- Support escalated cases and work internally to drive them to resolution
- Learn, execute, and help implement improvements for existing and new processes
- Work collaboratively with internal Residential Operations teams, including Portfolio Operations Managers, Field Service, Operational Success Team, and Client Success Managers
Who You Are
- Highly organized
- Strong interpersonal and leadership skills
- Take ownership resolving issues to completion
- Proactive communication skills
- Keen attention to detail and accuracy
Experience You’ll Need
- 2+ years of solar experience, gaining in-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance. Familiarity with solar inverters, panels, mounting systems, and monitoring software is essential.
- Proven experience in providing technical support or customer service. You should have a track record of resolving technical issues, answering customer inquiries, and providing guidance on system optimization and troubleshooting.
- 6+ months of formal or informal leadership experience
