Medical Compliance Audit Analyst – Remote in Oregon

by Irma Moore | Oct 18, 2024 | Uncategorized

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. 

The Medical Compliance Audit Analyst implements and maintains provider education programs related to coding regulatory and other administrative issues, as well, is responsible for the Medicare compliance program at the Clinic. Performs monthly and annual audits per provider and reporting those results to Professional Standards. Regularly reports the results of audits and performs ad hoc EHR audits upon request.

If you live in Oregon, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within
• Implements and maintains the corporate Medicare compliance program
• Works as a liaison with Administration and other Clinic committees in reporting on compliance issues. Makes recommendations for improvement
• Performs monthly and annual provider chart audits and reports progress to ensure compliance to Professional Standards
• Implements and maintains provider education program for coding and billing regulations. Publishes coding newsletter for providers
• Improve the quality of care through continuing education and self-evaluation of the effectiveness of care. This includes attendance/participation in most in-services/department meetings and remaining current on department policies and procedures
• Participate in orientation and training of new employees

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Certified Procedural Coder (Preferred CPC through AAPC)
• 2+ years coding experience (Preferred Multi-Specialty)
• Experience in auditing medical records for office visit and procedures
• Experience with CMS regulations and Compliance
• Knowledge of Commercial, Federal and State Insurance Policies
• Intermediate to advanced computer skills

Preferred Qualifications:

• Proven excellent verbal and written presentation skills
• Proven attention to detail and analysis performance
• Proven ability to work well with providers and other staff
• Proven ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 

Voucher Processing & Redemption Specialist

by Irma Moore | Oct 18, 2024 | Uncategorized

All legitimate communication from our recruitment team will come from an official calstart.org email address via email, we will not text you about a role you have not applied to or shown interest in. We will not perform any interviews via text or Zoom chat.

CALSTART does not ask for any fees or personal information such as social security numbers or bank details during the recruitment process.

About Us:

CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all.

For over 30 years, it’s been CALSTART’s mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration.

Job Summary: 

The Voucher Processing & Redemption Specialist (VPRS) is focused on supporting multiple state and municipal sponsored voucher programs that CALSTART administers. The VPRS’ responsibilities include the efficient processing and management of numerous vouchers, ensuring data accuracy across multiple sources & systems, and complying with state agency and company policies. VPRS will play a critical role in the success of Voucher Processing program and must exhibit excellent emotional intelligence (EQ) while managing multiple internal and external stakeholders (e.g., applicants, dealers, Original Equipment Manufacturers (OEMs)) to quickly resolve voucher discrepancies. 

Key Responsibilities:

• Voucher Processing: Thoroughly review voucher applications for eligibility, data accuracy, completeness, and compliance with program guidelines, policies, and procedures in a high-volume processing environment. Data Entry and Management: Accurately enter application data into the Voucher Processing systems (e.g., Salesforce), maintain up-to-date records, and perform daily charting (aka digital documentation). 
• Communication: Provide clear and timely written communication with external stakeholders regarding the status of applications, missing or out of compliance documentation, and to outline next steps. Possess an intuitive understanding when to move beyond asynchronous communication (e.g., email) and exhibit a level of comfort speaking directly with stakeholders to troubleshoot and guide them along the application journey. Monitor and respond to programname@CALSTART… program email inquiries. 
• Customer Service: Professionally address inquiries from applicants, dealers, and other external stakeholders, provide pertinent information, both stated and unstated, and anticipating future needs. 
• Reporting: Understand and interpret voucher dashboards and reports on application progress, voucher redemption rates, and program metrics. 
• Process Improvement: Identify opportunities for process improvements and liaise with internal stakeholders to design, test, and implement changes that reduce errors and fix bottlenecks to improve overall program effectiveness. 
• Collaboration: Work closely with the Voucher Processing team, CALSTART staff, and external partners to ensure program success. 
• Qualifications:
• Bachelor’s degree in business administration, finance, accounting, environmental science, or a related field preferred. 
• Experience: Minimum of 2 years of experience in administrative roles, data processing, data entry, or customer service. Experience in grant management or voucher processing programs is a plus. 
• Skills:
• Strong attention to detail, time-management skills, and organizational skills. 
• Proficiency in data entry and data analysis. 
• Excellent written and verbal communication skills. 
• Comfortable working independently with minimal oversight and troubleshooting with given resources. 
• Developed interpersonal skills to maintain effective working relationships within multi-team environments. 
• Proficiency in program management tools including Microsoft Office Suite (e.g., Excel, Word, Outlook, SharePoint). 
• Familiarity with CRM software (e.g., Salesforce) and data management systems. 
• Personal Attributes:
• Ability to prioritize and manage multiple tasks, program complexities, and deadlines effectively. 
• Proactive mindset paired with strong problem-solving and critical thinking skills.  
• High level of integrity and commitment to cross-collaborationengagement for shared wins. 
• Desired, not required – Knowledge of CA incentive landscape and policies including CARB’s portfolio of funding or other public agencies. 
• $30 – $36 an hour
• CALSTART values transparency and strives to provide as much information regarding compensation as possible. The complete salary range for this role is $30 – $36 per hour. We determine pay based on several factors, including but not limited to job-related skills, qualifications, experience, education, internal equity and other factors relevant to the job. 
• We understand that not everyone will match the above qualifications 100%. If your background isn’t perfectly aligned but you feel you would be a great addition to the team, we’d love to hear from you.
• We’re a tight-knit team of world-class innovators, business minds, and change agents who believe passionately in our mission and put our team ahead of self. We are committed to the continued development and growth of our employees and invest in your success!
• We care about your personal well being as much as your professional success and offer generous benefits to full time employees including: 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance, Retirement plan with generous company contributions, FSA for Health and Dependent Care, 3 weeks of vacation time in the first year of employment, 11 paid company holidays, paid sick time, paid family leave, and more!
• Our inclusive environment focuses on making decisions based on merit without regard to race, color, hair texture, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity, gender expression, LGBTQIA+ status, marital status, pregnancy, disability, genetics, veteran status, or any other characteristic protected by law.

Medical Equipment Service Technician

by Irma Moore | Oct 18, 2024 | Uncategorized

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals.  You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units. Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful. 

Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Focus & Retention – 30% 
Customer Growth – 10%
 

This is a remote based Customer facing position. To support and service our Customers in this assigned territory, candidates must be based out of one of the following states: Virginia.

What you will do

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues. 
• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.

What we offer

• Overtime opportunity
• Annual merit bonus, incentive, and commission plans
• Company vehicle, fuel, vehicle maintenance, uniforms and all necessary tools provided
• Company provided credit card, iPhone & laptop
• Business training/travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off that accrues from day one and paid holidays
• Service training and coaching program
• Tuition assistance after one year of service
• Opportunities for advancement 

What you will need to be successful

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
• Must be able to be compliant with hospital/customer credentialing requirements.
• *Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement. 
• #LI-DC

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID:  46461

Job Category:  Service/Technical Services

Location:  

Fredericksburg, VA, US, 22404

Workplace Type:  Remote

Nearest Major Market: Washington DC
Job Segment: Medical Equipment, Technical Support Engineer, Plumbing, HVAC, Medical Technologist, Healthcare, Engineering, Manufacturing, Operations

Coding Auditor, Outpatient Facility and Professional Services

by Irma Moore | Oct 18, 2024 | Uncategorized

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Outpatient Coding Compliance Auditor conducts audits of outpatient facility services and outpatient professional services to validate the integrity of ICD-10-CM, CPT, HCPCS, professional Evaluation and Management levels, and modifiers assigned for all specialties and chart types, as well as facility Evaluation and Management codes for the Emergency Department including thorough knowledge of American College of Emergency Physician (ACEP) Facility guidelines or similar. The Auditor validates assigned codes for accuracy based on medical record documentation and established ICD-10-CM, CPT-4, and related official coding guidelines. Audits include reviewing code assignments to validate consistency with relevant laws, regulations, coding, and billing standards, and communicating relevant citations to the coder. The auditor analyzes audit results to identify patterns and trends.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Perform coding compliance and quality audits in support of Optum Insight Provider’s Compliance Program and client expectations 
• Analyze and interpret documentation from medical records 
• Clearly document audit findings and calculate billing error rates 
• Provide feedback and education as appropriate depending on findings 
• Articulate audit findings appropriate to the audience 
• Prepare written audit analysis and summary reports, including corrective action necessary to mitigate risk 
• Conduct ad hoc coding and billing audits as requested 
• Assist client organization with internal or external Compliance reviews 
• Audit vendor coders and auditors, including offshore staff 
• Stay abreast of relevant coding and billing guidelines 
• Research, develop and present education to coders based on individual and team audit analysis 
• Conduct auditor peer review audits as requested 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Certified Professional Coder (CPC), Certified Outpatient Coder (COC), Certified Coding Specialist (CCS),  Certified Coding Specialist-Physician Based (CCS-P), Registered Health Information Technician (RHIT), or Registered Health Information Administer (RHIA)
• 5+ years Outpatient Facility Coding Experience, including ICD-10-CM, CPT, HCPCS, modifiers and thorough knowledge of American College of Emergency Physician (ACEP) Facility guidelines or similar 
• 5+ years Outpatient Professional Coding Experience, including ICD-10-CM, CPT, professional Evaluation and Management, and modifiers

Preferred Qualifications:

• Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) or Certified Professional Medical Auditor (CPMA)
• 5+ years of Outpatient Facility and/or Professional Services audit experience, including outpatient surgery 
• Extensive experience with various documentation and Electronic Medical Records 
• Extensive experience in all Outpatient chart types including outpatient surgery, observation, emergency department, and ancillary services
• Expert knowledge of NCCI/OCE billing edits as it relates to outpatient facility and/or professional services coding and billing 
• Industry knowledge of Medicare regulations and payment policies, including OPPS 
• Proficient in computer applications such as Microsoft Excel, Teams, PowerPoint, Word, and Outlook 
• Demonstrated professional communication skills, oral and written 
• Proven ability to manage time efficiently and follow through on duties to completion 
• Proven ability to prioritize multiple assignments and multiple spreadsheets, documents, and reports

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New York, New Jersey, Rhode Island, or Washington Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Research Analyst-Higher Education Practice Area

by Irma Moore | Oct 18, 2024 | Uncategorized

This is a mid-level research position. This position will report to the practice area specific Senior Director.
 
As a Research Analyst on the generalist research team, you will work on a wide and complex range of research topics. Common project types include new academic program market analyses, best practices reports, environmental scans, and competitive benchmarking analyses. The Research Analyst executes projects independently under the guidance of Research Directors and other senior research staff. In addition, Research Analysts serve as project leads for junior researchers and will have the opportunity to contribute to Hanover’s proprietary online library of reports and research briefs on key topics in higher education, as well as to the development of thought leadership pieces such as trends reports and presentations that are distributed to higher education leaders globally.

Responsibilities

• Conduct secondary research with minimal oversight to address research questions related to key topics in Higher Education
• Analyze and synthesize complex research requests, drawing on publicly available data, secondary source materials, surveys, and other primary sources, to:
  • Draw key insights from the literature and relevant content
  • Tell a story with compelling, related insights
  • Make actionable recommendations to decision-makers
• Write client-ready reports and create other types of deliverables (e.g., presentations, infographics, data supplements) to communicate findings to different audiences (e.g., senior higher education administrators and board members, faculty members, community members)
  • Employ a broad range of graphics to represent insights and trends
  • Incorporate additional content when existing material is insufficient
  • Identify actionable implications from analysis and make specific recommendations
• Take ownership over and effectively manage different phases of the project lifecycle (i.e., research, analysis and synthesis, and creating a polished deliverable)
  • Suggest thoughtful solutions for overcoming project challenges
  • Adjust research strategy to meet project goals when necessary
  • Craft research methodology with limited background details, if necessary
  • Identify and act on opportunities to extend analysis beyond the basic requirements of the request
• Support the work of junior researchers by providing guidance on project scope, resource selection, and report content/structure.
  • Edit and revise the work of others when needed
• May balance more than one project simultaneously by serving as a Project Lead on a project in addition to own project

Qualifications

Attributes

• Self-motivated
• Ability to work quickly and independently
• Detail-oriented
• Ability to take ownership of projects from the beginning (i.e., developing a research strategy) to middle (i.e., conducting research) to end (i.e., creating a polished deliverable)
• Thrives in a fast-paced environment
• Able to meet deadlines
• Intellectually curious
• Interested in assuming increasing levels of responsibility
• Motivated to tackle complex, often unfamiliar research requests
• Ability to pick up new quantitative skills and market research methodologies and apply them in new contexts
• Passion for Higher Education topics and helping Hanover’s Higher Education clients make important, research-driven decisions

Skills & Experience
Required

• Experience conducting research, preferably market research or social science research, in a professional or academic setting and the ability to:
  • Strategize
  • Think creatively
  • Problem-solve or course-correct
• Excellent written and verbal communication skills
• Proven ability to closely proofread/self-edit own work
• Ability to succinctly and effectively synthesize content and pull out key insights
• High comfort level with Microsoft Office Suite (PowerPoint, Excel, Word, and Outlook)

 Preferred

• Familiarity with higher education and higher education databases (e.g., IPEDS)
• Experience writing for business/non-academic audiences
• Familiarity with survey, qualitative, and/or quantitative research methodologies

Education Requirement
A master’s or doctorate degree in English, Economics, Journalism, History, Philosophy, Political Science, Psychology, Sociology or a related discipline is preferred, though candidates with relevant experience without a graduate degree or who hold other degrees will be considered.
 
Experience Requirement
3-5 years of full-time work experience conducting market research or social science research or professional writing. Applied market research experience and/or experience in an undergraduate or graduate research role (e.g., institutional research, assessment) is preferred.

Location 

USA Remote  

Office is located in Arlington, VA 
#Remote #LI-Remote  

Benefits 

• Starting at 18+ days Paid Time Off 
• 15 paid holidays including Martin Luther King Jr. Day, Juneteenth, Indigenous People’s Day, and personal holidays 

• 401(K) employer matching program 
• Comprehensive health and dental benefits package 
• Health and wellness packages with discounts to local gym 
• Annual company-wide day of service and monthly events partnering with local organizations such as KidPower, Martha’s Kitchen, DC SPCA 
• Community service opportunities 
• Unlimited snacks and beverages 

Compensation  

Hanover Research strives to create compensation and benefits programs that are competitive, equitable and fair.  The compensation range for this role at the company is $52,370- $75,940. Please note that the base salary offered is contingent on the candidate’s job-related knowledge, skills, and experience.  Our base pay range is determined by the role and the market.  

Hanover believes in supporting our team’s overall well-being now and in the future. We provide retirement benefits and 401K matching to help you plan ahead, wellness benefits to keep you healthy, medical coverage to lift you up if you or your dependents get sick, and paid time away to rejuvenate. You can learn more about our benefits on our Hanover Research Careers page or please talk to your Recruiter to learn more. 

 
How to Apply 
If you are interested in the prospect of working for a dynamic, growing company, we encourage you to submit your resume, and a relevant professional writing sample (consisting of no more than 8 pages on an education or business related topic preferably).

Hanover strives to be accessible to all users and job seekers. If you are a qualified individual with a disability and need assistance in accessing our website or completing a job application, please contact Hanover Research at 202-559-0050 or via email [email protected] All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.    

Software Business Analyst I, Remote, Soft-Pak

by Irma Moore | Oct 18, 2024 | Uncategorized

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, Soft-Pak, and Parts Central — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. Our mission, “Improving Lives,” drives us to make a significant difference, both in the marketplace and in the lives of our employees and their communities. For more information, visit www.doveresg.com.

Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at dovercorporation.com.

Operating Company: Environmental Solutions Group – Soft-Pak

Location:  San Diego, CA; Remote working West Coast hours = 8am–5pm PT

Reports to: Software Business Analyst Supervisor

Department:  Support Services

POSITION SUMMARY:

The Software Business Analyst I will provide software support to Soft-Pak users and employees by responding to incoming phone calls and emails.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Provide assistance to customers on the installation and/or use of the Soft-Pak software. Assist in business application to ensure the most efficient use of the software and aid with any questions or issues that arise.
• Use proper departmental procedures for issue control, problem resolution, reporting and issue escalation in accordance with the Support Services Department procedures.
• Communicate with other Soft-Pak staff on responding expeditiously to the customer’s questions or problems to maintain the highest level of customer satisfaction.
• Maintain and increase personal knowledge on applicable products and applications via training, documentation and personal research.
• Achieve departmental performance objectives for service level and customer satisfaction.
• Participate in annual users’ meetings and other training sessions.
• Minimal 10% travel to Soft-Pak user conference every 18 months and possible travel to Waste Expo.

JOB SPECIFICATIONS:

• Bachelor’s Degree or equivalent experience is required. 
• Work experience in the solid (or liquid) waste and recycling industry, or similar, is preferred.
• Excellent Customer Service and communication skills.
• Must have a general knowledge of Microsoft Excel.
• Experience using IBM Query or Crystal Reports or Microsoft Power BI is a plus.

DOVER COMPETENCIES:

Customer Impact

Self-Awareness and Personal Development

Winning the Right Way

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel.  Listens to understand input, feedback, and concerns.  Provides complete information in an open, honest, and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.