by Terrance Ellis | Dec 15, 2025 | Uncategorized
If you’re the person who can untangle refund issues fast, post accurately, and keep your cool when the phone starts ringing, this remote role is built for you. You’ll be the cleanup crew that makes sure insurance and patient refunds are handled right, recorded right, and closed out right.
About Digitech (A Sarnova Company)
Digitech is part of Sarnova, a leading national specialty distributor of healthcare products in EMS and respiratory markets, and a leader in revenue cycle management for EMS. Their mission is to be the best partner for those who save and improve patients’ lives, supported by a diverse, empowered team.
Schedule
- Full-time, permanent position
- Remote (United States)
- Cash posting or refunds experience required
What You’ll Do
⦁ Receive refund requests and route or handle them appropriately and on time
⦁ Post and record refunds accurately and in a timely manner
⦁ Communicate with attorneys, no-fault insurance, workers’ compensation, and the Veterans Administration as needed
⦁ Manage correspondence, faxes, and pending issues tied to refunds
⦁ Support additional tasks as assigned by the Refunds Department Manager
What You Need
⦁ Required: Cash posting or refunds experience
⦁ Ability to read and understand Explanations of Benefits (EOBs)
⦁ Strong math skills and high attention to detail
⦁ Comfort multitasking and working deadlines without losing accuracy
⦁ Professional, pleasant demeanor with strong composure under pressure
⦁ Solid computer skills, including working with two monitors
⦁ Strong follow-through, accountability, and willingness to ask questions
⦁ Dependable, punctual, quick learner, and team-oriented
Benefits
⦁ Competitive salary (commensurate with experience)
⦁ Comprehensive benefits package
⦁ 401(k) plan
⦁ Equal opportunity employer and inclusive workplace
Refund work is where details either save the day or sink the ship. If you’re the type who closes loops and keeps the ledger clean, go get this one.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 15, 2025 | Uncategorized
Be the steady guide who helps patients and providers get specialty therapies approved, funded, and moving, without the runaround. If you’ve lived in benefits investigations, prior auth, and payer problem-solving, this role puts your follow-through to work in a big way.
About CareMetx
CareMetx supports the patient journey with hub services, technology, and data that help pharmaceutical, biotech, and medical device innovators get therapies to the people who need them. They manage reimbursements, uncover alternative funding when coverage fails, and provide patient support services that improve access and outcomes.
Schedule
- Remote role
- Must be flexible on schedule and hours
- Overtime may be required at times
- Weekend work may be required to meet company demands
What You’ll Do
⦁ Serve as a single point of contact for patients and providers, acting as an advocate with compassion
⦁ Coordinate access to therapies, complete follow-ups, and connect patients to appropriate support services
⦁ Manage an assigned caseload based on program parameters
⦁ Collect, review, and validate patient information per program SOP
⦁ Guide patients and physician offices through completing and submitting program applications on time
⦁ Determine eligibility and support enrollment for programs like patient assistance and copay assistance
⦁ Handle reimbursement activities including benefits investigations, prior authorizations, and appeals
⦁ Deliver excellent customer service, resolve issues accurately, and escalate complaints when needed
⦁ Maintain frequent phone contact with patients, providers, payer reps, and pharmacy staff
⦁ Document all interactions in CareMetx Connect in compliance with HIPAA regulations
⦁ Report Adverse Events (AE) according to training and SOP
⦁ Coordinate with internal teams and exercise judgment within defined procedures
⦁ Support additional duties as assigned as programs evolve
What You Need
⦁ Preferred: 3+ years of experience in specialty pharmacy, medical insurance, reimbursement hub work, physician office, healthcare, or insurance background
⦁ Bachelor’s Degree preferred
⦁ Strong verbal and written communication skills
⦁ Ability to multitask and adapt quickly as priorities shift
⦁ Proficient keyboard skills and comfort with Microsoft Word and Excel
⦁ Knowledge of HIPAA regulations and strong documentation habits
⦁ Detail-oriented, highly organized, and customer-focused
⦁ Knowledge of pharmacy and medical benefits (commercial and government payer familiarity preferred)
⦁ Ability to work independently and collaboratively, with solid problem-solving skills
Benefits
⦁ Compensation range: $38,418.30 – $51,224.15
⦁ Remote work opportunity
⦁ Impact-driven work helping patients access specialty therapies and support services
⦁ Equal opportunity employer
These cases don’t manage themselves. If you’re the type who closes loops, protects patient experience, and knows how to speak “payer,” this one’s calling you.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 15, 2025 | Uncategorized
This role sits right where healthcare gets real: helping patients with rare diseases access specialty therapies without getting crushed by paperwork, approvals, and reimbursement barriers. If you’re bilingual in Spanish and fluent in the world of benefits, prior auth, and patient support, you’ll be the steady voice that keeps care moving.
About CareMetx
CareMetx delivers patient access solutions and hub services that help patients start and stay on specialty therapies faster. They support pharmaceutical companies and providers with digital enrollment, consent, prior authorization, and patient support services that improve outcomes and speed up time-to-therapy.
Schedule
- Fully remote, work-from-home (quiet, dedicated office space required)
- Schedule flexibility with alternating coverage between 9am–9pm EST
- Must attend in-person onboarding training for 3 days
- Must live within 45 minutes of a major airport in your designated territory (East, Central, Mountain, or Pacific)
- Must be able to travel overnight up to 50% of the time
What You’ll Do
⦁ Support patients, caregivers, and providers to help patients gain access to therapy and stay compliant with treatment
⦁ Coordinate with specialty pharmacies and the hub team to obtain reimbursement coverage
⦁ Educate patients and caregivers on reimbursement pathways and financial assistance options
⦁ Manage transitions to home therapy, partnering with infusion pharmacies and nursing agencies to align supplies and reimbursement
⦁ Maintain accurate case histories for assigned patients in the CRM system
⦁ Troubleshoot ongoing reimbursement issues, including insurance changes and prior authorizations
⦁ Collaborate with Field Sales Representatives and Market Access teams
⦁ Respond to patient and medical office inquiries and resolve access and reimbursement-related issues
⦁ Provide ongoing patient support through regular outreach and, when needed, scheduling in-person meetings
⦁ Assist with patient access requests and application processes
⦁ Maintain reliable attendance and readiness for scheduled work
⦁ Handle additional duties as assigned
What You Need
⦁ Required: Bilingual English/Spanish with fluency in Spanish
⦁ Licensed Social Worker or equivalent experience
⦁ Master’s Degree in Social Work preferred
⦁ Preferred: 3+ years of reimbursement experience (benefits investigation, prior authorization, medical benefits, Medicaid)
⦁ Strong listening, writing, and analytical skills
⦁ Proficiency with Microsoft Word, Excel, and PowerPoint
⦁ Knowledge of customer care processes and strong communication skills
⦁ Adaptable, detailed, and able to navigate change in a fast-moving hub environment
⦁ Ability to comply with laws, regulations, and CareMetx contact center policies
⦁ Willingness to travel extensively (overnight) up to 50%
Benefits
⦁ Fully remote work environment (with travel and onboarding requirements)
⦁ Meaningful patient-facing work supporting rare disease therapy access
⦁ Collaborative contact center and hub model supporting better outcomes
⦁ Equal opportunity employer
These roles don’t just “help,” they unblock care. If you’re ready to be the person who makes the system make sense for patients, step in.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 15, 2025 | Uncategorized
Help patients move from “stuck in the paperwork” to “care can actually happen.” If you’ve handled benefits, prior auth, and payer calls before, this is a remote role where your follow-through matters every day.
About CareMetx
CareMetx supports the patient journey with hub services, technology, and decision-making data for pharmaceutical, biotech, and medical device innovators. They help get specialty products and devices to the patients who need them by managing reimbursements, navigating payer requirements, and identifying alternative funding when coverage falls short.
Schedule
- Remote role
- Must be flexible on schedule and hours
- Overtime may be required at times
- Weekend work may be required to meet company demands
What You’ll Do
⦁ Collect and review patient insurance benefits information per program SOP
⦁ Support benefit investigations, prior authorization submissions, and call triage
⦁ Assist physician offices and patients with insurance forms and program applications
⦁ Submit prior auth requests, track status, and follow up with payers as needed
⦁ Document provider, payer, and client interactions in the CareMetx Connect system
⦁ Maintain frequent phone contact with providers, payer reps, and pharmacy staff
⦁ Report reimbursement trends and delays to your supervisor
⦁ Process insurance and patient correspondence as needed
⦁ Gather documentation to expedite prior auth, including demographics, authorizations or referrals, NPI, and referring physician details
⦁ Coordinate with internal teams and escalate complaints appropriately
⦁ Report Adverse Events (AE) in alignment with training and SOP
What You Need
⦁ High School Diploma or GED required
⦁ 1+ year of experience in specialty pharmacy, medical insurance, a physician office, healthcare setting, or related experience
⦁ Working knowledge of pharmacy benefits and medical benefits (commercial and government payer familiarity preferred)
⦁ Strong communication skills, attention to detail, organization, and time management
⦁ Confidence handling payer and provider conversations, including negotiation and problem-solving
⦁ Proficiency with Microsoft Excel, Outlook, and Word
⦁ Ability to work independently and as part of a team
Benefits
⦁ Remote work opportunity
⦁ Compensation range: $30,490.45 – $38,960.02
⦁ Work in a niche healthcare space helping patients access specialty products and devices
⦁ Equal opportunity employer
If you’ve got prior auth stamina and you don’t let tasks die in your inbox, jump on this one.
Bring your “I’ll get it done” energy and help move patients from intake to outcomes.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 14, 2025 | Uncategorized
This is a senior, customer-facing revenue-cycle and billing leadership role. You’re not just “support.” You’re the person enterprise billing teams trust to implement best practices, fix escalations, train full RCM departments, and translate messy billing realities into clean workflows and accurate reporting inside Prompt.
About Prompt Therapy Solutions
Prompt builds highly automated software for outpatient rehab therapy businesses. They’re positioning themselves as a modern therapy EMR, with a heavy focus on efficiency, outcomes, and customer success.
Schedule
- Full-time, remote
- Department: Success
- Compensation: $70K–$140K
What You’ll Do
- Onboard enterprise billing teams and train entire RCM staffs on Prompt billing best practices
- Support Sales during enterprise deals (as needed)
- Teach best practices across submissions, posting, invoicing, AR, and workflow setup
- Become a reporting and accounting power user: accrual accounting, AR reporting, KPI reporting, Excel-based analysis
- Train client accounting and finance teams to pull what they need from Prompt’s reporting suite
- Bring a full revenue cycle mindset, including baseline understanding of EDI/ERA and how it impacts operations
- Build strong relationships with enterprise billing orgs (including third-party billing firms) and in-house billing teams
- Handle escalations where reporting, accounting, or complex billing expertise is required
- Mentor/guide other Billing Success Managers and cross-functional partners
What You Need
- Bachelor’s in Finance, Accounting, or Business or a professional certification (CPA/CFA/similar). They say relevant experience can substitute
- 5+ years in medical billing (PT/OT/SLP experience strongly desired)
- Experience working in or with enterprise-sized RCM orgs supporting 100+ therapists (success role or RCM leadership preferred)
- 2–3 years minimum RCM leadership experience
- Solid accounting fundamentals (you can speak finance, not just billing)
- Strong technical skills, highly proficient in Excel
- Comfortable learning software fast and living in the details
- Strong written and verbal communication
- Comfortable with occasional “beyond standard hours” moments
- Independent worker with minimal oversight
Benefits
- Competitive salary (wide range: $70K–$140K)
- Remote/hybrid environment
- Potential equity for standout performance
- Flexible PTO
- Medical, dental, vision
- 401(k)
- Company-paid disability and life insurance
- Company-paid family and medical leave
- FSA/DCA and commuter benefits
- Discounted pet insurance
- Fitness/gym credits
- Company-sponsored lunches
- Recovery suite at HQ (cold plunge, sauna, shower)
Real talk before you spend time: this role is not an entry-to-mid pivot. If you don’t have 5+ years in medical billing plus leadership and enterprise exposure, you’ll probably get screened out fast. But if you do have leadership chops and strong Excel/accounting comfort, this is a serious pay jump.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 14, 2025 | Uncategorized
This is for someone who can translate “billing chaos” into calm, clear answers, fast. You’ll be the product-savvy billing brain in the inbox, troubleshooting RCM and billing software issues, triaging tickets, and escalating the right problems to the right teams so customers stay moving.
About Prompt Therapy Solutions
Prompt builds modern, highly automated software for outpatient rehab therapy businesses. They’re a fast-growing therapy EMR company focused on improving patient care, streamlining operations, and cutting waste by digitizing a paper-heavy industry.
Schedule
- Full-time, remote
- Department: Success (Customer Experience)
- Pay: $24.00–$28.00/hour
- Bonus: eligible (performance-based)
- Support channel: email-first via help desk platform
What You’ll Do
⦁ Answer customer questions about RCM and billing software through the email support channel with accurate, efficient solutions
⦁ Triage tickets, escalate to the correct teams, and provide clean, complete context so customers don’t get stuck in limbo
⦁ Support engineering ticket creation, review, and prioritization
⦁ Build deep product knowledge to handle a wide range of billing and software inquiries in a single-channel support system
⦁ Drive customer satisfaction by understanding unique needs and delivering value, not just canned replies
⦁ Spot patterns and advocate for product or service improvements that make the customer experience better
What You Need
⦁ 3+ years in a customer-facing support role (tech support or similar)
⦁ Medical billing background required (physical therapy billing strongly preferred)
⦁ Experience in medical billing ops or related functions (RCM follow-up, claim review/submission, system management, data management, etc.)
⦁ Analytical, troubleshooting-first mindset: you can test use cases and isolate software issues
⦁ Self-directed and quick to learn without needing hand-holding
⦁ Strong multitasking and documentation habits (records, reports, instructions)
⦁ Proficient in Excel
⦁ Excellent written and verbal communication (email is your main weapon)
Benefits
⦁ Competitive hourly pay ($24–$28/hr) plus bonus potential
⦁ Remote/hybrid environment
⦁ Flexible PTO
⦁ Medical, dental, vision
⦁ 401(k)
⦁ Company-paid disability and life insurance
⦁ Company-paid family and medical leave
⦁ FSA/DCA and commuter benefits
⦁ Discounted pet insurance
⦁ Fitness/gym credits
⦁ Potential equity for outstanding performance
⦁ Recovery suite at HQ (cold plunge, sauna, shower)
⦁ Company-sponsored lunches
Quick reality check (so you don’t waste time): this role says medical billing background is required and PT billing is strongly preferred. If you don’t have billing experience, you can still apply, but you’ll be fighting uphill against the “required” line.
Happy Hunting,
~Two Chicks…
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