- Communicate, internally and externally, the status of the projects/service request directly with the customer or broadcast to a larger audience as defined
- Possess the ability to track time worked with a high degree of accuracy
- Perform network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions
- Must possess the ability to walk another person through connecting a console connection and configure a device to the point of remote management
- Perform baseline administration of Amazon Web Services VPCs, CIDR management – similar Microsoft Azure Technologies, GPC Performs adds, moves, and changes on Network infrastructure within expected timeline
- Execute Network routine and emergency infrastructure changes as required by customer
- Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely
- Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure
- Build and maintain documentation for customer Network infrastructure
- Other duties as assigned
Qualifications
- 5+ years of experience with operational administration of Network Infrastructure
- 3+ years working with monitoring platforms; LogicMonitor a bonus
- 3+ years of experience with operational administration of Cisco Infrastructure
- 3+ years of experience with operational administration of Palo Alto Infrastructure
- Experience with GlobalProtect, AnyConnect
