by Terrance Ellis | Dec 4, 2025 | Uncategorized
Use your brain, not your badge swipe. This fully remote, project-based role is built for subject-matter experts who want to shape how AI learns in their field without being chained to a 9–5. If you love your niche, write well, and are curious about AI, this fits you.
About Firstsource
Firstsource Solutions is a global Business Process Management (BPM) leader that helps clients transform how work gets done. They support Fortune 500 and FTSE 100 brands with data-driven, tech-enabled solutions across healthcare, financial services, media, and more. As an AI Content Creator, you’ll join a growing team focused on training and improving AI models with accurate, expert-level content.
Schedule
- Remote, contract / gig-based role (not a full-time employee position)
- Flexible hours: project and deadline driven, you set your working time as long as deliverables are met
- Ongoing opportunities as new projects launch; some full-time roles may open in the future
What You’ll Do
- Create, refine, and review AI-generated content in one or more expert domains (e.g. math, computer science, law, STEM, humanities, social sciences, finance, philosophy, AI/ML, etc.)
- Write clear, accurate explanations, solutions, and prompts that reflect real-world academic or industry standards
- Evaluate AI responses for correctness, reasoning quality, clarity, and tone, then revise or rewrite as needed
- Design questions, scenarios, and problem sets to help train and test AI systems
- Apply domain expertise to catch subtle errors, edge cases, and misleading reasoning
- Follow project guidelines, formatting standards, and style expectations for each assignment
- Collaborate with project managers and reviewers through online platforms and tools
- Meet deadlines reliably while maintaining high quality and consistency in your work
What You Need
- Bachelor’s, Master’s, or Ph.D. in a relevant field (required)
- Deep expertise in at least one of Firstsource’s focus areas (examples):
- Math & STEM: Algebra, Calculus, Discrete Math, Statistics, Optimization, Game Theory, Physics, etc.
- Computer Science & AI: Algorithms, Theoretical CS, NLP, Reinforcement Learning, ML/AI, Formal Methods, etc.
- Law & Policy: Administrative Law, Contract/Evidence/Statutory Law, Risk Analysis, Negotiation Theory
- Social Sciences & Humanities: Psychology, Cognitive Science, Philosophy/Ethics, History, Religion, Language Arts
- Finance & Applied Fields: Finance, Computational Finance, Operations Research, Risk Management
- Expert/fluent written and verbal English skills
- Strong analytical thinking and the ability to explain complex ideas simply and precisely
- Comfort working independently, taking written instructions, and delivering on time
- Familiarity with AI content creation, LLMs, or educational content development is a plus (but not strictly required)
Benefits
- 100% remote, work-from-anywhere in the U.S.
- Flexible, gig-based workload you can fit around your primary job or other commitments
- Opportunity to work on cutting-edge AI projects with a global BPM leader
- Build a portfolio of AI/ed-tech content in your domain
- Potential pipeline into future full-time openings as the team grows
- Compensation is project-based and depends on your expertise and assignment scope (details provided during the application process)
If you’ve ever wished AI “knew your subject better,” this is your chance to teach it.
Ready to put your expertise to work from your couch?
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 4, 2025 | Uncategorized
Lead the frontline of healthcare support without leaving your house. This bilingual Team Lead role lets you coach a remote team, solve real problems for health plan members, and grow your leadership career with a global business process management company.
About Firstsource
Firstsource is a global Business Process Management (BPM) company supporting 100+ leading brands across Healthcare, Telecom & Media, and Banking/Financial Services. They specialize in optimizing customer operations with data-driven, tech-enabled solutions. As a Bilingual Team Lead in their Health Plan and Healthcare Services function, you’ll help drive outcomes that directly impact patient and member experience.
Schedule
- Full-time, remote role (onsite or WFH depending on business needs)
- Non-exempt / hourly position
- Must be able to work a flexible schedule based on client demands (evenings or weekends may be required)
What You’ll Do
- Lead, mentor, and support a team of professionals to hit performance, quality, and service goals
- Help team members with day-to-day tasks, questions, and escalations to ensure client needs are handled quickly and accurately
- Monitor operations and identify process improvements that enhance efficiency, quality, and cost-effectiveness
- Implement and maintain quality control standards so deliverables meet or exceed client expectations
- Track, analyze, and report on KPIs (NPS, CSAT, productivity, quality, retention, etc.)
- Build strong relationships with clients, address concerns, and support a high level of satisfaction
- Manage staffing and availability in line with scheduling requirements to keep service levels strong
- Coach and develop team members, identify training needs, and support their professional growth
- Support people engagement, retention, and succession planning within the team
What You Need
- High school diploma or equivalent required
- At least 2 years of team experience with a strong performance track record
- Bilingual: fluent in Spanish and English (spoken and written)
- Strong analytical, problem-solving, and decision-making skills
- Excellent verbal and written communication, interpersonal, and leadership skills
- Familiarity with industry-specific tools/technologies and healthcare/health plan environments is a plus
- Knowledge of relevant industry regulations and compliance standards
- Ability to work a flexible schedule based on client requirements
- Ability to download and use 2-factor authentication apps on your personal device (per company/client requirements)
- Ability to pass a pre-employment background investigation (criminal history, work authorization, drug test as applicable)
- Comfortable working in a remote or hybrid office setting, sitting for prolonged periods, and occasionally lifting up to 25 lbs
Benefits
- Pay range: TBD by employer based on experience and location
- Eligible for full-time employee benefits as offered by Firstsource (details provided during hiring process)
- Opportunities for growth, advancement, and increased responsibility within Operations and leadership
- Work with global brands in a stable, established organization
Roles like this that blend bilingual skills + leadership + remote flexibility tend to move fast, so don’t overthink it.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 4, 2025 | Uncategorized
Help families access life-saving mental health care from home. Charlie Health is hiring a Patient/Care Scheduling Specialist to support teens, young adults, and their families as they move through intensive virtual treatment. If you have customer support chops, care about mental health, and like being the calm voice that keeps everything organized, this is right in your lane.
About Charlie Health
Charlie Health provides virtual, intensive outpatient mental health treatment for people with complex needs. Their model combines personalized care, group therapy, and family support to help clients who need more than once-a-week therapy but less than inpatient care. As a Scheduling Specialist, you’ll be part of the team making sure clients actually stay connected to that care.
Schedule
- Full-time, remote role (work-from-home)
- Must be authorized to work in the United States
- Not available to candidates in: AK, ME, DC, NJ, CA, NY, MA, CT, CO, WA, OR, or MN
- Typical shifts (Mountain Time):
- Mon–Fri: 10:00 a.m. – 7:00 p.m. MT (11–8 CT, 12–9 ET, 9–6 PT) OR
- Tues–Sat: 9:00 a.m. – 6:00 p.m. MT (10–7 CT, 11–8 ET, 8–5 PT)
- Required training: 2 weeks, Mon–Fri, 8:00 a.m. – 5:00 p.m. MT (9–6 CT, 10–7 ET, 7–4 PT)
- Fast-paced, metric-driven, contact center–style environment
What You’ll Do
- Call, email, and text newly admitted clients and families to complete enrollment and get them fully set up in their treatment plan
- Help clients understand insurance benefits and complete financial enrollments for the program
- Own the client schedule: book, adjust, and reschedule appointments so care stays consistent
- Act as a liaison between clients and internal teams (Admissions, Billing, Utilization Review, Outreach, Clinical)
- Track and address gaps in attendance by proactively reaching out when clients start missing or skipping sessions
- Support Clinical Care team requests to improve the overall patient and family experience
- Share aftercare resources and help families schedule post–Charlie Health appointments (e.g., outpatient therapists)
- Document all interactions accurately and on time in Salesforce (or similar CRM/EMR tools)
- Hit and maintain performance targets, including:
- Appointment scheduling volume
- Financial agreements completed
- Daily call volume
- Issue resolution rate and time to resolution
- Aftercare scheduling rate
- Customer satisfaction scores
What You Need
- Passion for supporting mental health access and alignment with Charlie Health’s mission and values
- High school diploma or equivalent (Associate’s or Bachelor’s is a plus)
- At least 2 years of experience in a customer or patient success/support role
- 1–2 years of hands-on experience with Salesforce or a similar CRM (Zendesk, Dynamics, Zoho, HubSpot, etc.)
- 1–2 years using call/contact center technology
- 1–2 years handling customer financial discussions; health insurance and medical billing familiarity is a strong plus
- Strong written and verbal communication skills with a calm, professional tone
- High emotional intelligence and ability to talk with people in stressful, sensitive situations
- Comfort working in a fast-paced, metric-driven remote environment
- Working knowledge of HIPAA policies and procedures
- Proficiency with: Slack, G-Suite, Microsoft Office, Zoom, EMR/CRM tools
- Must be work-authorized in the U.S. and fluent in English (bilingual is a plus, not required)
Benefits
- Full-time, salaried role with competitive pay (exact range listed on Charlie Health’s careers page)
- Comprehensive medical, dental, and vision coverage
- Additional mental health and wellness benefits
- Remote work with all major tools and systems provided
- Mission-driven culture focused on connection, compassion, and clinical outcomes
- Growth potential in a rapidly scaling behavioral health organization
If you want your day to actually matter and you’re comfortable balancing empathy with structure, this is a strong fit.
Roles like this don’t stay open long—especially fully remote ones in mental health.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 4, 2025 | Uncategorized
Help people break free from debt without leaving your couch. This full-time remote role is all about supporting Spanish- and English-speaking clients who are struggling financially and keeping them engaged in a program that can actually change their lives.
About Beyond Finance
Beyond Finance helps everyday people escape high-interest debt through personalized financial hardship programs. They’ve already guided more than 700,000 clients toward a brighter financial future through a mix of compassionate support, ethical practices, and smart technology. If you care about people and enjoy solving problems under pressure, this is the kind of place where your work really matters.
Schedule
- Full-time, remote position
- Must reside within the 48 contiguous United States
- Weekend work required as part of the regular schedule
- High call volume, fast-paced contact center environment
- Quiet, dedicated workspace at home required
- Reliable, hardwired high-speed internet connection required (company provides desktop equipment)
What You’ll Do
- Take inbound calls from clients enrolled in a financial hardship debt program
- Listen, empathize, and deescalate upset or anxious clients dealing with real financial stress
- Clearly explain how the Beyond Finance program works, including benefits, timelines, and expectations
- Use a CRM system to quickly review account details, update records, and document every interaction
- Analyze each client’s financial situation and recommend realistic options to help them stay on track toward becoming debt-free
- Retain at-risk clients by problem-solving barriers, rebuilding trust, and reinforcing the value of the program
- Meet or exceed retention goals and earn commission based on performance
- Communicate with clients by phone and other channels while maintaining a best-in-class customer experience
What You Need
- Bilingual in Spanish and English (required)
- Experience in retention, sales, or collections (required; call center strongly preferred)
- High school diploma or equivalent; additional education is a plus
- Prior experience handling high call volume in a fast-paced environment
- Strong negotiation and deescalation skills with a calm, steady phone presence
- Tech-savvy with the ability to work in CRM systems and multiple screens/tools
- Excellent verbal and written communication skills and active listening
- Strong customer focus with the ability to adapt to different personalities
- Solid troubleshooting and problem-solving skills; able to think on your feet
- Quiet, dedicated home workspace and reliable, hardwired internet connection
Benefits
- Base pay: $19.00–$21.00 per hour (depending on experience, skills, and location)
- Health, dental, and vision coverage
- 401(k) with company match
- Generous PTO and paid holidays
- Paid parental leave
- Merit-based advancement opportunities
- Ongoing training, coaching, and career development
- Inclusive, people-first culture with a strong sense of team and mission
Roles like this move fast—if you meet the bilingual and retention requirements, don’t sit on it.
You’re already helping people in your day-to-day life. This is a chance to get paid well to do it on purpose.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 4, 2025 | Uncategorized
Help patients navigate their health from the comfort of home. This full-time remote Patient Care Coordinator role is perfect if you have hands-on healthcare experience and want to support patients, providers, and pharmacies over the phone instead of at the front desk or bedside.
About Carenet Health
Carenet Health partners with health plans, providers, and employers to support patients across every step of the healthcare journey. Their teams handle millions of interactions each year, helping people understand benefits, get the right level of care, and feel supported in moments that matter. As a Patient Care Coordinator, you will be one of the first voices callers hear.
Schedule
- Full-time, remote position
- Must be able to work mid day and evening hours with alternating days off
- Some night or later shifts may be required based on business needs
- Work from a quiet, private home office with a reliable internet connection
- Must be able to provide two 22 inch monitors with HDMI and Display ports
What You’ll Do
- Answer inbound calls from patients, family members, providers, pharmacies, and health plan members
- Support callers who may be ill or in urgent situations with calm, clear communication
- Help members understand and use their health insurance benefits
- Assist with tasks like changing primary care providers, locating urgent care clinics, and supporting prescription authorizations
- Provide initial triage support and assign priority for Registered Nurses to follow up with clinical advice
- Respond to questions about benefits, claims, appeals, and authorizations
- Accurately document all interactions in the system while navigating multiple screens
- Follow scripts, workflows, and quality expectations to ensure safe, consistent support
What You Need
- High school diploma or GED
- Healthcare experience required, such as medical front office, PBX or 911 operator, medical assistant, nursing assistant, or similar
- Strong computer skills including data entry, screen navigation, and typing
- Experience with Microsoft Outlook and Word
- Excellent customer service skills with a calm, professional phone presence
- Strong verbal and written communication with clear grammar and tone
- Demonstrated empathy, patience, and compassion when speaking with callers
- Ability to work mid day and night schedules as assigned
- Ability to work from a quiet, private space at home and supply two 22 inch monitors with HDMI and Display ports
Benefits
- $15.00 per hour starting pay
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Training and ongoing coaching
- Career development and internal growth opportunities
Healthcare needs do not wait, and neither should you. If you have real patient facing experience and a heart for service, this is your cue to step in.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 4, 2025 | Uncategorized
Help patients from home while keeping your clinical skills sharp. This fully remote bilingual RN role lets you use your high-acuity experience to triage, educate, and guide patients by phone and online instead of at the bedside.
About Carenet Health
Carenet Health partners with over 250 health plans and health systems to deliver telehealth, nurse triage, and virtual care support to patients nationwide. Their clinical teams handle thousands of interactions each day, helping people make safe, informed decisions about their health. As a Bilingual RN, you’ll be part of that front line, providing evidence-based care in a less physically demanding, work-from-home setting.
Schedule
- Full-time, 36–40 hours per week
- Work-from-home, remote position (home office must meet tech/workspace standards)
- Schedule includes at least 2 weekend days every 2 weeks (weekend and off-hour differentials may apply depending on shift)
- Initial training: 2–4 weeks, first 2 weeks during daytime hours, 100% attendance required
- Must be able to complete online assessments as part of the hiring process
What You’ll Do
- Provide telephonic and virtual clinical triage to patients and health plan members using evidence-based protocols
- Independently make clinical decisions on routine patient care matters within your scope of practice
- Assess symptoms, determine appropriate level of care, and direct callers to the right setting or resources
- Deliver health education and coaching to help patients make safer, smarter health decisions
- Communicate with clients and internal teams as needed via phone and digital channels
- Document all patient and member interactions in the clinical/triage software in real time
- Monitor your own performance metrics and participate in regular coaching to improve quality and efficiency
What You Need
- Current, unrestricted multi-state (compact) RN license in one of these states: AL, AR, CO, FL, GA, IA, ID, IN, KS, KY, LA, ME, MS, MO, MT, NE, NM, NC, ND, NH, OK, SC, SD, TN, TX, VA, WI, or WY
- Willingness and ability to obtain additional state licenses as required
- Bilingual in English and Spanish (required)
- Minimum 3 years of recent direct patient care experience as an RN
- High-acuity background strongly preferred (ICU, CCU, ER, med-surg, telemetry, tele-health, or telephonic triage)
- Minimum of an associate degree or diploma in nursing; BSN preferred
- Strong critical thinking skills and comfort making clinical decisions without in-person assessment
- Excellent communication skills and the ability to build rapport virtually with diverse patient populations
- Reliable home office environment that meets company technical requirements for remote work
Benefits
- Fully remote, work-from-home RN role
- Opportunity to keep clinical skills sharp without bedside lifting and physical strain
- Competitive compensation with full-time hours
- Shift differentials possible for certain schedules (per employer policy)
- Paid virtual training and ongoing coaching
- Chance to work with a fast-growing telehealth organization and advance your remote nursing career
If you meet the clinical and bilingual requirements, this is one of those roles you do not sit on.
Your next nursing chapter can start from your living room instead of the hospital floor.
Happy Hunting,
~Two Chicks…
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