Risk and Compliance Account Managers own a portfolio of clients and are responsible for the customer lifecycle and driving adoption our Cyber Defense SAAS platform and accompanying managed services.
You will work with customers to identify their risk and compliance, security, and IT operations pain-points. You will provide risk and compliance support to create a compliant, mature, and effective Cyber Program and coordinate with cross functional teams to ensure customer needs are understood and met.
Responsibilities:
- Understand Customers compliance requirements and cyber program needs.
- Reinforce Conquest/Platform value across Risk Management, Compliance, IT Operations, Threat Intelligence and Security Operations.
- Identify the customer’s cyber, risk and compliance pain-points by stakeholder persona within the customer base.
- Build and maintain long-lasting relationships across the customer base.
- Collaborate with delivery teams to deliver outcomes across the customer lifecycle, to include identifying, prioritizing, surging appropriate resources toward, and tracking expansion.
- Develop an effective cyber resiliency strategy to drive to max efficacy and adoption of our SAAS Cyber Defense Platform.
- Proactively identify opportunities for upselling and cross-selling additional services to existing clients to maximize account growth.
- Understand the client’s Conquest products and services; advocate and manage internal teams to ensure those services are executed and continuously met to fulfil our contractual obligations and expansion goals.
- Communicating with clients by phone, through email and face-to-face to ensure their cyber resiliency needs are understood, contextualized, and have a clear roadmap.
- Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience and our platform.
- Collecting and analyzing data concerning consumer behavior to understand changing needs in as cyber resiliency evolves.
Requirements•
- Background in Risk Management and Compliance, with a focus on Zero Trust, CMMC, NIST 800 171, NIST 800 53, NIST CSF 2.0
- Understanding of IT Operations, Threat Intelligence and Security Operations
- Excellent verbal and written communication skills to communicate product ideas to clients.
- Strong interpersonal skills for dealing with diverse types of stakeholders.
- Excellent problem-solving skills and ability to drive clarity from ambiguity.
- Exceptional analytical skills for interpreting client risk posture.
- Time management to handle portfolio customers and potentially account managers.
- Advanced negotiation skills
