by Irma Moore | Mar 19, 2024 | Uncategorized
What your day will look like
- Understand Ubuntu, Linux, networking and services in real-world environments
- Architect cloud infrastructure solutions like Kubernetes, Kubeflow, OpenStack, Ceph, and Spark either On-Premises or in Public Cloud (AWS, Azure, Google Cloud)
- Architect and integrate popular open source software such as PostgreSQL, MongoDB, Kafka, Cassandra and NGINX
- Help partners to offer and architect joint solutions utilizing Canonical’s technologies on top of the public clouds and in the data center
- Design and publish joint Reference Architectures and perform technical validations with various partners
- Prepare and run onboarding sessions/workshops with various partners’ teams to promote Canonical products and solutions
If you have a passion for the latest open source technologies, cloud-native development, data center technologies such as Kubernetes and computer networking, you will love the Alliances Engineer role at Canonical.
What we are looking for in you
- Extensive experience with Linux (Ubuntu preferred), Kubernetes, Ceph, software automation
- Experience designing and implementing solutions on top of public or private clouds
- Python and bash understanding, troubleshooting skills
- Fluent written and spoken English
- Excellent communication and presentation skills
- High motivation, ability to multi-task and follow-up reliably on commitments
- Interest in customer-facing engagement, including pitching, demonstrating and understanding customer environment and needs
- Interest in new technologies like LXD, Juju and Snaps
- Ability to travel globally up to 30% of the time
- Degree in Computer Science, Mathematics, Physics or related technical field experience
by Irma Moore | Mar 19, 2024 | Uncategorized
Validate designs and requirements with stakeholders
Deliver solutions to the market
Guide development and testing of new features
Document features and functionality for future reference
Demonstrate and train features for stakeholders
Validate features with early adopter clients
Drive adoption of solutions
Measure adoption and usage in the target market
Assist in sales demonstrations, webinars, and proposals
Advocate through marketing campaigns and community messaging
Participate in Tyler conferences and events
The ideal candidate for this position should have the following skill sets and experience:
Experience working with local government.
Experience with payments
Experience working in a customer-facing role, preferably in gathering requirements for software development.
Understanding of the software development life cycle, especially agile methodologies
Understanding of software design principles, especially user centered design
Proficiency communicating in written, verbal, and presentation form.
A track record demonstrating analytical and problem-solving skills, an attention to detail, strong time management skills and the ability manage multiple work tasks effectively.
Ability to excel in the following capacities: independently as a sole contributor, as an integrated contributor in a team setting, and as active participant in a cross functional setting.
Ability to travel to client sites, conferences, and Tyler offices, as needed.
by Irma Moore | Mar 19, 2024 | Uncategorized
Risk and Compliance Account Managers own a portfolio of clients and are responsible for the customer lifecycle and driving adoption our Cyber Defense SAAS platform and accompanying managed services.
You will work with customers to identify their risk and compliance, security, and IT operations pain-points. You will provide risk and compliance support to create a compliant, mature, and effective Cyber Program and coordinate with cross functional teams to ensure customer needs are understood and met.
Responsibilities:
- Understand Customers compliance requirements and cyber program needs.
- Reinforce Conquest/Platform value across Risk Management, Compliance, IT Operations, Threat Intelligence and Security Operations.
- Identify the customer’s cyber, risk and compliance pain-points by stakeholder persona within the customer base.
- Build and maintain long-lasting relationships across the customer base.
- Collaborate with delivery teams to deliver outcomes across the customer lifecycle, to include identifying, prioritizing, surging appropriate resources toward, and tracking expansion.
- Develop an effective cyber resiliency strategy to drive to max efficacy and adoption of our SAAS Cyber Defense Platform.
- Proactively identify opportunities for upselling and cross-selling additional services to existing clients to maximize account growth.
- Understand the client’s Conquest products and services; advocate and manage internal teams to ensure those services are executed and continuously met to fulfil our contractual obligations and expansion goals.
- Communicating with clients by phone, through email and face-to-face to ensure their cyber resiliency needs are understood, contextualized, and have a clear roadmap.
- Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience and our platform.
- Collecting and analyzing data concerning consumer behavior to understand changing needs in as cyber resiliency evolves.
Requirements•
- Background in Risk Management and Compliance, with a focus on Zero Trust, CMMC, NIST 800 171, NIST 800 53, NIST CSF 2.0
- Understanding of IT Operations, Threat Intelligence and Security Operations
- Excellent verbal and written communication skills to communicate product ideas to clients.
- Strong interpersonal skills for dealing with diverse types of stakeholders.
- Excellent problem-solving skills and ability to drive clarity from ambiguity.
- Exceptional analytical skills for interpreting client risk posture.
- Time management to handle portfolio customers and potentially account managers.
- Advanced negotiation skills
by Irma Moore | Mar 19, 2024 | Uncategorized
espond to product related customer issues and contact customers to triage problems.
Provide remote product support for OneStream customers and troubleshoot product configuration issues.
Complete changes to Customer Azure environments (Configuration Changes, Database Copies, VPN, VM Resize, DB Scaling)
Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance.
Submit customer enhancement requests to software development teams.
Update and maintain technical knowledge base articles.
Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency.
Lead by example and encourage information sharing, team-based resolution activity, cross training and putting an emphasis on resolving cases as quickly and effectively as possible.
Perform customer software installations and upgrades, typically in virtualized environments.
Building strong relationships with customers.
DESIRED SKILLS AND EXPERIENCE
Formal Education and Certification
College diploma or Bachelor’s Degree in a technology-related field or equivalent work experience
Microsoft and Cisco Certifications are a plus
Knowledge and Experience
5+ years Software and/or In-App troubleshooting experience
Experience in a Level 2 or Level 3 IT support environment
Knowledge of Finance and Accounting practices and principles
Experience solving financial-driven support issues
Experience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V)
Experience documenting best practices and procedures in an IT knowledge base
Experience supporting customer environments within Microsoft Azure
by Irma Moore | Mar 19, 2024 | Uncategorized
- Lead the revenue contract review process and review the documentation of non-standard contracts to address any revenue considerations in accordance with ASC 606
- Responsible for Planet’s revenue accounting cycle, including the month/quarter/year-end close process, journal entries, reconciliations, and flux analysis while operating in an effective SOX framework
- Support internal and external reporting and disclosures requirements such as the remaining performance obligation, and ad-hoc analysis as required
- Provide guidance and support to Deal Desk, Legal and cross functional teams during contract negotiations on deal structure
- Collaborate with Sales, Legal, FP&A and other cross functional teams to ensure strategic alignment on business initiatives and specific transactions, system enhancements, and process streamlining
- Other responsibilities include coordinating projects, product implementations, and system enhancements directly impacting revenue
- Engage with internal and external audit teams to support the quarterly review and annual audit activities including the preparation and review of audit PBCs
What You Bring:
- 5+ years of revenue accounting experience, with experience at both public and private companies
- Bachelor’s degree in Accounting, Finance or other quantitative major
- Excellent understanding of US GAAP and ASC 606 principles in a SaaS or Software focused industry
- A technical revenue background with experience in managing revenue accounting operations
- Highly productive self-starter with an excellent work ethic
- Highly detail oriented and process driven
- Experience supporting Deals Desk, Legal and/or Sales teams during the deal negotiations for revenue compliance
- Experience holding teams accountable for deliverable goals
- Demonstrates exceptional communication, collaboration and coordination skills
- Exhibits the ability to manage multiple priorities by identifying and engaging appropriate resources to deliver under given time constraints and deadlines
- Proven ability to develop and inspire a team by empowering decision-making at lower levels, offering frequent opportunities to develop, and encouraging upward feedback
- Experience with NetSuite and Salesforce
- Experience working with confidential and sensitive data
- Experience working effectively across internal and external organizations
- Excellent verbal and written communications skills
- Highly proficient in Excel
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