- IT Industry Experience preferred.
- ITIL Foundations Certification or relevant job experience preferred.
- Ability to work independently, be accountable, multi-task and continually reprioritize.
- Demonstrated technical and business aptitude.
- Demonstrated excellence in critical thinking.
- Ability to focus on detail, while also the big picture
- Continuous Improvement mindset
- Commitment to teamwork
- Excellent decision-making ability
- Good analytical skills and solutions oriented.
- Excellent written and oral communication skills
- Practices active listening
- Adjusts communication to audience.
Essential Job Functions include:
- Monitor & Govern Change Queues
- Review and Approve/Deny Normal and Emergency Changes
- Review and Follow-up on Denied Changes
- Changes Approaching Approval Lead time.
- Change Closures and Change Post-implementation Review.
- Guide and Support Community via incoming online chat queue.
