by Irma Moore | Apr 5, 2024 | Uncategorized
Monitor and resolve over-due accounts across multiple subsidiaries.
• Manages the Collection Specialist(s) and is responsible for their performance, development, coaching, hiring and disciplinary actions to ensure the efficient operation of Collections.
• Train team members and others as necessary on our systems and strategies for collecting.
• Prepare collections list to assign to the Collection Specialist and other team members that may assist in collections from time to time.
• Define, implement and track KPIs and targets.
• Review and research receivables status across all subsidiaries prior to contacting customer.
• Collect over-due amounts, including promise to pay, or negotiate payments plans with clients.
• Maintain records of contacts and attempted contacts with delinquent accounts and record any payments collected or promise to pay commitments received from the client.
• Prepares monthly aging reports and work with Customer Success Managers on collections.
by Irma Moore | Apr 5, 2024 | Uncategorized
- Responds timely to patient account inquires received from customer service.
- Identifies denial trends and notifies Supervisor and/or Manager to prevent future denials and further delay in payments. Makes recommendations for resolution.
- Pursues appeals when available. Initiates communication with coding team and clinical staff when coding related and medical necessity appeals are warranted.
- Consistently reviews processes and recommends any areas of opportunities with assigned payors
- Written communication demonstrates clear action taken on each account as well as what further action is needed to capture payment. Work output is documented clearly, so that various departments involved in resolution can review the account.
- Achieves improved team performance by completing assigned special projects.
- Identifies, analyzes and escalates trends affecting AR collections.
- Provides verbal and written communication while assisting management in addressing issues with difficult claims and aging.
- Facilitates department training by assisting other team members in payor source education and knowledge sharing as requested by Management.
- Ability to meet departmental standard for quality and productivity
by Irma Moore | Apr 5, 2024 | Uncategorized
- Develop and implement collections strategies to minimize outstanding balances.
- Manage accounts receivable aging and prioritize collection efforts.
- Analyze payment trends and implement measures to reduce bad debt.
- Drive the auto payment strategy to increase accuracy and adoption.
- Provide guidance and support to AR staff.
Preferred Qualifications
- Bachelor’s degree in Finance, Accounting, Business, or related field.
- Proven experience in billing and collections management.
- In-depth knowledge of billing regulations, best practices; and revenue cycle management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in Netsuite.
- Leadership experience with a track record of team building and development.
- Ability to thrive in a fast-paced and dynamic and environment.
by Irma Moore | Apr 5, 2024 | Uncategorized
Responsible for authorization submissions and authorization follow up by obtaining met daily expectations
• Responsible to determine a CRX and a valid prescription with formula calculation knowledge
• Insurance and payor portal navigation knowledge
• Meet daily, monthly, and quarterly metrics and goals set by management
• Communicate effectively with other departments to present solutions to any patient concerns
• Ensure work being performed meets internal and external compliance requirements
• Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations
• Various clerical work including faxing, scanning, and copying
Requirements
• High school graduate
• A minimum of 2 years proven experience
• Proficient in Microsoft suite of products including Outlook, Word and Excel
Preferences
• Education or experience equivalent to a bachelor’s degree in related field highly preferred
• Home Health/DME related experience preferred; knowledge of insurances a plus
Other Skills/Abilities
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Self-starter, able to display the highest level of integrity and respect for confidentiality.
• Ability to exercise effective judgment and sensitivity to changing needs and situations.
• Must have strong organization skills and be very detail-oriented.
by Irma Moore | Apr 5, 2024 | Uncategorized
he Technical Customer Care Specialist II provides technical support for all inventory related processes and customer support issues for internal and external customers. This position requires excellent telephone, listening, problem-solving/troubleshooting, and organizational skills along with outstanding reliability and follow-through. The Technical Customer Care Specialist II will provide proactive, knowledgeable, results-oriented service that is enabled by a strong knowledge of the Cox Automotive organization, processes, and technology.
In this role, you will be responsible for effectively troubleshooting/resolving vehicle inventory issues and maintaining the quality of data on the Autotrader.com website, as well as corresponding Cox Automotive sites. You will provide technical support to Dealers, Sales, 3rd party vendors, Customer Support and other Cox Automotive teams. A successful Technical Customer Care Specialist II-Inventory has the ability to collaborate with our 200+ 3rd party data vendors to troubleshoot and resolve inventory issues for our customers.
Responsibilities
- Daily Communication: Strong written and verbal communication skills are essential for interacting with fellow staff members, management, sales, vendors and Dealers.
- Troubleshooting/ Problem Solving: Resolve issues upon initial contact (i.e. “first call resolution”), whenever possible. The Technical Client Service Rep II, Inventory must demonstrate effective troubleshooting procedures to resolve technical issues with inventory, images, and data load processes.
- Order Fulfillment: Manage dealer contracts through the inventory process, including working with third party source vendors to perform initial inventory feed set up for dealers.
- Back to Sales Process: Review resolved requests and confirms if the resolution is valid. Troubleshoot and follow through until a valid resolution is received.
- Multi-tasking: Ability to complete multiple tasks by using multiple systems (Homenet, Dataload, Salesforce, etc.) to get to effective and efficient resolutions.
- Reporting: At any time, the Technical Client Service Rep II, Inventory may be asked to distribute any necessary report to the dealer, sales or other internal clients.
- Working Across Teams: Establish and maintain partnerships with ATC service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales.
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