by Irma Moore | Apr 5, 2024 | Uncategorized
- Works with the Client technical team to provide Service Desk Cayuse team members with appropriate access to create, update, and maintain the reporting solution on Client’s systems ;
- Sets up landing zone in SharePoint & PowerBI Workspace to publish the Service Desk solution
- Provisions additional security principal account to help facilitate automation efforts as possible
- Interfaces with key stakeholders on ad hoc reporting requirements
- Gathers user requirements for potential new scope items
- Provides a clear intake process to map requirements, level of effort, and alignment to compliance and scope control requirements
- Defines and implements strategy to reduce manual reporting tasks
- Creates, prioritizes, and reviews an enhancement backlog for periodic review with stakeholders
- Provides enhancement support on as needed basis, minimizing changes when possible consistent with scope control
- Other duties as assigned
Qualifications
Minimum Qualifications:
- High school diploma or GED required.
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills:
- Technical aptitude/computer literacy, including familiarity with Windows, MS Office Applications, Mac IOS and Apple Applications, Internet Browsers, as well as basic computer terminology
by Irma Moore | Apr 5, 2024 | Uncategorized
We are hiring for a teammate to update our records based on different input from various sources. This teammate will support the critical role of keeping our data up to date, which supports our clinicians and helps make sure we support our patients’ needs.
We are looking for a contractor hire to fill this role, and are expecting the work to take up to 40 hours each week. Strong candidates will have excellent computer skills, the ability to manage their workload independently, and strong accountability to task completion.
In this role, you will:
- Work closely with our Care Coordinator Team to update and maintain our EHRs based on input from different sources
- Proactively manage your workload to keep outstanding data entry to a minimum
- Report out on data entry metrics as requested
- Work with different systems, including but not limited to Google Sheets, EHRs, typeform data, and others
Who you are:
- A passion for optimizing care and outcomes for pregnant people and newborns
- Strong organizational skills and the ability to prioritize and follow through on multiple projects in a timely manner
- Experience with email, spreadsheets, EHRs, and other commonly used software, and willingness to work with new software
by Irma Moore | Apr 5, 2024 | Uncategorized
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
- Reviews unpaid and underpaid claims. Resubmits or appeals as necessary.
- Verifies payment information adjustments to supervisor.
- Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
- Complies with the Fair Debt Collector Practices Act (FDCPA).
- Responds to customer inquiries regarding account status.
- Researches customer’s accounts thoroughly and documents appropriately.
- Resolves discrepancies and prepares adjustments and refunds as necessary.
- Ensures that all information regarding collection activity of account is entered accurately into the billing system.
- Brings recurring issues to the attention of the department supervisor.
- Initiates payments and resubmits bills as necessary.
- Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
- Report to work punctually at assigned starting time, and have reliable, consistent attendance
- Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
MINIMUM REQUIRED QUALIFICATIONS
Required: Must be in EST or CST time zones
Education and/or Experience
- High school diploma is required.
- One year of related experience is required.
by Irma Moore | Apr 5, 2024 | Uncategorized
In this role you will be responsible for:
- Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
- Process customer returns according to established department policies and procedures.
- Work closely with the Medical Billing department to resolve disputed Billing charges
- Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
- Partner with Sales Representatives to meet or exceed customer service expectations.
To be successful in this role, you require:
- 1+ years medical industry or call center/customer service experience
- Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to solve practical problems and deal with a variety of variables.
- Knowledge of Microsoft Office Applications
- Ability to work some evening shifts, weekends, or overtime as needed
Education and experience required:
- High School Diploma or general education degree (GED)
by Irma Moore | Apr 5, 2024 | Uncategorized
This is a technical support role that is critical to the customer experience and success of the company. As a Tier 1 Multifamily Customer Support Representative, you are responsible for discovering, triaging, and resolving customer issues. You will escalate complex issues to our Tier 2 team following our standards and procedures. The ideal candidate has a passion for helping others and strives to continuously improve the customer experience.
Main Duties & Responsibilities:
- Provide exceptional omnichannel (voice and email) support to Level Home’s multifamily customers.
- Meet and exceed established KPIs and performance metrics
- Effectively and efficiently manage ticket queues to comply with current SLA guidelines
Success Characteristics:
- Advocate for the customer experience. Someone that is aware of the customer’s pain points with the product and compassionate of frustrations experienced.
- Able to adapt to new processes and products. Eager to learn and contribute to resources and communicate ideas
- Has a team-first mentality when working with other members.
- Able to work in a fast-paced environment with dynamic requirements and priorities
- Able to exercise judgment within defined procedures to determine appropriate action plans and resolutions
- Attention to detail and commitment to managing problems through resolution
- Working knowledge of CRM and ticketing tools, specifically Salesforce Service Cloud
- Strong organizational and time management skills
- Professional written and verbal communication skills
- One to two years of experience as a technical support professional in a hi-tech or consumer electronics industry
- High School diploma with prior work experience in hi-tech or consumer electronic industry or Associate Degree preferred
Recent Comments