by Terrance Ellis | Dec 4, 2025 | Uncategorized
Help families access life-saving mental health care from home. Charlie Health is hiring a Patient/Care Scheduling Specialist to support teens, young adults, and their families as they move through intensive virtual treatment. If you have customer support chops, care about mental health, and like being the calm voice that keeps everything organized, this is right in your lane.
About Charlie Health
Charlie Health provides virtual, intensive outpatient mental health treatment for people with complex needs. Their model combines personalized care, group therapy, and family support to help clients who need more than once-a-week therapy but less than inpatient care. As a Scheduling Specialist, you’ll be part of the team making sure clients actually stay connected to that care.
Schedule
- Full-time, remote role (work-from-home)
- Must be authorized to work in the United States
- Not available to candidates in: AK, ME, DC, NJ, CA, NY, MA, CT, CO, WA, OR, or MN
- Typical shifts (Mountain Time):
- Mon–Fri: 10:00 a.m. – 7:00 p.m. MT (11–8 CT, 12–9 ET, 9–6 PT) OR
- Tues–Sat: 9:00 a.m. – 6:00 p.m. MT (10–7 CT, 11–8 ET, 8–5 PT)
- Required training: 2 weeks, Mon–Fri, 8:00 a.m. – 5:00 p.m. MT (9–6 CT, 10–7 ET, 7–4 PT)
- Fast-paced, metric-driven, contact center–style environment
What You’ll Do
- Call, email, and text newly admitted clients and families to complete enrollment and get them fully set up in their treatment plan
- Help clients understand insurance benefits and complete financial enrollments for the program
- Own the client schedule: book, adjust, and reschedule appointments so care stays consistent
- Act as a liaison between clients and internal teams (Admissions, Billing, Utilization Review, Outreach, Clinical)
- Track and address gaps in attendance by proactively reaching out when clients start missing or skipping sessions
- Support Clinical Care team requests to improve the overall patient and family experience
- Share aftercare resources and help families schedule post–Charlie Health appointments (e.g., outpatient therapists)
- Document all interactions accurately and on time in Salesforce (or similar CRM/EMR tools)
- Hit and maintain performance targets, including:
- Appointment scheduling volume
- Financial agreements completed
- Daily call volume
- Issue resolution rate and time to resolution
- Aftercare scheduling rate
- Customer satisfaction scores
What You Need
- Passion for supporting mental health access and alignment with Charlie Health’s mission and values
- High school diploma or equivalent (Associate’s or Bachelor’s is a plus)
- At least 2 years of experience in a customer or patient success/support role
- 1–2 years of hands-on experience with Salesforce or a similar CRM (Zendesk, Dynamics, Zoho, HubSpot, etc.)
- 1–2 years using call/contact center technology
- 1–2 years handling customer financial discussions; health insurance and medical billing familiarity is a strong plus
- Strong written and verbal communication skills with a calm, professional tone
- High emotional intelligence and ability to talk with people in stressful, sensitive situations
- Comfort working in a fast-paced, metric-driven remote environment
- Working knowledge of HIPAA policies and procedures
- Proficiency with: Slack, G-Suite, Microsoft Office, Zoom, EMR/CRM tools
- Must be work-authorized in the U.S. and fluent in English (bilingual is a plus, not required)
Benefits
- Full-time, salaried role with competitive pay (exact range listed on Charlie Health’s careers page)
- Comprehensive medical, dental, and vision coverage
- Additional mental health and wellness benefits
- Remote work with all major tools and systems provided
- Mission-driven culture focused on connection, compassion, and clinical outcomes
- Growth potential in a rapidly scaling behavioral health organization
If you want your day to actually matter and you’re comfortable balancing empathy with structure, this is a strong fit.
Roles like this don’t stay open long—especially fully remote ones in mental health.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 4, 2025 | Uncategorized
Help people break free from debt without leaving your couch. This full-time remote role is all about supporting Spanish- and English-speaking clients who are struggling financially and keeping them engaged in a program that can actually change their lives.
About Beyond Finance
Beyond Finance helps everyday people escape high-interest debt through personalized financial hardship programs. They’ve already guided more than 700,000 clients toward a brighter financial future through a mix of compassionate support, ethical practices, and smart technology. If you care about people and enjoy solving problems under pressure, this is the kind of place where your work really matters.
Schedule
- Full-time, remote position
- Must reside within the 48 contiguous United States
- Weekend work required as part of the regular schedule
- High call volume, fast-paced contact center environment
- Quiet, dedicated workspace at home required
- Reliable, hardwired high-speed internet connection required (company provides desktop equipment)
What You’ll Do
- Take inbound calls from clients enrolled in a financial hardship debt program
- Listen, empathize, and deescalate upset or anxious clients dealing with real financial stress
- Clearly explain how the Beyond Finance program works, including benefits, timelines, and expectations
- Use a CRM system to quickly review account details, update records, and document every interaction
- Analyze each client’s financial situation and recommend realistic options to help them stay on track toward becoming debt-free
- Retain at-risk clients by problem-solving barriers, rebuilding trust, and reinforcing the value of the program
- Meet or exceed retention goals and earn commission based on performance
- Communicate with clients by phone and other channels while maintaining a best-in-class customer experience
What You Need
- Bilingual in Spanish and English (required)
- Experience in retention, sales, or collections (required; call center strongly preferred)
- High school diploma or equivalent; additional education is a plus
- Prior experience handling high call volume in a fast-paced environment
- Strong negotiation and deescalation skills with a calm, steady phone presence
- Tech-savvy with the ability to work in CRM systems and multiple screens/tools
- Excellent verbal and written communication skills and active listening
- Strong customer focus with the ability to adapt to different personalities
- Solid troubleshooting and problem-solving skills; able to think on your feet
- Quiet, dedicated home workspace and reliable, hardwired internet connection
Benefits
- Base pay: $19.00–$21.00 per hour (depending on experience, skills, and location)
- Health, dental, and vision coverage
- 401(k) with company match
- Generous PTO and paid holidays
- Paid parental leave
- Merit-based advancement opportunities
- Ongoing training, coaching, and career development
- Inclusive, people-first culture with a strong sense of team and mission
Roles like this move fast—if you meet the bilingual and retention requirements, don’t sit on it.
You’re already helping people in your day-to-day life. This is a chance to get paid well to do it on purpose.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 4, 2025 | Uncategorized
Help patients navigate their health from the comfort of home. This full-time remote Patient Care Coordinator role is perfect if you have hands-on healthcare experience and want to support patients, providers, and pharmacies over the phone instead of at the front desk or bedside.
About Carenet Health
Carenet Health partners with health plans, providers, and employers to support patients across every step of the healthcare journey. Their teams handle millions of interactions each year, helping people understand benefits, get the right level of care, and feel supported in moments that matter. As a Patient Care Coordinator, you will be one of the first voices callers hear.
Schedule
- Full-time, remote position
- Must be able to work mid day and evening hours with alternating days off
- Some night or later shifts may be required based on business needs
- Work from a quiet, private home office with a reliable internet connection
- Must be able to provide two 22 inch monitors with HDMI and Display ports
What You’ll Do
- Answer inbound calls from patients, family members, providers, pharmacies, and health plan members
- Support callers who may be ill or in urgent situations with calm, clear communication
- Help members understand and use their health insurance benefits
- Assist with tasks like changing primary care providers, locating urgent care clinics, and supporting prescription authorizations
- Provide initial triage support and assign priority for Registered Nurses to follow up with clinical advice
- Respond to questions about benefits, claims, appeals, and authorizations
- Accurately document all interactions in the system while navigating multiple screens
- Follow scripts, workflows, and quality expectations to ensure safe, consistent support
What You Need
- High school diploma or GED
- Healthcare experience required, such as medical front office, PBX or 911 operator, medical assistant, nursing assistant, or similar
- Strong computer skills including data entry, screen navigation, and typing
- Experience with Microsoft Outlook and Word
- Excellent customer service skills with a calm, professional phone presence
- Strong verbal and written communication with clear grammar and tone
- Demonstrated empathy, patience, and compassion when speaking with callers
- Ability to work mid day and night schedules as assigned
- Ability to work from a quiet, private space at home and supply two 22 inch monitors with HDMI and Display ports
Benefits
- $15.00 per hour starting pay
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Training and ongoing coaching
- Career development and internal growth opportunities
Healthcare needs do not wait, and neither should you. If you have real patient facing experience and a heart for service, this is your cue to step in.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 4, 2025 | Uncategorized
Help patients from home while keeping your clinical skills sharp. This fully remote bilingual RN role lets you use your high-acuity experience to triage, educate, and guide patients by phone and online instead of at the bedside.
About Carenet Health
Carenet Health partners with over 250 health plans and health systems to deliver telehealth, nurse triage, and virtual care support to patients nationwide. Their clinical teams handle thousands of interactions each day, helping people make safe, informed decisions about their health. As a Bilingual RN, you’ll be part of that front line, providing evidence-based care in a less physically demanding, work-from-home setting.
Schedule
- Full-time, 36–40 hours per week
- Work-from-home, remote position (home office must meet tech/workspace standards)
- Schedule includes at least 2 weekend days every 2 weeks (weekend and off-hour differentials may apply depending on shift)
- Initial training: 2–4 weeks, first 2 weeks during daytime hours, 100% attendance required
- Must be able to complete online assessments as part of the hiring process
What You’ll Do
- Provide telephonic and virtual clinical triage to patients and health plan members using evidence-based protocols
- Independently make clinical decisions on routine patient care matters within your scope of practice
- Assess symptoms, determine appropriate level of care, and direct callers to the right setting or resources
- Deliver health education and coaching to help patients make safer, smarter health decisions
- Communicate with clients and internal teams as needed via phone and digital channels
- Document all patient and member interactions in the clinical/triage software in real time
- Monitor your own performance metrics and participate in regular coaching to improve quality and efficiency
What You Need
- Current, unrestricted multi-state (compact) RN license in one of these states: AL, AR, CO, FL, GA, IA, ID, IN, KS, KY, LA, ME, MS, MO, MT, NE, NM, NC, ND, NH, OK, SC, SD, TN, TX, VA, WI, or WY
- Willingness and ability to obtain additional state licenses as required
- Bilingual in English and Spanish (required)
- Minimum 3 years of recent direct patient care experience as an RN
- High-acuity background strongly preferred (ICU, CCU, ER, med-surg, telemetry, tele-health, or telephonic triage)
- Minimum of an associate degree or diploma in nursing; BSN preferred
- Strong critical thinking skills and comfort making clinical decisions without in-person assessment
- Excellent communication skills and the ability to build rapport virtually with diverse patient populations
- Reliable home office environment that meets company technical requirements for remote work
Benefits
- Fully remote, work-from-home RN role
- Opportunity to keep clinical skills sharp without bedside lifting and physical strain
- Competitive compensation with full-time hours
- Shift differentials possible for certain schedules (per employer policy)
- Paid virtual training and ongoing coaching
- Chance to work with a fast-growing telehealth organization and advance your remote nursing career
If you meet the clinical and bilingual requirements, this is one of those roles you do not sit on.
Your next nursing chapter can start from your living room instead of the hospital floor.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 4, 2025 | Uncategorized
If you want a fully remote healthcare role where you help patients every day without setting foot in a clinic, this one checks a lot of boxes. Support patients with their radiology appointments from home while earning steady income and building your healthcare contact center experience.
About Carenet Health
Carenet Health partners with health plans, providers, and employers to deliver patient support, nurse triage, and healthcare navigation services nationwide. Their teams help patients understand and access the care they need, using technology and compassion to improve every interaction. As a Radiology Scheduler, you become part of the front line of that experience.
Schedule
- Remote, work from home anywhere in the United States
- Regular full time role
- Primary shift: 10:00 a.m. CST (must be amenable to this schedule)
- Requires a quiet, professional home workspace
- Reliable high speed internet connection required (satellite and 5G are not acceptable)
- Must be able to provide two 22 inch monitors with both HDMI and Display ports
- Class start date listed as December 31, 2025
What You’ll Do
- Schedule radiology appointments such as mammograms, ultrasounds, MRIs, and CT scans
- Make outbound calls to patients to schedule or confirm imaging appointments
- Answer questions and handle concerns related to patient imaging needs
- Document all patient and member interactions in the scheduling and management software
- Follow established processes, scripts, and quality standards on every call
- Participate in regular coaching sessions to improve metrics and performance
What You Need
- High school diploma, GED, or equivalent
- At least 6 months of general business experience, preferably in a customer service environment
- Healthcare background in a clinical setting or healthcare contact center is required
- Ability to type at least 35 words per minute
- Comfortable using Windows PC, Microsoft Outlook, Word, and Excel
- Strong problem solving skills and attention to detail
- Reliable high speed internet connection (no satellite or 5G connections)
- Ability to provide two 22 inch monitors with HDMI and Display ports
- Comfort working from home in a focused, distraction free environment
Benefits
- Pay rate: 16 dollars per hour
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development and growth opportunities
Roles like this remote radiology scheduler position tend to move fast, especially with a clear start date and solid benefits.
If this sounds like your lane, do not overthink it. Apply and let them decide.
Happy Hunting,
~Two Chicks…
by twochickswithasidehustle | Dec 4, 2025 | Uncategorized
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