.
In collaboration with the Sparrow team, build a better product:
- Collect and share product feedback that you receive during customer interactions.
- Evaluate our impact throughout the lifecycle of each leave.
- Implement process improvements to resolve inefficiencies and address customer pain points.
- Provide and seek negative and positive specific feedback to your peers, supporting your team’s growth and development.
by Irma Moore | Mar 5, 2024 | Uncategorized
About Specialty Program Group: Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (7th Largest Global Broker). SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies).
Responsibilities
- Processing surplus lines tax transactions for all states within the deadlines set by those state entities. This includes, but is not limited to, affidavit processing, forwarding of policy to appropriate state (if required), and logging of transactions, etc.
- Assisting with filing tax reports on a monthly, quarterly, semi-annual, and annual basis; involves running of reports and verification of data to ensure accuracy of information making sure to meet all filing deadlines
- Reconciling and correcting discrepancies between the tax report and tax documentation received, including working with production teams to resolve invoicing errors
- Updating internal systems and reporting data bases with the status of the tax filing support on each transaction
- Working at the direction of the Compliance Manager to complete surplus lines state audits or inquiries – verifying transactions, documents, and filings
- Ensuring all compliance guidelines are properly followed on non-admitted transactions
- Performing other related duties as assigned
Experience Requirement
- Associate degree or equivalent combination of education and experience
- 1-year professional work experience preferred
- Knowledge of insurance industry, admitted vs. non-admitted markets, is preferred but not required
- Microsoft Office proficiency with an emphasis in Excel
- Strong math and analytical skills
- Must have exceptional attention to detail
- Ability to organize and prioritize workload to meet deadlines
- Excellent communication and interpersonal skills
- Ability to prioritize and execute tasks independently in a fast-paced environment
Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $40,000-$45,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
#Remote
#LI-ES1Department Business OperationsRequired Experience: 1-2 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: Associate degree (2-year degree)
by Irma Moore | Mar 5, 2024 | Uncategorized
About the Role:
As a Technical Assistance Program Consultant supporting our Federal government client, you will provide direct support to a nationwide grant program through program management and policy-development support, specifically focusing on translating technical policy language into digestible formats for clients of various degrees of expertise.
Key Responsibilities include (but are not limited to):
- Support the development and execution of Technical Assistance (TA) resources for program grantees (all 56 States, Territories, and D.C.) by understanding the digital equity grants program requirements.
- Own and develop resources internally and externally (program stakeholders) to increase understanding of the types of digital inclusion work that can benefit communities such as people with disabilities, incarcerated individuals, and racial and ethnic minorities.
- Create trainings (webinars, facilitation guides.), standard operating procedures (SOPs), workshop materials, one-pagers, handbooks, and fact sheets
- Improve upon existing (and new) processes and systems by understanding root causes, conceptualization, and client facilitation
- Identify and assess gaps, raising risks based on policy and programmatic materials
- Work cross-functionally with other workstreams to understand upcoming guidance through proactively aligning on deliverables and next steps
- Manage up with the team lead through tracking movement of deliverables, flagging outstanding dependencies/questions, and aligning on purpose/vision of each resource
- Deliver updates and information to clients, staying informed on program activities
- Complete Project Management Office (PMO) responsibilities by deadlines
- Carry out our Commitments to Deliver, Grow, and Thrive
Location:
You will work as part of a dynamic team remotely. You will work at the client site dependent on contract requirements. DMV or Atlanta preferred, not required.
Required Experience/Skills:
- Bachelor’s Degree
- 4+ years of professional experience
- 2+ years of experience developing trainings (webinars, facilitation guides.), SOPs, and workshop materials
- Strong writing, presentation, and core consulting skills including meeting facilitation
- Strong MS Office skills, including MS Word, Outlook, PowerPoint and Excel
- Excellent written communications skills
- US citizenship and the ability to pass public trust clearance or suitability
by Irma Moore | Mar 5, 2024 | Uncategorized
Overview
As the Director of IT Business Applications, you are responsible for overseeing all aspects of our business applications and IT infrastructure, ensuring they align with and support our business goals. You will be a key member of the leadership team, collaborating closely with various departments to identify opportunities for technology-driven improvements and drive digital transformation initiatives.
Starting base pay for this role is between $150,000 and $185,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).
Responsibilities
- Develops and implements a comprehensive IT strategy aligned with the company’s overall business objectives.
- Identifies and prioritizes technology investments that drive innovation and growth.
- Stays up to date on industry trends and best practices in IT and business application development.
- Contributes to the development of the budget and monitors expenses.
- Application Management:
- Oversees the development, implementation, and maintenance of all business applications.
- Ensures applications are secure, reliable, and meet the needs of the business.
- Leads the selection and implementation of new technologies to improve application performance and functionality.
- IT Infrastructure Management:
- Oversees the design, implementation, and maintenance of the company’s IT infrastructure inclusive of hardware, software, and internal support.
- Ensures the infrastructure is secure, reliable, and scalable.
- Develops SOPs and SLAs for the internal support model.
- Manages relationships with IT vendors and service providers.
- Team Management:
- Leads and motivates a team of IT professionals, including Business Analysts, System Administrators, and support staff.
- Develops and mentors team members to ensure they have the skills and knowledge to succeed.
- Fosters a collaborative and results-oriented work environment.
- Completes team member performance evaluations and manages the performance review and compensation process for their team members.
- Other duties as assigned.
Qualifications
- 7+ years of experience in a leadership role within business application and/or IT management.
- Minimum Bachelor’s Degree in Information Systems, Computer Science, Computer Engineering, or related field. MBA preferred.
- Proven track record of success in developing and implementing IT strategies that align with business objectives.
- Strong understanding of business processes and how technology can be used to improve them.
- Experience in managing and leading Information systems or IT teams.
- Excellent communication, collaboration, and problem-solving skills.
- Experience with common business applications and technologies (e.g., ERP, CRM, cloud platforms).
- Strong understanding of IT security principles and best practices.
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