Technical Support Lead

  • Support escalated cases and work internally to drive them to resolution
  • Learn, execute, and help implement improvements for existing and new processes
  • Work collaboratively with internal Residential Operations teams, including Portfolio Operations Managers, Field Service, Operational Success Team, and Client Success Managers

Who You Are

  • Highly organized
  • Strong interpersonal and leadership skills
  • Take ownership resolving issues to completion
  • Proactive communication skills
  • Keen attention to detail and accuracy

Experience You’ll Need

  • 2+ years of solar experience, gaining in-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance. Familiarity with solar inverters, panels, mounting systems, and monitoring software is essential. 
  • Proven experience in providing technical support or customer service. You should have a track record of resolving technical issues, answering customer inquiries, and providing guidance on system optimization and troubleshooting.
  • 6+ months of formal or informal leadership experience