by twochickswithasidehustle | Feb 23, 2026 | Uncategorized
Job Description
Company Overview
Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.
Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
Job Summary and Responsibilities
Acentra Health is looking for an EAP Coordinator (Remote U.S.) to join our growing team.
Job Summary:
- The purpose of this position is to play a pivotal role in ensuring the seamless delivery of nonclinical components within EAP services. The EAP Coordinator ensures a seamless experience for both clients and providers, contributing to the overall effectiveness and efficiency of EAP service delivery by minimizing obstacles through tasks such as client outreach, satisfaction surveys, and resolution of connection issues.
Responsibilities:
- Conduct outreach calls to ensure client connection with services on scheduled follow-up dates, complete telephonic surveys per protocol, and execute necessary steps to link clients with desired services.
- Respond promptly to EAP Consultant’s requests for client appointment setting, conducting real-time responses.
- Coordinate outreach to network providers to determine availability for new clients, communicate essential information to providers, and confirm appointments with clients.
- Address inquiries about client benefits, procedures, paperwork, payment, and other matters.
- Collaborate with the Provider Relations department to resolve provider inquiries, retrieve and follow up on voicemail inquiries based on established workflows, and assist with recruitment and other network reports as needed.
- Issue payment vouchers to network providers in alignment with Acentra Health’s policies and procedures and contractual directives.
- Maintain precise client records in the database by entering all calls, case updates, requests, and referrals accepted by clients in accordance with Acentra Health’s policy.
- Enter referrals provided to clients by Acentra Health partners into the database as part of a customer service e-mail distribution list.
- Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.
The above list of responsibilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.
** Work Schedule 9:30 AM to 6:00 PM Eastern – Monday – Friday **
Qualifications
Required Qualifications/Experience:
- High School Diploma OR GED equivalent.
- 2+ years of call center experience (preferably with EAP or healthcare experience).
- 2+ years of excellent written and verbal communication skills.
- 2+ years of experience with an aptitude for problem-solving, exercising judgment, and making independent decisions.
- 1+ years of excellent customer service experience working in a call center.
- Proficient in typing and data entry with accuracy.
- Demonstrated proficiency with Microsoft Word, Outlook (Intermediate/Advanced), and Microsoft Teams, Excel and PowerPoint (Intermediate).
- Exceptional telephone customer service skills.
- Excellent interpersonal skills for effective collaboration within a team.
- Capable of reading and interpreting benefits and account information related to customized products.
Preferred Qualifications/Experience:
- Bachelor’s degree (or higher level of education) (e.g., psychology, social work, communications, human services, or social sciences).
- 2+ years of experience being self-motivated with the ability to remain focused in a fast-paced environment.
- Ability to efficiently manage multiple tasks simultaneously and meet deadlines.
- Bilingual proficiency in Spanish and English.
- Salesforce experience.
#LI-SD1
Why us?
We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.
We do this through our people.
You will have meaningful work that genuinely improves people’s lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.
Thank You!
We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!
~ The Acentra Health Talent Acquisition Team
Visit us at Acentra Health
EEO AA M/F/Vet/Disability
Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.
Benefits
Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.
Compensation
The pay range for this position is listed below.
“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”
Pay Range
USD $21.54 – USD $22.00 /Hr.
by twochickswithasidehustle | Feb 23, 2026 | Uncategorized
Job Description
Company Overview
Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.
Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
Job Summary and Responsibilities
Acentra Health is looking for a Quality Improvement Coordinator to join our growing team.
Job Summary:
The Quality Improvement Coordinator will serve as a key member of our quality improvement team who supports contract growth by working with operations to review assessments and ensure quality metrics align with contract deliverables. This role is responsible for establishing a culture of continued learning and professional growth.
Responsibilities:
- Maintains working knowledge of the current contract and deliverables to ensure compliance.
- Complete and review Supports Intensity Scale-A 2nd Edition (SIS-A) assessments in accordance with contractual requirements to ensure alignment with established performance metrics, ensure compliance with service level agreements and ensure accountability.
- Ability to support and influence a team environment.
- Ability to interact effectively with internal and external customers in a professional and courteous manner under fast-paced and changing conditions.
- Strong critical thinking and problem-solving skills necessary.
- Ability to organize, synthesize, and analyze large amounts of information.
- Ability to communicate effectively with diverse audiences including individuals with intellectual disability/autism, families, advocates, program staff and other stakeholders.
- Works with supervisor and appropriate staff to establish and maintain a performance measurement/indicator system for Operations.
- Works with Supervisor to implement evaluation tools that will produce quantitative and qualitative data and findings to validate compliance and competence.
- Works with Supervisor to identify and maximize opportunities to use data and reports to improve services, processes and products.
- AAIDD Quality Leads works with Supervisor to provide IRRs and any other Quality Improvement strategies as required for assigned contracts or customers, both internal and external.
- Works with Supervisor to facilitate the development and implementation of quality improvement plans, including policies, procedures and guidelines.
- Work with Supervisor to prepare and provide data analysis of performance indicators and Quality Summary Reports to Senior Management.
- Works with Supervisor to maintain documented standards of performance and identifying all deviations from the quality improvement plan.
- Increasing knowledge of quality improvement methods and practices related to the SIS-A and supplementals
- Develop knowledge of quality improvement models and methods (e.g quality measurement and reporting, plan-do-check-act).
- Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.
Qualifications
Required Qualifications
- Requires a bachelor’s degree.
- A minimum of 2 years of experience working directly with individuals with intellectual disabilities/autism
- Minimum of 3 years’ experience as an SIS-A assessor in good standing.
- Excellent communication (verbal and written), organizational, presentation, and interpersonal skills
- General knowledge of how to apply process improvement to everyday situations.
- Proficiency in use of productivity tools including Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft Power Applications)
Preferred Qualifications
- Ability to manage multiple projects and set priorities.
- Previous workload management experience
- Ability to establish and maintain effective working relationships with customers, vendors, and others.
- Strong critical thinking skills necessary.
- Attentiveness to deadlines and the ability to prioritize in a fast-paced environment.
- Outstanding organization skills and attention to detail.
Why us?
We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.
We do this through our people.
You will have meaningful work that genuinely improves people’s lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.
Benefits
Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.
Thank You!
We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!
~ The Acentra Health Talent Acquisition Team
Visit us at https://careers.acentra.com/jobs
EEO AA M/F/Vet/Disability
Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.
Compensation
The pay for this position is listed below.
“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”
Pay Range
USD $46,240.00 – USD $62,000.00 /Yr.
by Terrance Ellis | Feb 23, 2026 | Uncategorized
If you like helping people navigate the “adulting” side of work without making it feel like a maze, this one fits. You’ll be the go-to support for employees across enrollment, COBRA, LOA support, and benefits troubleshooting.
About Upstream Rehabilitation
Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services, with 1,200+ locations, 26 brand partners, and 8,000+ employees. Their mission is to inspire and empower the lives they touch while using data, technology, and innovation to operate at scale.
Schedule
- Full-time
- Remote (Nashville West, TN listed; Remote, US)
What You’ll Do
- Support and administer employee benefit programs with accuracy and care
- Manage the benefits lifecycle from enrollment through COBRA (notifications, approvals, reporting)
- Help employees troubleshoot benefits issues and guide them through enrollment choices
- Provide strong customer service to employees, candidates, vendors, and guests
- Respond to inquiries within 1–2 business days and aim for one-call resolution
- Maintain compliance with federal/state rules and internal policies
- Protect confidentiality of employee information
- Assist with other projects and duties as assigned
What You Need
- High school diploma or equivalent
- 1–3 years of benefits administration experience (insurance, leave management, workers’ comp, COBRA)
- Strong computer skills, including web-based systems and data management tools
- Ability to adapt to shifting priorities
- Strong attention to detail, organization, and customer service
- Ability to juggle multiple tasks and deadlines
- Ability to work independently and with a team
- Sound judgment and problem-solving skills
Benefits
- Annual paid Charity Day
- 100% employer-paid medical premium option available
- Dental and vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Supportive leadership + professional development
Compensation
- $50,000–$65,000/year (based on factors like experience, background, and location)
If you’ve done HR admin or benefits support before, this is a clean step up into a role where you’re basically the “benefits translator” for the whole company.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 23, 2026 | Uncategorized
This role supports Curri’s Legal & Compliance team by managing transportation-related claims from first notice through resolution. You’ll investigate incidents, determine liability and coverage, communicate outcomes, and work to reduce losses through strong documentation and recovery efforts.
About Curri
Curri provides on-demand, last-mile logistics for construction and industrial supplies using a nationwide fleet of cars, trucks, and flatbeds. Founded in 2018 (YC S19), Curri is a fast-growing startup with 100+ employees across the U.S.
Schedule
- Full-time
- Remote (or Ventura, CA HQ option)
What You’ll Do
- Receive, review, and investigate incidents (cargo damage/loss, third-party property damage, vehicle damage, paint spills, driver injury)
- Collect statements, documentation, and evidence from customers, drivers, and third parties
- Evaluate coverage, determine liability, and recommend claim resolutions
- Communicate claim status and outcomes clearly with customers and internal stakeholders
- Control claim costs by verifying documentation, identifying recovery opportunities, and submitting claims to carriers when possible
- Maintain accurate, organized claim files for reporting and compliance
- Support Curri’s Loss Waiver Program enrollment and maintenance
- Assist with department projects and improvement initiatives, including trend spotting to reduce future losses
What You Need
- Strong organizational skills and ability to manage multiple claims and deadlines
- High attention to detail and sound judgment when reviewing facts and documentation
- Excellent customer service and ability to professionally de-escalate high-stress situations
- Comfort communicating frequently with customers during sensitive claim scenarios
- Ability to work cross-functionally and understand operational impact of claims
- Transportation/logistics and cargo handling knowledge (strongly preferred)
Benefits
- Not listed in the posting
If you’re the kind of person who can stay calm when everyone else is heated and still chase the facts like a bloodhound, this one fits.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 23, 2026 | Uncategorized
If you’re the kind of leader who can keep denial worklists moving, coach a team without babysitting, and spot the “why” behind repeat denials, this is a strong revenue-cycle leadership seat. You’ll oversee day-to-day A/R denial follow-up, tighten workflows, and help Equip scale billing operations without letting accuracy slip.
About Equip
Equip is a fully virtual, evidence-based eating disorder treatment program operating in all 50 states. Patients receive a dedicated care team (therapist, dietitian, physician, plus peer and family support), and Equip partners with most major health insurance plans.
Schedule
- Full-time
- Remote (United States)
What You’ll Do
- Supervise and mentor denial follow-up specialists to resolve insurance denials accurately and on time
- Manage daily denial worklists to ensure follow-up within payer filing deadlines
- Generate and analyze denial reporting (aging, write-offs, recovery rates, etc.)
- Act as the escalation point for workflow questions and complex denial issues
- Partner with the Billing Manager to track KPIs and hit department goals
- Train, onboard, coach, and evaluate Billing Specialists for accuracy and productivity
- Monitor workflows for bottlenecks, trends, and inconsistencies, then implement fixes
- Maintain strong working knowledge of end-to-end RCM (registration through collections)
- Analyze denials tied to charge entry/billing errors and drive strategies to reduce repeats
- Support process improvements, policy/procedure development, and special projects
- Jump in to cover follow-up work and direct support during absences or high-volume spikes
- Assist with additional revenue cycle work as needed
What You Need
- High school diploma or GED required (Associate’s or Bachelor’s strongly preferred)
- 5+ years healthcare billing experience
- 3+ years in a supervisory role
- Proven experience leading, training, and coaching in a billing environment
- Strong understanding of payer guidelines, denials workflows, and resubmissions
- Behavioral Health billing expertise strongly preferred
- Strong communication, organization, prioritization, and delegation skills
- Willingness to work alongside the team when needed
Benefits
- $68K–$85K base salary + bonus opportunity
- Flex PTO (recommended 3–5 weeks/year) + 11 paid holidays
- Generous parental leave
- Medical, dental, vision with strong employer contributions
- Company-paid STD, LTD, Life, and AD&D
- Maven Clinic benefit
- EAP (mental health, legal, financial support)
- 401(k)
My blunt read: this is not a “sit back and supervise” role. It’s a working-leader job, meaning you’re accountable for team output and you’ll still jump into the queue when it gets hot. If that sounds fair, it’s a solid title + pay band for someone who knows RCM and can actually lead.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 23, 2026 | Uncategorized
If you’re a calm, accountable leader who can coach a team, read the numbers, and still talk to families like a real human, this role is your lane. You’ll drive admissions performance while keeping the experience patient-centered, ethical, and urgent.
About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program operating in all 50 states. Patients receive a dedicated care team (therapist, dietitian, physician, plus peer and family support), and Equip partners with most major health insurance plans.
Schedule
What You’ll Do
- Lead and coach a team of Admissions Specialists to hit core metrics and quality standards
- Answer day-to-day questions, onboard new hires, run team meetings, and lead training as needed
- Take inbound handoffs from Admissions Inquiry Representatives and support families through next steps
- Carry a personal caseload at times, based on business needs
- Review admissions reporting and use the data to run focused coaching and feedback sessions
- Document relevant information in the EMR accurately and on time
- Coordinate across departments to meet patient and family needs
- Use problem-solving and behavioral-health sales skills to maintain urgency and drive treatment entry
- Communicate medical criteria and provider recommendations clearly
- Build relationships with referring providers as an “expert” in Equip’s care model
- Maintain HIPAA compliance and handle sensitive information with care
- Support an empathetic, ethical admissions experience from first contact through conversion
What You Need
- Degree in psychology, business administration, or a health-related field preferred
- 1+ years people management experience (or strong demonstrated coaching/mentoring ability)
- 3+ years in mental health admissions and/or a customer-facing sales role
- Strong phone presence and relationship-building skills
- Able to analyze admissions data and turn it into better performance
- Solid understanding of the healthcare landscape
- Organized, results-driven, and comfortable in fast-moving environments
Benefits
- $64K–$80K base salary + bonus opportunity
- Flex PTO (recommended 3–5 weeks/year) + 11 paid company holidays
- Generous parental leave
- Medical, dental, vision with strong employer contributions
- Company-paid STD, LTD, Life, and AD&D
- Maven Clinic benefit
- EAP (mental health, legal, financial support)
- 401(k)
If you want my straight take: this is a legit step up from “do the work” into “own the outcome.” If you don’t like coaching adults or having your results visible, it’ll be miserable. If you do, it’s a strong lane.
Happy Hunting,
~Two Chicks…
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