Home Infusion Patient Accounts Specialist

The Patient Account Specialist is responsible for the billing and collection activities for Soleo Health’s Patient Accounts Receivable. The Patient Account Specialist will work with branch Intake and Reimbursement teams to manage the Patient Accounts Receivable including balances for copay/deductibles, Soleo Assistance, self-pay patients and manufacturer co-payment programs. Responsibilities include:

  • Review billing statements for patient balances remaining after third party payments have been received and posted and Generate and distribute Patient Collection Reports to the field identifying delinquent patient accounts
  • Communicates with patients regarding overdue balances, billing concerns and/or payment arrangements
  • Monitor Soleo’s collection agency portal and provide requested information as needed
  • Prepare necessary adjustments to patient balances after all collection efforts have been exhausted
  • Reviews Soleo Assistance Applications for final approval or denial
  • Create and submit manufacturer co-payment claims in a timely manner
  • Manage the Mfg Co Pay A/R for prompt collections
  • Maintain positive relationships with Mfg Co-Pay Programs
  • Create patient invoices for missing pumps as identified by the Pump Management Team and tracks them through the collections process
  • Research and prepare patient refund requests when necessary
  • Researches patient correspondence and return mail
  • Documents notes in a clear and concise fashion in Company software system
  • Identifies issues/trends and escalates to Manager when assistance is needed
  • Provides exceptional customer service to internal and external customers
  • Ensures compliance with federal, state, and local governments, third party contracts and company policies

Schedule:

  •  M-F 830-5p

Requirements

  • Knowledge of home infusion therapy billing practices required
  • High School Diploma or GED required
  • Medical and Billing Collections experience: 1 year
  • Knowledge of HCPC-coding and medical terminology
  • Excellent math and writing skills
  • Experience providing customer service to internal and external customers
  • Excel and Outlook experience required
  • CPR+ system experience preferred

Field Operations Analyst-Remote

  • Generate and maintain reports to track operational effectiveness and analyze results against targets
  • Engage adjacent teams to provide informed and coherent suggestions for operational course correction based on data analysis
  • Project required contractor, vendor, and internal resource capacity based on business goals
  • Collaborate with adjacent RFP stakeholders to develop unified requirements for engaging bidders
  • Analyze bidder proposals and provide actionable recommendations to cross-functional stakeholders
  • Remain current with ROI requirements and historical energy performance of the Budderfly customer base to ensure recommendations prioritize performance
  • Other job-related duties may be assigned


Required Skills and Experience:

  • Bachelor’s degree in Engineering, Construction Management, Business Analytics, or related field
  • 2-5 years of experience in a data analysis or project management role informing business decisions
  • Superior critical thinking and problem solving skills
  • Excellent written and verbal communication skills
  • Robust organization skills including attention to detail and an ability to multitask in a fast-paced environment
  • Exceptional Excel, Powerpoint, and Microsoft Office skills and ability to learn new software programs

Desired Skills and Experience:

  • Proven understanding of field operations within the construction or ESCO industry

Associate Collections Representative

The Associate Collections Representative is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency, negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handling of unresolved inquiries/issues, and responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and/or outside agencies in more complex collection cases.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of paid training. The hours during training will be 8:00am to 5:00pm CST.  

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Receive and review all correspondence daily from the home office.
  • Follow up on assigned insurance accounts.
  • Assist all hospital employees with any needs that arise.
  • Make outgoing insurance calls on Ingram accounts.
  • Act as an on-site liaison between Ingram and Associates and the hospital; Notify Management of any issues or concerns that may arise.
  • Our ideal candidate is an adept communicator; deadline oriented, and self-motivated, with excellent follow-up and customer service skills. 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED
  • 1+ years of customer service experience 
  • 6+ months of experience working with client/customer data in support of managing projects.
  • Basic Proficiency with Windows PC applications and experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
  • Ability to work our normal business hours of 8:00am – 5:00pm CST, Monday – Friday, including the flexibility to work occasional overtime given the business need
  • Must be 18 years of age or older

Business Writer (Freelance)

  • Working from anywhere. This position is fully freelance.
  • Getting consistent work. We provide the clients, and you provide the content. And the projects are guaranteed to keep coming.
  • Earning as much as you want. As long as you’re delivering quality content, who are we to slow you down? Our projects are paid at US$0.10 per word.
  • Becoming part of a larger community. Does freelancing sometimes feel like it’s just you against the world? At Compose.ly, you’ll work with a team to ensure every project goes smoothly.
  • Having dedicated a Community Coordinator. They’ll help you navigate client communication so you can focus on what you do best.

This Role Is for You if You…

  • Can write about the leading industry concepts for audiences with field knowledge and laypeople
  • Are an excellent self-editor
  • Are familiar with SEO
  • Are detail-oriented and take pride in your work
  • Are accountable for the work you do
  • Are always looking for ways to improve
  • Are even-tempered and don’t buckle under pressure
  • Have strong organizational and time management skills

Responsibilities

You’ll be responsible for crafting professional content, which may include blog posts, white papers, landing pages, and more. You’ll also be required to:

  • Ensure that your content conforms to SEO best practices and is engaging, accurate, and follows project guidelines
  • Make requested revisions as necessary
  • Efficiently organize and track your projects to meet deadlines

Skills and Qualifications

  • A bachelor’s degree or higher
  • 1+ years of experience writing business (esp. HR and/or Furniture) content
  • Intimate familiarity with English
  • Knowledge of SEO in content creation and current SEO best practices

Grading Assistant

Qualifications for the Grading Assistant:

  • This position is fully online/remote.
  • Minimum completed Bachelor’s degree from accredited institution on date of submitted application.
  • Must have sufficient courses in Biomedical Engineering as well as having received a grade of B or higher in these courses.

Responsibilities as Grading Assistant:

  • Assist with grading as needed by Instructor  
  • Observes students’ performance and address any concerns with the instructor
  • Keep in communication with your assigned instructor on a regular basis.
  • Stay updated and prepared for the classroom agenda and material.
  • May help with course material prep, grading and lecturing. 
  • Assists instruction with in-class activities, including proctoring examinations.
  • Observes students’ performance, and records relevant data to aid instructor in assessing progress
  • Assists with grading assignments
  • Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.