by Terrance Ellis | Dec 4, 2025 | Uncategorized
Help train and support a national remote customer service team from home. If you love building training that actually sticks and enjoy coaching new hires as they grow, this Training Specialist role with American Specialty Health lets you do that full time in a stable, remote setup.
About American Specialty Health
American Specialty Health is a national healthcare services company that partners with health plans, employers, and practitioners to help people live healthier, longer lives. They support large call center and operations teams across the country and invest heavily in quality, compliance, and member experience. As a Training Specialist on the ASHCare Managed Services team, you will be right in the middle of that mission, shaping how agents learn and perform.
Schedule
- Full time, remote role within the United States
- Work from home with company provided equipment
- Must have a dedicated home workspace
- Stable high speed internet required, minimum 50 Mbps download and 10 Mbps upload (100/20 recommended)
- Standard weekday schedule with live virtual training sessions and meetings
What You’ll Do
- Design, develop, and deliver training for new hires and existing ASHCare Managed Services team members using adult learning best practices and models like ADDIE
- Perform needs assessments and review performance data to spot skill gaps and recommend training solutions
- Maintain and update a training catalog, materials, and resources, with regular review cycles
- Collect feedback and track training results, including trainee satisfaction and performance outcomes
- Build role plays, learning objectives, and interactive exercises that prepare agents for real calls
- Support new hires through onboarding, monitor their progress, and provide detailed feedback to leadership
- Handle or support escalated calls during training and coach agents on how to manage difficult interactions
- Partner with leadership, knowledge management, sales, and clinical teams to align training with products, programs, and policy updates
- Participate as a subject matter expert for new program launches and help create related training content
- Stay current on training best practices, tools, and technologies and bring fresh ideas into the program
What You Need
- High school diploma required
- At least 1 year of recent experience in a call center customer service role
- Prior training, facilitation, or supervisory experience strongly preferred
- Strong verbal and written communication skills and confidence presenting to small and large groups
- Proficiency with Microsoft Office and collaboration tools, including Word, Excel, PowerPoint, SharePoint, and Teams
- Ability to lead and support people with different backgrounds and learning styles
- Strong organization, time management, and multitasking skills in a fast moving environment
- Comfort working remotely, staying engaged, and managing your own daily structure
- Ability to maintain strict confidentiality and follow company policies and procedures
Benefits
- Salary range: 45,000 to 50,000 dollars annually, depending on experience
- Remote work from home with company equipment provided
- Comprehensive benefits package that typically includes medical, dental, vision, and retirement options
- Paid time off and paid holidays
- Ongoing training, development, and opportunities to grow in the organization
Training roles like this do not stay open long, especially fully remote ones with solid pay and benefits. If this sounds like your lane, move on it.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 4, 2025 | Uncategorized
Help keep healthcare payments accurate behind the scenes from the comfort of home. If you like digging into details, solving payment discrepancies, and working independently on a focused workload, this remote reconciliation role might fit you perfectly.
About American Specialty Health
American Specialty Health (ASH) partners with health plans, employers, and members to promote healthier, longer lives through specialty health and fitness programs. They support large national networks using data, technology, and strong operations. As a Sr Reconciliation Representative, you’ll support that mission by making sure claims are reconciled and paid correctly.
Schedule
- Full-time, remote role within the United States
- Work-from-home with company-provided equipment
- Must have a designated, quiet home workspace
- Reliable high-speed internet required (minimum 50 Mbps download / 50 Mbps upload)
- Standard weekday schedule; must be available for virtual meetings and trainings as needed
What You’ll Do
- Reconcile 2-step claims and payments from health plan payors according to Explanations of Benefits (EOBs)
- Manually reconcile claims from paper EOBs and spreadsheets
- Contact health plans to check claim status, resolve underpayments, and request reprocessing of claims denied in error
- Use health plan and TPA websites to verify claim status and reconcile outstanding items
- Work aged, unreconciled, rejected, and 14-day reports to clear open claims
- Document detailed notes in internal systems (IHIS) and any assigned spreadsheets
- Flag and report trends in invalid denials from TPAs or health plans to leadership
- Meet department production and quality standards consistently
- Maintain strict confidentiality of all claims and member-related information
- Participate in required team meetings and trainings and support claims teammates as needed
What You Need
- High school diploma or GED required
- 2+ years’ experience with claims processing, reconciliation, or related healthcare billing preferred
- Basic computer, typing, and 10-key skills
- Knowledge of Microsoft Word and Excel
- Familiarity with managed care concepts (HMO, PPO, TPA provisions) is helpful
- Strong listening and interpersonal communication skills
- Ability to organize, prioritize, and manage multiple tasks in a changing environment
- Comfortable working independently in a remote setting with frequent interruptions
- Solid problem-solving skills and accuracy in reviewing numbers and documentation
- Ability to maintain strict confidentiality in all work
Benefits
- Pay: $17/hour (remote, WFH role)
- Company-provided technology and remote training
- Comprehensive benefits package (may include health, dental, vision, retirement, paid time off, and more, per company policy)
- Stable, operations-focused role with clear productivity and quality expectations
This one is a solid fit if you like quiet, focused work that still has a direct impact on getting claims paid correctly. Don’t overthink it. If the claims/healthcare world is familiar or interesting to you, move on it.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 4, 2025 | Uncategorized
Support a national healthcare company from home by helping expand its clinical and fitness practitioner network. If you’re comfortable on the phone, organized with your time, and like the idea of campaign-style outreach work at a steady $15/hour, this role fits.
About American Specialty Health
American Specialty Health (ASH) partners with health plans, employers, and members to promote healthier, longer lives through specialty health and fitness programs. They work with large networks of practitioners and providers nationwide, using data, outreach, and technology to drive engagement. As a Practitioner Campaign Associate, you’ll help fuel that growth from the front line.
Schedule
- Full-time, remote role within the United States
- Work-from-home using company-provided technology
- Requires a designated, quiet home workspace
- Must have reliable high-speed internet (minimum 50 Mbps down / 10 Mbps up; 100/20 recommended for video meetings)
- Hours aligned to business needs; expect standard weekday schedule
What You’ll Do
- Make outbound calls to clinical and fitness practitioners to encourage participation in ASH’s programs
- Follow up on recruiter outreach by setting field appointments, raising awareness of programs, and supporting key recruitment campaigns
- Initiate first-time calls for lower-profile campaigns and invite practitioners to webinars, seminars, and appointments
- Send recruitment materials and record all contacts in the contact management database
- Work from daily and weekly call lists and hit minimum outbound call targets
- Handle inbound queue calls during high-volume periods or when reps are absent
- Research practitioner contact information and resolve disconnected/wrong numbers through online lookups
- Conduct data research to correct and update records in internal systems (e.g., Primus database)
- Use scripts to handle objections and present information clearly and concisely
What You Need
- Associate’s degree or equivalent experience (high school diploma required)
- At least 6+ months experience in outbound/inbound call environments and/or customer service
- Strong verbal and telephone communication skills
- Proficiency with Microsoft Office
- Ability to organize your time, work from call lists, and stay results-focused
- Comfort making high volumes of outbound calls and handling inbound calls as needed
- Ability to follow campaign scripts and handle typical objections professionally
- Strong listening skills, attention to detail, and ability to work in a changing, fast-paced environment
- Commitment to confidentiality and professionalism in all interactions
Benefits
- Pay: $15/hour
- Fully remote, work-from-home position with company-provided equipment
- Opportunity to build experience in healthcare, fitness, and practitioner recruitment
- Stable, phone-based role with clear performance expectations
roles like this move quickly—especially fully remote ones at the entry/intermediate call-center level.
If the outreach/phone work doesn’t scare you and you want a steady remote gig with room to grow your skills, this is one to jump on.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 4, 2025 | Uncategorized
Support employees through some of the most sensitive moments of their work lives while working from home. As a Remote Leave of Absence Coordinator, you’ll be the behind-the-scenes expert making sure FMLA, ADA, disability, and workers’ compensation leaves are handled accurately, lawfully, and with care.
About American Specialty Health
American Specialty Health (ASH) partners with health plans, employers, and members to deliver specialty health and wellness solutions nationwide. The company focuses on improving access, quality, and affordability of care through innovative programs and strong operational discipline. As part of the HR team, you’ll help protect both employees and the business by keeping leave processes compliant, organized, and human-centered.
Schedule
- Full-time, remote role within the United States
- Work-from-home with company-provided technology
- Must have a designated, private home workspace
- Requires reliable high-speed internet (minimum 50 Mbps down / 10 Mbps up; 100/20 recommended)
What You’ll Do
- Support day-to-day administration of FMLA, ADA, workers’ compensation, disability, and other leave programs
- Monitor and respond to employee emails in the LOA inbox, answering questions and explaining leave responsibilities and required documentation
- Coordinate FMLA leaves from first notice through return-to-work, including referring employees to third-party vendors and tracking intermittent and reduced schedule leave
- Maintain ongoing, reasonable communication with employees on leave and relay updates between employees, managers, and HR partners
- Provide Employee Relations and HR partners with accurate history on leave and accommodation cases, including approvals, denials, and closures
- Assist with return-to-work processes by updating internal systems, restoring access, and sending timely notifications
- Help facilitate ADA accommodation requests, including scheduling interactive process meetings and documenting outcomes
- Maintain complete and accurate records for all leave and accommodation requests, ensuring confidentiality of medical information
- Coordinate leave requests (FML, PFL, disability, ADA) with third-party vendors and explain how PTO, FMLA, STD, and Paid Family Leave work together
- Draft and send letters, notices, and related communications for employees on leave
- Support administration of workers’ compensation and ergonomics programs, including internal tracking and communication of claims and ergonomic requests
What You Need
- Bachelor’s degree OR equivalent experience (high school diploma required if using experience in lieu of degree)
- Minimum 3 years of progressively responsible experience in leave of absence, ADA, and workers’ compensation administration
- Strong working knowledge of FMLA, ADA, CFRA, PDL, and state-specific leave and disability laws
- Proficiency with Microsoft Office and experience using HRIS and timekeeping systems (UltiPro experience is a plus)
- Professional certification in HR or Benefits preferred, but not required
- Strong customer service mindset with the ability to interact respectfully and supportively with employees at all levels
- Excellent listening, communication, and interpersonal skills
- Strong organization, prioritization, and time management skills with the ability to multitask in a changing environment
- Proven ability to analyze information and apply policies and regulations to real-world situations
- High level of discretion and commitment to maintaining confidentiality
Benefits
- Hourly pay range approximately $17.84–$20.00, based on experience, skills, and internal equity
- Work-from-home flexibility with company-provided equipment
- Comprehensive benefits package (medical, dental, vision, life insurance, disability)
- 401(k) and other retirement-focused benefits (per company programs)
- Paid time off, holidays, and other leave as required by law
- Employee support via HR and leave programs in a values-driven, equal-opportunity environment
If you’re ready to use your FMLA/ADA and leave expertise to support employees while keeping everything compliant and organized from your home office, this role is a strong match.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 4, 2025 | Uncategorized
Own the relationship, not just the account. As a Strategic Account Manager, you’ll be the trusted advisor for high-value clients, driving retention, growth, and long-term partnership. This is a great fit if you’re a relationship builder who loves strategy, numbers, and being “the person” clients call first.
About Ameriflex (AE Perkins Company)
Ameriflex, supported by holding company AE Perkins, is a leading benefits administration provider helping employers and employees make the most of consumer-driven health (CDH), COBRA, and related benefit programs. The team focuses on clear communication, compliant administration, and high-touch service that keeps clients engaged and supported.
Schedule
- Full-time, remote within the United States
- Standard business hours, Monday through Friday
- Some travel required for client meetings and field work
What You’ll Do
- Serve as the primary strategic partner for a portfolio of high-value clients, owning the relationship end-to-end
- Develop and execute customized account strategies focused on long-term retention, satisfaction, and profitable growth
- Lead regular client business reviews to align on goals, performance metrics, and new opportunities
- Identify upsell and cross-sell opportunities across CDH, COBRA, and related benefit offerings
- Act as the internal advocate for your clients, partnering with Sales, Operations, and other teams to deliver on commitments
- Monitor account performance, analyze trends, and proactively address risks or issues
- Present Ameriflex solutions with confidence in meetings, presentations, and virtual sessions
- Maintain detailed account plans, documentation, and tracking for all strategic activities and client communications
- Support business development efforts with insights from your book of business and market perspective
What You Need
- Bachelor’s degree preferred
- 5+ years of account management experience, preferably managing large or strategic accounts
- Industry experience in benefits administration, CDH, and COBRA product administration strongly preferred
- Proven track record of retention and growth within an assigned client portfolio
- Advanced presentation, written, and verbal communication skills
- Strong strategic thinking, critical thinking, and negotiation abilities
- Excellent time management, follow-up, and organizational skills with high attention to detail
- Comfort working in a fast-paced, high-pressure environment with multiple priorities
- Intermediate to advanced Microsoft Excel skills preferred
- Willingness and ability to travel for client meetings and field work
Benefits
- Base salary of approximately $65,000 annually
- 10% annual bonus potential based on performance
- Medical, dental, and vision insurance
- 401(k) with company matching
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Disability and life insurance
- Employee Assistance Program
- LegalShield and ID Shield
- Commuter Reimbursement Plan
- Tuition reimbursement
- Wellable membership
- Telescope Health telehealth through Accresa
- Intellect mental health app
- Employee engagement activities, including events, raffles, and book club
If you’re ready to be the strategic face of the business for key clients and own outcomes at a high level, this role is built for you.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 4, 2025 | Uncategorized
Work from home while leading payroll-focused implementations for a modern HCM SaaS platform. This role is perfect if you like talking to clients, solving complex configuration puzzles, and turning messy requirements into clean, working payroll solutions.
About Workforce Go!
Workforce Go! is a Human Capital Management Software as a Service (SaaS) solution that helps organizations streamline payroll, HR, and workforce operations in the cloud. The Professional Services team partners directly with clients to configure, test, and deploy HCM solutions that support real business needs and long term success.
Schedule
- Full time, remote within the U.S.
- Standard weekday business hours
- Some travel as needed for client engagements
What You’ll Do
- Work with clients and internal teams to clarify needs, define scope, and align each implementation with business goals
- Gather and analyze payroll and business requirements, using data to drive configuration decisions
- Configure, test, and deploy Workforce Go! HCM payroll solutions based on client requirements
- Identify implementation challenges, present options, and help clients select the best solutions
- Recommend process improvements and new procedures that support efficient payroll operations
- Create and maintain clear documentation for requirements, testing, configuration, and project status
- Communicate progress, risks, and next steps to clients and internal stakeholders through calls, meetings, and reports
- Collaborate closely with the Professional Services team to ensure smooth delivery across all assigned projects
What You Need
- Bachelor’s degree in a related field or equivalent experience
- 5+ years of experience in professional services or consulting, ideally with HCM, SaaS, or other cloud based solutions
- Strong hands on experience with payroll focused implementations
- Familiarity with payroll related contexts such as unions, prevailing wage, and fringe benefits
- Advanced communication and presentation skills with a client facing mindset
- Strong analytical skills with the ability to interpret data and translate it into configuration and process decisions
- Ability to manage multiple tasks and priorities while meeting project deadlines
- Comfort working with enterprise applications, web technologies, and SaaS platforms
- Willingness to travel as required for client work
Benefits
- Salary range 70,000 to 80,000 dollars annually plus bonus potential
- Corporate bonus plan up to 10 percent of annual salary
- Medical, dental, and vision insurance
- 401(k) with company matching
- Flexible Spending Accounts and Health Savings Accounts
- Disability and life insurance
- Employee Assistance Program
- LegalShield and ID Shield
- Commuter Reimbursement Plan
- Tuition reimbursement
- Wellable membership
- Telescope Health telehealth through Accresa
- Intellect mental health app
- Employee engagement activities including events, raffles, and book club
If you enjoy untangling complex payroll requirements and guiding clients through implementation with confidence and clarity, this role is built for you.
Happy Hunting,
~Two Chicks…
Recent Comments