by Terrance Ellis | Nov 13, 2025 | Uncategorized
Help build therapeutic programs that change lives. Use your clinical expertise and writing skills to create clear, compassionate, evidence-based curriculum for virtual mental health care.
About Charlie Health
Charlie Health delivers personalized virtual behavioral health treatment for people facing complex mental health, substance use, and eating disorders. Their mission is to expand access to life-saving care through connection, clinical excellence, and a supportive, trauma-informed approach. As they continue to grow nationally, they’re reimagining what effective, accessible treatment can look like.
Schedule
- Full-time, remote role
- Not available to candidates residing in CA, NY, or CO
- Flexible hours based on team needs
- Collaboration with clinical programming, curriculum, and operational teams
What You’ll Do
- Write, edit, and develop curriculum materials including session guides, facilitator manuals, scripts, handouts, and group exercises
- Translate peer-reviewed research and clinical best practices into accessible, relational, trauma-informed programming
- Incorporate organizational data, clinical feedback, and evidence-based therapeutic models into structured, engaging content
- Participate in feedback cycles with clinical leadership, facilitators, and subject matter experts to refine materials for accuracy, inclusivity, and impact
- Maintain clean documentation, version control, and formatting standards
- Infuse curriculum with culturally responsive, affirming, developmentally appropriate language
- Support curriculum-related training efforts by preparing outlines, explanations, and reference materials
- Identify opportunities to enhance programming with interactive components, multimedia, and new engagement tools
- Contribute to ongoing curriculum innovation based on evolving client needs and treatment trends
What You Need
- Master’s degree in a clinical field (Social Work, Counseling, Psychology, Marriage & Family Therapy) with current or past clinical licensure (LCSW, LMFT, LPC, LPCC)
- Direct clinical experience
- Exceptional writing and editing skills with a focus on clarity, technical accuracy, warmth, and accessibility
- Ability to translate complex therapeutic models into practical, client-centered content
- 2+ years of experience in clinical content development or curriculum writing
- Broad knowledge of evidence-based models, including relational psychodynamic theory, trauma-informed care, CBT, DBT, ACT, and Compassion Focused Therapy
- Strong attention to detail, organization, and version control
- Experience collaborating with cross-functional teams
- Commitment to culturally responsive, inclusive, and trauma-informed practices
- Comfortable working in a fast-paced, growth-driven environment
- Proficiency with Google Suite, Slack, Zoom
- Authorized to work in the U.S.; native or bilingual English proficiency
Benefits
- Comprehensive benefits for full-time, exempt employees
- Salary target range: $57,000–$75,000
- Potential for additional compensation components such as stock options
- Mission-driven clinical environment shaping the future of virtual behavioral health
Create curriculum that resonates. Build tools that help clients heal together.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 13, 2025 | Uncategorized
Help families understand, afford, and stay connected to life-saving mental health care in a fully remote, client-facing finance role.
About Charlie Health
Charlie Health provides virtual, personalized behavioral health treatment for people facing complex mental health, substance use, and eating disorders. Their mission is to break down barriers to care by combining clinical excellence with high-touch support for clients and families across the country. As they grow, they’re building a care experience that feels human, responsive, and accessible from home.
Schedule
- Full-time, remote role within eligible U.S. states
- Not available in: Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota
- Two main schedule options (Mountain Time):
- Mon–Fri: 10 AM–7 PM MT (11–8 CT | 12–9 ET | 9–6 PT)
- Tues–Sat: 9 AM–6 PM MT (10–7 CT | 11–8 ET | 8–5 PT)
- Required 2-week training: Mon–Fri, 8 AM–5 PM MT
Responsibilities
- Place outbound calls, emails, and texts to newly admitted clients and families to ensure they are fully enrolled in their treatment plan
- Clearly explain insurance benefits and guide clients through program financial enrollment and payment expectations
- Act as a liaison between clients and internal teams, including Admissions, Billing, Utilization Review, Outreach, and Clinical
- Support finance-related and logistics-related client requests that impact the care experience
- Identify issues that may cause missed sessions (billing confusion, access issues, schedule conflicts) and proactively reach out to resolve them
- Share aftercare resources and help families schedule post-program outpatient appointments when needed
- Manage client schedules, including booking and rescheduling appointments
- Complete all documentation accurately and on time in Salesforce and related systems
- Adapt to evolving workflows and organizational changes to best serve clients and referral sources
- Consistently meet or exceed KPIs, including:
- Appointments scheduled
- Financial agreements completed
- Daily call volume
- Issue resolution rate and time to resolution
- Aftercare scheduling rate
- Client satisfaction scores
Requirements
- Alignment with Charlie Health’s mission and values, with a strong commitment to client service
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Minimum 2 years of experience in customer or patient success/support roles
- 1–2 years of Salesforce (or similar CRM) experience – required
- 1–2 years of experience using contact center technology
- 1–2 years of experience discussing financial matters with customers (health insurance and medical billing experience strongly preferred)
- Ability to multitask and stay organized in a fast-paced, high-volume environment
- Demonstrated emotional intelligence and empathy in client interactions
- Working knowledge of HIPAA policies and procedures
- Authorized to work in the United States; native or bilingual English proficiency
- Comfortable using Slack, Google Suite, Microsoft Office, Zoom, and EMR systems
Benefits
- Comprehensive benefits package for full-time, exempt employees
- Fully remote role in a mission-driven behavioral health organization
- Direct impact on clients’ ability to access and maintain treatment
- Collaborative, supportive team environment focused on both outcomes and compassion
If you’re comfortable talking numbers, calm under pressure, and passionate about helping families navigate the financial side of care, this role lets you do meaningful work every single day.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 13, 2025 | Uncategorized
Help clients land safely on the other side of treatment. In this role, you own the transition from virtual care to real-world support, making sure no one falls through the cracks.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for people navigating complex mental health conditions, substance use disorders, and eating disorders. Their mission is to remove barriers to care and connect clients, families, and providers through high-touch, tech-enabled support. As a fast-growing virtual care organization, they partner with hospitals, schools, and community providers nationwide to improve outcomes from the comfort of home.
Schedule
- Full-time, remote role within eligible U.S. states
- Not available in: Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota
- Late afternoon and evening availability required
- Standard weekday schedule with some flexibility based on client and referral needs
Responsibilities
- Serve as a key contact for referral sources (hospitals, outpatient practices, schools, government agencies) and ensure a supportive experience for all parties
- Work directly with clients, families, and referral partners to understand needs, preferences, and aftercare goals
- Develop and execute comprehensive discharge plans for clients completing Charlie Health’s program
- Use and maintain a nationwide provider database to identify appropriate aftercare options (outpatient, step-down, community-based resources, etc.)
- Make referrals using each provider’s preferred communication method and follow up to verify successful placement
- Communicate with referral providers about new referrals and ensure all necessary clinical documentation is shared
- Document all case management and coordination activity in progress notes and keep therapists, case managers, and treatment teams updated
- Collaborate with internal teams (clinical, admissions, outreach, partnerships) to support smooth transitions and aligned care
- Adhere to policies, procedures, and performance metrics related to timeliness, accuracy, and quality of discharge planning
Requirements
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- Minimum 2 years of relevant experience in healthcare, preferably in client-facing roles such as case management, discharge planning, referral relations, admissions, or outreach
- Strong interpersonal, relationship-building, and listening skills
- Comfort working against metrics and concrete performance targets
- Excellent written and verbal communication skills
- High attention to detail and strong organizational skills
- Ability to thrive in a fast-paced, evolving virtual care environment
- Work authorization in the United States with native or bilingual English proficiency
- Proficient in Salesforce and Google Suite/MS Office
Benefits
- Expected base pay: $52,500–$60,000 per year, based on location and experience
- Potential eligibility for incentive compensation, discretionary bonuses, and other short- and long-term incentive programs
- Comprehensive benefits package for full-time, exempt employees
- Fully remote behavioral health role with direct impact on client outcomes and continuity of care
If someone loves coordinating moving parts, building trust with providers, and making sure clients leave treatment with a real plan (not just a goodbye email), this is that role.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 13, 2025 | Uncategorized
Help clients transition safely and smoothly out of virtual mental health treatment while supporting the providers who care for them. This role is perfect for someone who loves coordination, clear communication, and being the steady bridge between treatment and long-term support.
About Charlie Health
Charlie Health provides personalized, virtual behavioral health treatment for people facing complex mental health, substance use, and eating disorder challenges. Their mission is to remove barriers to care and connect clients, families, and providers through high-quality, wraparound support. As a fast-growing virtual care organization, they’re expanding access nationwide and reshaping what modern mental health treatment looks like.
Schedule
- Full-time, remote position within approved states
- Role not available in: AK, ME, DC, NJ, CA, NY, MA, CT, CO, WA, OR, or MN
- Late afternoon and evening availability required
- Standard weekday coverage with some flexibility based on client and referral needs
What You’ll Do
- Serve as a primary contact for referral sources such as hospitals, outpatient providers, schools, and agencies, ensuring a supportive experience for all parties
- Provide timely treatment updates to referring providers and answer questions about referred clients
- Develop comprehensive discharge plans for clients completing Charlie Health, including aftercare referrals and next-step coordination
- Use and maintain a nationwide provider database to identify appropriate outpatient, step-down, or community resources
- Make referrals using each provider’s preferred communication channel and confirm successful placement
- Document all contact and discharge planning activity in progress notes and communicate updates to therapists, case managers, and treatment teams
- Collaborate closely with internal teams (clinical, admissions, outreach, and partnerships) to ensure smooth transitions and aligned care
- Track and meet performance metrics and goals related to communication, placement, and follow-up
What You Need
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- Minimum 2 years of relevant experience in healthcare or client-facing roles such as case management, discharge planning, referral relations, admissions, or outreach
- Strong interpersonal and relationship-building skills with a client- and provider-facing mindset
- Comfort working against concrete metrics and targets
- Excellent written and verbal communication skills
- Extreme attention to detail and strong organizational habits
- Ability to thrive in a fast-paced virtual care environment and learn new processes quickly
- Work authorization in the United States with native or bilingual English proficiency
- Proficiency with Salesforce and Google Suite/Microsoft Office
Benefits
- Expected base pay: $52,500–$60,000 per year, depending on location and experience
- Potential eligibility for additional incentive or bonus compensation
- Comprehensive benefits package for full-time, exempt employees
- Fully remote behavioral health role with nationwide impact
- Opportunity to support meaningful continuity of care for young people and families
If someone wants a remote coordination role where every email, call, and referral directly supports a client’s next chapter, this one hits that sweet spot.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 13, 2025 | Uncategorized
Help families navigating mental health treatment feel supported at every step while leading a team dedicated to exceptional care.
About Charlie Health
Charlie Health provides personalized virtual behavioral health treatment for people facing complex mental health, substance use, and eating disorder challenges. Their mission is to break down barriers to care and create meaningful connections between clients, clinicians, and care teams. As a fast-growing organization, they are expanding access across the country and reshaping what high-quality, compassionate virtual care looks like.
Schedule
- Full-time, remote role
- Requires consistent weekend and evening availability (shifts ending as late as 9pm MT)
- Flexibility needed during peak seasons
- Not available to candidates in AK, CA, CO, IL, ME, NY, or WA
What You’ll Do
- Lead and support a team of Care Experience Specialists, ensuring every client receives exceptional service
- Monitor team performance, attendance, call quality, and overall conduct
- Coach team members to meet key metrics, including response time, call handling, resolution rates, and task completion
- Handle escalated client and family concerns with professionalism and empathy
- Report team performance and schedule adherence to the Care Experience Manager
- Conduct weekly 1:1s, team meetings, and biannual performance reviews
- Support training, onboarding, and ongoing development for new and current team members
- Review daily request queues, assign tasks, and identify service gaps
- Collaborate with internal teams including Admissions, Billing, Utilization Review, Outreach, and Clinical
- Provide select clients with enhanced support through weekly check-ins and coordinated updates
What You Need
- Bachelor’s degree in health sciences, business administration, communications, or related field
- 2+ years of experience in supervision/management and client or patient support
- Experience supporting adolescents and young adults (healthcare preferred)
- 1–2 years of Salesforce or CRM experience
- Experience with call/contact center technology
- Strong customer service, relationship-building, and communication skills
- Ability to interpret performance data and coach team members effectively
- Detail-oriented, able to thrive in a fast-paced environment
- Authorized to work in the United States with native or bilingual English proficiency
- Proficiency with Slack, G-Suite, Microsoft Office, Zoom, and EMR systems
Benefits
- Competitive base salary: $57,000–$73,000
- Performance-based bonus and potential additional compensation
- Comprehensive benefits for full-time employees
- Remote flexibility within approved states
- Mission-driven work that supports families nationwide
A strong role for someone who leads with empathy, thrives in a fast-paced care environment, and knows how to guide a team through high-impact work.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 13, 2025 | Uncategorized
Support life-saving mental health care by keeping patient data accurate, organized, and moving where it needs to go.
About Charlie Health
Charlie Health delivers personalized virtual behavioral health treatment for people navigating complex mental health, substance use, and eating disorder challenges. Their mission is to break barriers to care and offer young people meaningful, connected support from home. As a rapidly growing organization, they’re expanding access nationwide and redefining what compassionate, evidence-based virtual care looks like.
Schedule
- Part-time: 20–28 hours per week
- Remote within approved states
- Not available in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington DC
- Rolling application review for Colorado
Responsibilities
- Review and transfer patient data accurately between Salesforce and medical records systems
- Maintain complete, compliant, and organized patient charts and documentation
- Perform ongoing data entry, updates, reconciliation, and error correction
- Provide administrative support for Admissions and Clinical teams, including scheduling, meeting coordination, and document preparation
- Follow HIPAA and internal policies to protect patient privacy and data integrity
- Collaborate across internal teams to ensure seamless workflow and communication
- Participate in training and ongoing professional development in care administration and compliance
Requirements
- 1+ year of relevant experience
- Associate or Bachelor’s degree in health sciences, communications, or related field
- Experience with healthcare or administrative data operations (plus, not required)
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and collaboration skills
- Commitment to confidentiality and compliance standards
- Familiarity with Salesforce, GSheets, EMRs (plus)
- Available 20–28 hours per week
Benefits
- Competitive part-time compensation
- Mission-driven work impacting families nationwide
- Remote flexibility
- Access to training and development resources
If someone thrives on order, accuracy, and supporting teams behind the scenes, this is a great entry into healthcare operations with meaningful impact.
Happy Hunting,
~Two Chicks…
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