The Patient Account Specialist is responsible for the billing and collection activities for Soleo Health’s Patient Accounts Receivable. The Patient Account Specialist will work with branch Intake and Reimbursement teams to manage the Patient Accounts Receivable including balances for copay/deductibles, Soleo Assistance, self-pay patients and manufacturer co-payment programs. Responsibilities include:
- Review billing statements for patient balances remaining after third party payments have been received and posted and Generate and distribute Patient Collection Reports to the field identifying delinquent patient accounts
- Communicates with patients regarding overdue balances, billing concerns and/or payment arrangements
- Monitor Soleo’s collection agency portal and provide requested information as needed
- Prepare necessary adjustments to patient balances after all collection efforts have been exhausted
- Reviews Soleo Assistance Applications for final approval or denial
- Create and submit manufacturer co-payment claims in a timely manner
- Manage the Mfg Co Pay A/R for prompt collections
- Maintain positive relationships with Mfg Co-Pay Programs
- Create patient invoices for missing pumps as identified by the Pump Management Team and tracks them through the collections process
- Research and prepare patient refund requests when necessary
- Researches patient correspondence and return mail
- Documents notes in a clear and concise fashion in Company software system
- Identifies issues/trends and escalates to Manager when assistance is needed
- Provides exceptional customer service to internal and external customers
- Ensures compliance with federal, state, and local governments, third party contracts and company policies
Schedule:
- M-F 830-5p
Requirements
- Knowledge of home infusion therapy billing practices required
- High School Diploma or GED required
- Medical and Billing Collections experience: 1 year
- Knowledge of HCPC-coding and medical terminology
- Excellent math and writing skills
- Experience providing customer service to internal and external customers
- Excel and Outlook experience required
- CPR+ system experience preferred
