by Irma Moore | Apr 17, 2024 | Uncategorized
- Communicate, internally and externally, the status of the projects/service request directly with the customer or broadcast to a larger audience as defined
- Possess the ability to track time worked with a high degree of accuracy
- Perform network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions
- Must possess the ability to walk another person through connecting a console connection and configure a device to the point of remote management
- Perform baseline administration of Amazon Web Services VPCs, CIDR management – similar Microsoft Azure Technologies, GPC Performs adds, moves, and changes on Network infrastructure within expected timeline
- Execute Network routine and emergency infrastructure changes as required by customer
- Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely
- Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure
- Build and maintain documentation for customer Network infrastructure
- Other duties as assigned
Qualifications
- 5+ years of experience with operational administration of Network Infrastructure
- 3+ years working with monitoring platforms; LogicMonitor a bonus
- 3+ years of experience with operational administration of Cisco Infrastructure
- 3+ years of experience with operational administration of Palo Alto Infrastructure
- Experience with GlobalProtect, AnyConnect
by Irma Moore | Apr 17, 2024 | Uncategorized
Primary Responsibilities:
- Responsible for rebilling compliance audit claims for Government and Commercial payers
- Demonstrates competency in eligibility, billing and receivable systems and associated applications
- Handles sensitive client documentation
- Maintains timely, accurate documentation for all appropriate billing
- Meets the performance goals established for the position in the areas of: efficiency, accuracy, and quality.
- Works with others as part of a team
- Works with Supervisor to solve more complex problem claims
- Applies knowledge/skills to activities that often vary from day to day
- Requires little assistance with standard and non-standard requests
- Solve routine problems on their own
- Prioritize and organizes own work to meet agreed upon deadlines
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED
- 1+ years of Medicare (Part A & Part B) billing experience.
- 1+ years of Medicare (Part A & Part B) collections/follow up experience.
- Experience with Microsoft Office tools including Microsoft Word (creating and writing memos), Microsoft Excel (creating, filtering, and navigating reports in spreadsheets), and Microsoft Outlook (setting calendar appointments and emails)
- Must be 18 years of age OR older
- Ability to work 08:00AM – 05:00PM in your designated time zone.
by Irma Moore | Apr 17, 2024 | Uncategorized
- Use product analytics to identify patterns, trends, and areas for improvement in customer usage.
- Develop, write, and implement comprehensive longitudinal- in-app support strategies tailored to specific client segments.
- Create, write, and deliver engaging in-app content, including styled guides, nudges, and tips, through the Pendo platform.
- Generate persona and industry appropriate messaging associated with in-app content delivery Continuously monitor and evaluate the effectiveness of in-app support initiatives, making data-driven adjustments as needed.
- Using business intelligence (BI) reporting tools like Power BI, provide regular reports and updates to the relevant stakeholders, highlighting key performance indicators and insights.
- Act as a subject matter expert on in-app support strategies, keeping abreast of industry best practices and emerging trends.
- Collaborate with cross-functional teams to ensure a seamless customer experience and drive product engagement.
Qualifications
- Bachelor’s degree in a web content writing or related field, such as UX Writing, Technical Writing, Content Design, Instructional Design.
- Proven experience in your field, preferably in the SaaS or educational technology industry. Ability to craft concise audience specific messaging for purposes of obtaining a specific goal.
- Excellent written communication skills, experience crafting good UX copy, and attention to detail.
- Ability to find the best & shortest way to clearly communicate an idea.
- Knowledge of frontend development languages like HTML, CSS, and JavaScript Strong proficiency in using data analytics tools and platforms to derive meaningful insights and make data-driven decisions.
- Demonstrated experience with implementing in-app support strategies and using platforms such as Pendo to deliver targeted content.
by Irma Moore | Apr 17, 2024 | Uncategorized
Open, sort, and deliver department mail on a daily basis
– Complete special projects on an as-needed basis
– Ensure invoices, checks, and other documents are properly sorted, logged, scanned, and filed
– Provide administrative assistance to the AP/Finance Department
– Manage customer service tasks for internal business partners
– Facilitate internal and external audits as needed
– Execute daily processes and controls accurately and in a timely manner; ensuring compliance with company policies
– Validate, record and send checks, including expediting special handling
Requirements
– Competent with spreadsheets and databases
– 3+ years of experience in an A/P role preferred
– Demonstrated communication, customer service, and interpersonal skills, especially with both technical and financial backgrounds
– Strong organizational skills and attention to detail are a must
– AA or BS/BA degree in Accounting, Business or similar preferred
– Proficiency in dynamics
– Solid understanding of QuickBooks
by Irma Moore | Apr 16, 2024 | Uncategorized
- Support escalated cases and work internally to drive them to resolution
- Learn, execute, and help implement improvements for existing and new processes
- Work collaboratively with internal Residential Operations teams, including Portfolio Operations Managers, Field Service, Operational Success Team, and Client Success Managers
Who You Are
- Highly organized
- Strong interpersonal and leadership skills
- Take ownership resolving issues to completion
- Proactive communication skills
- Keen attention to detail and accuracy
Experience You’ll Need
- 2+ years of solar experience, gaining in-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance. Familiarity with solar inverters, panels, mounting systems, and monitoring software is essential.
- Proven experience in providing technical support or customer service. You should have a track record of resolving technical issues, answering customer inquiries, and providing guidance on system optimization and troubleshooting.
- 6+ months of formal or informal leadership experience
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