by twochickswithasidehustle | May 10, 2022 | Uncategorized
Employer: VSP Global
- With general supervision, act as an expert advisor on customer and billing operations delivering legendary service to VSP customers with moderate degrees of complexity. Resolve outstanding accounts receivable balances through review and analysis of documented findings, billing contract information and systems data to ensure accounts are reconciled at a level consistent with VSP’s financial controls.
- Act as VSP’s primary point of contact for routine and complex telephone or written inquiries from customers and business partners regarding billing and collections. Effectively positions messages in a manner that supports divisional and corporate strategies, to ensure first call resolution and delivery of world-class service.
- Establishes effective partnerships and working relationships with relevant business partners to ensure timely and accurate statements and resolution of dispute and reconciliation issues.
- Appropriately and actively contribute to the evaluation and resolution of situations that could have company-wide impacts to drive solutions as needed.
- Lead and/or participate in customer meetings and collaborate with business partners to address moderate to complex customer issues.
- Uses a systematic approach in solving problems for billing disputes and payment issues through the analysis and review of information, provide alternate solutions.
- Performs and recommends adjustments, write-offs, and refunds for customer accounts, ensuring adequate documentation is prepared for management review and approval. Uses sound decision-making; applies good judgment in researching and resolving difficult accounts receivable issues.
- Accurately performs billing, cash application, and reconciliation activities. Identifies and documents sources of variances, and works with business partners, customers and brokers to determine resolutions. Follow up to ensure that agreed-upon resolutions are implemented.
- Prepares timely and accurate billing and reconciliation reports as required.
- Communicate with customers, brokers, and business partners to resolve billing and reconciliation issues and concerns. Elevates issues that impact the department or enterprise to management team in a timely manner.
- Resolves outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections.
- Continuously follows up including, but not limited to, alerting business partners and management team of accounts with disputed balances.
- Perform collection activities for past due receivables, including collection calls, collection correspondence, negotiating payment plans, and sending accounts to outside collection agencies.
- Comply with and maintain data integrity of confidential information, security policies, and procedures.
Minimum Qualifications
- Two to four years of financial experience in insurance, retail, accounts receivable, banking or call center
- A solid understanding of basic accounting principles, familiarity with SAP preferred
- Strong math, analytical and problem-solving skills
- Ability to perform detailed work with numerical data and to make arithmetic computations accurately
- Strong critical thinking and effective negotiation skills with a solution-oriented approach to work
- Ability to use appropriate discretion and judgment in the processing of accounts receivable transactions and call handling
- Excellent interpersonal skills to effectively communicate with internal and external business partners
- Effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers
- Ability to work within multiple systems to extract information needed to support customers and business partners
- Strong organization and time management skills to prioritize multiple complex tasks, and to be available for a high volume of customer calls
- Proficient in a Windows environment with the ability to create and edit Excel spreadsheets
- Available to work any shift and overtime as needed
- Ability to type 35 wpm
- Ability to perform 10-Key by touch (6,000 ksph)
- Clean credit history as reported by credit report
#LI-REMOTE
#LI-VISIONCARE
VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
APPLY HERE
by twochickswithasidehustle | May 10, 2022 | Uncategorized
Planned Parenthood Federation of America (PPFA) is the national umbrella organization for the nation’s leading network of women’s health care providers, educators, and advocates, serving women, men, teens and families. For over 100 years, Planned Parenthood has done more than any other organization in the United States to improve women’s health and safety, prevent unintended pregnancies, and advance the right and ability of individuals and families to make informed and responsible health care decisions. Planned Parenthood Action Fund (PPAF) is the advocacy and political arm of PPFA.
About the Digital Products team: The Planned Parenthood Digital Products team provides reliable and scalable applications and technology programs and services in support of health care delivery, sex education, advocacy, fundraising, and internal operations. For three consecutive years in a row, we have been awarded the World’s Most Innovative Company from Fast Company.
About this role: The Specialist, Chat/Text, will be responsible for supporting the live Chat/Text team, including Chat/Text leadership at PPFA and Chat/Text participants on affiliate staff, with a special emphasis on new staffing and protocols to support abortion wayfinding. The position will report to the Bilingual Program Manager, Chat/Text, in the Federation Engagement and Impact (FEI) division of PPFA.
Purpose:
- The Specialist, Chat/Text, will support the Chat/Text program with day-to-day operations to optimize the user and staff experience on Chat/Text
Delivery:
- Build and manage the schedule for the team of 70-100+ affiliate employees who staff Chat/Text to ensure the live chatline is adequately staffed at any particular time across 101 hours per week.
- Manage systems for delivering and tracking one-on-one staff coaching requests, staff education opportunities, and content creation.
- Support the Chat/Text staff mentors to analyze program data for quality assurance, program improvement, and tracking KPIs.
- Review live Chat/Text interactions and reports for assurance of high-quality user and educator experience.
- Update and track scripted messages for the program to reflect any changes in sexual and reproductive health information, with oversight from subject matter expert.
- Support live and virtual new educator trainings, including prework circulation and tech support.
- Draft monthly reports on Chat/Text, circulate for reviews, and distribute to stakeholders.
- Collaborate cross-departmentally to advance the organization’s overall engagement with our chat products.
- Assist managers and mentors on other digital health education and training initiatives.
- Other duties as assigned.
Required professional experience:
- 2-3 years of progressively responsible professional experience is required.
- Ideal candidates will have experience working with a large group of stakeholders s across different areas
- Intermediate knowledge of Google Suite, Slack, and Zoom is required.
- A commitment to customer service and problem-solving as goals in-and-of themselves.
- High attention to detail and strong organization ability
- A self-starter who can own and bring projects to completion
- Strong oral and written communication skills
- Flexibility to learn new skills and adapt to changing technology
- Commitment to the mission, vision, and values of Planned Parenthood
Knowledge, Skills, and Abilities:
- Self-motivated problem solver.
- You’re comfortable wearing many hats and working with a small, cross-functional team.
- Experience working in a fast-paced environment and managing multiple projects.
- Demonstrated ability to multitask, learn and process information quickly, and exercise good judgment.
- Maintain a high level of confidentiality.
- High ethical standards.
- Proven ability to work independently and collaboratively.
- Ability to handle stressful situations with ease.
- Fluency in Spanish preferred.
- Knowledge of diverse groups, working within a multicultural workforce, and sensitivity and appreciation to cultural differences.
Travel:
Minimum Salary: 67k
APPLY HERE
by twochickswithasidehustle | May 10, 2022 | Uncategorized
KCL started in 2009 when two stay-at-home moms decided to cut their grocery bill through couponing. Then they decided to blog about it. We’ve been enabling smart people to live like rich people ever since. In a nutshell: we make it easy to shop smarter.
We’re looking for a Digital Content Creator, Deals to create the content that helps millions of women save money each year.
In this role, you will:
- Research, test and write deals featuring coupons, sale prices and rebate apps.
- Analyze performance and iterate constantly to optimize post execution.
- Engage with the KCL community directly through commenting and strategize about optimizing user experience.
- Take photos, edit photos optimized for social shares and clicks.
- Work with a team on a set of retailers and develop expertise on those retailers’ sales, promos and policies. Connect, support and learn from the team remotely via slack and Zoom meetings.
Qualifications
- Clean, clear, concise writing, free of grammar and spelling errors.
- The ability to make confusing things simple, in writing.
- Coupon/Deal Obsessed! Convince me you love coupons more than your mom and you’ve got yourself a job 😉
- Digital savvy. We use Google suite, Slack, Zoom, Asana, WordPress, Photoshop.
- Self-motivated. KCL is big on autonomy. Works out great for capable people looking for independence and ability to self-manage.
- Productive. Our pace is legit—not frantic, but steady. You’ll feel good when you see how many thousands of people have seen each post you’ve written at the end of the day.
- The ability to work flexible work hours including early shifts, evening shifts, long shifts, split shifts and at least one weekend day.
For this full-time, remote position, KCL will currently consider applicants who reside in the following states: Arkansas, Florida, Georgia, Idaho, Iowa, Ohio, South Dakota, Texas, Utah, Virginia, or Wisconsin.
About KCL
We’ve built a unique company culture that combines sarcasm and shenanigans with high productivity and innovation. Our headquarters sits on the greenbelt adjacent to the beautiful Boise River, and yes, our team would love to go on a long walk with you.
We’re looking for self-motivated individuals who can work in a scrappy, fast-paced environment, where egos and org charts are not allowed. If you’ve got brains plus drive and you can admit three work tasks you’re genuinely bad at, you have the self-awareness we’re looking fo
APPLY HERE
by twochickswithasidehustle | May 10, 2022 | Uncategorized
REMOTE /JOIN THE MODS – NEW MODS /CONTRACTORAPPLY FOR THIS JOBModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
This fabulous project is looking for customer service mods who can assist through Zendesk in handling refunds, subscription cancellations, password resets, payment issues, feedback, and newsletter inquiries.
Come and join us!
Project Hours ( All Times Pacific):24/7
Especially Seeking Availability:Late evenings and weekends
Hourly Rate:To be discussed in the interview phase
Commitment:20 hours per week60 days (as needed)
Orientation Data:9 hours orientation (4 live and 5 hours self-paced)
What We Are Looking For:
- Professional English proficiency
- Customer Service ticket knowledge
- Zendesk knowledge plus
- 20 hrs + weekly availability preferred
- Weekend availability required (Saturday and Sunday)
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on the phone
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world
APPLY HERE
by twochickswithasidehustle | May 10, 2022 | Uncategorized
Position Description
Serco IP Services, part of Serco North America, is seeking a Data Entry Operator to process patent documents for the United States Patent and Trademark Office (USPTO). Documents are required to adhere to a detailed technical style guide to prepare them for publication.
The Data Entry Operator will be responsible to type, proofread, and edit electronic documents to support daily production to meet Customer specifications within established quality standards and deadlines. Successful candidates can make significant contributions to the patent industry while working in the growing economy and beautiful surroundings of the Shenandoah Valley in Harrisonburg, Virginia.
Essential Duties and Responsibilities may include:
- Correct OCR errors
- Transcribe data from source documents
- Verify entered data with source documents
- Apply composition codes and style rules
- Check for compliance with style guide rules
- Consistently meet quality requirements
- Consistently meet production deadlines
- Problem solve and escalate issues that may impact delivery of a quality, on-time product
- Participate in team meetings and projects
- This position may work with supervisors, peers, quality staff and others within the company to ensure deliverables meet expectations.
- This position may assist in training new employees, maintaining work instructions, and recommending changes for improvement
- This position typically reports to an Edit Team Supervisor
Qualifications
Required Skills:
- Highly detail-oriented and efficient
- Ability to perform repetitive tasks reliably and accurately
- Aptitude for scanning to recognize visual patterns
- Ability to acquire and retain information from detailed rule sets
- Ability to follow written standard operating procedures
- Ability to meet production deadlines
- Good verbal, written and organizational skills
- Proficiency in Microsoft Office or similar document editing software
Education: High School diploma or equivalent
Experience: 0-2 years
Desired Skill:Â Subject-specific focused knowledge
APPLY HERE
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