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Service Center Documentation Specialist

Job Details

Description

Who We Are:

At Intoxalock a member of the Mindr family of brands, we are dedicated to being a force for good. That’s why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.

Always aware. Always Guiding. Never Restricting or judging.

What You’ll Be Doing

The Service Center Documentation Specialist will be responsible for obtaining and processing all necessary company & state required documentation and information to complete Service Center Location and Technician Onboarding & Renewals.  This role has a critical accountability to build relationships with internal and external partners, including but not limited to: state officials, compliance coordinators, Service Centers and Service Center Recruiters. The role involves the ability to adapt and adhere to business and state-specific processes, a keen interest in developing new skills and an enthusiastic and positive attitude. This position requires excellent communication skills, strong project management/prioritization skills, and exceptional attention to detail. 

What You’ll Be Doing

  • Review incoming documents for customers according state law/regulations and Company policies
  • Ensure customer documents are properly stored to accurately assess regulatory compliance
  • Correspond with state officials, monitoring authorities to activate or renew in a timely manner
  • Process and maintain daily control reports and system of record to ensure any changes are current
  • Consult with internal teams to discuss state requirements and keep process documents up to date.
  • Communicate with recruiters to manage expectations and field questions; conduct regular follow-up to obtain outstanding documents
  • Handle sensitive and confidential information; ensure that the document records correspond with data in the system
  • Handle inbound and outbound calls to Service Centers as necessary to inform/educate service center partners and technicians on any deficiencies identified through inspections, audits, and/or internal/external observations/complaints.
  • Ability to maintain & manage relationships with state stakeholders and service center partners
  • Assist in the execution and monitoring of action plans in response to inspection/audit discoveries and compliance violations
  • Accurate and timely execution of tasks related to state required record keeping including but not limited to: a. Onboarding & Training b. Certifications c. Background Checks d. Licensing e. Insurance f. Pricing g. Communication regarding changes to service center or technician(s)
  • All other duties as assigned. 

What You’ll Bring to the Table:

  • 4-year degree preferred or equivalent business experience
  • Strong verbal (both in person and phone), written communication skills, & collaborative skills.
  • Ability to analyze information and documentation to facilitate account activation and renewal. Understanding of rules, regulations and regulatory requirements
  • Cross-functional collaboration with other support team members/departments
  • Excellent organizational skills, detailed oriented, motivated, and ability to work independently.
  • Ability to prioritize numerous time-bound tasks and switch between tasks efficiently.
  • Computer skills required include proficiency in Microsoft Outlook, Word, Excel, and CRM applications with ZoHo being preferred.
  • Ability to work well under pressure, handle deadlines prioritize numerous timebound tasks and switch between tasks efficiently.
  • Strong attention to detail leading to high quality work product.
  • May involve the need to travel (<5%)
  • Effective problem-solving skills used to identify efficiency, quality and/or service improvements to the work assigned
  • A strong sense of accountability and work ethic
  • Be a dedicated team player by embodying Intoxalock Company Values.  Positive, resilient, and consistent attitude with a patient, team-oriented demeanor.

Why work for us? 

Check out this list of a few of the many good reasons why we are a Top Workplace: 

  • Payrate is $20/hr + 401(k) + benefits.
  • Schedule Monday – Friday 9 am – 6 PM EST
  • We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
  • Mindr won the 2023 Top Workplace Award locally and nationally–and 2024 Best Place for Working Parents Award
  • Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
  • A comprehensive and highly competitive benefits package, including:
    • Dental Insurance
    • Health Insurance
    • Vision Insurance
    • 401(k)
    • Paid Holidays
    • Paid Time Off
    • Ongoing Professional Training online via Litmos
    • And more

Equal Opportunity Employer 

It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.

Security Analyst – Data Protection & Governance

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued, and have an opportunity to contribute to the company’s success.

This position is primarily based in a location within PNC’s footprint. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.

As a Security Analyst within PNC’s Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Dallas TX, or Phoenix AZ.

1. Technical Skills
• Scripting and Automation: Experience in automation and scripting (specifically PowerShell)
• Cloud Security: Familiarity with securing data in cloud environments (Azure, Microsoft 365, Purview, AWS etc.)
• Data Security: Expertise in Data Protection techniques and technologies.
• Database Security: Knowledge of securing databases, including role-based access control, auditing, and data masking are a plus.
• Endpoint Security: Skills in securing end-user devices and understanding endpoint protection tools are a plus.
• Network Security: Understanding of network security protocols, firewalls, VPNs, and intrusion detection systems are a plus.
• Power BI and Power Automate Experience: Skills in Data Virtualization and Automation are a plus.

2. Compliance and Regulatory Knowledge
• Data Governance: Familiarity with data governance frameworks and practices to ensure data quality, privacy, and security.
• Audit and Reporting: Ability to prepare for and respond to compliance audits, as well as generate necessary reports and documentation.
• Records Management Experience is a plus.

3. Soft Skills and Professional Qualities
• Delivery Oriented: The ability to deliver initiatives and Business as Usual (BAU) activities efficiently and effectively.
• Problem-Solving: Strong analytical and troubleshooting skills to identify and resolve data protection issues.
• Attention to Detail: Precision in configuring and monitoring data security tools and practices.
• Communication: Ability to explain complex technical concepts to non-technical stakeholders and work across different teams.
• Adaptability: Ability to stay updated with evolving security threats and technologies.
• Ethics and Integrity: Strong ethical principles to handle sensitive and confidential information responsibly.

4. Experience
• Practical Experience: Direct experience automating administrative tasks and reporting with PowerShell. Applying data protection controls, rules and policy with data security technologies like DLP, Purview Information Protection, Data Security Posture Management (DSPM), SIEM, antivirus etc.

• Incident Response: Experience in handling security incidents, breaches, and mitigating risks.
• Delivery: Proven track record in driving delivery for initiatives and BAU activities.
• Metrics Management: Experience in identifying and developing Metrics, KRIs to support data protection processes.
• Industry Experience: Experience in the industry or sector relevant to your business, such as finance, healthcare, or technology.

5. Tools and Technologies
• Data Protection: Familiarity with Data Protection solutions. (Purview Information Protection, DSPM, PowerShell, Microsoft 365 etc.)
• Scripting and Automation: Experience in automation and scripting development (PowerShell, Python)
• Power BI and Power Automate

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

  • Provides technical evaluation and analysis. Supports activities, process, and tools needed to improve overall security posture of the organization.
  • Applies security concepts, reviews information, executes defined tasks, analyzes requirements, reviews logs, and creates documentation. Performs investigation and data loss prevention, data manipulation, and coordination of activities. Performs actions to address or mitigate risks and vulnerabilities. Reviews and defines controls.
  • Advises on more complex security procedures and products for clients, security administrators and network operations. Participates in enforcement of control security risks and threats; potential of one more controls subject to manager discretion. Shares knowledge with staff.
  • Conducts security assessments and other information security routines consistently. Investigates and recommends corrective actions for data security related to established guidelines.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Solution Consultant – Clinical Data

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

If you have the ambition to join an exciting, well-established, and modern tech company, and have been seeking the ideal opportunity to do something new and interesting, then Veeva is for you! Veeva, a provider of true, multitenant cloud-based solutions for the global life sciences industry, is currently looking for a Solution Consultant who has a passion for helping our customers achieve their business vision. As a member of our Veeva Vault Clinical Data Solution Consulting team, you will be responsible for supporting the sales process by working with Account Executives to understand customers’ business needs and to present winning, value-based product demonstrations of the Vault Clinical Data Suite of applications. At Veeva, we offer excellent opportunities for our people to capitalize on their skills and grow in a dynamic, unique, and exceptional work environment.

What You’ll Do

  • Engage with Prospects and Customers pre/post sale to understand customer needs
  • Provide compelling demonstrations of the Veeva Vault Clinical Data solutions (EDC, CDB, eCOA)
  • Pre-sales support; including solution presentations and demonstrations, written responses, and relationship building
  • Marketing & Community Event Support; including Veeva sponsored events and industry conferences
  • Bid Management and RFx Responses
  • Solution Workshops and POCs

Requirements

  • 2+ years of experience with software technology that relates to life sciences (healthcare, R&D, clinical trials) either as a user or in system configuration or system administration
  • Customer facing experience
  • Willingness to travel 20-30%
  • Driven, a self-starter, self-motivated

Nice to Have

  • Pre-sales experience
  • Training delivery experience
  • Experience in Clinical teams with a focus on data management, database building, or programming (e.g., SQL, C++, JavaScript, XML)
  • End-user and/or Administrator experience with Clinical Data Capture software
  • Understanding of SaaS/Cloud solutions and technology

Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

Compensation

  • Base pay: $80,000 – $200,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].

Sr. Applied Machine Learning Researcher – Generative Models (Remote)

WHO WE ARE:  

We are a producers playground, delivering music creators the tools they need to bring their ideas to life. With a massive, industry-leading catalog of licensed samples, paired with powerful AI, and access to affordable plugins and DAWs, Splice kicks sound discovery, inspiration, and creative output into overdrive. 

HOW WE WORK:  

At Splice, DISCO is a rallying cry for collaboration, accountability and unity within our organization; Direct, Inclusive, Splice Together, Creator Centric and Optimistic. Our shared success depends on our ability to support one another, work well together and communicate directly. By embracing flexibility and a unified approach, we can navigate anything that’s thrown at us. 

Splice embraces a culture of remote work. You’ll see your colleagues showing up from across the US and the UK. In order to keep us working well as a team, we have regular communication, including Town Halls, departmental All Hands and get-togethers.

When you join Splice, you join a network of colleagues, peers, and collaborators. Are you ready?

THE ROLE:

We are seeking an exceptional Applied Researcher with experience in Generative models for audio using Latent Diffusion, as well as symbolic music generation techniques based on Transformer architectures. Solid experience and track record in only one of the two areas would be considered. The ideal candidate will bring a research-focused mindset with practical application skills, translating state-of-the-art techniques to novel, usable and performant designs and solutions. At Splice, we believe that Generative AI has the potential to augment and extend the sonic boundaries of our human-made, world class catalog, and bring powerful unlocks to our users’ creative workflow.

TEAM INFORMATION:

The Splice AI & Audio Science team is dedicated to pushing the boundaries of artificial intelligence applied to audio data, with the mission to empower music creators everywhere. Being musicians ourselves, we are deeply committed to the use of AI in a creator-centric, ethical and responsible way. Our team consists of passionate and creative individuals who thrive in a collaborative, innovative, and fast-paced environment.

WHAT YOU’LL DO:

  1. Generative AI Research: Conduct literature research and experimentation in the field of ML-based generative audio using Latent Diffusion and symbolic music generation using Transformer-based architectures.
  2. Model development: Collaborate with our ML Engineers to design performant model architectures for efficient ML-based audio synthesis and symbolic music generation, as well as adapting and fine-tuning existing models. Explore, adapt and implement core building blocks for generative models, such as general Variational Autoencoders (VAEs), Neural Audio Codecs (RVQ / VAE), GANs, Diffusion Models, and Transformer-based architectures.
  3. Prototyping: Develop proof-of-concept prototypes to showcase and validate capabilities and use cases using generative audio/symbolic models. Iterate and refine models based on quantitative/qualitative feedback and evaluation metrics.
  4. Collaboration: engage with academic and open source communities to stay up to date with the latest developments in the space, collaborate in joint projects, and identify top talent for our AI & Audio Science team’s future hiring needs.
  5. Stay up-to-date with the latest academic and industrial research in generative models for music, incorporating relevant findings into our applied research and product development processes.
  6. Documentation and Knowledge Sharing: Document research findings, methodologies, and best practices. Collaborate with team members to disseminate knowledge and insights.

JOB REQUIREMENTS:

  • Ph.D. or Master’s degree in Electrical Engineering, Computer Science or related Engineering discipline.
  • Background or proven experience in Digital Signal Processing.
  • Proven experience (2+ years) in an Applied Research role focused on Latent Diffusion based generative models for audio and/or symbolic music generation using Transformer-based architectures.. Alternatively, solid experience with diffusion-based models in the image domain, would be considered.
  • Proficiency in Python and deep learning frameworks (e.g., TensorFlow, PyTorch).
  • Familiarity with software development best practices and version control systems (e.g., Git).
  • Strong communication and collaboration skills, with the ability to work cross-functionally with stakeholders in Engineering, Product and Design.

NICE TO HAVES:

  • A relevant portfolio of research projects, publications, or open-source contributions related to generative audio.
  • Prior experience in machine learning model optimization.
  • Background or knowledge in music production.

The national pay range for this role is $165,000 – $206,000. Individual compensation will be commensurate with the candidate’s experience.

Splice is an Equal Opportunity Employer 
Splice provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefitfocus Sr. Customer Data Specialist

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

About Benefitfocus:

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental, and other voluntary benefits plans as well as wellness programs. 

Get to Know the Opportunity:

The Sr. Customer Data Specialist leverages technical skills to resolve wide ranging issues, identify root causes, and collaborate for other departments.

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. 

Contributions You’ll Make:

  • Perform triage, root cause analysis, and corrections to data issues reported by internal resources including CSMs, CSS, and data Analysts.
  • Review analysis work performed by data Analysts and data Analysts II to ensure accuracy.
  • Work with Process Owners to develop and maintenance Process documentation.
  • Coordinate fixes or improvements to data issues across multiple departments.
  • Resolve customer and internal escalations in a timely manner.
  • Develop and communicate action plans for outstanding data issues.
  • Track on-going operational metrics.
  • Execute testing on new product releases for data processing related changes.
  • Execute tasks related to operationalizing new Process and tool improvements.
  • Coordinate and complete software release testing and UAT testing on outstanding work requests.
  • Train new team members on processes and tools for performing data Analyst duties.
  • Identify and implement opportunities to improve our processes or technology to achieve increased efficiency and/or quality.
  • Process ad hoc test and production files and open enrollment files.
  • Exercise independent judgment in escalating issues to management.
  • Serve as an internal point of escalation when a manager is not available.
  • Act independently using sound judgment, experience, and product knowledge to make decisions impacting internal teams and external customers with minimal input from your direct manager.
  • Develop relationships with internal Benefitfocus teams.
  • Occasional weekend and off hours support
  • Work with product and sales on road-mapping and product enhancements.
  • Other duties as assigned.

Required Knowledge & Experience:

  • 5+ years of experience with file management/data integrations/configurations.
  • Must have proficient knowledge in both EDI and Payroll Processes.
  • Prior experience in a similar client-facing role.
  • Basic understanding of project implementation methodology and techniques
  • Proficiency in the Microsoft suite of applications (Outlook, Excel, Word, PP, etc.).
  • Strong planning, scheduling, and organization skills.
  • Strong communication skills required.
  • Ability to learn proprietary technology quickly through instruction, team collaboration and self-directed learning.

Minimum Knowledge and Experience:

  • BS/BA Degree highly preferred.
  • Industry experience highly preferred: Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, BPO.
  • Salesforce knowledge a plus.

#LI-MG2

#LI-Remote

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $70,000-$90,000

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan – with generous company matching contributions (up to 6%)
  • Voya Retirement Plan – employer paid cash balance retirement plan (4%)
  • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.