The Associate Collections Representative is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency, negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handling of unresolved inquiries/issues, and responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and/or outside agencies in more complex collection cases.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm CST. It may be necessary, given the business need, to work occasional overtime.
We offer 4 weeks of paid training. The hours during training will be 8:00am to 5:00pm CST.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Receive and review all correspondence daily from the home office.
- Follow up on assigned insurance accounts.
- Assist all hospital employees with any needs that arise.
- Make outgoing insurance calls on Ingram accounts.
- Act as an on-site liaison between Ingram and Associates and the hospital; Notify Management of any issues or concerns that may arise.
- Our ideal candidate is an adept communicator; deadline oriented, and self-motivated, with excellent follow-up and customer service skills.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED
- 1+ years of customer service experience
- 6+ months of experience working with client/customer data in support of managing projects.
- Basic Proficiency with Windows PC applications and experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
- Ability to work our normal business hours of 8:00am – 5:00pm CST, Monday – Friday, including the flexibility to work occasional overtime given the business need
- Must be 18 years of age or older